Reception

Reviews of Castle Inn & Suites By OYO Chickasha

2.5 out of 5
Castle Inn & Suites By OYO Chickasha
2901 S 4th St, Chickasha, OK

Reviews

5.0
Rating 10 - Excellent. 11 out of 129 reviews" "
Rating 8 - Good. 17 out of 129 reviews" "
Rating 6 - Okay. 29 out of 129 reviews" "
Rating 4 - Poor. 33 out of 129 reviews" "
Rating 2 - Terrible. 39 out of 129 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deemed the room terribly dirty and unsafe conditions, was not what I paid for so just left the key in the room and left.
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Dec 2023

6/10 Okay

Dereck

Stayed 1 night in Aug 2023
Response from Ike on 7 Aug 2023
Thank you for your review.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap doesn't always equal bargain
Possibly the most run down hotel I have stayed in, and I've worked all over Latin America and Russia....so that says a lot. Room was "clean" but smelled of weed, old beer and other fluids as well as relatively freshly repaired holes in the drywall, looked like a hell of a time. Other patrons looks to be living there, or out of their vehicles, or both.... Yes it's cheap, yes its old....splurge on an additional 20 or 40 bucks and stay elsewhere in Chickasha
Stayed 2 nights in Oct 2022
Response from Zach on 7 Oct 2022
We take pride in our rooms and our hospitality, so we’re extremely saddened to see this review. Can you please contact us directly so we can confirm your stay and make it right? We have unfortunately seen a slew of fake reviews come in, and so we would like to confirm your stay so we can address this appropriately.

4/10 Poor

Jim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs maintenance. Needs to be modernized and up graded. Management was nice and concerned about toom and stay but maintenance definitely needed
Stayed 2 nights in Jul 2022
Response from andrea on 2 Aug 2022
thank you for your feedback. We are currently upgrading the property. We hope you will come stay another time and see the improvements

8/10 Good

Laurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Everyone was very nice & it was an excellent start for the price. We’ll def stay here again when in town.
Stayed 1 night in Jun 2022
Response from andrea on 14 Jun 2022
We are so happy you enjoyed your stay.

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Find another place
No heat, wind whistled through the door, mattresses were old, dirty, and worn out. Never again…rather sleep under a wagon on a saddle blanket.
Stayed 2 nights in Mar 2022
Response from andrea on 22 Mar 2022
We apologize for your experience. We are in the process of remolding and taking care of all issues. We would like for you to come stay again and experience a better stay.

4/10 Poor

jenny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from andrea on 27 Oct 2021
we do apologize that your stay was not to your expectations. We are currently updating property and do hope you come stay with us again to see our updates. Thank you

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a pit rented a room with a king size bed it got a room with 3 double beds. one one was safe to sleep in the door keys did not work our card was run before we arrived 10 minutes after arriving we told them we were leaving an want a refund was not given it I have picture of our dirty unsafe room would love to share .Also while in our room a man with a key to our door came walking in Saty away from this place not clean or safe
Stayed 5 nights in Jun 2021
Response from Andy on 3 Jul 2021
We would like to apologize for the inconvenience caused. We are in the process of upgrading our property. Hopefully when you stay next time with us, you will have a better experience. We shall give you a 20% Discount on your next stay with us. Once again Sorry.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I didnt like it overall, it was expensive and nasty
Stayed 1 night in Jun 2021
Response from Andy on 28 Jun 2021
we apologize for your stay. We are currently updating our property and we hope you will come back in the future.

2/10 Terrible

Russell

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This is notba probably rated hotel. There not even a lobby to check in. This should be a very low low rated hitel should not coat any where close to$85 a night. Not safe to stay with little ones. I could see outside with the door locked.
Stayed 3 nights in Jun 2021
Response from Zach on 20 Jun 2021
Hi Russell, we’re sorry to hear about your stay. However, we’re unsure about how to interpret your feedback as we do have a full service lobby at the hotel. If you had any other issues during your stay, please reach out to our management staff directly, and we would love to address this to make for a more pleasant stay fir our guests.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pulled up to it and was a mess broken down vehicles drug deal going on guy with gun on hip in parking lot drove right out of there was not going to stay at a crack den every door looked as if it had been kicked in at least once
Stayed 2 nights in Mar 2021
Response from Zach on 8 Mar 2021
Hi there, we’re so sorry for your experience. We take safety of our guests as paramount, and we recommend guests to call 911 followed by our front desk staff in case of emergencies. Please reach out to our main office directly if this issue wasn’t addressed sufficiently and we’ll incorporate this in future staff emergency response training.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
crack head hotel
it was horrible dirty sheets and comforter crack heads fighting all nite long no sleep
Stayed 5 nights in Dec 2020
Response from Joe on 8 Dec 2020
We're so sorry you didn't have a pleasant experience with us. Did you contact the front desk staff to update your bedding or move you to a different room? If you did and these concerns weren't resolved, please reach out to us directly and we'll make it up to you. Again, we apologize for your poor experience and hope to host you again and improve your experience with us!

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Andy on 24 Nov 2020
Thank You Eric for your feedback. We always look forward to your stays with us.

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Andy on 10 Nov 2020
Thank you for your Review. Please stay at our Hotels at Chickasha or Anadarko or Lawton Oklahoma when you are in these areas. Appreciate.

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Andy on 2 Nov 2020
Thank you for your Feedback. We are in the Process of Remodeling our Rooms. Hope you will be Happier with our Remodeled Rooms you stay in next time.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from Andy on 19 Sept 2020
Thank you for your Feedback. We are in the Process of Re-Modelling. Hope you will give us 4 out of 5 on your next Visit.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not what I was expecting
The pictures didn't make the actual hotel. The room was rather run down. House keeping only came once during our 3 night stay. The tv did not work. But at least it was clean.
Stayed 3 nights in Sep 2020
Response from Andy on 8 Sept 2020
Thank you for your Feedback. We are in the Process of Remodeling. We shall take up this matter with Housekeeping Department. We feel very Sorry for the inconvenience..

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Pictures are a far cry from reality! Baseboards coming off. Was supposed to be a king suite, not even sure we had a queen. Other people food left in refidgerator. Popcorn kernals scattered on floor. Half used lotion bottles left in bathroom. Adult sent Young daughter to window for me to check in. Nobody would come to window for me to check out. Not comforting when 2 cop cars are sitting outside your room.
Stayed 1 night in Jul 2020
Response from Andy on 21 Jul 2020
We feel very Sorry for the inconvenience caused, at our Hotel during your recent stay. We have informed the Housekeeping & Front Desk Supervisor about your Concerns & shall address the same. Thank you for your Feedback.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as adversed
The hotel was not as it was portrayed to be. Pictures did not match what the rooms actually were like.
Stayed 1 night in Mar 2020

8/10 Good

Rodney

Stayed 1 night in Dec 2019

2/10 Terrible

Harlan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at desk, desk was a little hole in a wall. Not cold water in sink. Was very dirt outside and around property. Carpet in room was torn in spots. Towels were paper thin. Am handicapped and asked for first floor room, got a second floor room up steep steps. People in parking lot were working on cars and trucks, looked like a repair shop. Would not recommend this even if the price was $1.00
Stayed 1 night in Dec 2019
Response from Guest Relations on 11 Dec 2019
Dear Harlan, Comments from our guests are always welcome, as we consider all feedback an opportunity to improve. We apologize that your experience did not live up to your expectations. Your insights have been forwarded to our housekeeping and maintenance teams so they can develop a swift solution for the benefit of future guests. Given the opportunity, we'd appreciate another chance to provide you with the relaxing stay you expected.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The old bromide ...."One usually gets ... what they pay for."... comes to mind ... for this property.
Stayed 1 night in Dec 2019
Response from Zach on 14 Dec 2019
Hi there, thank you again for taking the time to leave us feedback. We strive do provide our guests with a quality stay at a reasonable price, and we're sorry we weren't able to meet your expectations. We would love to hear from you and get more detailed feedback so we can continue to improve the experience we provide our guests. Please feel free to get in touch with us and we'll do our best to make any necessary improvements to the experience and make it right by you.

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from Zach on 14 Dec 2019
Hi there, thank you so much for taking the time to leave feedback. We would love to hear from you about what specific parts of the experience could be improved upon. Please feel free to reach out to us below or directly with any questions or feedback.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Zach on 5 Nov 2019
Hi there, thank you for taking the time to share your feedback with us. Please let us know if there is any other specific feedback you'd like to share to help us continue to improve the experience we provide for our guests. Thank you!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low class. Not clean. Too much noise. Gang looking people hanging around seemed unsafe
Stayed 3 nights in Oct 2019
Response from Zach on 21 Oct 2019
Hi there, we're so sorry to hear you didn't have a pleasant stay with us. Our staff is always on hand to correct any issues as they arise, and we encourage guests to reach out during their stay so we can help you. Please reach out to us directly if you would like to share more detailed feedback about your experience, and we hope you give us a chance to improve your perception.

2/10 Terrible

DJ

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
it the worst hotel in town ... avoid at all cost
Stayed 2 nights in Jun 2019
Response from Guest Relations on 16 Sept 2019
We appreciate you sharing your thoughts on your recent visit. We take guest feedback seriously, so if there was anything in particular that you did not like about your stay, we would love to know so that we can improve upon it. Please feel free to contact us directly at your convenience. If you come across our property on your future travels, we hope you give us a chance to improve your perception. Thank you for your time and see you soon.

6/10 Okay

Gary

Stayed 4 nights in Aug 2019

8/10 Good

linda

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Zach on 16 Sept 2019
Hi Linda, thank you for leaving us such a positive review! We are so glad you had a pleasant stay, and we look forward to hosting you the next time you are in town!

8/10 Good

Amanda

Liked: Staff & service, room comfort
Stayed 3 nights in Jun 2019
Response from Zach on 9 Jul 2019
Hi Amanda, thank you so much for leaving us a positive review! We're so glad you had a pleasant stay, and we hope to host you again soon!

4/10 Poor

Adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Zach on 25 Jun 2019
Hi there, thank you for taking the time to leave us a review. We'd love to understand what you loved about your stay, and where your experience could be improved. Please give us a call directly, and we look forward to your feedback and hosting you back in the near future.

2/10 Terrible

Kaycee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Zach on 21 Jun 2019
Hi Kaycee, thank you very much for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere, and I apologize that your stay didn't live upto expectations. Please give us a call directly and give us a chance to make this right for you, and we hope to turn your experience around the next time you visit us. Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Zach on 21 Jun 2019
Hi there, thank you for taking the time to leave us a review. Thank you for your positive feedback regarding the room cleanliness, and we apologize with regards to the swimming pool and door issue. We're in the process of opening up the swimming pool (we unfortunately had some issues which led to a delay in opening back up), and I've asked our maintenance staff to review and fix the issue with the door. We hope you had a great trip to Chickasha, and it would be such a pleasure to personally welcome you back in the near future!

2/10 Terrible

Krystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER again!!!
The pictures listed for this motel are not at all accurate. This place is filthy smells of cigarette smoke. I felt unsafe and dirty!!
Stayed 4 nights in May 2019
Response from General Manager on 4 Jun 2019
Dear Krystal, All guest comments are appreciated, as we take every concern to heart. We sincerely apologize for the unexpected odor you encountered during your visit. Our staff is always on hand to correct any issues as they arise, and we encourage guests to reach out during their stay so we can help you. We know we can do better to provide you with a comfortable, relaxing experience, and we are eager to earn a second chance from you to do so.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Zach on 21 Jun 2019
Hi there, thank you for taking the time to leave us a review. We'd love to understand what you loved about your stay, and where your experience could be improved. Please give us a call directly, and we look forward to your feedback and hosting you back in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be cleaned up!
The pool was not filled and the water that was in the pool was dirty like the picture on the advertisement on the web site. The room was dirty and furniture was dirty. I will not stay there again.
Stayed 2 nights in May 2019
Response from Guest Relations on 18 May 2019
Thank you for the feedback. We are sorry for the unexceptional cleanliness delivered to you as this is not typical of what we normally provide. Our pool is undergoing maintenance and we hope that you will give us another chance in the future as we improve upon your concerns. We know we can deliver you an excellent stay and we hope you will come back and see us the next time you are in town. Take care.

4/10 Poor

geri

Disliked: Cleanliness, property conditions & facilities
Probably won’t stay here again
The bed was comfortable & the water was hot. Very roomy, but there was trash under the beds, cigarette burns in the comforters & curtains. This could be a great place it just needs some upkeep. Front desk was very friendly & helpful.
Stayed 2 nights in May 2019
Response from Guest Relations on 18 May 2019
Dear Geri, While we're delighted to hear that our cozy beds helped you rest well, we sincerely apologize for the lapse in housekeeping you experienced. As you mentioned our friendly team is always here to help, and in the future, we ask that you notify them of any concerns so that we can find a solution for you and ensure your comfort. The next time your travels bring you to town, consider us again. We'd love to impress you.

2/10 Terrible

Leonel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly experience
Hotel is dirty, bad Customer service, to expensive for what you expect. Don't have any kind of breakfast. Just coffee and that was all
Stayed 1 night in Apr 2019
Response from General Manager on 2 May 2019
Dear Leonel, Guest feedback is the best way for us to understand how we can improve, so thank you for sharing with us. Please accept our apologies for the concerns you've raised: we appreciate you highlighting these areas of improvement for us, and rest assured our staff will work to build on our accommodations. It would be a pleasure to host you again to provide you with a more comfortable, relaxing experience.

4/10 Poor

DeanaandTyrel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The location was convenient in location to the ball fields. I know and understand that we didn't check in until 1230 or so in the morning and I woke up the people that lived there, but was expecting a night attendant. The room, did not look like any of the rooms on this site, dont know if it was going to be remodeled or what, but not what we were expecting. It was two rooms put together only one side had a a/c/heater, so we put our children on that side. There was a couple going up and down the outside stairs and definitely having an argument at the top of their lungs, until 330-4 am. The people above us sounded like they were having a brawl, suspect it was the couple that was outside my husband and my window. On the way home, our daughter started to complain of her arm itching, we looked at it and she had been bitten up and down her arm and they look like bed bug bites. She had nothing on her arm before she went to sleep. All in all one of our worst experiences in a motel and not worth the price we paid. This is one hotel we will never return to during a tourney weekend.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and greatly priced compared to similar places in the Ft Sill area
Stayed 5 nights in Mar 2019

6/10 Okay

james

Disliked: Staff & service, property conditions & facilities
Rude awakenings
I was woke up with the front desk knocking, then opening the door at 8am to tell me check out was at 11am. Went back to sleep for a bit to wake up to housekeeping opening the door again at 915am. Luckily the chain was latched! Beds were comfy but that’s it. The hotels needs updates and work on not barging into rooms.
Stayed 1 night in Mar 2019

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, room comfort
For the price it was good. This America's best value inn wa better than the last one.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Continental breakfast was a joke , coffee packet of oatmeal and cold cereal in what looked like a storage room. Room was severely outdated paint chipping around the doors old dinosaur tvs flat pillows
Stayed 1 night in Feb 2019

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
We had to go buy bedding and pillows from Walmart. We used them without washing them first risking whatever chemicals and yuck they’d come in contact with rather than use the sheets that hadn’t been changed between guests. The single pillow provided smelled like vomit and urine. There was a used q-tip on the floor. Roaches in the room. We literally said,”it’s only for one night.” at least a dozen times. Ugh! I get chills just thinking about it.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures were not the same as the room. Bed almost falling in the middle your feet were higher than your head. Very uncomfortable
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel was a bit run down, bedding was not all there and what was there was dirty. Fridge leaked, no continental breakfast. It was barely ok.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

It okay, it was a last minute reservation. The room has 2 doors, 1 at each end. 2 different beds. 2 different TVs.
Stayed 1 night in Dec 2018

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place to stay!
It was the worst place I've ever stayed. Some sort of white, smeared stain on the curtain & ottoman, spilled and dried liquid on nightstand, both chairs were visibly stained/dirty, stained carpets, horrible bathtub, 2nd door to Suite didn't have a lock but had a mini fridge with microwave (that didn't work) in front of it, the second lock (slide lock) had no head to slide in lock and 2 cops showed up at room next door. However, the bed/sheets were clean.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americas Best Bed Bug Motel
Americas Best Value in Chickasha Oklahoma should be called Americas best "Bed Bug Motel", Dirty , stained carpets, peeling tile torn and soiled towels & sheets. cigarette burns filthy! ! The worse part is that there were bed bugs and my traveling companion was the victim of over twenty Bed Bug Bites!!! Stay away from this Motel !!! It is terrible and should be shut down by the Health Department !!
Stayed 3 nights in Jun 2018

2/10 Terrible

DJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not ever again
unkept .. need lots of repairs .. tub didn't drain well but did fix it... people who rented 2 nights were checking out after 1.... both days woman in hallway screaming at kids by pool ... floors bounced when some one walked by outside... AC was cold ... kinda yucky
Stayed 2 nights in Jun 2018