Exterior

Reviews of The Westin Chicago North Shore

4 out of 5
The Westin Chicago North Shore
601 N Milwaukee Ave, Wheeling, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1004 reviews" "
Rating 8 - Good. 245 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean area. Spacious meeting rooms. Professional, helpful, friendly staff. 30 minutes to many attractions and airport.
Stayed 4 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Tara, thank you for choosing The Westin Chicago North Shore. We're glad to hear you appreciated our secure location and roomy meeting areas. It's wonderful to know our team members contributed to your positive experience. With our proximity to numerous attractions and the airport, we aim to make travel stress-free for our guests. We can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Shaemia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staycation and conference. The workshop facilities, the ballroom gala, the banquet servers were all on point and professional. I hope the conference is there next year & the service gets even better.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Shaemia, thank you for sharing your wonderful experience at The Westin Chicago North Shore. We're thrilled to hear you found our event spaces, galas, and banquet team members professional and efficient. It's always a pleasure to host your conference, and we look forward to continually elevating our service for an even better experience next year.

10/10 Excellent

yoav

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
provided everything that was promised , pleasant and helpful staff
Stayed 2 nights in Feb 2024
Response from Cristina on 11 Feb 2024
Thank you very much for staying with us and sharing your review. We are glad you enjoyed your stay and looking forward to seeing you again!

8/10 Good

Ethel

Liked: Cleanliness, amenities, property conditions & facilities
It was close to a lot of food options
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Ethel, it's wonderful to know that you appreciated The Westin Chicago North Shore's convenient location close to an array of dining possibilities. We hope to see you again soon for another enjoyable stay.

8/10 Good

Kris

Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thank you for this lovely rating, Kris!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Westin Chicago North Shore. We'd like to share an even better experience with you soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Frank, it's fantastic to hear you had a pleasant experience at The Westin Chicago North Shore! We're delighted that our dedicated team members and facilities met your expectations. Thank you for your wonderful feedback, and we look forward to the opportunity of welcoming you back in the future.

8/10 Good

Marco

Response from Customer Service on 13 Jan 2024
We appreciate you sharing this positive rating, Marco!The comfort of our guests is important to us so we can't wait to see you back again at The Westin Chicago North Shore. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay !! Very nice staff and I fell in love with the White Tea products,already ordered some for my home. I was just surprised that there was no travel size oral hygiene products available anywhere within the hotel. I will definitely be back for another peaceful getaway. Thank You.
Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
James, it's wonderful to hear you had a fantastic stay at The Westin Chicago North Shore. We're thrilled to know you enjoyed our white tea products so much you ordered some for home! We note your surprise about the absence of travel-size oral hygiene products and appreciate this feedback for future improvements. We're excitedly anticipating your return for another serene getaway. Thank you.

8/10 Good

Plummer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thanks for the 4/5 rating, Plummer!We're happy you had such a lovely stay at The Westin Chicago North Shore! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

WILLIAM

Stayed 1 night in Oct 2023
Response from Customer Service on 16 Dec 2023
William, thank you for choosing The Westin Chicago North Shore for your stay. We appreciate your high rating and look forward to your return. Safe travels until then!

10/10 Excellent

Maurice Jeffrey, Buffalo grove

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean pool, nice gym
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Maurice, your complimentary remarks, particularly about The Westin Chicago North Shore's pool and fitness facilities, truly resonate with our aim to provide an enjoyable and leisurely environment for guests. We're thrilled to know we hit the mark for you. Your feedback is invaluable to us and we can't wait to welcome you back soon!

6/10 Okay

Virginia

Travelled with family and small children
Liked: Staff & service
Went to have breakfast with the family and the utensils were wrapped in dirty cloth. The had a ring around the toilet just not what I expect from a hotel of this sort.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Virginia, it's unfortunate to hear that some aspects of your visit didn't meet expectations. We regret any issues you might have encountered during breakfast and any inconvenience regarding the cleanliness of the bathroom. We welcome all guest feedback as it helps us ensure that our high standards are maintained. Please be assured that your comments will be shared with our housekeeping and dining teams for their attention. Thank you for letting us know.

4/10 Poor

HYUNKIL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am looking forward to having an AI front desk who/which could provide more consistent service greeting guests with respect. It's a long journey to the parking lot since all the gates are licked except for the front and the side ones open.
Stayed 1 night in Nov 2023
Response from Customer Service on 23 Nov 2023
Hyunkil, we acknowledge your expectations for a more uniform greeting experience, as well as your comments regarding the parking situation. Our goal is to ensure all our guests feel welcomed and we'll certainly take your feedback into account for future efforts. We're committed to making improvements where necessary and appreciate your valuable input.

8/10 Good

Genevelyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Such a nice quiet area. There were shops near that you could walk to. My only complaint was the bed. There was hair on all of my pillows like they did not change it out. Front desk did bring new pillows, but we went ahead and asked for fresh sheets as well.
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Nov 2023
Genevelyn, it's wonderful to hear you enjoyed the tranquility of The Westin Chicago North Shore's location and its close proximity to shops. We appreciate your patience regarding the concern with your bedding. Rest assured, our housekeeping team is committed to maintaining high standards of cleanliness. Your notes are valuable for our continuous improvement. We eagerly look forward to the opportunity to host you again with a flawless experience.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bed. So luxurious. So comfy
Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Nov 2023
Jessica, thank you for sharing your experience at The Westin Chicago North Shore. It truly pleases us to know you appreciate our luxurious and comfortable beds. Your satisfaction is a testament to our commitment to delivering exceptional services. We eagerly await your return for another comfortable stay.

8/10 Good

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Was in town for a wedding. There was some issues with the room. Went downstairs and spoke to a young gentleman named nick. He was on it to switch my room and listen to what was wrong with room and was quite accommodating. Staff was pleasant and very helpful.
Stayed 4 nights in Nov 2023
Response from Customer Service on 12 Nov 2023
Deborah, it's wonderful to hear that The Westin Chicago North Shore could serve as your accommodation during a special event. It's unfortunate that your initial room did not meet your expectations, but we are thrilled that our team member, Nick, was able to promptly attend to your concerns and make your stay a comfortable one. We appreciate your remarks on our team's pleasant and accommodating demeanor. We look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 24 Oct 2023
John, it's fantastic to see such a high rating for The Westin Chicago North Shore. We're thrilled you enjoyed your stay and look forward to hosting you again soon. Thank you for choosing us for your travel needs.

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Nice hotel but parking is too far
Stayed 2 nights in Oct 2023
Response from Customer Service on 22 Oct 2023
Lisa, it's regrettable to hear about the parking inconvenience during your stay. Our aim is always to provide ease for all our guests, and your feedback will be taken into account as we continuously strive to improve our service. We hope you'll give us a chance to create a better experience for you in the future.

2/10 Terrible

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible experience
On the day of checkout housekeeping walked into our room at 9 AM without knocking!!! We were awakened by someone literally walking into our room. They quickly left and I ran out after the person and asked why the heck they just walked in. She said she thought we had checked out! I said first of all it’s 9 am!! Checkout is noon! Second of all you knock first and identify yourself to me!!! And lastly she could have checked with the front desk to see if we checked out. I told all of this to the manager and all he did was give me $10 coupon to the hotel store for snacks!! I’m very very upset how this was handled. I thought the hotel was beautiful and clean and smelled good but this situation should have been handled much better. I would have been happy with a free night or two in the future for this huge inconvenience. It was terrifying having someone walk in your room while you are dead asleep!! None of this is okay! I would like to stay there again but not if the hotel isn’t willing to comp me for a future stay. We were awakened 3 hours before checkout. We were exhausted and had to travel home that day. My ratings will remain how they are unless they rectify this.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staff was awesome and the most comfortable bed!
Stayed 2 nights in Oct 2023
Response from Customer Service on 21 Oct 2023
Thank you for the wonderful review, Kevin!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at The Westin Chicago North Shore. Have a wonderful day!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
My husband is disabled and the hotel staff went out of their way to make our stay comfortable, including comping valet parking for us.
Stayed 2 nights in Oct 2023
Response from Customer Service on 27 Oct 2023
Katherine, it's wonderful to learn that you and your husband found comfort during your stay at The Westin Chicago North Shore. We are dedicated to providing exceptional service, and we're glad our team members could make your stay special. We look forward to welcoming you back for another pleasant experience.

10/10 Excellent

Tati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Tati, it's a pleasure to notice you had a wonderful experience at The Westin Chicago North Shore. We trust everything was to your satisfaction and look forward to the chance of hosting you once again.

10/10 Excellent

Tressa

Liked: Staff & service, amenities, property conditions & facilities
The property is clean and modern. The check in and out process was simple and quick. The beds are like clouds.!!
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Tressa, your appreciation for The Westin Chicago North Shore is heartwarming. We're delighted to hear you found the property spotless and updated, and that the check-in and check-out process met your expectations for efficiency. It's wonderful that you enjoyed the cloud-like comfort of our beds. We hope to welcome you back soon.

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the location is amazingly convenient, and the staff are great. The restaurant in the hotel is highly recommended. I was a little disappointed there's no Jacuzzi but that didn't spoil our stay by any means.
Stayed 2 nights in Oct 2023
Response from Customer Service on 9 Oct 2023
Allen, it's wonderful to hear that you had such an enjoyable stay at The Westin Chicago North Shore. We're delighted our convenient location and fantastic team members contributed positively to your experience. Our on-site restaurant team will be thrilled to know you valued their culinary offerings. We understand your preferences for additional amenities and we appreciate your understanding in this matter. We hope to welcome you back for another great stay in the future.

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the ease of check-in and how open they were to the idea of extending our check out an hour. The hotel was also very quiet and the room was spacious and comfortable.
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
Jessica, thank you for taking the time to share your wonderful experience at The Westin Chicago North Shore. We're thrilled to hear that you and your family enjoyed the seamless check-in process, our accommodation for a later check-out, and the tranquility and spaciousness of your room. Comfort and convenience for our guests are always our top priorities. We're looking forward to welcoming you back in the future.

10/10 Excellent

tracy

Stayed 2 nights in Sep 2023
Response from Customer Service on 6 Oct 2023
Tracy, it's wonderful to hear that your experience at The Westin Chicago North Shore was excellent. We appreciate you taking the time to leave a rating and we hope to welcome you back on your next visit to the area.

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Besides the Jimmy John’s sandwich and beer bottles left on the 4th floor elevator area for 3 days i this place was great
Stayed 8 nights in Sep 2023
Response from Customer Service on 16 Sept 2023
Jimmie, we're delighted to hear that you enjoyed your stay at The Westin Chicago North Shore. We're sorry to hear about the overlooked elevator-area, we'll be sure to address it with our cleaning team to ensure that all common areas are maintained to a high standard. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowledgeable staff.
Stayed 3 nights in Sep 2023
Response from Customer Service on 10 Sept 2023
Maureen, thank you for sharing your positive experience at The Westin Chicago North Shore. We're glad to hear our knowledgeable and amicable team members could contribute positivity to your stay. Sure enough, your kind words uplift us and we hope to welcome you back soon for another magnificent experience!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable and clean hotel on a great location with many dining options in walkable distance. I also loved that the pool was large enough to swim laps in as well.
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
Mary, it's a delight to learn about your enjoyable stay at The Westin Chicago North Shore. We're pleased you found comfort in our clean environment and benefitted from our convenient location. Glad to hear you appreciated our great pool facilities too. We look forward to hosting you again for another delightful experience.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Sept 2023
Kristina, thank you for your stellar rating of The Westin Chicago North Shore. We are thrilled to know you had a satisfactory stay. Please do visit us again for another exceptional experience!

10/10 Excellent

Natalya

Travelled with family
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Sept 2023
Thanks for the perfect rating, Natalya!We're pleased to hear that you have fully enjoyed your stay at The Westin Chicago North Shore, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Xiaowen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the bar in front of hotel
Response from Customer Service on 25 Aug 2023
Xiaowen, it's wonderful to hear that you enjoyed the bar space at The Westin Chicago North Shore. It's certainly a highlight for many guests. We look forward to welcoming you back for more enjoyable experiences.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo stay!
The front desk was amazing! I took a 24-hour staycation from my family and it was perfect!
Stayed 1 night in Aug 2023
Response from Customer Service on 14 Aug 2023
Laura, it's lovely to hear about your staycation at The Westin Chicago North Shore. We're pleased our front desk team was able to contribute to your perfect time away. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

travis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms and a good staff. Would definitely stay here again. Close to several dining options and bars.
Stayed 1 night in Aug 2023
Response from Customer Service on 8 Aug 2023
Hello Travis!Thank you for taking the time to review The Westin Chicago North Shore. We're elated to hear you appreciated our prime location and spotless rooms. Also, the acknowledgment of our dedicated staff is much appreciated. We look forward to your return and helping to make your next stay just as memorable.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everyone was great
Stayed 1 night in Aug 2023
Response from Customer Service on 6 Aug 2023
Thanks for the splendid review, Tony!It's fantastic you had such an excellent experience at The Westin Chicago North Shore and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

10/10 Excellent

Natalya

Stayed 1 night in Jul 2023
Response from Customer Service on 30 Jul 2023
Thank you for the 5 out of 5 rating, Natalya!We're thrilled to see how much you enjoyed staying at The Westin Chicago North Shore. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 Terrible

ROBERTO

Stayed 4 nights in Jun 2023
Response from Customer Service on 14 Aug 2023
We appreciate you taking the time to share your feedback, Roberto.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okay

Shanta

Disliked: Cleanliness, property conditions & facilities
This property did not give the typical Westin experience. The carpeted floors were dirty, the cold water in our bathroom sink was warm at its coldest, and the Club Lounge was closed for the weekend. We were disappointed to say the least. As a corporate event planner, any time I travel I am scouting venues for meetings. This property while in a most attractive suburb location, did not satisfy the Marriott or Westin brand.
Stayed 2 nights in Jul 2023
Response from Customer Service on 25 Jul 2023
Shanta, thank you for sharing your recent experience. We're sorry to hear that it didn't meet your expectations. Regrettably, you experienced inconvenience with the cleanliness and temperature of the water in the bathroom. We take note of your disappointment regarding the Club Lounge being unavailable during the weekend. We're committed to providing the high-quality service that our guests expect, and your feedback will be instrumental in helping us improve. Thank you once more for providing us the opportunity to learn and grow from your insights.

10/10 Excellent

Jeremy

The gentleman at the front desk was extremely friendly. He allowed me to check-in early, by three hours, and he gave me a room with a beautiful view. Great service and room!
Stayed 1 night in Jul 2023
Response from Customer Service on 25 Jul 2023
Thank you for sharing this glowing review, Jeremy!We are delighted to hear about your experience at The Westin Chicago North Shore! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch staff. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding but also encouraging. Additionally, it's great to know that we left you with a wonderful impression of our accommodation and that you enjoyed our amazing views.We'd love to share another positive, fun experience with you in the future.

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023
Response from Customer Service on 4 Aug 2023
Ronald, thank you for choosing The Westin Chicago North Shore. We're delighted to see that you had a pleasant stay with us. We look forward to welcoming you back soon for another stellar experience. Safe travels!

4/10 Poor

Alex

Travelled with partner
Liked: Cleanliness, staff & service
The “club floor” room we got (floors 15, 16) had constant elevator motor noise that kept us up all night. :(
Stayed 1 night in Jul 2023
Response from Customer Service on 14 Jul 2023
We appreciate the feedback, Alex.We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was very squeaky.
Stayed 1 night in Jul 2023
Response from Customer Service on 11 Jul 2023
We appreciate your feedback, Edward.We're disappointed to hear that our bedding didn't meet your expectations. We strive to provide our guests with comfortable and relaxing rooms, which is why this is so upsetting to hear. We've addressed your concerns with the appropriate members of our team so we can ensure a more enjoyable experience in the future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Customer Service on 28 Jun 2023
Thank you for this excellent rating, Richard!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Westin Chicago North Shore! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property it was clean , the water fall was lovey , also very friendly staff, Nice Hotel nice area .
Stayed 2 nights in Jun 2023
Response from Customer Service on 15 Jun 2023
Lisa,Thank you for taking the time to share your experience at The Westin Chicago North Shore. We are thrilled to hear that you found the property clean and well-maintained. It's wonderful that the waterfall added an extra touch of beauty to your stay and made it memorable.We are always dedicated to providing exceptional service, so knowing that our friendly staff made an impression on you is truly gratifying. It is our goal to ensure our guests feel welcomed and taken care of throughout their visit.Additionally, it's great to know that you found the hotel's location and surrounding area to your liking. We are committed to offering a comfortable and convenient experience for all our guests, making The Westin Chicago North Shore an ideal choice.We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Customer Service on 14 Jun 2023
Thank you for sharing your feedback, Danielle!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

German

Business traveller
Disliked: Cleanliness, property conditions & facilities
I have been visiting Westin hotels on many occasions. I could not believe the deplorable conditions at this facility. Everything has been over used and should have been replaced years ago. Staff was less than friendly, dining options were terrible and bed comfort was way off. Pillows that are in horrible shape and sheets that smelled. The room smelled, the AC and or heating were just bad. Did not like this property one bit.
Stayed 4 nights in Jun 2023
Response from Customer Service on 11 Jun 2023
We appreciate the feedback, German.We're disappointed that your stay with us was less than ideal and that our team was unable to assist you with all of your needs. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 Excellent

SM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just for my layover
Just needed a place to stay for my lay over. My only complaint is thay it was further from the airport than expected
Stayed 1 night in May 2023
Response from Customer Service on 26 May 2023
Thank you for taking the time to share your review with us, SM.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Timothy, Indianapolis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Customer Service on 24 May 2023
Thanks, Timothy! It's outstanding your time at The Westin Chicago North Shore was fantastic. We can't wait until your next visit!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very well maintained and run. Giuliano was very welcoming at the front desk, especially considering all of the events that were taking place. He made my daughter and I feel like a priority. Our room was and stay were great!
Stayed 2 nights in May 2023
Response from Customer Service on 23 May 2023
Thank you for the fantastic review, Brian!We're delighted to hear that you had an amazing experience at The Westin Chicago North Shore! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Giuliano! We look forward to hosting you again soon for another fantastic experience!Thank you again for sharing your review. Have a lovely day!

10/10 Excellent

marzanna

Stayed 2 nights in May 2023
Response from Customer Service on 15 May 2023
Thanks for the perfect rating, Marzanna! We can't wait to see you again soon for another amazing experience at The Westin Chicago North Shore. Have a great day!