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Reviews of Super 8 by Wyndham Romeoville Bolingbrook

2 out of 5
Super 8 by Wyndham Romeoville Bolingbrook
1301 Marquette Dr, I-55 Exit 267 Hwy 53, Romeoville, IL

Reviews

5.4
Rating 10 - Excellent. 82 out of 564 reviews" "
Rating 8 - Good. 90 out of 564 reviews" "
Rating 6 - Okay. 103 out of 564 reviews" "
Rating 4 - Poor. 118 out of 564 reviews" "
Rating 2 - Terrible. 171 out of 564 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

5.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
We're sorry to hear that we did not meet your expectations. Please email us with some details as to where we went wrong.

2/10 Terrible

Susan

Stayed 1 night in Jan 2024

4/10 Poor

William

Disliked: Staff & service, amenities, property conditions & facilities
Really no hot water! Not sure how they launder sheets in tepid water. Hallways reeked of marijuana. Strange people just loitering hallways and lobby.
Stayed 2 nights in Jan 2024
Response from Supervisor on 1 Mar 2024
We appreciate your feedback. We have looked into your concerns as well. On your next visit, if you wouldn't mind letting us know your concerns while you're here, we can address them right away for you.

10/10 Excellent

Arthur

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lost power in my house. Hotel was near. It was quiet convenient
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Thank you for your review. We're glad to see that our hotel was able to provide a safe and comfortable place to stay during your time of difficulty and hope to be able to do so again in the future!

10/10 Excellent

Tikina, Douglasville

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Thank you for your review. We're glad to see your stay was enjoyable and hope to see you again soon!

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your feedback. We love it when we are able to make our guest's stay pleasant

6/10 Okay

Tony

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property look old not worth the money
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your review

2/10 Terrible

Victoria

Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Thank you for your review. We would have liked to hear what it was that did not earn us a better score so that we can work on improving to better satisfy our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for your feedback! We're glad to hear you felt welcome and comfortable during your stay! We hope to see you again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know how much I paid so I can't complaint much
Nice stay for the price, the breakfast was almost non existent. Waffles and bagels is not enough, you want a good review provide a decent breakfast, we went across the street to McDonalds. We asked for extra pillows, currents are too small, we changed rooms, first one smell like urine, bed was nice and comfy, TV was small, there you go
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you for the candid review Sir. We appreciate you taking the time to note down these issues and areas for where we can improve in the future. We hope to see you again in the future!

8/10 Good

Festus

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for the price compared with others around it
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for your great review! We hope to see you again soon!

8/10 Good

Kathy

Travelled with family
Liked: Amenities
Clean and quiet area friendly staff
Stayed 3 nights in Jul 2023
Response from AJ on 5 Aug 2023
Thank you for feedback!

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is super terrible
Stayed 3 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Thank you for your review. We would have liked to hear what it was that did not earn us a better score so that we can work on improving to better satisfy our guests.

6/10 Okay

Viswanath Reddy

Stayed 1 night in Jul 2023
Response from General Manager on 21 Aug 2023
Thank you for your review. We hope to see you again soon!

8/10 Good

james

Travelled with group
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jul 2023
Response from AJ on 29 Jul 2023
Thank you for your rating. We hope your next visit is even better than before!

4/10 Poor

Syed

Liked: Cleanliness, property conditions & facilities
Need better Breakfast
Stayed 1 night in Jul 2023
Response from AJ on 29 Jul 2023
Thank you for your feedback. We are working on upgrading our breakfast items, but we do hope you enjoyed the options we do currently offer.

10/10 Excellent

Pavel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from AJ on 18 Jul 2023
Thank you for the review. We are glad you enjoyed your stay and hope we will see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 7 Jul 2023
Thank you for your feedback! We look forward to your next stay with us!

8/10 Good

Global

Stayed 1 night in Jun 2023
Response from AJ on 29 Jul 2023
Thank you for your rating. We always welcome feedback on how we could improve to give our guests the best stay possible

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Kimberly

Stayed 3 nights in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you for your review! We hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for a budget minded traveler
Not bad for a 2 star hotel. Clean enough to feel welcoming. Staff very helpful.
Stayed 3 nights in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you for your feedback! We're glad to hear you felt welcome and comfortable during your stay! We hope to see you again soon!

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you for your review! We hope to see you again!

6/10 Okay

Jose

Stayed 1 night in Jun 2023
Response from General Manager on 19 Jun 2023
Thank you for your review. If there is anything we can work to improve for your next stay, please do not hesitate to call us at any time and let us know!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and affordable. The staff was nice. The check in was easy. The room was clean. I would definitely stay here again.
Stayed 1 night in May 2023
Response from General Manager on 19 Jun 2023
Thank you for your review. I look forward to sharing your comments with the staff. We hope to see you again soon!

8/10 Good

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good, no-frills hotel. Breakfast options were a little disappointing but they did have waffles so that’s always a plus.
Stayed 1 night in May 2023
Response from General Manager on 19 Jun 2023
Thank you for your feedback, we look forward to seeing you again soon

2/10 Terrible

Emmanuel

Stayed 1 night in Apr 2023

6/10 Okay

Sunny

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

8/10 Good

Pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like it wasn't handicap accessible like the bathroom didn't have grab bars and door not wide enough for wheel chair. But other than that it was a great to stay.
Stayed 3 nights in Nov 2022
Response from General Manager on 9 Dec 2022
Thank you for your review and for bringing your concern to our attention. Upon reviewing your reservation details, it appears that your reservation was booked for a Two Double Bed room and not one of our handicap accessible rooms. The amenities you mentioned would be present in those rooms, but we will take your feedback and review to see if there are ways we can improve our rooms.

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Budget Hotel with Budget Accommodations.
The beds were very firm with only 2 pillows on each. No extra pillows or blankets. The room and elevator both smelled like smoke even though there was no smoking. Bare bones hotel that could really be a great value if they just did a little more. Shower pressure was poor and the towels were small and thin.
Stayed 2 nights in Nov 2022
Response from General Manager on 25 Nov 2022
Thank you for the constructive feedback. Your concerns will be addressed as we continue to improve the property.

10/10 Excellent

Anthony

Stayed 1 night in Sep 2022
Response from General Manager on 13 Feb 2023
Thank you for your review

2/10 Terrible

Bajram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty,
Stayed 1 night in Aug 2022
Response from General Manager on 19 Sept 2022
Thank you for your feedback. We will bring this issue to the attention of the appropriate department

4/10 Poor

James

Stayed 4 nights in Aug 2022

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was nice and peaceful.
Stayed 1 night in Jun 2022
Response from General Manager on 10 Aug 2022
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Ingrida, Willowbrook

Stayed 1 night in Jun 2022

8/10 Good

Iris Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My stay was good, very busy place but good.
Stayed 1 night in Jun 2022
Response from General Manager on 10 Aug 2022
Thank you for your feedback!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was slim
Stayed 1 night in Jun 2022
Response from General Manager on 10 Aug 2022
Thank you for your feedback and review!

2/10 Terrible

D

Travelled with pets, Travelled with partner
I told the rep at the desk 2 adults and 1 dog. He confirmed vacancy and my expedia reservation. He then charged my credit card. AFTER charging my card he then proceeds to tell me that there are no pets. Then tells me if we stay they will charge me AT LEAST 250 for cleaning. I have been out of the funds for several days now. Caused me problems that night and there were no other vacancies in the area. It was the worst experience I've ever suffered on the road.
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs terrible
Stayed 2 nights in Jun 2022
Response from General Manager on 9 Jun 2022
Thank you for your review. We would have liked to have heard from you on this while you were at the hotel so that proper measurements could have been taken to ensure your stay was comfortable and proper actions could have been taken to ensure the room was comfortable for the next guest,

6/10 Okay

Jacob

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The beds were from and very comfortable. The staff was nice. The property need refreshed. Chipped paint and furniture. There was gum stuck to the bed. Breakfast was disappointing. Only hot option was a waffle maker. No cereal or milk.
Stayed 1 night in Jun 2022
Response from General Manager on 9 Jun 2022
Thank you for your review. We hope to be able to make your stay with us more comfortable in the future.

8/10 Good

Lisa

Liked: Staff & service
Disliked: Cleanliness
Most likely will not stay again.
Hotel lobby was nice and up to date but the rooms were not. Took a shower. There was so much soap scum i almost fell. The wifi wasn't easy to get on and when i did figure it out I got booted off due to poor signal. I highly suggest a wifi booster. Room wasn't cleaned properly. Stayed in room #326.
Stayed 1 night in Jun 2022
Response from General Manager on 9 Jun 2022
Thank you for your review. We will bring the issues sited to the attention of housekeeping. We hope you would consider giving us another chance for a better experience

4/10 Poor

warren

Stayed 1 night in May 2022
Response from General Manager on 9 Jun 2022
Thank you for your feedback. We would have loved to hear from you what we could have done better to make your stay more comfortable

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
The room smells humid beds are old and bumpy I couldn’t sleep it all I ask if there was a different type off bed tabs they said no we booked for Two nights big mistake I ask I can be refunded for one night if we check out the same day day said no the hotel smells different they don’t clean it all I had to check out that day well I learn my lesson sorry for this review but is just the ugly thr
Stayed 2 nights in May 2022
Response from General Manager on 7 Jun 2022
Thank you for your review and for bringing your concerns to our attention, We will be addressing them.

2/10 Terrible

RAFAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam on the deposit
Terrible service charged a $50 deposit that was never returned Inhad to dispute with my bank, total scam job, they advertise a low rate but then hit you with a mandatory deposit. Stay away
Stayed 1 night in Apr 2022
Response from General manager on 9 Jun 2022
Thank you for your feedback

2/10 Terrible

Vesna

Stayed 1 night in Apr 2022

2/10 Terrible

Shawanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nasty hair all over the bathroom and sheet had not been changed
Stayed 1 night in Apr 2022
Response from General Manager on 9 Jun 2022
Thank you for your feedback

10/10 Excellent

Jbrian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from General Manager on 7 Jun 2022
Thank you for your review. We're glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no smoke detector in the room. There was no iron. The corner of the marble countertop needs to be rounded or something. It hurts to hit it and it makes sore spot when you bump into it.
Stayed 1 night in Mar 2022

4/10 Poor

Tyonika

Stayed 1 night in Mar 2022