Exterior

Reviews of Springhill Suites by Marriott Chicago Elmhurst/Oakbrook Area

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 998 reviews" "
Rating 8 - Good. 299 out of 998 reviews" "
Rating 6 - Okay. 100 out of 998 reviews" "
Rating 4 - Poor. 43 out of 998 reviews" "
Rating 2 - Terrible. 32 out of 998 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guys, the one with the ohm tattoo and the guy with glasses.. those 2 are amazing!
Stayed 4 nights in Apr 2024
Response from Eric W on 7 Apr 2024
Mark, thank you for your feedback about your stay. I am pleased to hear that our team made your stay amazing during your trip. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

VILMA

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating staff, clean and good breakfast buffet.
Stayed 1 night in Apr 2024
Response from Eric on 4 Apr 2024
Thank you for your feedback regarding your stay. We appreciate it. We hope to see you again soon.

10/10 Excellent

Meagan

Liked: Amenities, property conditions & facilities
Perfect stay for business.
Stayed 2 nights in Mar 2024
Response from Eric Wilkinson on 30 Mar 2024
Meagan, thank you for taking the time to speak with us. We value your input and look forward to your next visit. Thanks for engaging with us.

6/10 Okay

Ana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eric Wilkinson on 30 Mar 2024
Thank you Ana for your feedback we appreciate it.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities
Friendly
Stayed 2 nights in Mar 2024
Response from Eric Wilkinson on 30 Mar 2024
We appreciate your feedback back Jennifer and look forward to your next visit to Elmhurst.

6/10 Okay

De

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Kimberly N., General Manager on 18 Mar 2024
Dear De, Thank you for your time. I am disappointed that we didn't earn a higher rating for your visit. I am so sorry you didn't have a great experience. We'd love to hear more. When you have a moment, please call the hotel and speak with a member of management.Kindly, Kimberly

8/10 Good

tonya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool wasn’t open
Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 6 Mar 2024
Hi Tonya, Thank you for your time. I apologize that we had to close our pool in December for an unexpected repair. We do hope that you will come back in the future to enjoy it.

4/10 Poor

Alex

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel was just okay, nothing special. Next time I am in town I will most likely stay at a different hotel. We had a room on the first floor for one night, the room had a strong moldy/ mildew odor which was not pleasant. The room seemed like it’s seen a lot of traffic, we felt a little dirty. The bathroom light wasn’t working and flashed like a strobe light when it was turned on. The worst part of our stay was when we were woken up around 330AM due to a large crowd of young adults walking down the hall screaming, yelling and knocking on doors as they walked by. The breakfast in the morning was nice, typical continental breakfast, they had a lot of options. The room/ hotel was convenient for our one night stay but I doubt we will be back.
Stayed 1 night in Mar 2024
Response from Eric Wilkinson on 4 Mar 2024
Alex, we appreciate your feedback. I apologize for our team delivering you a less-than-perfect stay, and I will share your comments with our team if you could be so kind as to contact the hotel regarding the room specifics, as I would like to get them corrected. Once again, thank you.

10/10 Excellent

Timothy

Stayed 2 nights in Feb 2024
Response from Eric WIlkinson on 30 Mar 2024
Good afternoon, Timothy, Thank you for sharing about your recent stay with us. I am glad to hear it was a positive experience.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Please quiet Excellent service very happy
Stayed 1 night in Feb 2024
Response from Eric W on 26 Feb 2024
Thank you for sharing your experience with us we appreciate it.

6/10 Okay

Graham

Stayed 1 night in Feb 2024
Response from Eric on 22 Mar 2024
Thank you for your feedback

10/10 Excellent

aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly N., General Manager on 12 Feb 2024
Dear Aneta, Thank you for your review. I am so glad that you had a good experience with our hotel. We hope to have you again in the future.Kindly, Kimberly

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly N., General Manager on 6 Feb 2024
Hi Marta, Thank you for giving your visit a 5 out of 5. We hope to have you back again in the future.Kindly, Kimberly

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. My stay was quiet and restful.
Stayed 1 night in Jan 2024
Response from Eric WIlkinson on 30 Jan 2024
Thank you Tanya we appreciate your comments and look forward to your next visit.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mark was so helpful last night with our check in. The breakfast items were delicious!
Stayed 1 night in Jan 2024
Response from Eric W on 15 Jan 2024
Michele,Thank you for sharing your feedback. Mark is a tremendous asset to our team, and I will pass this on to me. Once again thank you for choosing our hotel and we hope to host you again.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that the breakfast didn't offer any meat items !
Stayed 1 night in Jan 2024
Response from Eric Wilkinson on 14 Jan 2024
Thank you, James, for your review. I apologize you were unable to get any meat items during breakfast as we offer 1 egg and meat product every day. I will inquiry with my breakfast team to make sure we are properly stocked for service.

6/10 Okay

Krista

Liked: Staff & service, room comfort
It was my 1st time staying at this hotel. The front desk guy was very helpful and friendly. He definitely went above and beyond. The hotel lobby had a slight smell like leftover mop bucket water. The room was nice and comfortable. They definitely provided enough pillows and towels as requested, which was great. The tv service kept cutting out so it was pretty difficult to watch movies or shows. Unfortunately the worst part was there was a giant cobweb under the window next to the bed. This just shows me that housekeeping does not do a "deep deep" clean of the rooms. Overall it was a decent hotel stay.
Stayed 1 night in Dec 2023
Response from Eric W on 14 Jan 2024
Thank you for taking a moment to share your experience with us we appreciate it. I am disappointed to hear that you did not have a more than satisfactory stay with us. I have passed along to our housekeeping team the importance of a clean room/property. Thank you once again for staying with us and we hope should be in the area again you could give us a second chance.

6/10 Okay

Sunny

Stayed 1 night in Jan 2024
Response from Eric W on 14 Jan 2024
Thank you for your review.

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service
Our room was definitely in need of some TLC (wallpaper was torn/peeling, there was leftover tape on the walls, etc.), but it seemed clean enough. The staff was extremely friendly -- Heather at the breakfast station was very kind (she brought my toddler a ginger ale upon learning she was sick). The housekeeping was a little strange -- they only come every other day (which I guess is standard now in hotels), but they didn't really clean the room. They just left us fresh towels and emptied the trash cans (no vaccuuming, making the bed, etc.). Overall, for the price, it's not terrible, but there's definitely room for improvement.
Stayed 3 nights in Dec 2023
Response from Kimberly N., General Manager on 3 Jan 2024
Hi Patricia, Thank you for taking the time to provide a review about your visit. I am sorry to see you didn't have a great experience regarding to the guest room you were given. I will share you comments on the stayover cleaning with the housekeeping team so they can review how they serviced your room. Thank you for sharing you feedback regarding Heather as well.Kindly

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Great place better cleaning
Customer service was great! Rooms are cute but not very clean. There was dust on everything and the bathroom could have used a scrub and a new shower liner there were mystery stains on it.
Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 1 Feb 2024
Hello, Thank you for your comments. I'm so sorry to learn about your experience with the housekeeping service. I will look into your experience so that our team can quickly address this for our next guest. Thank you so much for your feedback. Warmest Regards, Kimberly

10/10 Excellent

Richard V

Stayed 2 nights in Dec 2023
Response from Kimberly N., General Manager on 2 Jan 2024
Hi Richard, Thank you for the great rating. So happy you had a good visit to our hotel. Hope to have you back again in the future.Kindly,

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Eric WIlkinson on 30 Jan 2024
Thank you Margaret glad to see you enjoyed your stay.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from Kimberly N., General Manager on 2 Jan 2024
Hi Jason, Thank you for taking time to rate our hotel. So happy you enjoyed your experience. Hope you can travel with us again in the future.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - We both enjoyed it.
All very nice. A great place to stay close to Chicago and O'Hare. Will definitely return on the next trip.
Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 28 Dec 2023
Hi David, Thank you for the awesome review. So happy to see you had a great trip and a noted how close we are to Chicago and O'Hare. Hope to see you back again soon.Kindly,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kimberly N., General Manager on 21 Dec 2023
Dear Guest, Thank you for rating your visit a 10 out of 10. We hope that you will get a chance to stay with us again in the future.Warmest Regards,

8/10 Good

Justin

Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 13 Dec 2023
Hello Justin, Thank you for taking the time to rate our hotel. We hope to have you back in the future. Please let us know what we could have do better to earn your 10 out of 10 score. Happy Holidays

8/10 Good

Darik

Liked: Cleanliness, amenities
Property is a good choice for a short stay. Asked for an item that was not in the room from from staff memeber and it was never executed.
Stayed 2 nights in Dec 2023
Response from Kimberly N., General Manager on 11 Dec 2023
Hi Darik, Thank you for your review. I am sorry you didn't get the requested item from the front desk associate. Please reach out to me so I can look into this so I can be sure it was an isolated incident.

10/10 Excellent

Lincoln High School

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The room was clean and comfortable. The continental breakfast was better than most I have been to.
Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 11 Dec 2023
Hello Lincoln HS, Thank you for the great review. So happy that you all were able to take advantage of our breakfast and comfortable rooms. Hope you can stay with us again in the future.Kindly

8/10 Good

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 11 Dec 2023
Hi Miguel, Thank you for the 4 our of 5 rating. So happy to see you had a good trip. We hope to have you back in the future.Kindly

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a good location
Stayed 4 nights in Nov 2023
Response from Kimberly N., General Manager on 13 Dec 2023
Hi Carolyn, Thank you for the great review. So happy to see you had a good experience with our staff and hotel. Hope we can see you again in the future.Kindly

6/10 Okay

Daniela

Disliked: Staff & service
Response from Kimberly Nickels, General Manager on 12 Feb 2024
Hi Daniela, Thank you for your feedback. I'm saddened to see that you didn't have a great experience with our hotel. We'd love to learn about your visit. Should you have a moment, please reach out to the hotel and speak with a manager.Kindly, Kimberly

8/10 Good

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kimberly N., General Manager on 6 Dec 2023
Hi Oswaldo, Thank you for your feedback. Glad to see overall you had a good experience. Should you have time, please reach out to us so we can learn where we can improve to earn the 10 out of 10 experience.Kindly,

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kimberly N., General Manager on 6 Dec 2023
Hi Amit, Thank you for your feedback. So happy to see we earned a 5 out of 5 rating. Warmest Regards,

6/10 Okay

Darrin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Breakfast was limited. Eggs, sausage, oatmeal, and waffle/toast/bagels and cereal. I have had better.
Stayed 1 night in Nov 2023
Response from Kimberly N., General Manager on 30 Nov 2023
Hi Darrin, Thank you for your visit and your review. I'm sorry to see you didn't enjoy our complimentary buffet breakfast offerings. We rotate our hot items daily so it gives some variety for our regular guests. We appreciate your visit and hope that you'll decide to visit us again in the future.Kindly,

10/10 Excellent

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Kimberly N., General Manager on 29 Nov 2023
Hi Oswaldo, Thank you for the feedback. So happy to see you had a great visit and our staff took great care of you. Hope to have you back again in the future.Kindly

4/10 Poor

Reshma

Travelled with family and small children
Disliked: Cleanliness, staff & service
The bed in room 306 was sagging, was told by staff of hot breakfast wit different meats to create our own sandwich... No cups for coffee in room and no body lotion available in the hotel
Stayed 1 night in Nov 2023
Response from Kimberly N., General Manager on 29 Nov 2023
Hello Reshma, Thank you for your feedback. I am sorry you didn't have a good trip. I'll have our Engineering team take a look at the beds in the room you had. I also apologize that the housekeeper forgot to put cups in your room for the coffee. We have lotion available at the front desk should you come back in the future.Kindly,

8/10 Good

Rauf

Travelled with family
Liked: Cleanliness, staff & service, amenities
Safe
Stayed 1 night in Nov 2023
Response from Kimberly N., General Manager on 29 Nov 2023
Hi Rauf, Thank you for the 4 out of 5 rating. Our location is definitely in a nice location near residential homes and a park that helps give a safe environment.Hope to have you back in the future.Kindly,

8/10 Good

Aren

Stayed 1 night in Nov 2023
Response from Kimberly N., General Manager on 21 Dec 2023
Dear Aren, Thank you for your visit and your time to share your feedback. So happy you overall had a good experience. Hope to have you back again soon.Kindly,

10/10 Excellent

Tenika

Travelled with family
Liked: Cleanliness, amenities
Everyone was very pleasant and helpful. I love how they tried to accommodate our needs.
Stayed 1 night in Nov 2023
Response from Kimberly N., General Manager on 29 Nov 2023
Hi Tenika, Thank you so much for the great review. Our team prides themselves on service and ensuring guests are taken care of. We hope to have you again in the future to visit. Kindly,

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Nov 2023
Response from Eric Wilkinson on 24 Nov 2023
Thank you, Thomas we appreciate your kind words. We look forward to your next return.

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for business
Very nice and welcoming staff. The amenities are great. Gym was small but officiant. Pool was nice. Very clean
Stayed 2 nights in Nov 2023
Response from Eric Wilkinson on 22 Nov 2023
Thank you for your feedback, Angelica we appreciate it.

10/10 Excellent

George, Ballwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and breakfast was awesome.
Stayed 1 night in Nov 2023
Response from Eric Wilkinson on 22 Nov 2023
Thankyou George glad to hear you enjoyed your stay.

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Wet floor in the bedroom, breakfast bar open from 7-10 which is a little too late for those visiting on a business trip, disliked having to pay $5 on top of room bill to park there, coffee grounds in tea water, poor lighting over mirror for applying makeup... just a bunch of little things. But the staff were all amazing. Super accommodating folks.
Stayed 1 night in Nov 2023
Response from Eric WIlkinson on 18 Nov 2023
Good afternoon Lauren,I am disappointed to hear that we fell short of your expectations during your visit with the overall room. We take pride in providing the best possible stay. I am glad to hear that our team was amazing and will share this with them as they will appreciate it.

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated, our carpet was extremely dirty. White socks dont lie, they were filthy from walking on the carpet.
Stayed 1 night in Nov 2023
Response from Eric WIlkinson on 18 Nov 2023
I would like to say thank you for letting us know you were not satisfied with your room carpet cleaning. I have made note and passed this along to our housekeeping team. I am embarrassed that you had to experience that during stay. Once again Brian thank you and have a wonderful day.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Room was clean, modern and staff was kind and helpful
Stayed 1 night in Oct 2023
Response from Eric W on 6 Nov 2023
Thank you Courtney for your feedback. So glad to hear you enjoyed our property and team. We look forward to serving you again should you return to Elmhurst

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the gentleman that checked us in was amazing. The Elmhurst shopping/ dining area near by was fun to check out.
Stayed 2 nights in Nov 2023
Response from Eric WIlkinson on 5 Nov 2023
Thank you, Todd we appreciate, your kind. words and look forward to your next visit.

10/10 Excellent

Yaitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos quedamos 2 noches con la familia y estuvo todo muy bien...personal atento, limpieza, desayuno ,piscina y parking todo excelente...lo recomiendo cuando tenga otro viaje a chicago los visitaré
Stayed 2 nights in Oct 2023
Response from Kimberly N., General Manager on 31 Oct 2023
Hi Yaitza, Thank you for the wonderful review. So happy to see your family had a great visit. Great to see you were able to take advantage of the pool and our complimentary breakfast. We look forward to seeing you all again.Kindly,

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Decent Hotel
It’s okay for couple days, old infrastructure, very tiny bath, bed was decent, it’s quiet at least, the area is good there is bunch of nice restaurants. The hotel kitchen does not have bacon/sausage just egg and pancake, they should improve that. Other than that I didn’t have issues, if you don’t like luxuries and pay cheap I would say it’s fine. 7/10
Stayed 3 nights in Oct 2023
Response from Kimberly N., General Manager on 31 Oct 2023
Dear Adrian, Thank you for taking the time to review our hotel. You mentioned the breakfast offerings. It sounds like you might have recalled another hotel or missed checking out the offerings each morning. We rotate our hot selection each morning. We offer bacon, pork links, turkey patties and biscuits and gravy on rotation. We don't offer pancakes however our guests love our make your own waffle station. Hope we get the chance to have you back in the future so we can get you some of the meat offerings you were hoping for.Warmest Regards,

10/10 Excellent

Vicky

Stayed 1 night in Oct 2023
Response from Eric WIlkinson on 22 Nov 2023
Vicky we appreciate your positive review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kimberly N, General Manager on 31 Oct 2023
Hello Guest, Thank you for the 10 out of 10 rating. We look forward to having you back again in the future.Kindly,