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Reviews of Sonesta ES Suites Chicago - Lombard

3 out of 5
Sonesta ES Suites Chicago - Lombard
2001 S Highland Avenue, Lombard, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keshanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
Stayed 2 nights in Jan 2024

2/10 Terrible

Nikki, Dolton

Disliked: Staff & service
Property accepted my booking but failed to advise that theyvare tuening the properrt into apartmenta and my booking was pretty much non-existent. Glad I paid thru paypal. Overall a major headache, disappointment and unnecessary dramatic situation that took too long to resolve. I ended up booking with Embassy Suites directly. I only picked Sonesta because i had a good experience with this property before. However, they should not be a cepting bookinga that they can not honor, especially if the property is being converted from suites to apartments.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear Nikki,We sincerely apologize for the issues you dealt with regarding your reservation. This is a highly unusual situation, and we will work to ensure this does not happen again. Thank you for taking a moment to share your thoughts, and we hope you have pleasant travels.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst all time , do not stay here !!
This was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!
Nice sheets, burned
Measuring cup, really ??
No dish soap
No hand soap, nothing !!
Stayed 6 nights in Dec 2023
Response from Sonesta ES Suites-Lombard on 9 Jan 2024
Our sincerest apologies for your experience. Thank you for the feed back.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined Christmas
The hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas
Stayed 2 nights in Jan 2024
Response from Sonesta ES Suites-Lombard on 9 Jan 2024
Thank you for the review.

2/10 Terrible

Rogi

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Sonesta ES Suites-Lombard on 9 Jan 2024
Thank you for the feed back.

2/10 Terrible

Vanessa

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Sonesta ES Suites Lombard on 2 Jan 2024
Thank you for the feedback.

2/10 Terrible

Miranda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is NOT a hotel. And it is dirty. No staff
Stayed 2 nights in Dec 2023
Response from Team Sonesta ES Suites-Lombard on 5 Jan 2024
Thank you for the feedback.

2/10 Terrible

Nia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 21 Dec 2023
Thank you for your feedback

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees at this property are a waste of space. Reached out to corporate and never got a call back. Literally have nothing positive to say. Don’t waste money booking here

10/10 Excellent

jalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Sonesta ES Suites Lombard on 11 Dec 2023
Thank you for the rating!!

4/10 Poor

Glenn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Many of the reviews are over critical in my opinion. No doubt this property needs work but their business model is changing so things you would expect from hotel service is no longer in their wheelhouse. Overall I give it an okay.
Stayed 1 night in Dec 2023
Response from Team Sonesta ES Suites Lombard on 7 Dec 2023
Thank you for the fair review!

2/10 Terrible

Enrique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the most disgusting place I have ever seen. I had my wife and kid with me and we instantly walked out and went to a different hotel. They didn’t want to give me a refund either even though I did not stay in. The bed had no sheets, pillows where yellow, the shower had no curtain, the kitchen was so nasty and dirty, the toilet had poop stains all over and there was barely any toilet paper. DO NOT GO HERE AND WASTE YOUR TIME AND MONEY.
Stayed 1 night in Nov 2023
Response from Team Sonesta ES Suites-Lombard on 28 Nov 2023
Thank you for the feed back. We are working to correct these matters.

4/10 Poor

Lindsay

Disliked: Cleanliness, staff & service
don't stay here!!
Stayed 2 nights in Nov 2023
Response from Management on 16 Nov 2023
Thank you for your feedback.

2/10 Terrible

Linda

Stayed 3 nights in Nov 2023
Response from Team Sonesta ES Suites-Lombard on 15 Nov 2023
Thank you for the feedback!

2/10 Terrible

Tamika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel use to be nice . Now they are converting to apartment complexes and the place is Reagan’s. My room was not cleaned from whoever previously were there. I called the staff and asked for another room and she told me your only option is to get a refund and check out. LIKE IS THIS HOW YOU TREAT YOUR GUEST? the door didn’t completely lock or anything in the nature. This was the worse stay. Paying almost $700 for a room with service like this should be against the law!
Stayed 2 nights in Nov 2023
Response from Team Sonesta ES Suites-Lombard on 13 Nov 2023
Thank you for the feedback.

8/10 Good

Whitney

Stayed 1 night in Nov 2023
Response from Team Sonesta ES Suites-Lombard on 13 Nov 2023
Thanks for the feed back Whitney.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Not so good experience
We were in town for business. When getting to the hotel there a note on door saying hours are Monday thru Friday 8 to 4. If checking in after hours please call a number. We called the number & the lady that answered was very nice & friendly. There were three of us & the room was for 4 people. There were no extra blankets, towels items for the kitchen. We called the number again & someone else answered & said that’s not our problem our hours are only Monday through Friday 8 to 4. Plus they didn’t mention when making reservation that they were now apartments.
Stayed 2 nights in Nov 2023
Response from Team Sonesta ES Suites-Lombard on 7 Nov 2023
Thank you for the feedback.

2/10 Terrible

Traci

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
oops! Not really a hotel
Warning. This property is transitioning out of the hotel business to become an apartment complex. The property needs to be taken off hotels.com. They no longer have breakfast or bathroom products or cleaning like a hotel. Even if they are going to do a hotel reservation, they want a 7-night minimum.
Stayed 3 nights in Nov 2023
Response from Team Sonesta ES Suites-Lombard on 6 Nov 2023
Thanks for the feedback!

4/10 Poor

Jayden, West Vancouver

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The property has been converted to apartment suites and is not primarily a hotel anymore. I had booked 3 weeks before my stay and had other communications with the property during those weeks, and yet, nobody mentioned this change to me. They reached out with a phone call to me on the day I was scheduled to arrive at the location and left me a voicemail, which I did not receive since I was travelling. For my actual stay, the suite was not as clean as I would expect. There were shoe prints on the entryway tiled floor, garbage from the previous guests still in the can under the sink, leftover cup noodle bits in the kitchen sink, a used bar of soap at the bathroom sink, bits of powdered soap(?) by the bathroom sink, no bath towels nor face towels, and a used towel of some sort hanging from the shower curtain rod. My stay in Lombard was for business and I was working late most days so the office was always closed by the time I was back in the evening. I had reached out to the property with my complaints via the Sonesta website immediately after returning home, but have not received any response after several weeks.
Stayed 4 nights in Oct 2023
Response from Team Sonesta ES Suites Lombard on 2 Nov 2023
Thank you for the feedback.

2/10 Terrible

Kourtney

Stayed 1 night in Oct 2023
Response from Team Sonesta ES Suites Lombard on 21 Nov 2023
Thank you for providing us with your valuable feedback.

10/10 Excellent

Lanyea

Liked: Cleanliness, staff & service
Great efficient great staff accommodation was great even though they weren’t accepting any reservations
Stayed 1 night in Oct 2023
Response from Team Sonesta ES Suites-Lombard on 30 Oct 2023
Thank you for the review!

4/10 Poor

Tamika

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was ok meanwhile there were no hotel staffs. So we couldn’t get any towels or anything during our stay. And during check out time the hotel was closed with no one there to accommodate our needs. The sheets were dirty and all. Only thing was clean is the carpet.
Stayed 2 nights in Oct 2023
Response from Sonesta ES Suites-Lombard on 16 Oct 2023
Thank you for the feedback.

2/10 Terrible

Rania

Stayed 1 night in Oct 2023
Response from Team Sonesta ES Suites-Lombard on 6 Nov 2023
Thank you for the feedback.

2/10 Terrible

tarlean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Team Sonesta ES Suites Lombard on 16 Oct 2023
Thank you for the feedback.

2/10 Terrible

Tonya, Chugiak

Disliked: Cleanliness, property conditions & facilities
From the outside this looks like a fairly decent place. Don't be fooled! Once in my room it was absolutely disgusting! Stains all over the carpet and 2 decent sized stains that appeared fo be blood. Holes in the walks, lots of gnats in the room, and mold growing in the vent! The box spring was broke down and the door was difficult to get closed. Then I woke up at 1:00 a.m. to someone in the building blasting music. The whole experience was pretty awful.
Stayed 1 night in Oct 2023
Response from Team Sonesta ES Suites-Lombard on 13 Oct 2023
Thank you for the feedback. We are working to correct these deficiencies.

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Team Sonesta ES Suites on 12 Oct 2023
Thank you for the feedback!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value. Full kitchen. Comfortable
Stayed 4 nights in Sep 2023
Response from Team Sonesta ES Suites Lombard on 5 Oct 2023
Thank you for the feedback!!

2/10 Terrible

Kelcey

Will never go back
Stayed 2 nights in Sep 2023
Response from Team Sonesta ES Suites Lombard on 2 Oct 2023
On behalf of the entire team at Sonesta ES Suites-Lombard we apologize for any inconvenience.

2/10 Terrible

Quinisha

Business traveller
Disliked: Amenities
Rooms not clean dishes dirty
Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 30 Oct 2023
Thank you for the feedback!

6/10 Okay

Janice

Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 30 Oct 2023
Thank you for the feedback!

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have a kitchen with some cookware and dinnerware. The first TV I had did not have the cable channels included as advertised, so they needed to replace the whole dresser to replace the TV. Carpet didn't seem to be very clean, as it felt like there was some film or something in it whenever I walked around. Staff was friendly and helpful though, I would stay there again if needed.
Stayed 4 nights in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 26 Sept 2023
Thank you for the feedback.

2/10 Terrible

Bryan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
STAY AWAY! This is not a place to bring your family. It is by far the dirtiest hotel I have ever stayed at in the US. Stains on all furniture, there was fast food and chips inside of the pullout bed. FILTHY!!!
Stayed 7 nights in Sep 2023
Response from Guest Relations on 25 Sept 2023
Dear Bryan,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we uphold ourselves to, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 Terrible

Margaret, Frederick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was supposed to be an 8.2 rated extended stay facility with breakfast and a full kitchen and we were supposed to have a 5-night stay. No breakfast. Two tiny towels were paper thin. One fork, two spoons. No housekeeping. Noise from the people in the room above ours was loud and ongoing all day and night so we could not sleep. No desk clerk at night. We left a day early because of the conditions. Found out they are transitioning from a hotel to apartments and the hotel clientele suffers greatly.
Stayed 5 nights in Sep 2023
Response from Guest Relations on 25 Sept 2023
Dear Margaret,We appreciate you sharing your feedback with us. Our team works diligently to ensure our accommodations meet our guests' expectations, and we apologize if you felt otherwise. This will be shared with our staff, and any necessary improvements will be made. It is our hope that you enjoyed your time in Lombard and had a safe trip home.

2/10 Terrible

Latrelle

Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 20 Sept 2023
Thank you for the feedback. We hope to see you again soon!

8/10 Good

Tressa

Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites Lombard on 12 Oct 2023
Thanks for the rating!!

2/10 Terrible

Alejah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites Lombard on 20 Sept 2023
Thank you for the feedback. Please keep us in mind on your next trip to Lombard.

6/10 Okay

Tiffany

Travelled with partner
Liked: Staff & service
Overall ok, nothing special about the location. Staff was very nice.
Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites Lombard on 18 Sept 2023
Thank you for sharing! Thank you for recognizing our staff! We hope to see you next visit to Lombard!

6/10 Okay

Phyllis

Travelled with partner
Disliked: Property conditions & facilities
the location was very convenient, but the hotel itself needed quite a bit of updating. We had no hot water for two days, the toilet ran, and shower head and door handles were falling off. Also the carpets were dirty, but for the price it was ok. the front desk was very accommodating, and they did help us by giving us another room. I don’t think I’d stay at another Sonesta property.
Stayed 7 nights in Sep 2023
Response from Team Sonesta ES Suites Lombard on 18 Sept 2023
Thank you for the feedback. I'm glad we were able to get you into a room with hot water.

4/10 Poor

Martin Douglas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Sonesta has been sold to a franchisee who is gradually turning the suites into long-stay accommodation. There is no breakfast (though advertised), no meeting facilities, no facilities as such. The promotional blurb is thoroughly misleading.
Stayed 5 nights in Sep 2023
Response from Sonesta ES Suites Lombard on 15 Sept 2023
Thank you for the feedback.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Team Sonesta ES Suites Lombard on 18 Sept 2023
Thank you for the feed back. We value your business and hope to see you again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 11 Sept 2023
Thank you for the rating Ashley! We hope to see you again soon.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 8 Sept 2023
Thank you for the feedback, please call the hotel directly to discuss the issues you encountered during your stay with us.

4/10 Poor

Stephanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty. There was a plastic bag over the smoke alarm that I called about and no one removed. The sink was filthy, tub and shower curtain dirty. Cobwebs in every corner. Carpet full of nasty looking stains.
Stayed 1 night in Sep 2023
Response from Hotel Management on 4 Sept 2023
Thank you for your feedback.

6/10 Okay

Roxanne

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Team Sonesta ES Suites-Lombard on 8 Sept 2023
Thank you for the feedback.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant suite. Bed was comfortable but sofa was not at all. Overall the suite was clean, except floor and carpet which were dirty - my socks were filthy from walking around the apartment.
Stayed 4 nights in Aug 2023
Response from Hotel Management on 4 Sept 2023
Thank you for your feedback.

6/10 Okay

Matthew K

Travelled with partner
Disliked: Amenities, property conditions & facilities
We've stayed at this property before and had a good experience. However, the maintenance and amenities have since been downgraded. Our room was poorly ventilated; the only window was sealed and the bath fan moved no air. Consequently, the towels (and carpet) never dried. However, the property wants $10 to change out the linen. Bring your own soap because the body wash and conditioner dispensers have been removed. The pool has been shut down and breakfast is no longer provided. Our room had been smoked in. The ground fault outlet at the sink was scorched and unsafe.
Stayed 5 nights in Aug 2023
Response from Team Sonesta ES Suites-Lombard on 24 Aug 2023
Thank you for the feedback regarding your recent stay. All of your concerns have been addressed with out maintenance team.

8/10 Good

David

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Team Sonesta ES Suites Lombard on 22 Aug 2023
Thank you for the feedback. It was a pleasure having you as our guest! We would love to see you next trip to Lombard.

8/10 Good

Chanta

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice however there were no extra paper towels or face towels available....
Stayed 3 nights in Aug 2023
Response from Hotel Management on 14 Aug 2023
Thank you for the feedback regarding your recent stay. Our sincerest apologies that you were not 100% satisfied with your stay. We hope you will provide us the opportunity to serve you in the future.

2/10 Terrible

MARGUERITE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
The whole place was dirty and smelled.
Stayed 4 nights in Aug 2023
Response from Team Sonesta ES Suites-Lombard on 9 Aug 2023
Thank you for the feedback.

8/10 Good

Roger Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best Sonesta we have ever used. Very helpful staff. Definitely a 5 star.
Stayed 4 nights in Aug 2023
Response from Hotel Management on 14 Aug 2023
Thank you for the feedback regarding your recent stay. We are glad that you enjoyed your time at the Sonesta ES Suites Chicago Lombard and look forward to hosting you again.