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Reviews of Hyatt Place Chicago-South/University Medical Center

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1005 reviews" "
Rating 8 - Good. 257 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Close by the Museum of Science and Industry. (The reason for our visit.) Recommended!
Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Absolutely love it. The staff was so helpful and friendly. Location is amazing. Great places to eat and for entertainment. Taking my wife there for are anniversary.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much construction in area making it confusing to drive in the area.
Stayed 2 nights in Mar 2024
Response from Leroy B on 25 Mar 2024
Thank you for staying with us. Please join us again.

10/10 Excellent

Mikayel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Leroy B on 25 Mar 2024
Thank you for the kind review. We hope you will join us again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel to stay in in Hyde Park. Super convenient - very close to the Metra and to lots and lots of dining options. Can get a little loud if you're on a lower floor.
Stayed 3 nights in Mar 2024
Response from Leroy B on 21 Mar 2024
Thank you for your kind review. We hope you will join us again soon.

10/10 Excellent

Roshonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels, and I have to say the staff is the nicest and most helpful that I've ever met!
Stayed 5 nights in Mar 2024
Response from Leroy B on 13 Mar 2024
Thank you for such kind remarks. We hope you will join us again soon.

10/10 Excellent

Lisa M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024
Response from Leroy B on 4 Mar 2024
Thank you for the nice comment. Please join us again soon.

10/10 Excellent

Jolie

Liked: Staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Feb 2024
Response from Leroy B on 4 Mar 2024
Thank you for the kind review. Please join us again soon.

2/10 Terrible

Freddy, Woodstock

Stayed 4 nights in Feb 2024
Response from Leroy B on 21 Mar 2024
Thank you for staying with us. We apologize that we didn't exceed your expectations. Our hope is that you will give us another opportunity in the future. Kind regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Leroy B on 23 Feb 2024
Thank you for staying with us. Please join us again!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay here. It was very clean and the location was convenient.
Stayed 1 night in Feb 2024
Response from Leroy B on 16 Feb 2024
Thank you for the kind review. We hope you will join us again soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia had parking at a different cost than what I was charged at the hotel. It would be helpful to have accurate pricing when booking. The hotel was nice but everyone in our party said the beds were too stiff and the pillows were horrible. Breakfast was a typical continental.
Stayed 1 night in Jan 2024
Response from Leroy B on 29 Jan 2024
Thank you for staying with us. We appreciate your feedback. It will us become better at servicing our guests. We hope you will join us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leroy B on 30 Jan 2024
Thank you for staying with us. Please join us again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Leroy B on 25 Jan 2024
Thank you for the review. Please join us again soon!

2/10 Terrible

Jenny

Stayed 1 night in Jan 2024
Response from Leroy B on 16 Feb 2024
We apologize that we didn't exceed your expectations. We hope you will give us another opportunity in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leroy B on 25 Jan 2024
Thank you for the review. Please join us again soon.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Leroy B on 25 Jan 2024
Thanks for staying with us. Please join us again.

8/10 Good

Drake

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Leroy B on 16 Jan 2024
Thanks for staying with us. Please join us again.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Leroy B on 16 Jan 2024
Thank you for staying with us. Please join us again.

8/10 Good

JACQUELINE A Drew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Leroy B on 8 Jan 2024
Thank you for staying with us. Please join us again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property close to UChicago n dining. Sheets were itchy, smelled like the sheets had been laundered with a little too much bleach
Stayed 4 nights in Jan 2024
Response from Leroy B on 8 Jan 2024
Thank you for staying with us. Please join us again.

8/10 Good

Raouf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast
Stayed 3 nights in Dec 2023
Response from Leroy B on 8 Jan 2024
Thank you for staying with us. Please join us again.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Leroy B on 8 Jan 2024
Thanks for staying with us. Please join us again.

6/10 Okay

Brian

Travelled with partner
Parking was very inconvenient. You have to check in first, but to find that out you have to first park on the street, which has limited parking, and go inside. Once you have checked in and paid for parking, you can move your car around the block to the garage. The garage itself seemed pretty secure, since you need a card to get in and out, but the hotel should let you know in advance that you will have to check in and have several clearly-reserved spaces for you to park when you are checking in. The room looked fine, but I found the bed and pillow uncomfortable. There was no bag in the trash can. The bathroom faucet did not stay where you turned it, so it was hard to know what the current setting was. I couldn't find any vending machines, so your own options for a late snack appear to be what they have downstairs by the bar. Several public areas outside the main areas were full of carts or other storage, making it feel like you weren't supposed to be there.
Stayed 1 night in Dec 2023
Response from Leroy B on 4 Jan 2024
Thank you for your survey. We apologize that we weren't able to exceed your needs. Your feedback will allow us to evaluate procedures and tweak our efforts accordingly. We hope you will give us another opportunity in the future.

8/10 Good

Néstor

Stayed 2 nights in Dec 2023
Response from Leroy B on 23 Jan 2024
Thank you for staying with us. Please join us again!

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leroy B on 3 Jan 2024
Thank you for staying with us. We hope you will join us again soon.

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, property conditions & facilities
Room wasn't the cleanest—found pubic hair in the shower and some debris on the ground, but we received a very friendly welcome from Chuck and the front desk staff. Good value for money.
Stayed 1 night in Jan 2024
Response from Leroy B on 3 Jan 2024
Thank you for your feedback. We apologize that we didn't exceed your expectations. We hope you will give us another opportunity in the future to do so.

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leroy B on 16 Feb 2024
Thank you for the review. We hope you will join us again soon.

6/10 Okay

Christopher

Travelled with family
Stayed 2 nights in Dec 2023
Response from Leroy B on 16 Feb 2024
Thank you for staying with us.

10/10 Excellent

Moet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leroy B on 1 Jan 2024
Thank you for staying with us. Please join us again.

4/10 Poor

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We almost left the 1 night stay due to the bed covers and sheets were dirty, the fridge in the unit made it hard to sleep and the fan in the bathroom was broken and making weird noises.
Stayed 1 night in Dec 2023
Response from Leroy B on 1 Jan 2024
We truly apologize that we didn't exceed your expectations during your stay. We hope that you will give us another opportunity to do so in the future.

6/10 Okay

CYNTHIA

Stayed 3 nights in Dec 2023
Response from Leroy B on 25 Jan 2024
Thanks for staying with us.

10/10 Excellent

Elyce

Stayed 1 night in Dec 2023
Response from Leroy B on 25 Dec 2023
Thank you for staying with us. Please join us again.

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Great except for dirty sheet
Enjoyed our stay until we found stains on one of the bed sheets. Parking is difficult to locate so call ahead for info. A bit pricey but very near UChicago Hospitals.
Stayed 1 night in Dec 2023
Response from Leroy B on 18 Dec 2023
Thank you for staying with us. We apologize for the inconvenience with the sheets. We will address this with the team, to prevent it from happening to anyone else. We hope you will join us again in the future.

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Dec 2023
Response from Leroy B on 18 Dec 2023
Thank you for staying with us. Please join us again.

2/10 Terrible

Jason, Madison

Stayed 1 night in Dec 2023
Response from Leroy B on 15 Dec 2023
Sorry that we didn't exceed your expectations during your stay. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Emma, Valparaiso

Stayed 1 night in Dec 2023
Response from Leroy B on 4 Jan 2024
Thank you for staying with us. Please join us again.

10/10 Excellent

Robert

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Leroy B on 11 Dec 2023
Thank you for staying with us. Please join us again.

8/10 Good

Summer, Rockford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leroy B on 11 Dec 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Jodie

Stayed 2 nights in Dec 2023
Response from Leroy B on 11 Dec 2023
Thank you for providing the high score. We appreciate you choosing our hotel for your lodging needs. We hope you will join us again soon.

10/10 Excellent

Christine

Stayed 2 nights in Nov 2023
Response from Leroy B on 8 Dec 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a few more signs around telling how to use the elevators and/or how to open doors would have ben helpful. Besides that, everything was great!!
Stayed 1 night in Dec 2023
Response from Leroy B on 7 Dec 2023
Thank you for the survey and suggestions. We hope you will join us again soon.

2/10 Terrible

Karalyn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We paid an extra $23 to have a king high floor. When we got to the hotel, we were told there were no king rooms available and they couldn’t adjust our rate. The person working the front desk was more interested in having personal conversations on his cell phone than trying to help us. When we got to our room, the shower drain didn’t work properly, so the bathtub filled with water while showering. Would not stay here again.
Stayed 1 night in Dec 2023
Response from Leroy B on 11 Dec 2023
Thank you for sharing your comments with us. We apologize that we didn't exceed your expectations. We hope you will give us another opportunity to do so in the near future.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leroy B on 5 Dec 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Hotel was very easy to get to off I-55. Was clean, the location provided a lot of different food options within very close walking distance, and while parking was an additional daily fee it was in a secure location that was connected right to the hotel. Overall I was very satisfied with my stay here.
Stayed 1 night in Dec 2023
Response from Leroy B on 5 Dec 2023
Thank you for the nice review. We hope you will join us again soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Very helpful and professional, with a warmth that was very comforting a single traveler.
Stayed 1 night in Nov 2023
Response from Leroy B on 4 Dec 2023
Thank you for the kind review. We hope you will join us again soon.

8/10 Good

Jacob

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and seemed safe. However, adjoining areas not so much.
Stayed 1 night in Nov 2023
Response from Leroy B on 4 Dec 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When receiving service most don't take the time to discuss the things that make your stay spectacular. It's taken for granted. I just wanted to take that time to make sure these employees aren't. I had an event in the meeting room and stayed overnight. From the moment we walked in the door we didn't want for anything as Shalanda and Chuck were attentive to our every need, even anticipating some. Even Israel the bartender was a gem. Best service I've ever received at a hotel and I host events and travel often. You are lucky if they are there when you check in.
Response from Leroy B on 4 Dec 2023
Thank you so much for the wonderful review. We truly value our team. We are elated that you were able to see how awesome the team is. We hope you will join us again soon.

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location is excellent if you want to be near the university or its hospital; or the Museum of Science and Tech. Parking is limited and fairly expensive. Rooms are a nice size. We enjoyed our room; the shower is excellent. Very good variety and quality of breakfast.
Stayed 3 nights in Nov 2023
Response from Leroy B on 27 Nov 2023
Thank you for sharing such a thoughtful review. We are thankful that you had an enjoyable experience. We are most appreciative that you recognized the strengths of our team. We hope you will join us again soon.

6/10 Okay

alexander

Business traveller
Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Nov 2023
Response from Leroy B on 20 Nov 2023
Thank you for staying with us.