Thank you for taking the time to share your experience Justine. Our entire team celebrates when we receive a perfect review! Please allow us the honor of serving you again soon. Sincerely,

Dear Shreekesh I apologize for the inconvenience. we hope we will your stay better next time. Our guest's support is really appreciated to help and make their stay awesome.

Thank you for taking the time to share your experience Shreekesh. we apologize that you didn't have a good experience. It is never our intention to mislead therefore, we apologize for any miscommunication We aim to ensure all our guests can enjoy our complimentary amenities, and We hope you will revisit it when you return to the area. Please allow us the honor of serving you again soon. Sincerely,

Dear Albery,Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks

Dear Michael,Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks

Dear Edward is a pleasure to receive your feedback regarding your stay. Thank you for taking time to help us improve. We sincerely apologize for not meeting the standards and apologize from behalf of our stuff .Our team is taking the necessary steps to prevent these problems from happening in the future. It is always a pleasure to hear from you and we are always happy to make improvements to our services based on your feedback. Please accept our sincere thanks for bringing this to our attention.

Dear Chiquita is a pleasure to receive your feedback regarding your stay. Thank you for taking time to help us improve. We sincerely apologize for not meeting the standards we set and expect. Our team is taking the necessary steps to prevent these problems from happening in the future. It is always a pleasure to hear from you and we are always happy to make improvements to our services based on your feedback. Please accept our sincere thanks for bringing this to our attention.

Dear John I apologize for the inconvenience due to the situation. We take such complaint very seriously. We are in middle of the conversion to Mainstay suites hotel hope you understand. Our guest's support is really appreciated to help and make their stay awesome.

Dear albert, Thank you for staying with us and for sharing your review. Our goal is to provide an exceptional experience for our guests, and we’re glad you loved the convenience of having a kitchenette in your suite. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management

Dear Priscilla, Thank you for staying with us and posting your review. We are pleased that our location was convenient for your needs. However, we apologize for any concerns that may have kept you from having an outstanding stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Justin, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Jose, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Brenda, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area.Sincerely,Hotel Management

Dear Chris, Thank you for reviewing our hotel. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing our hotel and for taking the time to provide your feedback. We are glad you loved most aspects of the hotel and that, overall, you had a pleasant stay. However, it is disappointing to learn of the issues you experienced during check-in. We regret that you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Chad, Thank you so much for taking the time to post a review of our hotel. We are disappointed that we did not meet your expectations. Our prime location and excellent accommodations make us a popular choice, but we regret that this was not your case. We appreciate your return and ensure a better stay.Sincerely,Hotel Management

Dear Ankit, Thank you for your recent stay at our property. We apologize for any issues you experienced, including equipment and cleanliness. We take these matters seriously and will work to address them with our team. We appreciate your recommendation for guests with a car. We are glad our property served your purpose well during your 5-day meeting in Chicago. We value your feedback and hope to welcome you back in the future. Thank you for your review.Sincerely,Hotel Management

Dear Tammy, Thank you for sharing feedback about your recent stay. We are glad our location was convenient for you. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Elias, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take cleanliness and pest control of our property very seriously, and we do our best to prevent the entrance of outside insects into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again when you return to our area.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management