Exterior

Reviews of Holiday Inn Express Naperville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Naperville, an IHG Hotel
1837 Centre Point Circle, Naperville, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1004 reviews" "
Rating 8 - Good. 344 out of 1004 reviews" "
Rating 6 - Okay. 136 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dana, Muskego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, near restaurants , shopping.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Dana,We're glad to hear you enjoyed our convenient location near restaurants and shopping. Your feedback is appreciated!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was well located for our purposes.
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Donald,We're glad to hear that our location was convenient for you during your stay. If you have any other feedback or suggestions for us, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Lori

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Lori,We are thrilled to hear that you had a wonderful stay at our hotel. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Kathryn

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kathryn,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please do not hesitate to reach out to us.

4/10 Poor

David

Disliked: Cleanliness
Room dirty
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello David, We appreciate you sharing your feedback with us and regret to hear about your experience. Your comments have been noted for our team to address. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Pat

Parking,friendly staff and on site breakfast! Shower water needs to be checked, not hot?
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Pat,Thank you for sharing your experience with us. We appreciate your feedback regarding the parking, friendly staff, and on-site breakfast. We apologize for any inconvenience or confusion caused by the shower water temperature. We always strive to provide a comfortable stay for our guests and will have our maintenance team look into this matter.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Thomas,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. Should you have any further comments or feedback, please feel free to reach out to us directly. We hope to welcome you back again in the future!

6/10 Okay

Jaime

Liked: Staff & service, property conditions & facilities
Very cold pool room
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jaime, Thank you for sharing your feedback regarding the temperature of the pool room. We apologize for any discomfort you may have experienced during your stay. We appreciate your input and will address this with our team to ensure we provide a more enjoyable experience for our future guests.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Jose,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another exceptional stay!

4/10 Poor

Nayha

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Nayha, We're sorry to hear that your experience at our hotel fell short of your expectations. We would appreciate it if you could kindly reach out to us directly with any specific feedback so that we can address any concerns you may have had. We strive to provide excellent service and would like the opportunity to make it right.

10/10 Excellent

keesha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it great breakfast. Nice staff and beds were amazing
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello keesha,Thank you for your kind words! We're thrilled to hear that you loved our great breakfast, enjoyed the nice staff, and found our beds amazing. It's always a delight to know that our guests had a wonderful stay with us. We appreciate your feedback and hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Aathinathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Aathinathan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any more feedback or if there is anything else we can do for you, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Jay on 11 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at HolidayInn Express & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2023
Response from Manager on 10 Dec 2023
Hello Cecile,After receiving your feedback, we deeply regret to learn of the issues you experienced during your recent stay. We strive to provide a pleasant experience for all our guests and apologize for any inconvenience caused. We appreciate your valuable input and will use it to continuously improve our services. We hope to welcome you back in the future for a more enjoyable stay.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Kimberly,We appreciate you choosing our hotel for your stay! If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love to ensure your complete satisfaction. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Helped us with eatly check in so our infant could nap and gave us connecting rooms. Greeted us and was very pleasant to work with.
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello David,We are delighted to hear that you had a positive experience with our early check-in and connecting rooms. Our team always strives to provide excellent service and ensure the comfort of our guests. Thank you for your kind words, and we hope to welcome you back soon.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is extremely friendly and helpful. The breakfast is very good. Very calm and quiet hotel and clean. I enjoyed my stay there.
Stayed 3 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello Kayla,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and helpful, and enjoyed our delicious breakfast. It's wonderful that you found our hotel to be calm, quiet, and clean. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Aa'Reyona, Grandview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was affordable and convenient. Near a lot of shopping establishments. Parking was very accessible and free.
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Aa'Reyona,Thank you for your positive feedback about our property's location and the convenience of nearby shopping establishments. We're pleased to hear that our accessible and complimentary parking added to your overall experience. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. I would definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Matthew,Thank you for your positive feedback! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here everyone we go! Only downfall is not hot tub, but there is a pool.
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Laura,Thank you for choosing to stay with us! We appreciate your feedback and are glad you enjoyed our pool. While we don't have a hot tub, we hope you still had a relaxing stay. We look forward to welcoming you back in the future.

10/10 Excellent

Pamela

Stayed 3 nights in Oct 2023
Response from Manager on 28 Nov 2023
Hello Pamela,We appreciate you choosing our hotel for your stay! We are thrilled to hear that you had a perfect experience and we hope to welcome you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Amazing breakfast and beautiful outside area
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Dear Guest,Thank you for sharing your positive feedback about our delicious breakfast and our stunning outdoor area. We strive to provide a memorable experience for all of our guests, and we're thrilled to hear that you enjoyed these aspects of your stay. We look forward to welcoming you back in the future for another enjoyable visit.

2/10 Terrible

Tyra

Stayed 2 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello Tyra,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was exceptionally friendly, hotel was super clean and presentable. Would absolutely stay again.
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Ashley,Thank you for taking the time to share your positive experience! We greatly appreciate your kind words about our friendly staff and clean hotel. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet.
Clean and quiet. Good location. Staff at desk and breakfast were friendly. Breakfast ready at 6am. Furnace wasn't sending warm air upon my arrival but staff came quickly to fix it and were willing to move me if he couldn't.
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Dear Guest,Thank you for choosing our hotel for your recent stay and for taking the time to share your review. We're so glad that you found our hotel to be clean, quiet, and conveniently located. Our friendly staff takes pride in providing excellent service, and we're happy to hear that they were attentive to your needs. We apologize for any inconvenience caused by the issue with the furnace, but we were pleased to hear that our team acted promptly to address the problem. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Frances N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Frances N,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excellent

Denise

Stayed 3 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Denise,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are glad to hear that you had such a positive experience with us. We strive to provide exceptional service to all of our guests and we are so pleased to have exceeded your expectations. We hope to have the opportunity to welcome you back in the future to create even more unforgettable memories.

8/10 Good

Ana

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean rooms. Free breakfast wasn't as great as they used to be for Holiday Inn since everything is pre-packaged. Staff greeting us wasn't the most friendly when arriving but the person there checking out was. Lot of parking. Very close to downtown Naperville.
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Ana,Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate your feedback regarding the breakfast and will share it with our team for improvements. We are glad to hear that our staff was friendly during your check-out process and that our convenient location met your needs. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Jewel

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Jewel,Thank you for taking the time to leave a review! We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We look forward to welcoming you back on your next visit.

6/10 Okay

Belinda

Liked: Staff & service
Disliked: Property conditions & facilities
NOTHING TO WRITE HOME TO MOM
Was not impressed - aging hotel with pealing wallpaper in the elevator. Elevator was kinda "scary", staff was nice enough, but I won't be running back there at no stretch of the imagination.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Belinda,We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address the issues you mentioned to improve our services.

10/10 Excellent

DHIMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello DHIMAN,Dear valued guest, thank you so much for your perfect rating! We are delighted to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back in the future.

2/10 Terrible

raymond gilbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware! We were put in a room with visibly dirty floor and broken door lock. We were transferred to another room and that room was also had dirty floor and sheets looked like they were not changed. They gave us another room and there was a BIG YELLow STAIN on the bedsheet annd what seemed like a shoe mark on the blanket and we found an insect cockroach body on the floor! By this time we were so tired and just wanted to sleep. We were told by person by the lobby that floor dirt was paint from door. Yup they are trying to make an excuse. Floor was sticky dirty. Will never stay here.
Stayed 3 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello raymond gilbert ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Carla

Stayed 4 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Carla,Thank you for your exceptional rating! We're thrilled you had such an amazing experience at our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying here. We enjoyed the suite we were in, although we hoped to have the room a little chiller. Everything was amazing, and clean.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Alicia,Thank you for choosing to stay with us again! We appreciate your feedback and will take note of your preference for a cooler room. We're glad you had an amazing and clean experience.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. would stay again!
Stayed 3 nights in Sep 2023
Response from Manager on 13 Oct 2023
Hi Laura,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

4/10 Poor

Mary

Travelled with family
Disliked: Staff & service
Disappointed
We needed to use the pull out couch and discovered that there were no extra sheets, pillows, or blankets. We called the front desk and were informed that we need to go to the front desk to pick up these items ourselves. We checked in with three people and were provided with three card keys so it just makes sense to me that all three of us would not sleep in one bed so why wouldn’t we be offered bedding if it was not automatically provided in the room. Then we ordered room service but received no forks. And the bathtub was not very clean. There was mildew in the tub.
Stayed 2 nights in Oct 2023
Response from Manager on 13 Oct 2023
Hello Mary ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 Excellent

Dyzzy

Travelled with partner
Liked: Amenities
I left some clothes there and returned them to me. Thank you .
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Dyzzy,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

sugi

Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello sugi,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Jay was a delight to work with. He ensured our early check worked out for us. Our stay was quiet, clean, breakfast was well stocked and fresh.
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Carolyn,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Hershell

Stayed 2 nights in Sep 2023
Response from Manager on 17 Oct 2023
Hello Hershell,Thank you for your positive review! We're glad you enjoyed your stay at our hotel. We hope to welcome you back soon!

8/10 Good

Patrick

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 22 Sept 2023
Hello Patrick,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Duane,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went off waking me up snd it aas on way too long. Breakfast hours end too soon on the weekend.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Donna,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Friendly staff. Very nice breakfast. Would stay again.
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Hello Jennifer,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your comments about our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
😁
Stayed 2 nights in Aug 2023
Response from Manager on 1 Sept 2023
Hello Cesar,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to someday have another opportunity to host your stay.

6/10 Okay

Falak

Stayed 1 night in Aug 2023
Response from Manager on 21 Sept 2023
Hello Falak, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt nice, clean and safe. Breakfast was great. Our room was a little dated and had some quirks like a missing doorknob to the adjoining room, which doesn't make or break anything, just felt odd! Overall I would stay here again. Beds had both soft and firm pillow options which were labeled which we thought were cool. Sheets were super soft too!
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Elizabeth,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast and also our pillow. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good except for check out
The room was nice and I enjoyed the atmosphere but the check out was not good. No one was working the front desk so I was not able to check out and get a receipt.
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Lesa,Thank you for sharing your experience with us. We appreciate the input referring to our front desk and also our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Tiana

Stayed 2 nights in Aug 2023
Response from Manager on 17 Sept 2023
Hello Tiana,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a situation a reception where we had to wait awhile to check in after being out all morning but we got upgraded to king suite because of the wait and had an amazing night of sleep
Stayed 1 night in Aug 2023
Response from Manager on 9 Sept 2023
Hello Edward,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.