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Reviews of Comfort Suites Chicago O'Hare Airport

3 out of 5
Comfort Suites Chicago O'Hare Airport
4200 North River Road, Schiller Park, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 946 out of 1857 reviews" "
Rating 8 - Good. 477 out of 1857 reviews" "
Rating 6 - Okay. 219 out of 1857 reviews" "
Rating 4 - Poor. 112 out of 1857 reviews" "
Rating 2 - Terrible. 103 out of 1857 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and room was amazing
Stayed 1 night in Apr 2024

2/10 Terrible

Roberto

Clean
Stayed 1 night in Apr 2024

4/10 Poor

Mara Verboonen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Davita, Evanston

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about the room- Very comfortable bed, very nicely decorated, spacious. My only complaint would be the low quality breakfast with few options. The buffet style egg, sausage and potato squares looked unappetizing. There were bread, bagels, and waffles to put into one shared toaster. There were two types of cereal, and one fruit option -bananas. No yogurt, no pastries. two minute drive to the shopping mall which was wonderful!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're thrilled to have met your high standards with our comfortable and spacious accommodations. Our culinary team appreciates your thoughts on breakfast, and we'll discuss your comments internally. It's terrific that our convenient location worked well for your trip! Should your travels bring you back our way, we hope you'll stay with us again at Comfort Suites Chicago O'Hare. Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Tonnalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

rajmond

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Travelled with family
Ease of parking and check in. Clean room and shuttle to OHare.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted our convenient parking and wonderful shuttle service helped you have such a fantastic stay. Your five-star review is truly appreciated, and we look forward to welcoming you back again soon.Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Mushtaq Ahmed

Worst customer service and charging extra for parking 😒
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback. We are disappointed to hear about the lack of customer service received. We'll be sure to talk to our staff to remind them of the important value of delivering the very best in customer service, and we appreciate you sharing your feedback with us so we may evolve as a destination.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are pleased to hear you enjoyed your stay with us and our comfortable accommodations at Comfort Suites Chicago O'Hare. We look forward to hosting you again in the future!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Raed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and polite staff, good cleanliness, comfortable bed, good heating and cooling system
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Impressing you with our exceptional service is always a top priority, so we're thrilled our friendly team was able to uphold this commitment. It's also great to read our clean, comfortable accommodations were a highlight of your trip. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted you thoroughly enjoyed your recent stay at Comfort Suites Chicago O'Hare, and we appreciate your perfect rating. It was a pleasure having you here, and we hope you return soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lani

Stayed 1 night in Apr 2024

10/10 Excellent

MERAB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted that we exceeded your expectations and look forward to welcoming you back for another fantastic five-star experience.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice receptionist
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled that you had a wonderful interaction with one of our team members. Thank you for choosing Comfort Suites Chicago O'Hare and we hope to welcome you back soon.Comfort Suites Chicago O'Hare

6/10 Okay

MEHMET, AVENTURA

That
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We invite you to reach out to us so we may learn what we can do to make your next visit a five-star visit. Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver was amazing, and the hotel staff were very helpful and friendly.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Nikki,It's wonderful to hear that your experience with the shuttle driver and the hotel staff was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, convenient shuttle to O’Hare
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Impressing you with our exceptional service is always a top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of some of our convenient amenities. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

Lu

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room is large, close to airport. But internet doesn’t work at all, which is a real headache if you want to get connected to Internet for anything.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad you enjoyed our comfortable accommodations and convenient location, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any trouble you had connecting to our internet services and for any inconvenience this may have caused you. Your comments have been duly noted and will be looked into further. We appreciate you choosing to stay with us and wish you safe travels ahead.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are glad our friendly team could provide you with such excellent service during your stay. Thank you for visiting Comfort Suites Chicago O'Hare, and we look forward to seeing you again soon.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Srdjan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, average.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Srdjan,Thank you for your feedback. This helps us ensure every guest experience is a great one! We are glad our accommodations met your needs, and hopefully, your next stay will be even better. Until then, thank you for choosing Comfort Suites Chicago O'Hare, and we wish you well!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Maria Lizeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's rewarding to know our team provided excellent service during your stay. Your kind words will be shared, and we can't wait to welcome you back soon for another positive experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Jennifer

Comfortable stay. Would come back again.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're thrilled to hear that you had a comfortable stay and that you would consider coming back again. Your feedback motivates us at Comfort Suites O'Hare to continue providing the best quality service! We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Cristian

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, restaurant pizza one is very good, the staff very good, I’ll back to comfort suites on my next visit to Chicago
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. We are so happy you enjoyed the delicious pizza, convenient location, and appreciated our professional staff. Returning faces are always what we strive for, so come back to Comfort Suites Chicago O'Hare any time!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

CMBC

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're glad you enjoyed your stay at Comfort Suites Chicago O'Hare, and we look forward to seeing you again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Cristian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good communication and set up for pickup and drop off at the airport. Will be staying with them once more
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was a pleasure to welcome you to Comfort Suites Chicago O'Hare and we are delighted our wonderful staff and convenient shuttle service helped you have such an enjoyable visit. We look forward to welcoming you back again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Sowmya Sivadas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Junhui

Liked: Cleanliness, staff & service, property conditions & facilities
the reception staff is really nice.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We do have one of the best teams in the business at Comfort Suites Chicago O'Hare, and they will be delighted to know you enjoyed their friendly service. It would be an honor to welcome you back for another enjoyable visit.Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Vanesa

Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're delighted you enjoyed your stay with us, including our complimentary shuttle service. It would be our pleasure to welcome you back anytime.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Mohammad Asif

Stayed 2 nights in Mar 2024

10/10 Excellent

Ama

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic people
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you so much for choosing Comfort Suites Chicago O'Hare. We appreciate your feedback as it helps us ensure every guest experience is a great one. It brightens our day to know that we were able to bring you the very best service! Receiving recognition is always appreciated, and we hope you'll choose us again for your next visit! Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Peatrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like it only has one way in one way out.. and worrying if were gonna be able to find a park after coming back from some were after a night out.. over all we really loved are stay there..
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we are glad you enjoyed your stay, we do wish it had been seamless. Your comments will be discussed internally, as we look to improve our guests' experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Mike

Stayed 1 night in Mar 2024

10/10 Excellent

Lloni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Bill

Travelled with family
Liked: Staff & service, property conditions & facilities
Front desk was very welcoming.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Bill,Thank you for your feedback. This helps us ensure every guest experience is a great one! Receiving recognition for our friendly staff is always appreciated. We look forward to your next visit with us.Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Queenie Cae

Disliked: Cleanliness, property conditions & facilities
Paid parking is open parking area. It says park at your own risk but we were asked to pay for it. Bathroom smell like cockroach also
Stayed 1 night in Mar 2024

8/10 Good

Soraida

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have to pay for parking even though you booked a room. Too much going on meaning noisy. Staff friendly and attentive. Clean rooms.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning the high standards of cleanliness we adhere to. Please know that our parking fee is tied to airport policies, though we understand your disappointment. Your feedback about noise is also understood, and we'll be sure to share it with our team to determine ways of improving in this respect. It was a pleasure having you here, and we hope to welcome you back in the future.Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Millie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequate for a one night stay. No frills. Outdated and lots of dings on walls, furniture, etc. Front desk staff was fine-no issues.
Response from General Manager on 21 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!While we're happy to know that our front desk team left a positive impression on you, we're sorry to hear about any issues regarding the upkeep of our accommodations. This matter is incredibly important to us, so we'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider giving us another chance soon.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted to receive your high rating, and we trust you rested well during your stay. The next time you're in the Windy City, please revisit us at Comfort Suites Chicago O'Hare!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Luis f

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorites bc the staff is top notch.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so happy to know that our amazing team members left a positive impression on you and that we are one of your favorite hotels. Please come back and join us again for another amazing stay soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived at Comfort Suites Chicago O’Hare, I knew I was in for a treat. The hotel’s location is incredibly convenient, just a stone’s throw away from the airport, making it an ideal choice for travelers. The complimentary airport shuttle service was prompt and efficient, a much-appreciated touch. The suite I stayed in was a haven of comfort. With a plush bed, a well-equipped kitchenette, and a spacious bathroom, it felt like a home away from home. The flat-screen TV with premium satellite channels kept me entertained during my downtime. Breakfast at the hotel was a delightful experience. The complimentary hot breakfast offered a variety of choices to start the day right. And for those evenings when I craved a taste of Chicago without the travel, the on-site Pizzeria Uno served up some of the most authentic deep-dish pizzas I’ve ever had. The staff at Comfort Suites were the highlight of my stay. Their warm hospitality and attention to detail made me feel welcomed and valued. Whether it was the housekeeping team ensuring my room was spotless or the front desk providing local recommendations, everyone went above and beyond. For anyone looking for a stress-free stay in Chicago with the comforts of home and the luxuries of a hotel, Comfort Suites Chicago O’Hare is the place to be. It’s not just a hotel; it’s an experience worth repeating.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Thank you sincerely for choosing Comfort Suites Chicago O'Hare. We're absolutely delighted to hear that your stay with us was wonderful and that we've earned your glowing five-star review. Your feedback means the world to us, and we truly appreciate you highlighting our comfortable suites, delicious food, and our convenient location. We believe that guest feedback is invaluable in our constant pursuit of excellence, so we're especially grateful for your insights. We hope to welcome you back soon for another fantastic stay. It was truly a pleasure to have you as our guest.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Jania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Eric, des moines

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t use a credit card that isn’t backed by a bank . Pain for some of us PayPal bisa isn’t good enough I guess. Gotta pay for parking. Word since it’s not downtown
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Eric,Thank you for your feedback. We understand your frustration regarding a valid credit card being required to stay with us. This is our standard to allow deposits and charges to be paid and refunded smoothly. We greatly appreciate your honest feedback.Sincerely,The Management Team at Comfort Suites O'Hare