Not impressed at all with the stay. Firstly. When i called to find out the best way to arrive at the hotel and the staff did not even know. We arrived at the hotel to find the room was in a state. Stains on the bathtub, tissues inside the wardrobe and dust under the bed. We were then told after the first night that should we wish to stay late in Florence, there would be a “24-hour” taxi service to bring us back to the hotel. We received the card for the taxi company to find out the last taxi to Reggello was at 9.30pm which had left us stranded and having to make a 2hr30m walk up a hill (with no lighting) at night. After calling the hotel to see if we could arrange a lift back, we were simply told “no”. Very dissappointed with the hotel and would not recommend to anyone and in all honesty, after the state of the room (assuming the others were the same) this place will not be open much longer! So bad we cut our stay short one night and were more than happy to extend our stay in Venice which was our next point of call, even though it cost more than a standard night here!