Outdoor pool, pool umbrellas, pool loungers

Reviews of Khum Phaya Resort & Spa Boutique Collection

4.5 out of 5
Khum Phaya Resort & Spa Boutique Collection
137 Moo 5, Thanon Nong Pa Klang, A. Muang, Chiang Mai, Chiang Mai

Reviews

8.8

Excellent

Rating 10 - Excellent. 256 out of 472 reviews" "
Rating 8 - Good. 153 out of 472 reviews" "
Rating 6 - Okay. 42 out of 472 reviews" "
Rating 4 - Poor. 13 out of 472 reviews" "
Rating 2 - Terrible. 8 out of 472 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The staff is so friendly, attentive, and accommodating. The property is just beautiful. We also were able to walk to a nearby supermarket/ mall area which was excellent. Only about 20 min from the main area in Chiang Mai- easy to get rides from “Grab”. Highly recommended
Stayed 3 nights in Mar 2024
Response from The Management on 28 Mar 2024
We are so happy to hear that you enjoyed your stay with us and that our friendly staff, attentive and accommodating were highlighted and also wonderful to know that you found our resort is beautiful and conveniently located. Your review is welcomed and appreciated. Thank you for staying with us Warmest Regards,The Management

4/10 Poor

Clare

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and tired and looks nothing like the pictures. Mold in the shower. The pool was tiled with green mold on the tiles. We didn’t even swim in it. The staff were not eager to assist. We don’t need to be pampered but they just didn’t seem to live their job. We booked for 5 nights and checked out after 2 nights. They never wven asked us why. I assuming this happens a lot. Not worth staying here.
Stayed 5 nights in Mar 2024
Response from The Management on 12 Mar 2024
We are sorry we did not provide you with the quality of service you deserve. This is not typical of our resort and staff, and we are always looking for ways to improve our guest experience, your satisfaction is very important to us. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Warmest Regards.The Management

10/10 Excellent

Wilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The staff and the pool and everything was great. It was clean and nice and cool and lots to do. Tips get added at check out though we tipped at the spa and pool bar anyway. It was nice to kind of step out of the city but still relatively close. A block away is a local night market. Pad Thai was 45b and the beer was 60b so much less than the big tourist markets. A shopping center is in the same spot which was like a target or Walmart if you need anything that you can’t or don’t get at the markets.
Stayed 4 nights in Feb 2024
Response from The Management on 12 Mar 2024
I'm so glad you enjoyed your stay and wonderful to know that you found our resort conveniently located. Your review is welcomed and appreciated.Thank you for staying with usWarmest Regards,The Management

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was roomy and comfortable. The onsite restaurant was really good and wasn't overly busy. All the staff were gracious, warm and friendly. Loved the Thia Milk Tea. Breakfast was very good as well and I have never seen someone flip eggs the way that she does. The internet would break up moving from spot to spot but was almost always able to connect. The staff was constantly working on the grounds and the pool to maintain it. And, it was the first time I had had a massage and I loved it! I booked my wife for a 3 hour pampering while I had the 1.5 hour Swedish massage. A few days later I was ready for another one. The rooms were clean and comfortable. Be aware, there are mosquitoes everywhere in Thailand. Use Incognito. We never got bit.
Stayed 4 nights in Jan 2024
Response from The Management on 12 Mar 2024
I'm so glad you and your wife enjoyed the stay. Your kind review is appreciated and encouragement to our team here. Thank you for selecting our resort and taking the time to share your experience.Warmest Regards,The Management

8/10 Good

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

William, Janesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Jessica

Travelled with group
Goo place to stay. Needs a bit more update
Stayed 2 nights in Nov 2023

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
The Khum Phaya is a lovely relaxing place . It’s like a tropical paradise with it’s ponds, long wandering tile pool and it’s friendly staff. A place I would go back too !
Stayed 4 nights in Nov 2023

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Chiang Mai is a vibe!!
This hotel is located on a serene property right smack in the city. I love all the foliage and nature that the property provides. Great pool as well as my son played in it constantly
Stayed 3 nights in Sep 2023
Response from Amp on 3 Oct 2023
Thank you very much for taking time to share your feedback on Expedia with a high rating. We are glad to hear that from you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for more delightful experiencesincerely yours,Rattanaporn FaijaiAssistant Front Office Manager.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Amp on 3 Oct 2023
Thank you very much for taking time to share your feedback on Expedia with a high rating. We are glad to hear that from you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for more delightful experiencesincerely yours,Rattanaporn FaijaiAssistant Front Office Manager.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Tropical and the gardena are ao traditional and well kept. A little out of town but worth it.
Stayed 3 nights in Aug 2023
Response from Amp on 7 Aug 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool, good restaurant, excellent room service, amazing garden
Stayed 4 nights in Jul 2023
Response from Amp on 25 Jul 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

8/10 Good

YALILE P GARCES

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Jun 2023
Response from Amp on 4 Jul 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Jazmin

Stayed 4 nights in Jun 2023
Response from Amp on 25 Jul 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Kaichun, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Property got some age, but condition is not bad. room is very clean. shower draining a bit slow.
Stayed 1 night in Jun 2023
Response from Amp on 4 Jul 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

David Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, friendly staff
Stayed 3 nights in Jun 2023
Response from Amp on 19 Jun 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't want to leave
Service was excellent highly recommend Only slight negative the bed was on the hard side
Stayed 2 nights in May 2023
Response from Amp on 6 Jun 2023
Dear value guest, thank you for your comments, wishing to welcome you again for your next visited warm regards

8/10 Good

miss Julia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff here make the hotel
Staff here make this hotel they are so friendly the hotel is tired we had a hole in the floor and the wooden floor was spongy! It is expensive food wise and not the best - bit far out of town but they have a resident taxi driver PJ who is amazing ask for him at the front desk he went way beyond making sure we had a great time and we did - would recommend for the price and staff
Stayed 9 nights in May 2023
Response from Amp on 6 Jun 2023
Dear value guest, thank you for your comments, wishing to welcome you again for your next visited warm regards

4/10 Poor

Sirikwan

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I checked in to the room and found that pillows are dirty. 1 pillow had dried blood stain and another one had dirt stain. They were the 2 front pillows, it was impossible that housekeeper wouldn't see those stains. I told housekeeper to change it as i didn't want to make it a big deal. Then, i found another big stain on the bed sheet. I called her back again to change the sheet but she gave us a dirty attitude on her face. I called the front desk to tell them the issue and wanted to moved room because i felt like the room was not clean properly. They gave us another room in another building. I did not hear any apologized from either housekeeping or front desk. No service recovery. No one contact me for this issue. When i complained at the check out again, they want me to write down on the paper to present it to the management. As I work in hospitality industry too, this hotel offer a very bad service compare to others hotels in thailand. I had high expectations for this hotel when i booked the room, now I will never go back or recommend this hotel.
Stayed 3 nights in May 2023
Response from Amp on 15 May 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, beautiful.
Stayed 3 nights in Apr 2023
Response from Amp on 15 May 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

lisa marie

Stayed 2 nights in May 2023
Response from Amp on 6 Jun 2023
Dear value guest, thank you for your comments, wishing to welcome you again for your next visited warm regards

6/10 Okay

Theeranart

Travelled with family
Breakfast quality is so poor
Stayed 2 nights in Mar 2023
Response from Amp on 3 Apr 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Amp on 3 Apr 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Bharat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The unique ambiance, the lush greenery, the decor, and the style are excellent. The restaurant staff is outstanding. The food is good. Superb pool and Lanna architecture. The gardens are heavenly, However, the room can use some better maintenance. Switches, thermostats, door handles etc need to be replaced. All staff was great, however, The lead lady at the front desk on the day we checked in was more interested in her smartphone than helping us check in.
Stayed 4 nights in Mar 2023
Response from Amp on 14 Mar 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Víctor Rex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay,
Stayed 4 nights in Feb 2023
Response from Amp on 27 Feb 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

8/10 Good

TIMOTHY

Stayed 3 nights in Jan 2023
Response from Amp on 27 Feb 2023
dear value guest, thank you for your comments,, wishing to welcome you again for your next visited warm regards

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Sub-Par Service and Follow-Up
Hotel staff seemed new and very sub-par compared to our hotels in bangkok and Cambodia. They didn’t return our laundry before checkout and never followed up when it was done even though we were still in chiang Mai for another day and could have picked it up. Had to call and track it down ourselves next day to which the response was pick it up in chiang Mai or we can ship it within Thailand within seven days (not feasible as our two week vacation was up).
Stayed 2 nights in Jan 2023
Response from Ammy. on 6 Jan 2023
dear value guest, thank you for your - e-mail May I have you room number and Where are you now?

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a very unique resort in terms of the architect and room layout.
Response from Ammy. on 3 Jan 2023
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel but out of town a bit
A lovely hotel, beautifully landscaped and nice rooms, including a wonderful power shower. The only issue I had was its location. It is a bit out of town and sometimes difficult to get taxis back in the evening. Very nice employees and a nice stay overall.
Stayed 4 nights in Nov 2022
Response from Ammy. on 27 Dec 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ammy. on 27 Dec 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Good place for a weekend
Very nice, albeit rustic resort. The spa was amazing!
Stayed 2 nights in Nov 2022
Response from Ammy. on 27 Dec 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Ammy. on 27 Dec 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Ilayda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i will dream about that pool for the rest of my life. spa was excellent as well. beds were a little uncomfortable though.
Stayed 3 nights in Nov 2022
Response from Ammy. on 27 Dec 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

10/10 Excellent

Sirikan

Stayed 2 nights in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally do not stay at the same property twice because I like to try different hotels. I would definitely stay here again. Nice rooms and great restaurant. Staff is very friendly especially the tour representative
Stayed 2 nights in Oct 2022
Response from Ammy. on 12 Nov 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

8/10 Good

Pedro

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2022
Response from Ammy. on 12 Nov 2022
dear value guest, thank you for your great comments, we are really appreciated about that, wishing to welcome you again for your next visited warm regards

8/10 Good

Dominic

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place , strange location / cold pool & bar shuts at 8pm ?
Stayed 3 nights in Jul 2022
Response from Amp on 17 Aug 2022
Thank you very much for our stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place clam and relaxing all good during the stay recommend,Thanks
Stayed 6 nights in Jul 2022
Response from Amp on 17 Aug 2022
Thank you very much for stay with us

8/10 Good

marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful reflecting the excellent Thai hospitality. The room was spacious and the pool access was wonderful.
Stayed 5 nights in Jul 2022
Response from Amp on 17 Aug 2022
Thank you very much for stay with us

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty of the architecture and the gardens of this resort is just breath taken. Make sure to book a room with direct access to the pool.
Stayed 2 nights in Mar 2022
Response from Amp. on 15 Mar 2022
Thank you very much.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from SW on 15 Jul 2020
Dear our value guest, Thank you for stay w. us and give us the wonderful rating. we are really appreciated about that.wishing to service you again for your next visited. Warm regards, SW

10/10 Excellent

Deepmala

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing resort! Just splendid! The landscaping, trees, music, lighting, rooms, everything is great. The swimming pool is so unique, and it's sounded by trees so looks very beautiful. Staff are very helpful.
Stayed 4 nights in Jul 2020
Response from SW on 15 Jul 2020
Dear our value guest, Thank you for stay w. us and give us the wonderful review. we are really appreciated about that.wishing to service you again for your next visited. Warm regards, SW

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here at Khum Phaya Resort and Spa. The staff were incredibly helpful and were very nice. They recommended activities and places for us to visit. Staying here was like a retreat into a different world, it was like we were in a forest with lots of local flora and fauna. Lots of birds. The mosquito were thick in the area (this was known and expected). They provided a mosquito system and mosquito net help with it. The spa was great! Breakfast was great! The only few critiques that we had were: 1) The pool was very chilly. Nice on a hot day, but still chilly. 2) The food was overall fair, but not spectacular. It seemed like they were trying to accommodate too many tastes but not succeeding at any one. They had pizza, pasta, Thai, etc. I feel they should do a more limited menu and that would give the kitchen a chance to do a few foods very well. Overall I still highly recommend this place, just consider eating out at more places.
Stayed 3 nights in Feb 2020

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil spa-like resort
We loved this place! So beautiful and tranquil. It has so much character! We had the pool access room. Our only critique was that the pool was cold for February and we wish it was heated. Otherwise the breakfast was great (big selection), the beds were comfy, the staff is very accommodating/friendly, and you just feel very relaxed the entire time. Also we LOVED the shower!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and natural feel. Very nice staff.
Stayed 4 nights in Feb 2020

10/10 Excellent

Raweewan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good stay. Staff was extremely friendly helpful and accommodating. They worked very hard to answer questions and satisfy my needs. The one thing that needs improvement is the need to improve hot water. During the early evening it was just warm enough but into the night the water became cool. Hopefully, this can be resolved in the future.
Stayed 4 nights in Dec 2019
Response from SW on 10 Jan 2020
Dear Our Valued Guest, Warmest Greeting from Chiang Mai, Thank you for your review, we value both your kind comments and feedback. I was extremely disappointed to see that we did not fully meet your expectation on this occasion, please accept our sincerest apologies for the inconvenience occurred .This is certainly not the high standard of service. I have shared and highlighted this issue with my team to review and further look into improvement opportunity in order to avoid any further guest disappointment we are really appreciated about that. Wishing to have another opportunity to serve you better in the near future. We look forward for a pleasure of welcoming you back at Khum Phaya Resort and Spa by Centara- Chiang Mai in the not too distant future. Best regards,