Holiday Homes in Chester

"When I arrived to check-in, there was no staff at reception. The police was there to get reports from other people that wanted to check-in. The police said the person working at the desk quit her job that night, and nobody else was working. Now i’m trying to get my money back from Expedia. I had to find another hotel for the night."

"It smells in the room like dog"

"Horrible from beginning to end. No towels to shower and took over 5 hour from front desk to get some, dirty cups/utensils in room kitchen, told to get ice from bar but nobody was ever there. Phone didn’t even work properly and calling front desk option inactive. Ruined our Romaric getaway."

"Beautiful room spacious & exactly what i needed a night getaway. Staff very knowledgeable & very friendly. Parking is ery convenient. Breakfast is available i didnt get there but looked delicious "

"Lovely breakfast was included. The parking was plentiful & safe"

"All was good "

"I booked a 2 queen size bed room. The room was clean and spacious. My biggest issue was the shower. The faucet was broken and caused shower to have lower pressure. I was still able to shower, but it was inconvenient. The shower needs a repair. The staff were nice and made checking in quick and easy."

"I am writing to formally complain about our recent stay at this property. Upon checking in, we discovered that our floor was undergoing active painting and construction. The smell was extremely strong and toxic, making it unsafe—especially as we were traveling with three young children. This situation was not disclosed to us at the time of booking or prior to arrival. We immediately asked the front desk if we could be moved to another room, but were told that no alternative rooms were available. Given the unsafe conditions and strong fumes, we had no choice but to leave the hotel on the very first night and find accommodations elsewhere. This experience was highly distressing and unacceptable. A hotel should not be operating or placing guests in areas with ongoing painting and hazardous odors, particularly without prior notice. I am requesting a full refund for our stay, as well as reimbursement for any additional costs incurred due to having to relocate on such short notice."

"Clean room, the staff was nice and the breakfast was surprisingly good. The kids loved the waffle maker. Good place to crash for a night."