Indoor pool, pool loungers

Reviews of Cottons Hotel & Spa

4 out of 5
Cottons Hotel & Spa
Manchester Road, Knutsford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 249 out of 606 reviews" "
Rating 8 - Good. 224 out of 606 reviews" "
Rating 6 - Okay. 89 out of 606 reviews" "
Rating 4 - Poor. 29 out of 606 reviews" "
Rating 2 - Terrible. 15 out of 606 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mrs Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and pillows
Stayed 1 night in Mar 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and great team
Stayed 1 night in Mar 2024

10/10 Excellent

Aileen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel. Good service.
Stayed 2 nights in Feb 2024
Response from Cheryl Clough on 28 Feb 2024
Dear Aileen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 Good

Audrey

Liked: Staff & service, property conditions & facilities
Friendly staff, Comfortable Some aspects of room servicing not optimal
Stayed 1 night in Jan 2024
Response from Cheryl Clough on 1 Feb 2024
Dear Guest,I am pleased to see that overall you have had a positive experience with us. Your comments regarding room servicing will be discussed with our housekeeping team to see what improvements could be made.I hope to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and tidy rooms, staff was very friendly and the area is lovely
Stayed 1 night in Dec 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Tyler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the Cottons. The staff treats you like family. Everyone aims to please. I will continue to stay each Time Im in Knutsford and highly recommend this warm and friendly, caring staff.. Maid service is very nice.. with a special touch.. thank you, Cottons!! Front desk always on the spot helpful .> The Bar staff and Wait staff are friendly and up beat!!
Stayed 8 nights in Nov 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Elizabeth,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

Calum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnight Business Trip
Great staff, welcoming, bar staff professional, late bar for residents, didnt go to spa but believe its 1st class as well.
Stayed 1 night in Nov 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Calum,Thank you for your excellent review and feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Tim,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Guest,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need upgraded. I paid extra for a Jnr Suite and I have stayed in bigger hotel rooms! It was basically just a slightly larger version of the normal room with an extra sofa at the foot of the bed, and a TV in the bathroom! Food was nice, service was good but disappointing overall. Worst pillows ever
Stayed 1 night in Nov 2023
Response from Cheryl Clough on 1 Feb 2024
Dear James,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although there are areas that require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

8/10 Good

Laura H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room very clan and comfortable. liked the fresh milk and filtered water available for your room. thought the restaurant was a bit pricey for the quality of food
Stayed 1 night in Oct 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Laura,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although there are areas that you felt require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Cheryl Clough on 1 Feb 2024
Dear David,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta hotel and facilities, close to key locations and easy to find
Stayed 3 nights in Oct 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Aaron,Thank you for your excellent review. I hope that we will have the opportunity to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Sarah,Thank you for your feedback. Your ratings allow us the opportunity to look at where improvements are required. I hope that we will have the chance to welcome you in the future, so that you can see how your feedback has helped us drive our standards,Kind regards,Cheryl CloughHead of guest experience

6/10 Okay

Caroline

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Mediocre
When I arrived at 6.30pm on a Wednesday I discovered I was 13th in the queue to check in, this took 35mins. The poor receptionist was on her own and doing her very best but clearly they need more staff. We were offered a free drink while we queued. My room was ok, I think I was in the dated part of the hotel, my bathroom was definitely ready for a refurb. Bed was comfortable and the shower warm. I wanted to use the gym and was told it was a £10 charge to use the spa facilities and pool, I explained I only wanted to use the gym but unfortunately it’s still a £10 charge. I travel a lot with work and have never been charged to use a gym. Won’t be returning.
Stayed 1 night in Oct 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Caroline,Thank you for taking the time to provide feedback on your recent stay. I am sorry to read that you were not informed clearly on booking that not all hotel facilities were included in the rate. Your comments will be discussed with out teams with a view to drive the required improvements.I do hope that we would have the opportunity to welcome you again in the future and would always recommend booking direct to ensure all facilities are included.Kind regards,Cheryl CloughHead of guest experience.

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Closed bar!
Lovely hotel, excellent staff, nice breakfast. Only downside Hotel bar was closed before 11pm so my wife and I were unable to get a nightcap drink when we returned from a meal in nearby Knutsford.
Stayed 1 night in Oct 2023
Response from Cheryl Clough on 1 Feb 2024
Dear Tim,Thank you for your feedback. I am very sorry to read that you were unable to get a nightcap upon your return to the hotel. Your comments will be discussed with our nights team as although the bar does close they still provide service to our residents. I am sorry if this was not made clear to you. I hope that we will have the opportunity to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back
Clean, well appointed room with extremely comfortable bed and very strong shower which I loved. Parking was plentiful although it was very busy with a number of functions on at the hotel in the evening. Staff were very friendly and helpful. Breakfast was great. Good choice, table service, freshly cooked and delicious. Really enjoyed our stay and would definitely go back.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

David

Disliked: Staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the free milk and free water dispensers. We liked the comfortable beds. We hated the fact that we had to pay £10 each to use the swimming pool. We didn't like the prices or quality of the food.
Stayed 2 nights in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good relaxed atmosphere. Service was friendly and efficient.
Stayed 2 nights in Aug 2023

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spa getaway
Staff were very helpful, loved the free cold water and milk machines in the corridors and the spa was lovely to go in for £10 on top of the stay. We are in the bar where the food was lovely and had a very comfortable stay.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Disappointed - wouldn’t stay again
There was an alarm going off all night in the hallway on the third floor which stopped us from sleeping. We went to have a coffee in the morning but the plastic water dispenser for the coffee machine had black mould in the base and also on the lid. Other than that it was pretty clean and tidy but really disappointed with the noise as it sounded like another guest was also trying to reach someone about the beeping but no one resolved this until the very early hours. Some of the staff seemed overworked and therefore seemed annoyed for guest presence. Manager refusing to serve guests whilst another member was running around getting other orders sorted. She instead went looking for the server instead of just serving the people that had been left waiting
Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Bev

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Expensive breakfast
Overall Hotel was nice, little confusing with the layout and the breakfast was expensive for what it was.
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Stayed 2 nights in Aug 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay, a few hitches but dealt with very swiftly and professionally. Lovely food in the restaurant. Staff lovely and very friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Signature room was spacious with a lovely sitting area. There were recycling options. Milk and water were provided from a central location into glass containers to reduce single use of plastics. There was a Lavazza pod coffee maker. Comfortable and clean space with great proximity to Manchester Airport. Will definitely stay here again.
Stayed 1 night in Jun 2023
Response from Cheryl Clough on 2 Jul 2023
Dear Judith,Thank you for sharing your great review. I am thrilled to read that you have had an enjoyable stay and we hope that we will have the chance to welcome you back again very soon.Kind regards,Cheryl CloughHead of guest experience

8/10 Good

Sharon

Stayed 1 night in Jun 2023
Response from Cheryl Clough on 2 Jul 2023
Dear Sharon,Thank you for your review. I am pleased to see that you have had a pleasant stay and i hope to welcome you back again soon.Kind regards,Cheryl Cloughhead of guest experience

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cheryl Clough on 2 Jul 2023
Dear Bryan,Thank you for your great review. I am pleased to see that you had an enjoyable stay and i hope to welcome you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Accommodation is good, although the wait of over an hour for breakfast is excessive especially for the venue. Trying to be constructive and not criticise: The staff try their hardest and spear tired. I feel this place like other businesses is suffering from a lack of staff resource.
Stayed 1 night in Jun 2023
Response from Cheryl Clough on 2 Jul 2023
Dear Simon,Thank you for your balanced feedback. Your comments will be discussed with our team so that we identify where further training and improvements are required.Your feedback will be used constructively to help us improve our standard of service to benefit all of our guests.I hope that we have the opportunity to welcome you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

P

Stayed 2 nights in Jun 2023
Response from Cheryl Clough on 2 Jul 2023
Dear Valued guest,Thank you so much for your 10/10 review. Myself and the team really appreciate you letting us know that you have had such an enjoyable stay. I hope to see you again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 Excellent

elizabeth

Stayed 1 night in May 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Elizabeth,Thank you for the 10/10 rating of your recent stay. We hope you come back and visit soon.Cheryl CloughHead Of Guest Experience

10/10 Excellent

Paul, Batley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Another great business stay at the cottons.
Stayed 2 nights in May 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Paul,I am so pleased to read that you have had another enjoyable stay. We look forward to welcoming you back again soon.Kind Regards,Cheryl CloughHead Of Guest Experience

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel - poor nights sleep.
Pros - nice room, comfy bed. Ate in the retaurant which was quite pricey but good food and service. Cons - we were put in an ajoining room meaning we could hear every word being said by our neighbours through the door. On one night they returned at 1:30am and were chatting and playing videos on their phone until gone 3am, meaning i got a very bad nights sleep. When I raised this with reception I was only offered a verbal apology. I'm not one to complain, and perhaps if I'd been more forceful we might have received some compensation. I felt this was quite poorly dealt with. Also felt a bit conned that the pool is an extra £10pp per day to use. I've never stayed in a hotel that charged so much extra for this.
Stayed 3 nights in May 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Rebecca,Thank you for taking the time to let us know about your recent stay. I am sorry to read that it wasn’t the most positive one.Whilst I wish you had a better experience, we will use your comments to improve and ensure we deliver a better standard in the future.All feedback is actively used to ensure improvements are made. I hope that we have the opportunity to welcome you back so that you can see how your comments have helped us in making those improvements.Kind regardsCheryl CloughHead Of Guest Experience

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Guest,Thank you for leaving a rating based on your recent stay and i hope we have the opportunity to welcome you back again soon.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 Excellent

kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Kristian,Thank you for your great rating based on your recent stay. I hope that we see you again soon.Kind Regards,Cheryl CloughHead Of Guest Experience

8/10 Good

Paul

Stayed 1 night in Apr 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Paul,Thank you for rating us based on your recent experience. I hope that we can welcome you back to Cottons very soon.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth going back to
Staff were great, food's pretty good and swiftly delivered. Taking the bins out at 0530hrs less great.
Stayed 2 nights in Apr 2023

2/10 Terrible

dana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
The dry sauna not working The jacuzzi not working . They can’t make a salad . I was charged £20 for lettuce and a piece of chicken . I don’t like breakfast table service And screaming kids in the pool . Not a spa experience I want to repeat
Stayed 1 night in Apr 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Dana,Thank you for your valued feedback. I am very sorry to read that not everything was as it should have been for you. We always try to resolve any issues ahead of our guests checking out so i am very disheartened to read that we were unable to resolve your concerns.All feedback is discussed with our teams and helps us to identify areas that require improvements to ensure that we provide better standards when they have fallen short.Therefore i hope that we will have the opportunity to welcome you back in the future so that you may see how your feedback has helped us improve for all of our guests.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Cheryl Clough on 2 Jun 2023
Dear David,Thank you so much for rating us 10/10. We hope that we have the opportunity to welcome you back again very soon.Kind regards,Cheryl CloughHead of Guest Experience

10/10 Excellent

Michelle

Stayed 1 night in Apr 2023
Response from Cheryl Clough on 2 Jun 2023
Dear Michelle,Thank you for your excellent rating. We are glad that you have had an enjoyable stay and hope to welcome you back soon.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 Excellent

robert

Stayed 2 nights in Nov 2022
Response from Cheryl Clough on 2 Jun 2023
Dear Robert,Thank you for the 10/10 rating. I hope that we can welcome you back to Cottons very soon.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 Excellent

YINUSA, Brandenburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cleaned and staff are very customer friendly
Stayed 3 nights in Mar 2023
Response from Cottons Hotel & Spa on 30 Mar 2023
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our whole experience from the moment we checked in to the time we checked out was first class; service, facilities, comfort, surroundings and dining - thank you.
Stayed 1 night in Mar 2023
Response from Debbie on 23 Mar 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Paul, Batley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room renovations are excellent with modern airconditioning, plenty of space and a nice modern walk in shower. Ordered room service which was delivered promptly and was delicious. I'll be back next week.
Stayed 2 nights in Mar 2023
Response from Cottons Hotel & Spa on 16 Mar 2023
Dear Paul,Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. We look forward to seeing you next week.Kind regards,

10/10 Excellent

paul

Stayed 1 night in Mar 2023
Response from Cottons Hotel & Spa on 14 Mar 2023
Thank you for you 10 /10 review. We hope to see you again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Cottons Hotel & Spa on 9 Mar 2023
Thank you for your review.

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic choice of hotel
Excellent hotel, was there for a wedding which was fantastic. Only comment was the bar at the wedding had limited stock and therefore had to go down stairs to the other bar for drinks
Stayed 2 nights in Mar 2023
Response from Cottons Hotel & Spa on 9 Mar 2023
It was lovely to read your comments about your visit. Thank you so much for letting us know about your stay. All guest feedback is important to us, and we do share it with all the team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again.

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good layout of the ground floor. Large breakfast area.
Stayed 1 night in Mar 2023
Response from Cottons Hotel & Spa on 9 Mar 2023
Thank you for your review.