Front of property - evening/night

Reviews of Brookside

3 out of 5
Brookside
Brook Lane, Cheshire, Chester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 145 out of 349 reviews" "
Rating 8 - Good. 141 out of 349 reviews" "
Rating 6 - Okay. 47 out of 349 reviews" "
Rating 4 - Poor. 15 out of 349 reviews" "
Rating 2 - Terrible. 1 out of 349 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, room clean but small. Comfortable lounge area
Stayed 1 night in Mar 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Reception, Housekeeping and Restaurant team. Comfortable unpretentious hotel without that corporate blandness. Great breakfast and WIFI.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff. Clean and well equipped.
Stayed 1 night in Mar 2024

10/10 Excellent

Nikolaos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice stay for 1 evening. Had evening meal which was delicious
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

mark

Stayed 1 night in Jan 2024

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo room
Had the solo traveller room although it was a small room it had everything you needed. Ensuit bathroom was good size. Bed was a queen size which was big enough for one.
Stayed 1 night in Dec 2023

6/10 Okay

Samantha

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mixed review
I received a really warm welcome on arrival and was directed to my room. The building has a lot of character, however, this does mean a lot of creaky floorboards. I stayed in an economy room. As such, it was tiny, but ample for one night. The bathroom was clean, the shower was hot with sufficient water from the shower head. Fabulous cooked breakfast, catered for my gluten and dairy allergy without prior notice. Negatives - Bald patches in the carpet. The bed was hard and very uncomfortable. The room was hot (it's December, so this shouldn't have been an issue!). I had to open the window overnight which exacerbated the noise from the traffic outside. On top of that, the duvet was thick, hot and heavy. I think I spent most of the night awake! The floorboards creaked from the room above. Walls are thin, so when the person next door comes in or goes out, it sounds like they are in the room with you! The beeper on the door is loud, so when your neighbour doesn't shut the door properly, it can go on for ages. All in all, the staff are great and the breakfast was lovely, but it's not enough to make me want to stay again.
Stayed 1 night in Dec 2023

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service
Lovely Hotel, cosy, friendly and helpful staff. Convenient ten minute walk into the town centre. Breakfast was ok. Evening meal was ok, far too salty. Rooms need updating, decor a bit tired and dated. Parking very tight but thankful there was parking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 15 minutes walk into Chester. Staff very freindly and helpful. Lovely breakfast. Free parking on site.
Stayed 1 night in Dec 2023

10/10 Excellent

lesley

Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will be returning next year for our annual Xmas shopping trip to Chester
Stayed 2 nights in Dec 2023

10/10 Excellent

BENJAMIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and it was lovely and quiet had an ideal stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly welcome and clean, comfortable room.
Stayed 1 night in Oct 2023

4/10 Poor

Simon

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff but dont eat there!
Parking is limited in the small car park but I found a space. The hotel is nice and the staff are very friendly and attentive. The hotel and rooms are dated so if you like that you will like it here. The bed for me was small and a bit lumpy but otherwise, I had a good sleep. Expensive small bottled beers and no draught beer. The menu is limited, I didn't eat in as the town is a 15-minute walk away with better restaurants. Lots of lounge areas to relax in and meet people. Full English Breakfast was cooked to order however the food quality was not that great. The sausage was cheap tasting and overcooked, mushrooms had I think paprika over them which made them taste funny, otherwise the rest is ok.
Stayed 1 night in Sep 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff.Good dining, well cooked.
Stayed 4 nights in Sep 2023

10/10 Excellent

P

Stayed 2 nights in Sep 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
The first impression of the Brookside Hotel was how nice it looks from outside. It appears quite large but only has a small carpark, and as I checked in quite late on a busy weekend, it meant that I had to park down the adjacent road. Inside, the decor to me was reminiscent of the 1970s/80s, and finding my room was the "attic" room. I didn't know what to expect. However, I was pleasantly surprised to find the room was very, very clean and cosy and was very comfortable for my 2 night stay. The dining room is light and airy and there are various breakfast options from fruit and cereal to toast and full English. The hotel is in a great location to explore Chester city. I would happily stay in the Brookside hotel again and would absolutely recommend it to other travellers.
Stayed 2 nights in Sep 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly establishment good food cold drinks in nice outdoor courtyard wonderfull indoor reading area.
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and staff are very friendly but our room was economy and we did not sleep at all for the 2 nights,mattress very cheap and thin and pillows very uncomfortable. Breakfast was nice apart from my poached egg was under cooked
Stayed 2 nights in Aug 2023

8/10 Good

R

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPV
Breakfast presented well and excellent services, had a lovely chilled evening, the dinner was nice just the chicken over-cooked a little, bedding quality to be improve, overall cleanliness is fine and cozy to stay for, location is excellent, accessible and convenient.
Stayed 2 nights in Aug 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and friendly, traditional small family run hotel in pleasant suburb of Chester, walkable from station. Recommend.
Stayed 1 night in Jun 2023
Response from Jack on 21 Aug 2023
Many thanks for your lovely review! we are glad you enjoyed your stay

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Carolyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small family owned hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and polite staff, nothing too much trouble.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Eric J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Mrs E, Epsom

Travelled with partner
Liked: Cleanliness, staff & service
Clean room, comfy but low bed. Naff shower. Good food but disappointing dinner service. Ok breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and comfortable room and dining room, quick service, good value, easy access to town centre. Dinner not gourmet but satisfying.
Stayed 2 nights in Apr 2023

8/10 Good

Karen

Stayed 2 nights in Apr 2023

10/10 Excellent

Colin

Stayed 3 nights in Apr 2023

6/10 Okay

Dean

Liked: Room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

June

Stayed 1 night in Feb 2023

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Booked a small standard double so was to be expected not a lot of space in the room. Mostly clean, little quibble only because highly noticeable that bathroom towel very dusty and rusty. Welcoming friendly staff.
Stayed 1 night in Jan 2023

10/10 Excellent

Kyra

Stayed 1 night in Dec 2022

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break
Always a lovely stay at The Brookside. Staff so friendly & welcoming hence why we keep on returning. Nothing too much trouble & always go the extra mile . Breakfast is great & location is about 10 min walk into Chester town centre. Would highly recommend to family & friends .
Stayed 3 nights in Dec 2022

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

BRONWYN S A

Disliked: Property conditions & facilities, room comfort
Disappointing
Hotel was very dated room was very dark. Complained about the shower twice as it was just a trickle impossible to wash your hair. Was told somebody would look at it but nobody did. Very disappointing
Stayed 2 nights in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and friendly.
Nice hotel, easy to find and just short walk to city centre. Check in was easy and staff were friendly and helpful. The room was big and the bed was comfortable. Breakfast was excellent with a good choice of cereals and fruit, and a good English breakfast with a gluten free option available. The one downside was the shower which was very poor, pressure was almost non existent which resulted just better than a dribble from the shower head, I tried this at various times of the day with the same result at each attempt. Despite this inconvenience we enjoyed our two nights at the Brookside. Whether we would return, I don’t really know, possibly.
Stayed 2 nights in Nov 2022