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Reviews of Club Wyndham Old Town Alexandria

2.5 out of 5
Club Wyndham Old Town Alexandria
1757 King St, Alexandria, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 38 reviews" "
Rating 8 - Good. 4 out of 38 reviews" "
Rating 6 - Okay. 4 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Llamat at front desk was courteous and gave me great advice on where to eat and directions to the conference I was attending in town.
Stayed 4 nights in Feb 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was brilliant. The room had a separate dining and living area so you could even eat in if you wanted. It was brilliantly located for everything Alexandria had to offer, and near a metro station if you wanted to go to Washington. Parking was simple.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, very well maintained, very well located and the attention is very good.
Stayed 2 nights in May 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear people in rooms on both sides, their TV and if they were talking loud or children yelling/crying.
Stayed 4 nights in Feb 2023

10/10 Excellent

Andrea Levine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic for exploring DC and old town. The room was comfortable and clean but could use a little updating. It had everything we needed and the bed was comfortable. The common areas were gorgeous and Honestly the staff were amazingly kind and courteous. They really made it a wonderful stay. I felt it was a good value and free parting with in and out privileges was a big plus too. We would stay again in a heartbeat.
Stayed 2 nights in Jun 2022

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Oldtown Alexandria. Roomy and comfortable. It is right next to the Metro Station and there is a Trolley that runs up and down the main street (King St). Free parking if you have a car.
Stayed 3 nights in Mar 2022

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much pressure to “buy into” your concept! We listened but aren’t candidates for what you offer, your plan does not fit into our lifestyle!! Did not think the sales rep was able to understand us at all. However, Tonya at the front desk was excellent, thoughtful & most helpful.
Stayed 2 nights in Jan 2022

2/10 Terrible

Zimri, Jacksonville

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I arrived Friday afternoon around 6pm. I planned a surprise birthday dinner for my husband and as we were getting ready, realized the iron did not work. I called the front desk at 6:45 pm to ask for a new iron and was told “I’ll see if the porter is still here, if not you’ll just have to wait to tomorrow and deal with it”. We had no choice but to arrive to an upscale restaurant wrinkled because no one was courteous enough to grab an iron from an empty room. The next morning the shower handle fell off and we had to screw it back in. Then as we were getting dressed noticed the pillow cases were dirty/moldy but the bed had been made with the dirty side down so it was not immediately noticeable. Absolutely disgusting to think we laid our heads and face on these pillows for two nights. Absolutely unacceptable!!
Stayed 2 nights in Dec 2021

10/10 Excellent

Melanie

Stayed 3 nights in Sep 2021

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing stay with Club Wyndham. The staff was super personable and friendly. Stephen and Monica were great! The parking garage was a nightmare to get out of. Overall, I would highly recommend the hotel to folks and I will certainly be returning for my next staycation!
Stayed 2 nights in Sep 2021

10/10 Excellent

Aungkana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and attentive. We really enjoyed our stay.
Stayed 2 nights in Apr 2021

10/10 Excellent

Diamond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice i enjoyed my stay ❤️
Stayed 2 nights in Feb 2021

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, quiet and clean. This is definitely going to be our hotel that we stay at every time we come to visit DC.
Stayed 3 nights in Feb 2021

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Great place to stay.
Stayed 2 nights in Jan 2021

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at such a wonderful place.
Amazing stay! Beautiful rooms . Wonderful staff. Will definitely stay again.
Stayed 2 nights in Sep 2020

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and in a great location.
Stayed 2 nights in Jul 2020

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got to stay here
Was just all out amazing
Stayed 2 nights in Jul 2020

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sound from other rooms was disturbing. this property was a time share which expedia did not reveal
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Hotel was clean and well kept. Room was nice. Hotel staff were extremely friendly and helpful
Stayed 2 nights in Dec 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing just wish check out was later.
Stayed 2 nights in Dec 2019

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Location great...Staff not so much
Rooms do not match pictures advertised. They do a welcome pre checkin call and ask you if an “ADA” room would negatively affect your stay and they place you in one anyway. When you are upset they say they are full and it’s just a suggestion PLUS they get defensive and say no guarantees ALL rooms are the same. Reservations held off site and they have NO Control! This comes from what I was told is the manager. I don’t think she is. She would not change me and seemed to not care until I got hotel.com to call on my behalf because we were changing rooms or leaving. Not only was it just handicap but the “whole bathroom” goes under water because the drain is not set right. You are standing in water at the toilet after the shower runs. They know this by the way and say it’s normal for a handicap room. It was clean in the new room, great location to city and metro but staff seems defensive when anything goes wrong. They immediately say it’s not “their fault”...I had to call front desk about our toilet and no one answered so I went down and waited another 10min with line forming and phone ringing. Short staffed as well because maintenance checked me in on a Sat evening. Which I noticed was short and sweet with info. I expected so much more from a Wyndham Property!!
Stayed 4 nights in Mar 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Peter W on 19 Apr 2018
Dear Emily, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter W General Manager - Resort Operations

10/10 Excellent

Ursa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Peter W on 19 Apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter W General Manager - Resort Operations

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place, be aware it is a timeshare
The hotel itself was very nice. It was clean, the suite was well equipped and it was in a good location. Unfortunately we did not know that it is also affiliated with a time share company. We did not show up for their free breakfast and time share presentation, which we thought was optional and preferred to sleep in after our long drive the night before, and were harassed with multiple phone calls(I think it was 7) and knocking on our door even though the do not disturb sign was up (at 9:30 am). After speaking with a manager, who apologized and told us we were under no obligation to go to their presentation, we stopped getting calls. We also paid in full before our stay through hotels.com but we're still charged a few extra dollars for a rate adjustment. I haven't yet reached a manager to discuss this. Nice place but it wasn't worth the hassle for us.
Stayed 2 nights in May 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

George, Burnaby. BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
If you plan travel to Washington DC, this resort is a perfect choice to stay. It is only about 15 mins drive from resor to center of Washington DC and resort have nice and quality facilities and very good service.

6/10 Okay

Sharon, Frederick, MD

Disliked: Staff & service, room comfort
Surprise! It's a timeshare
When I made my reservation, this property was included among the hotels in Old Town Alexandria. When I arrived, it was a timeshare. I tried to check in an hour early, but my unit wasn’t available. Staff provided a temporary garage pass. For that, I had to endure a little pressure from a second staff person, who wanted to schedule me for an hour-long sales pitch. Pluses: location (near restaurants, shops, Metro, and the more expensive hotel hosting the conference I was attending); spacious; recently redecorated living area and bedroom; kitchen; garage. Downsides: a very hard mattress; outdated bathroom; broken iron; overwhelming smell of popcorn for the first day; no daily housekeeping (it’s a timeshare.) Price depending, I’d stay here again, especially if my family were with me. The unit was larger than many one-bedroom condos in the area. But, if you’re expecting a hotel, you’ll be disappointed in the level and professionalism of the staff.

6/10 Okay

Stephen, New Jersey NJ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a hotel
Surprised that it wasn't a hotel. In fact, it was a timeshare and we received calls bothering us to buy within their chain. Maid service was non-existent, we even had to dump our own garbage.

10/10 Excellent

Sue, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Would definitely stay there again
I was looking for a hotel that was at least a 2 room suite so we could have a seperate bedroom then our kids. After much serching in the Alexandria/Washington DC area, I came across the Wyndham. We had stayed in Old Town Alexandria many years ago and really liked it. It was also a little more reasonable then the hotels in DC. Everything about the hotel sounded great and we were across the street from the Metro, which we used to get back and forth to DC. Check in was a breeze, and there is underground parking. The room was very nice with a fully stocked kitchen (frig, regular size stove/over, microwave and a full size dishwasher. The bathroom was very nice with a full jacuzzu in the adjoining room/bedroom. The living area had a dining table that seated 6-8, a sleeper couch and 2 chairs. There were 2 flat screen TV's (2nd one in the bedroom) and plenty of window light. The only thing I didn't like is that we were really far from the restaurants and shops to just walk outside and check out the area. They do have a free trolly to take you down there, but during dinner hours you have to wait, and wait for it to show up (there is no schedule) and sometimes, and when it does, it might just passes you by because it's too full so either you have to walk (after you've spend 8 hours walking around DC or you can drive and try to find parking). We did both. There are some really good restaurants in Old Town and the warf is a nice place to just sit. All in all, we had a great time.

10/10 Excellent

Regan, Baltimore, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Weekend Getaway Spot
staff very nice and friendly. the condo made you feel like you were in the comfort of your own home