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"I felt safe in the hotel, but the neighborhood is sketchy. Mildy entertaining watching all the crackheads at 7-11. They hang out there all day and night."

"Couldn't clean rooms fast enough for incoming clients who had hour waits"

"The pool was amazing, view was amazing aswell, very comfy bed. Only downside was the bathroom door, other then that everything was excellent, will recommend and would definitely comeback!"

"Staff was very friendly until we had to request them to reset our room keys multiple times throughout our stay. She showed frustration and even rudeness on two occasions. And then she finally turned to blaming an issue with the door without offering an apology at her misplaced frustration towards us. Additionally, we were excitedly assured that the slide would be open one month before we booked and two days before we stayed there. Then upon arrival we were informed that it had specific hours of operation — only 5-9 pm during the week and an additional morning session on the weekends. This was not disclosed in the previous conversations. During our 5 days at the hotel, the slide was only open on the last evening. Excuses included uncertainty and lifeguard being sick and working on getting a backup. Front desk staff seemed uninformed about simple questions we asked and didn’t make an effort to find out. Breakfast was pretty good. Having the kiddie pool, hot tub, and deeper pool close by was nice. Plenty of pool towels."

"Spa services were great! Hotel is gorgeous. Restaurant food was pretty good in an amazing atmosphere."

"At 2am our toilet overflow, we had to pack up and move to another room in the middle of the night. Had a dog and child to transfer to the new room. In the new room the water temperature in the shower was backwards so cold was hot, hot was cold. Called General Manager Valencia to share my concerns. Never heard from her. I will be calling the head office about my stay and compensation for this trip. By the way breakfast was the same for the 3 days we stayed."

"Staff wonderful, clean, spacious "

"I got charged a $10 entertainment fee for what I do not know. I got the room through Expedia and on the bill from Expedia it says this is the total price I will pay? Without this $10 fee? The fan in the bathroom didn't work either"

"Cute clean hotel in a super cool historic building. A little noisy as the walls are thin, but worth a stay if you’re in downtown Spokane. "