Top Hotels Near Châteauneuf-sur-Charente Tourism Office in Chateauneuf-sur-Charente from NZ$97

"Excellent dans l'ensemble Je recommande "

"Would NOT rec - hidden charges; aggression from host; uncomfortable We’re guests at a wedding nearby. We didn’t enjoy our stay and even left early. Nice room, but after a price dispute on day 2, our rooms weren’t cleaned at all & towels/mats/bins weren’t changed for 4d, when we had to check out early due to poor treatment. Breakfast was €13pp everyday - well priced for a good breakfast, but we were given bread, butter & jam. Day 1 asked for the A/C to be turned on, we were told Alex would turn it on. We asked multiple times after that, sharing that 1 of us had a condition which made excess heat unbearable, still no A/C. We asked again & were told Alex had the remote, when we asked her, she said she had lost the remote. As we went to settle the bill, we were asked to pay significantly more than advertised on hotels.com. When we explained the miscommunication, along with price breakdowns online, there was a huge argument between the hosts. Alex was aggressive, stormed off. Thinking we didn’t understand French was attempting to blame us, as if we wanted to cheat them. Chris was reasonable & helped to solve. Next day, we had to leave the wedding early as we were accused of ext damage we didn’t cause, proven by a lack of tyre tracks & a lack of proximity to the area of damage, again by Alex. Chris seemed lovely, but we decided to leave 2 days early & stay elsewhere before we flew home. Maybe Alex didn’t like us, but as 2 women we want to feel safe & we didn’t feel safe."

"The staff was really kind and helpful & the place was beautiful and clean."

"The gite was perfect from start to finish. We were a family of four (two boys age 9 and 12) and the gite had everything we could possibly need and more. Nathalie is so hospitable and makes you feel at ease straight away. It’s the perfect base to go off exploring the region and there is a well equipped supermarket just 5 mins down the road. The pool area is stunning and there were loads of toys for the children. They literally couldn’t get bored if they tried. We hope to be able to return soon. "

"Receptionist was very nice and helpful. Facilities were as advertised. Also, they were very kind to hold a large amount of our luggage for 6 hours after checkout to accommodate our travel plans. "

"Reallly convenient location in the old town centre, staff friendly and helpful, nearby parking. Loved the decor too!"

"We were actually moved to the sister hotel St Gelais. Superb. Staff were wonderful too "

"Staff were very helpful and friendly especially Sabrina. Room service times could be better though. "

"Check in was poor. They sent message not received. Spent 1.5hr sat on pavement before finally communicating and letting ourselves in. No ability to get any food. Had to find take away. No ac so room temp >30oC overnight. Little sleep Breakfest rudimentary. Staff un engaging"