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Hotel Roc et Neige

3.0 star property
Mountain serenity awaits at this alpine retreat where guests can soak in panoramic views from the rooftop terrace before dining at the Roc et Neige Restaurant.

Choose dates to view prices

Hotel Roc et Neige offers a peaceful mountain escape with amenities like a breakfast buffet, shuttle service, garden, sauna, ski storage, in-room WiFi, and attentive concierge for a hassle-free stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

Single Room

Single Room

7.6 out of 10
Good
(4 reviews)

Highlights

Free cots/infant beds
TV
Blackout curtains
Private bathroom
Free bottled water
Cable channels
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Free cots/infant beds
TV
Blackout curtains
Private bathroom
Free bottled water
Cable channels
Desk
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Free cots/infant beds
TV
Blackout curtains
Private bathroom
Free bottled water
Cable channels
Desk
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Free cots/infant beds
TV
Blackout curtains
Private bathroom
Free bottled water
Cable channels
Desk
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Free cots/infant beds
TV
Blackout curtains
Private bathroom
Free bottled water
Cable channels
Desk
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
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About the area

Located in Chateau-d'Oex, Hotel Roc et Neige is near a train station and in the mountains. Château de Gruyères and Gruyères Town Walls are local landmarks, and travellers looking to shop may want to visit Gstaad Promenade and Montreux Christmas Market. Make sure you don't miss outdoor adventures like mountain biking and hiking/biking trails. Visit our Chateau-d'Oex travel guide
Map
Route des Monnaies 46, Chateau-d'Oex, 1660

What's nearby

  • What a view over the magnificent Swiss Alps. Clean air and a view like this, whats not to like.
    Gruyère Pays-d'Enhaut Regional Nature Park
    1 min walk - 0.0 km
  • Gstaad Ski Resort featuring snow skiing and snow as well as a small group of people
    Gstaad Ski Resort
    17 min drive - 16.2 km
  • Chateau-d'Oex-Praz-Perron Cable Car
    5 min walk - 0.4 km
  • La Braye
    5 min walk - 0.4 km
  • Chateau d'Oex Ski Resort
    2 min drive - 1.4 km

Getting around

  • Château-d'Œx Station
    6 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • Restaurant Pizzeria La Croix-d'Or
    2 min drive
  • Le Relais Alpin
    13 min drive
  • Café du Cerf
    7 min drive
  • Le Richemont
    8 min walk
  • Buffet de la Gar
    7 min walk

About this property

Hotel Roc et Neige

Hotel in the mountains
At Hotel Roc et Neige, you can look forward to a free breakfast buffet, a rooftop terrace and a garden. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a ski shuttle and ski storage. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at Roc et Neige Restaurant, the on-site restaurant. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Free self-parking
  • Meeting rooms, free newspapers and smoke-free property
  • Luggage storage, concierge services and a banquet hall
Room features
All 60 rooms feature comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roc et Neige Restaurant

Things to do

  • Sauna
  • Ski storage

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Restaurant

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45.0 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Roc Neige Chateau-d'Oex
Hotel Roc Neige
Roc Neige Chateau-d'Oex
Roc Neige
Hotel Roc et Neige Hotel
Hotel Roc et Neige Chateau-d'Oex
Hotel Roc et Neige Hotel Chateau-d'Oex

Frequently asked questions

Is Hotel Roc et Neige pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Roc et Neige?

Self-parking is free at this property.

What time is check-in at Hotel Roc et Neige?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Roc et Neige?

Checkout is at 11 AM.

Where is Hotel Roc et Neige located?

Conveniently located near the ski slopes, this Chateau-d'Oex hotel is situated in the mountains within 2 miles (3 km) of Chateau-d'Oex-Praz-Perron Cable Car, La Braye and Chateau d'Oex Ski Resort. Tête des Mourriaux is 2.2 mi (3.5 km) away. Château-d'Œx Station is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Roc et Neige Reviews

8.0

Very good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 54 out of 181 reviews
Rating 8 - Good. 87 out of 181 reviews
Rating 6 - Okay. 24 out of 181 reviews
Rating 4 - Poor. 10 out of 181 reviews
Rating 2 - Terrible. 6 out of 181 reviews

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast and staf! Amazing comfortable bed and pillow!
Stayed 2 nights in Feb 2025

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, amenities
Property is in great location but rooms are outdated. Showers need upgrades Ok , for one night if have no obtions. Night person is not responsible. We requested bedding and she said housekeeping will bring it . They never come.
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Perfect location. Wonderful friendly and helpful staff. Gorgeous building, a little dated but that added to the charm. Would absolutely stay here again
Stayed 2 nights in Jan 2026

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Juan at the reception was extremely helpful and courteous—I would strongly recommend this place to stay in town or visit nearby attractions in Gstaad.
Stayed 1 night in Sep 2025

10/10 Excellent

DERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is extremely nice and best to stay OLD looks hotel but OLD IS GOLD just need to add some breakfast I know 🇨🇭 is very expensive but should think Otherwise all good and fantastic
Stayed 1 night in Jul 2025

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. The staff was very friendly. From the hotel it was a short walk to town and to hiking trails.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service

Bad

A hotel with terrible check-in service with zero hospitality and management.
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service

Disappointed

Not helpful staffs .. broken bed frame and no change of towels!
Stayed 2 nights in Jan 2023

4/10 Poor

Amandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience, stay away. We travelled with our small kid and the lady at reception declined our request to do a bit earlier checkin although we could find out that the rooms were ready at that time, she wasn't kind enough and was continuously on the phone while we waited at reception. Room has no tea/coffee facility, dark inside and a broken chair. Would never book this again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service

Lovely location but horrible hospitality

I guess the owner of this place needed to know that their staffs are really trying to ruin his business. No service, stated under booking conditions that check-in is until 8pm but the staff decided to leave early and leave all our keys in a mail box for self check-in even saw us walking in the hotel !! Then the fish bone with one of the bed frame is broken and didn’t bother to fix it ? One of my colleagues almost dropped herself on the floor ! Towels were not changed, rubbish weren’t cleaned out .. nothing stated accordingly to the conditions written in the booking conditions. How could that be ? We are talking about Switzerland not some run down places… I just cannot believe what had happened to us in the past days
Stayed 2 nights in Jan 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
The room was spacious, clean and comfortable.
Stayed 3 nights in Feb 2026

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Pretty location and views. Great for if you're going to the balloon festival in january as you can walk from hotel in a few mintues. Good selection for breakfast (continental). Room was average for a single room and felt cozy. Only comment is you can request it, but there is so kettle and hot drinks options in the room. No extras apart from a basic hairdryer. Would return again if in the area, but knowing its basic and pricey for what you get
Stayed 1 night in Jan 2026

4/10 Poor

vanessa

Disliked: Staff & service, property conditions & facilities, room comfort
The bed was very small, and the mattress was uncomfortable and uneven. There were only two small, poor-quality pillows. The room was extremely hot, and the corridors had an unpleasant smell. The service was disappointing — we had to argue to get the parking spot that was promised at the time of booking. Upon checkout, in the rain, no umbrella or assistance was offered. They also did not seem open to hearing our feedback at the end of our stay.
Stayed 1 night in Oct 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Hôtel très calme, très propre avec une très belle vue sur les montagnes. Petit déjeuner très correct. Personnel à l’écoute et très sympathique Par contre hôtel un peu vieillissant, pas debouilloire dans la chambre
Stayed 1 night in Oct 2025

10/10 Excellent

jean-charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre, accueil chaleureux. Très bien placé pour accéder au ce tre de château d'oez.
Stayed 1 night in Oct 2025

6/10 Okay

Rika

Liked: Cleanliness, staff & service
Manque un peu de confort. Pas de bouilloire dans la chambre. Les oreillers sont plats.
Stayed 2 nights in Sep 2025

8/10 Good

John

The room was spacious for two people. Shelves and bookcase for additional storage helpful. There was one straight desk cha in r, not conducive to read. Breakfast was well laid out with typical European selections.
Stayed 2 nights in Sep 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service
Fint hotell med vacker natur runt om. Finns ingen ljudisolering och man hör tydligt när andra gäster använder toa och dusch och bara pratar. Fin frukost.
Stayed 1 night in Aug 2025

8/10 Good

Ronny

Liked: Cleanliness, staff & service
Etwas in die Jahre gekommen und nicht auf dem neuesten Stand. Personal war sehr freundlich und hilfsbereit.
Stayed 1 night in Jun 2025

2/10 Terrible

Glenn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arriving at the property, the guest is met with filthy condition very much unlike what appears in pictures on the site, and in a general state of sad disrepair. The rooms are of hostel not hotel quality. Within minutes of arriving there, it became very clear that I couldn't stay there, and that even though we had prepaid for the reservation and it was not cancelable, I would definitely risk forfeiting my deposit in order to avoid staying there. I immediately began looking for another hotel.
Stayed 1 night in May 2025

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très beau sejour

Accueil charmand, hotel vieillissant mais bien entretenu, petit dejeuner avec des produits locaux tres bon et copieux.
Stayed 1 night in Apr 2025

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien exposé ! Parfait

Accueil simplifié grâce à la possibilité de récupérer ses clefs via une boîte aux lettres Petit déjeuner complet Possibilité d’obtenir un adapteur prise auprès de la réception Cadre autour de l’hôtel magnifique
Petit déjeuner
Salle
Stayed 1 night in Apr 2025

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nähe vom Dorf und Bahnhof. Schöne Bergsicht rundherum.
Stayed 2 nights in Jan 2024

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggeligt og rart sted

Det er et rigtig hyggeligt og “lille” hotel, personalet er meget venlige og hurtige til at slå over i engelsk når man spørger dem!
Stayed 5 nights in Jan 2024

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne hôtel dans un charmant village la chambre etait propre et spacieuse bien chauffer malgré le froid personnel souriant bon petit dejeuner avec fromage local, vous bénéficiez d'un pass pour prendre le train gratuitement tout le long de votre sejour et activité a prix reduit
Stayed 1 night in Jan 2024