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Reviews of TownePlace Suites by Marriott Charlotte Arrowood

2.5 out of 5
TownePlace Suites by Marriott Charlotte Arrowood
7805 Forest Point Blvd, Charlotte, NC

Reviews

7.8

Good

Rating 10 - Excellent. 106 out of 273 reviews" "
Rating 8 - Good. 93 out of 273 reviews" "
Rating 6 - Okay. 28 out of 273 reviews" "
Rating 4 - Poor. 23 out of 273 reviews" "
Rating 2 - Terrible. 23 out of 273 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Meredith

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Karen

Stayed 1 night in Dec 2022

8/10 Good

Janice

Travelled with family
Liked: Cleanliness
Love the two bedroom suite. The breakfast needs completely redone!!!
Stayed 3 nights in Nov 2022
Response from MGR on 24 Nov 2022
Hi Janice,Thank you for choosing to stay with us and taking a moment to fill out a review. We appreciate it and look forward to seeing you again soon.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Amazing stayed at hyatt next night love this hotel better
Stayed 1 night in Nov 2022
Response from MGR on 14 Nov 2022
Dear Stanley,Thank you for your review! We appreciate you choosing us and look forward to seeing you again should your travels bring you back to Charlotte.

10/10 Excellent

Francisco, Lyman

Liked: Cleanliness, amenities, property conditions & facilities
Fast easy check in by friendly staff
Stayed 1 night in Oct 2022
Response from MGR on 10 Oct 2022
Hi Francisco,Thank you for choosing to stay with us and posting a review. We are thrilled you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, room comfort
Great. Staff very helpful
Stayed 5 nights in Sep 2022
Response from MGR on 10 Oct 2022
Hi Michael,We appreciate you staying with us and posting a review. We look forward to being your home away from home when your travels bring you back to Charlotte

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

2/10 Terrible

Aleigha

Stayed 1 night in Sep 2022

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from MGR on 3 Aug 2022
Hi Anthony, Thank you for choosing to stay with us and thank you for your review

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, room comfort
Hidden Fees
Good stay however, when we booked the room, we were not notified that there would be additional fees upon arrival for having a pet. We picked a pet friendly hotel for that reason and thought we were set when we paid online .
Stayed 1 night in Jul 2022
Response from MGR on 3 Aug 2022
Hi Stanley, Thank you for choosing to stay with us. We apologize for any confusion regarding the pet fee required upon checking in with a pet. Although we are pet friendly, we do have a fee. Again we are sorry for any confusion as this is listed on our website. We look forward to seeing you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. They would do anything to help you. I would stay here again just because of the kindness of the workers.
Stayed 6 nights in Jul 2022
Response from MGR on 3 Aug 2022
Hi Mark. We strive to provide awesome customer service!! It is our goal to make each guest feel welcome and appreciated. We would love to have you as our guest when your travels bring you back to Charlotte!

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hospitality
Stayed 14 nights in Jul 2022
Response from mgr on 3 Aug 2022
Hi Clara, We are so happy you enjoyed your stay with us and we look forward to seeing you again soon!

6/10 Okay

Keyanna

Travelled with family
More of an extended stay feel or trucker hotel. Seen other properties and this is a lot older.
Stayed 5 nights in Jun 2022
Response from MGR on 29 Jun 2022
Hi Keyanna, Thank you for taking the time to post a review. Yes our hotel is a Gen 1, in other words, it is the first prototype of a Towneplace Suites. Since the inception of the brand there have been many many changes. We appreciate your honest feedback.

8/10 Good

Paul J.

Travelled with family
Liked: Room comfort
Less than expected
It was less than expected for variety of reasons.
Stayed 1 night in May 2022
Response from MGR on 29 May 2022
Dear Paul J., Thank you for taking the time to let us know about your experience while staying with us. Your experience of TownePlace Suites Charlotte Arrowood is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our management leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.

10/10 Excellent

Executive Styles

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was nice
Stayed 5 nights in May 2022

2/10 Terrible

Cassandra

Stayed 2 nights in Apr 2022
Response from MGR on 24 May 2022
Hi Cassandra, Thank you for your review. We appreciate there are many choices out there and we are saddened that your stay was less than awesome. We take great pride in providing great guest service.

2/10 Terrible

Darlene

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Lisa

Stayed 1 night in May 2022

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved the home style feel of the room
Stayed 1 night in Apr 2022
Response from MGR on 24 May 2022
Hi Jason, Thank you for your review, we look forward to seeing you again soon!

6/10 Okay

Kyle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It wasn’t clean. Dust everywhere. The bathroom was gross. Just a really poorly cleaned room.
Stayed 1 night in Mar 2022

8/10 Good

Tynesia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice area and property was clean
Stayed 3 nights in Mar 2022

2/10 Terrible

Olasunbo

Travelled with partner
Disliked: Amenities, property conditions & facilities
The receptionist was rude and the room was not clean
Stayed 3 nights in Feb 2022
Response from MGR on 22 Feb 2022
Dear Olasunbo, Providing excellent guest service is our goal. Thank you for sharing your experience with us, we are addressing this with the appropriate actions. We sincerely apologize for the interaction you had and look forward to seeing you again should your travels bring you back to Charlotte.

10/10 Excellent

Alexis

Liked: Cleanliness, room comfort
Wonderful place to stay. I will be returning soon!
Stayed 2 nights in Feb 2022
Response from MGR on 22 Feb 2022
Ms. Alexis, Thank you for choosing TownePlace Suites Charlotte Arrowood and sharing your experience. We look forward to seeing you again soon!

4/10 Poor

Maritza

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Amilcar

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from MGR on 4 Feb 2022
Hi Amilcar, Thank you for your kind review, we look forward to seeing you again soon!

4/10 Poor

Dedra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I waited to write a review about the poor condition at TownPlace Suites by Marriott Charlotte Arrowood because I wanted to make I sure I accurately described what I observed. I’ve stayed at numerous hotels (including other Marriotts) around the world but TownPlace is probably the worst hotel I’ve ever booked. Clearly the photos of the hotel on the website were not accurate. The hotel parking lot and landscaping was not well maintained. The condition of the rooms were even worst. There was chipped paint on the walls and doors. The floors in the bathroom and kitchen were dirty. The towels were worn and discolored. The carpet was stained an the room did not smell fresh. We booked the two bedroom suite so my family and I basically had to disinfect the room before getting settled. The beds and sleep sofa were average at best. I’m shocked Marriott would own a property that’s rundown.
Stayed 3 nights in Nov 2021
Response from MGR on 30 Dec 2021
Dear Dedra, Thank you so very much for taking the time to complete your review of your recent stay with us. Your feedback is very important to us and we have shared it with our entire leadership team. We hope you give a another chance in the future.

8/10 Good

linda

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from MGR on 15 Nov 2021
Hi Linda, Thank you for your review!

4/10 Poor

mark

Business traveller
Don’t go for the cheapest rate
This was the cheapest price. I won’t let that be the deciding factor ever again! …..either the maintenance guy or the cleaning ladies came in my room and stole my jewelry. I told the front desk but there was nothing they could do. The parking lot is a hangout spot for the construction workers.
Stayed 28 nights in Sep 2021
Response from MGR on 6 Oct 2021
Hi Mark, Thank you for your honest feedback. As you are aware, we are an extended stay property and people like to utilize the outside area and the grill and picnic area to relax after a long, hard days work. We appreciate your choosing to stay with us.

10/10 Excellent

Margus

Stayed 6 nights in Sep 2021
Response from MGR on 28 Sept 2021
Hi Margus, Thank you for taking a moment to post a review for your recent stay with us. We look forward to having you as our guest again should your travels bring you back to Charlotte.

10/10 Excellent

Whitney

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 20 Sept 2021
Hi Whitney, On behalf of the entire hotel team I would like to thank you for taking a moment out of your day to review our property! We look forward to having you as our guest again soon.

8/10 Good

Kenyea

Liked: Cleanliness, amenities, property conditions & facilities
The room I was assigned was clean and was nothing like the previous reviews before my stay, I also liked the distance to the Walmart.
Stayed 3 nights in Aug 2021
Response from CLTTWGSM on 5 Sept 2021
Thank you so much for your feedback; glad to hear that you had an enjoyable time with us. We hope to see you again soon.

10/10 Excellent

Dreama

Travelled with family
Liked: Cleanliness, room comfort
Clean spacious would recommend.
Stayed 1 night in Jul 2021
Response from MGR on 13 Aug 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2021
Response from MGR on 13 Aug 2021
hanks for staying with us. We appreciate your feedback!

6/10 Okay

Tierra

Travelled with family
Disliked: Cleanliness
Room was a little dirty and not in the greatest area
Stayed 3 nights in Jul 2021
Response from MGR on 13 Aug 2021
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I chose the property for the size of the room and the pool. The room was great for my family with the separate bedrooms. The pool was closed. I was also disappointed with the exterior of the building to the rooms. Not secure. There was at some time a lock on the exterior door that needed a key card upon entering, but that was not functioning and anyone could enter the building. That made us feel a bit unsafe. My fiancé was with us, but if I was staying there alone with my kids I would have asked for a refund and found a different location. Especially with the people that I assume were residents there, hanging outdoors and openly smoking marijuana. The morning that we checked out, there were 5 police cars outside and a man getting arrested. I will not recommend this property for anyone with a family of small children.
Stayed 1 night in Jun 2021
Response from GSM on 1 Jul 2021
Thank you so very much for taking the time to complete your review of your recent stay with us. Your feedback is very important and has been shared with our entire leadership team; to take action on the controllable concerns you had.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
I liked that the property was out of the city a bit but that’s where what I liked ends. The property completely smells like weed, you can hear literally every single footstep and every noise echoes so sleep is almost impossible especially with guests up at every hour. There’s numerous parking lots adjacent to this property and there’s constant noise in them. The doors to get in are supposed to be key card entry only but they’re always open so it doesn’t exactly feel that safe. Explains why the place is so cheap.
Stayed 8 nights in Jun 2021
Response from GSM on 1 Jul 2021
Thank you so very much for taking the time to complete your review of your recent stay with us. Your feedback is very important and has been shared with our entire leadership team; to take action on the controllable concerns you had.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and updated. There was nothing I didn't like.
Stayed 2 nights in Jun 2021
Response from CLTTWGSM on 21 Jun 2021
Thank you very much for your review of your recent experience with us. Hopefully we will see you again in the near future.

6/10 Okay

ozinder

Stayed 2 nights in Jun 2021
Response from CLTTWGSM on 16 Jun 2021
Thank you for submitting your survey.

6/10 Okay

Verified traveller

Stayed 6 nights in Jun 2021
Response from MGR on 13 Aug 2021
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, room comfort
All of the work, none of the relaxation
If, while on vacation, you enjoy hours on hold with Marriott customer service, purchasing cleaning supplies, cleaning your own suite, hauling trash, daily trips to the front desk to ask for towels, toilet tissue and trash bags, stepping over dog excrement stains on the carpet (keep your shoes on!), walking by piles of trash bags in the hall and navigating random hazards in your suite (think tripping hazards and broken glass), this is the hotel for you. Don't worry. You'll have time for these activities because the pool is closed. According to the man who checked us in, they have no intention of opening it this year. Also, there is no free wifi. (Why yes, this is 2021!) You'll have to go across the street to Starbucks to get your work done.
Picture with broken glass behind couch
Dead bugs in light fixtures
Heavy dust on air vent
No smudge-free painted surfaces in the entire suite
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The entire building smelled of marijuana. People were just standing outside drinking alcohol, yelling loudly on their phones at all hours. It was like it has become a meeting place or apartment complex instead of a hotel. Shower was covered with hair. Front desk people were kind and friendly but we’ve stayed here a couple different times with last couple years ago and they have let it become run down and letting people just do what they want and it feels very unsafe. We have small children and my wife was very upset and didn’t feel comfortable leaving room until time to leave.
Stayed 1 night in Jun 2021
Response from CLTTWGSM on 16 Jun 2021
Thank you so very much for your honest feedback regarding your past and most recent stays with us. Your details have been shared with the leadership team of our property. We're proud to say that we've taken great strides to address concerns such as what you've mentioned.

2/10 Terrible

Antwan

Business traveller, Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2021
Response from CLTTWGSM on 8 Jun 2021
Thank you for your survey.

8/10 Good

Janel

Liked: Cleanliness, room comfort
Staying here
Mostly it was great. But the hall ways smelled strongly of smoke from various types of smoking items. The hallway carpet was dirty.
Stayed 6 nights in May 2021
Response from CLTTWGSM on 8 Jun 2021
Sorry to hear about the odor in the hallway, thank you for your honest review of your experience with us.

2/10 Terrible

Areana

Disliked: Cleanliness, room comfort
Never stay at the hotel but never got my money back not allowed to check in never again
Stayed 2 nights in May 2021
Response from CLTTWGSM on 8 Jun 2021
Sorry to hear about your experience regarding your refund (assuming this was discussed with the hotel), thank you for your honest review of your experience with us.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The service was very good and the agreement with Fitness Club was very cool, however, the smell of weed (marijuana) was super intense 3/4 days we stayed there (inside de B building). We literally had to sleep with the air condition working in order to generate an airflow so the smell doesn’t get into the room.
Stayed 4 nights in May 2021
Response from CLTTWGSM on 27 May 2021
Thank you so very much for your feedback, we do apologize that you had to experience that.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine, no surprises which is a good thing when you're on vacation.
Stayed 7 nights in May 2021
Response from CLTTWGSM on 24 May 2021
Thank you so much for your feedback, hope to see you again very soon.

10/10 Excellent

JARMAR

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in May 2021
Response from CLTTWGSM on 24 May 2021
Thank you so much for completing your survey.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good. Stayed a week, don’t see any issues. I recommend.
Stayed 7 nights in May 2021
Response from CLTTWGSM on 24 May 2021
Thank you so much for your feedback, hope to see you again very soon.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
gross. dirty. bugs. too many people in one building.
Stayed 3 nights in May 2021
Response from CLTTWGSM on 22 May 2021
Sorry to hear that your stay was not enjoyable; we still appreciate your feedback in efforts to provide a better experience for further guest.

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from CLTTWGSM on 22 May 2021
Thank you so very much for your review. Hope to see you again very soon.