Lobby

Reviews of Hilton Garden Inn Charlotte/Ayrsley

3 out of 5
Hilton Garden Inn Charlotte/Ayrsley
1920 Ayrsley Town Blvd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 461 out of 820 reviews" "
Rating 8 - Good. 229 out of 820 reviews" "
Rating 6 - Okay. 71 out of 820 reviews" "
Rating 4 - Poor. 28 out of 820 reviews" "
Rating 2 - Terrible. 31 out of 820 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and rooms was clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite, friendly, and helpful. The air/heat conditioner was very loud and the hall noise was also loud. I was thankful it all quieted down early and I wasn’t woken up by noise.
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Bretney

Liked: Cleanliness, staff & service, amenities
Everyone was helpful except when ask cleaner for two towels and to body rags it was call front desk I can’t help you.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

alicia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff there were all very nice, welcoming and friendly! They definitely all made a lasting impression! Definitely will not forget them! I hope to be back again one day!
Stayed 3 nights in Mar 2024

6/10 Okay

Catherine

Stayed 1 night in Mar 2024

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and hospitable. The room was very clean. My only complaint was that the AC unit in my room was so loud at night it was hard to sleep with it on, it was too hot in the room with it off. Other than that it was perfect!
Stayed 1 night in Mar 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and beautiful location
Stayed 2 nights in Feb 2024

2/10 Terrible

Azmi

Travelled with family
The service was very bad they give us a handicap room we didn’t request handicap room, the bathroom was not clean very filthy. Overall we not pleasant experience we want stay there for free.
Stayed 1 night in Feb 2024

2/10 Terrible

Destiny

Stayed 1 night in Jan 2024

10/10 Excellent

Angelo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
One point only, parts of the room looked like they have not been vacuumed properly. Staff was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Nebojsa, Toronto

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Shanequa

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. The only issue was the refrigerator not working correctly. Room 311: It didn't stay cold, but other than that, everything was great. 10 out of 10
Stayed 2 nights in Dec 2023

8/10 Good

Alonzenia

Liked: Cleanliness, staff & service
Great hotel Judy hate the hot tub was out of order
Stayed 1 night in Dec 2023

10/10 Excellent

Kim, Charlesotn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room that I booked on line was not the room that I received, and the room lights was very dim.
Stayed 1 night in Nov 2023

10/10 Excellent

Lia

Stayed 1 night in Nov 2023

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most definitely will be back!!!
Everything was great!! The friendliness from the front desk was excellent the environment was very clean the rooms were clean very comfortable and pleasant stay!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, clean, and everyone was very nice and helpful!
Stayed 2 nights in Oct 2023

8/10 Good

Brenda, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the CACMA Tournament at Embassy Suites, very nice restaurants nearby, and easy to locate from the interstate highways.
Stayed 1 night in Oct 2023

4/10 Poor

Saadi

Liked: Staff & service
Disliked: Cleanliness, amenities
Bad Smelling room Jacuzzi is not clean
Stayed 1 night in Oct 2023

8/10 Good

Wilzena E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Nicole

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Thumbs up
This motel is very good. It certainly meets the standards of a Hilton Garden property. The pool water was really cold, so maybe the heater was broken. But the people at the desk were excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Mono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay for a long day!
Stayed 1 night in Oct 2023

10/10 Excellent

ciera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location
Stayed 2 nights in Sep 2023

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sam

Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional hospitality.
Stayed 2 nights in Aug 2023

8/10 Good

DONNIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean as well as the bathroom. It was quiet inside and out.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Macey

Stayed 1 night in Aug 2023

10/10 Excellent

Tunisha

Liked: Cleanliness, staff & service, property conditions & facilities
My overall experience was great… very clean room and smelled so good when I opened the door to walk in. Staff was friendly as well.
Stayed 1 night in Aug 2023

8/10 Good

Shuntai

Liked: Property conditions & facilities
It was a great stay
Stayed 2 nights in Aug 2023

8/10 Good

Shawndre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel. DO NOT EAT THERE! My boyfriend end up getting food poison from the kitchen.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chase

Stayed 1 night in Jun 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Eva, Walkertown

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property. Beds are a little hard and bathroom a little small, but clean and nice aesthetics.
Stayed 1 night in May 2023

10/10 Excellent

Arthur

Stayed 3 nights in May 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the nights I stayed
Stayed 1 night in May 2023

4/10 Poor

Paul

Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Like location and cleanliness of hotel. Friends and I went to bar around 7:45 pm and was told sorry we’re closed. Had to leave hotel to get cocktails.
Stayed 1 night in Apr 2023

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This one was by far a nice and friendly hotel ove stayed in we loved the stay and would definitely recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk associate was so helpful clearing up an issue on hotels.com end. I appreciate her greatly.
Stayed 1 night in Apr 2023

10/10 Excellent

Cierra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was kind and helpful. Parking was convenient. Room was clean. VERY accessible to great restaurants. I was able to walk to a delicious Mexican restaurant located 2 minutes away from the hotel.
Stayed 2 nights in Apr 2023

6/10 Okay

Jasmine

Travelled with family and small children
Liked: Staff & service, amenities
I liked that there was an inside pool and hot tub. What I did not like there was alot of noise above me there was alot of moving around. Someone also banged on my door by mistake I assume... this has never happend to me being in a hotel and scared the crap out of myself and child. The bathroom was not as clean as it could have been and we were moved to another room. The staff was very friendly and understood and made accommodations. Once in other room the heat would not work it would work off and on, handyman came fixed it worked then off again. I wanted to love this hotel but I didn't. I was kind of disappointed especially for the area. The ombience of the hotel itself is fine the eating and bar area looks great, pool etc. The room doors are chipped on the outside, the maintenance needs to be kept up better, and cleaning. Also with ordering food the bar closed early. When they were open they were out of things.. that's also room for improvement.
Stayed 2 nights in Apr 2023