Hi Richard,I’m sorry to hear that we did not meet your expectations. We do offer housekeeping service every other day for guests staying 3 or more nights. You can also request additional cleaning services at the front desk. We hope that you will give us another chance to make it right on your next stay.

Dear Bernard,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place.Sincerely,

Dear Guest, Thank you for taking the time to let us know about your experience while staying with us including highlighting the service of the staff. Your experience of lack of room condition is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. Microwaves are available on each guest floor and in the evening the Bistro attendant proudly delivers craft cocktails and social snacks. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

Dear Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The opportunity to improve safety/security has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about the comfy beds.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Housekeeping team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,