Property entrance

Reviews of Comfort Suites Charleston West Ashley

2.5 out of 5
Comfort Suites Charleston West Ashley
2080 Savannah Hwy, Charleston, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Wendy, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Comfort Suites West of the Ashley. We look forward to welcoming you back on your next visit.Ben CreasyGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Karen, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Comfort Suites West of the Ashley, and we look forward to welcoming you back soon.Ben CreasyGeneral Manager

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Tanner, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Comfort Suites West of the Ashley, and we look forward to welcoming you again soon.Ben CreasyGeneral Manager

8/10 Good

Jennifer

Liked: Staff & service
Convient to where i needed to be. Staff was so kind, especially the breakfast staff!! Would recommend.
Stayed 6 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Jennifer, Thank you for your excellent review of Comfort Suites West of the Ashley and your recommendation. We are glad our location was convenient for everything you wanted to do on this visit. We also appreciate you letting us know our associates went over and above in handling your requests. We appreciate all of your feedback and look forward to your next visit. All the best.Ben CreasyGeneral Manager

8/10 Good

Corinne

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Corinne, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Comfort Suites West of the Ashley. We look forward to welcoming you back on your next visit!Ben CreasyGeneral Manager

4/10 Poor

Josef, Columbia

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We checked in at 4:30 PM and were told the rooms were not ready. There was a large sign informing guests that the hotel was undergoing renovations (this was not mentioned at the time of booking) The heater in the room sounded like a jet plane taking off, and you were unable to turn it off. The night table clock was set at the wrong time and unable to change the time, there was only one overhead light, close to the door, which made the room very dim, there were signs for the vending machines on each floor, but there were no vending machines, the so called store had almost nothing, the chairs in the breakfast room had torn and worn seats, there was no phone in the room if you needed to call downstairs, and the entrance to the hotel was not clearly marked if you were coming from the opposite direction. Anything else? It will not be our CHOICE hotel ever again.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Josef, Thank you for evaluating your recent stay with us. We sincerely apologize for the issues you encountered in your accommodations during your visit. We will convey this appropriately. We have also taken note of your additional comments as we are always looking for ways to enhance our guest experience. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable time in the future.Ben CreasyGeneral Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice breakfast, warm pool
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Stephen, Thank you for staying at Comfort Suites West of the Ashley and sharing your feedback. We are thrilled to know you liked our courteous associates, comfortable pool, and excellent breakfast options. It was a pleasure to host you, and we look forward to welcoming you back soon. Ben Creasy,General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
it ws fine
Stayed 3 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Thomas, Thank you for choosing Comfort Suites West of the Ashley and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Ben CreasyGeneral Manager

8/10 Good

Joseph D.

Liked: Property conditions & facilities
Being remodeled. Looking good.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Joseph D., Thank you for being our guest at Comfort Suites West of the Ashley and for your kind feedback. We are pleased to know that you loved our rejuvenating property. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Ben CreasyGeneral Manager

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did a great job while remodeling...
Stayed 8 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Marvin, Thank you for choosing to stay at the Comfort Suites West of the Ashley. We take pride in providing our guests with an exceptional experience, so we appreciate your generous feedback. Thank you again for sharing, and we look forward to seeing you soon.Ben Creasy,General Manager

8/10 Good

John, Murrells Inlet

Travelled with family
Liked: Staff & service
The property is under renovation.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Der John, Thank you for sharing your feedback regarding your recent stay at Comfort Suites West of the Ashley. We are delighted to know that you enjoyed your overall stay with us. We appreciate your understanding and look forward to welcoming you back in the future.Ben Creasy,General Manager

10/10 Excellent

Brett

Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Brett, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Comfort Suites West of the Ashley, and we look forward to welcoming you back soon.Ben CreasyGeneral Manager

10/10 Excellent

Janna

Stayed 3 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Janna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Comfort Suites West of the Ashley; we hope to see you again soon. Ben CreasyGeneral Manager

10/10 Excellent

Helen, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being updated as we stayed there, and ours was an older suite. But it was huge and clean, so no complaints. The breakfasts were outstanding, and different every day. It was charming, and we would stay there again.
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Helen, Thank you for choosing to stay at Comfort Suites West of the Ashley and for the review. We are delighted to know you were pleased with our comfortable accommodations and delicious breakfast. It was a pleasure having you here, and we look forward to welcoming you again.Ben Creasy,General Manager

8/10 Good

Kadeana

Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Kadeana, Thank you for being our guest at Comfort Suites West of the Ashley. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon.Ben CreasyGeneral Manager

2/10 Terrible

Jason

Booked only to find out you can’t stay if you’re local! Not a fan.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Jason, We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you despite your reservation, and if our under-21 policy was not communicated to you in advance. We understand the frustration and hope you will offer us another opportunity to host you on a future date. Ben CreasyGeneral Manager

10/10 Excellent

Anne

Stayed 2 nights in Dec 2023
Response from General Manager on 16 Jan 2024
Dear Anne, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Comfort Suites West of the Ashley. We look forward to welcoming you back on your next visit.Ben CreasyGeneral Manager

8/10 Good

Patti

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Front desk not friendly or welcoming. Beds were good and bathrooms were roomy. Breakfast had more options than we expected.
Stayed 1 night in Dec 2023
Response from Ben Creasy General Manager on 21 Dec 2023
Dear Patti, Thank you for being our guest at Comfort Suites West of the Ashley and for sharing your feedback with us. While we are glad you enjoyed our varied breakfast and comfortable bed, we apologize for your disappointment with our front desk staff. We will share your comments with our team to ensure such mistakes are not repeated. We hope to welcome you back soon.Ben CreasyGeneral Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the hallway needed to be replaced
Stayed 2 nights in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Jacqueline, Thank you for your candid review of Comfort Suites West of the Ashley. We apologize for the concerns you had due to the carpet; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel. Hopefully we will have the opportunity to make it up to you on a future visit. Thank you again.Ben CreasyGeneral Manager

10/10 Excellent

Janna

Stayed 3 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Janna, We are happy you chose Comfort Suites West of the Ashley for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Ben Creasy,General Manager

10/10 Excellent

Cyndra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Cyndra, Thank you for choosing our hotel and for your high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Comfort Suites West of the Ashley. We look forward to your return and wish you all the best with your future travels.Ben CreasyGeneral Manager

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Louis, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Comfort Suites West of the Ashley; we look forward to seeing you again soon.Ben CreasyGeneral Manager

10/10 Excellent

Linda, N. Charleston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large suite, basic nice furniture, very comfortable stay! Wonderful breakfast!
Stayed 3 nights in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Linda, We are delighted to learn of your delightful stay with us at Comfort Suites West of the Ashley. Our team of associates takes great pride in ensuring a comfortable and enjoyable experience for all our guests. It warms our hearts to know that you found our spacious suite, tastefully furnished with a touch of elegance, to your liking. We are thrilled that you enjoyed a restful night's sleep in the cozy surroundings. Furthermore, we appreciate your kind words about our breakfast offerings. Your feedback is truly valuable to us, and we look forward to welcoming you back for another exceptional stay.Ben CreasyGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Linda, Thank you for taking the time to post this wonderful rating for other travelers to see. We appreciate the positive feedback and are happy you enjoyed your stay with us. Thank you for your business, and we hope that you will visit us again here at the Comfort Suites West of the Ashley the next time you are in the area.Ben CreasyGeneral Manager

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from General Manager on 6 Dec 2023
Dear Susana, Thank you for taking the time to post this nice rating for other travelers to see. We appreciate the positive feedback and are happy you enjoyed your stay with us. Thank you for your business, and we hope that you will visit us again here at the Comfort Suites West of the Ashley the next time you are in the area.Ben CreasyGeneral Manager

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Eden, Thank you for taking the time to post this wonderful rating for other travelers to see. We appreciate the positive feedback and are happy you enjoyed your stay with us. Thank you for your business, and we hope that you will visit us again here at the Comfort Suites West of the Ashley the next time you are in the area.Ben CreasyGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room for much less than hotel next door.
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Michael, Thank you for evaluating your stay at Comfort Suites West of the Ashley. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our comfortable accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Ben Creasy,General Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the breakfast and the complimentary coffee and lemon water! The parking was very limited.
Stayed 4 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Michelle, We are delighted you had a terrific stay at Comfort Suites West of the Ashley. Thank you for highlighting your excellent breakfast experience, most notably complimentary coffee and lemon water. Your feedback is appreciated, and we hope you will visit us again soon.Ben Creasy,General Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Hot breakfast was great. Great location!
Stayed 4 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Kimberly, Thank you for evaluating your stay at Comfort Suites West of the Ashley and for your excellent rating. We are delighted to learn that you loved our terrific location in addition to our courteous associates and that you were able to start your day off right with our complimentary hot delicious breakfast. It was a pleasure accommodating you, and we look forward to your next visit to the area.Ben Creasy,General Manager

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Truly exceptional. Service at desk and at breakfast was excellent. Breakfast was excellent. Bed and shower outstanding. Parking easy. Highly recommend
Stayed 1 night in Nov 2023
Response from General Manager on 23 Nov 2023
Dear Gail, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Comfort Suites West of the Ashley; we hope to see you again soon. Ben CreasyGeneral Manager

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear William, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Comfort Suites West of the Ashley. We hope to have the pleasure of doing so again on your next visit to the area.Ben Creasy,General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Nov 2023
Dear James, Thank you for staying at the Comfort Suites West of the Ashley and for your excellent rating! We love receiving feedback like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate your business, and we look forward to seeing you again soon!Ben CreasyGeneral Manager

8/10 Good

Shuva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK stay for a night
Overall good stay, I had a comfortable room with a mini living room. I didn't like the condition of the tub - kind of old and the drain in the sink was slow. Overall, though, I slept well once I got settled in.
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Shuva, Thank you for choosing Comfort Suites West of the Ashley and for your positive rating. We are glad you had a pleasant stay and that our comfortable beds provided you with a restful night's sleep. Having said that, we apologize for the concerns you had in the bathroom; we will address this with the appropriate individuals to ensure a better guest experience going forward. Thank you again for your feedback, and we look forward to welcoming you back soon.Ben CreasyGeneral Manager

8/10 Good

Wayne

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
1st visit!
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Wayne, Thank you for choosing Comfort Suites West of the Ashley and for your nice rating. We are glad to meet your expectations and to know you had a pleasant stay. We appreciate your business and look forward to welcoming you again soon. Ben Creasy,General Manager

10/10 Excellent

Lorraine

Travelled with family
Great location and very delicious breakfast.
Stayed 4 nights in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Lorraine, Thank you for being our guest and for sharing your feedback following your recent stay at Comfort Suites West of the Ashley. We are delighted to know that you enjoyed our convenient location and relished breakfast offerings. We look forward to welcoming you back for another wonderful visit.Ben CreasyGeneral Manager

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very nice. It was clean. The staff were very friendly and helpful
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Tonya, Thank you for sharing your experience with us at Comfort Suites West of the Ashley. We're delighted to learn that you found our room to be comfortable and well-maintained. Our dedicated team of associates is committed to ensuring a pleasant stay, and it's gratifying to hear that their warm and accommodating service made your visit all the more enjoyable. Your kind words encourage us to continually provide top-notch hospitality. We hope to welcome you back in the near future for another memorable stay.Ben CreasyGeneral Manager

2/10 Terrible

Michael

Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Michael, Thank you for taking the time to rate our hotel. Please accept our apologies for not meeting your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Ben CreasyGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was friendly, rooms were clean, and check in process was easy. Will stay here again!
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Guest, We are delighted to hear that you had a wonderful experience during your stay with us here at Comfort Suites West of the Ashley. Our friendly staff takes pride in providing clean rooms and a seamless check-in process. We look forward to welcoming you back for another enjoyable stay in the future!Ben Creasy,General Manager

8/10 Good

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Jimmy, Thank you for choosing Comfort Suites West of the Ashley. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Ben CreasyGeneral Manager

8/10 Good

octavia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Octavia, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Comfort Suites West of the Ashley soon!Ben Creasy,General Manager

10/10 Excellent

cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in very early for our stay and this helped us very much. Everything about the hotel was wonderful, I would highly recommend this hotel.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Cynthia, It was a pleasure to read your fantastic review about the Comfort Suites West of the Ashley. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit the area.Ben Creasy,General Manager

6/10 Okay

Tarah

Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Tarah, Thank you for staying with us and for sharing your rating with other travelers. We are happy you had a pleasant visit but apologize for not meeting some of your expectations. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Ben CreasyGeneral Manager

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
All employees were very nice. Location was convenient for me. Delicious breakfast. A warm cookie at night! Coffee was so good! Only negative was street noise at night. Highway 17 had sirens all night!
Stayed 3 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Lara, Thank you for including Comfort Suites West of the Ashley in your travel plans. We are glad our location worked well for you and that our associates helped elevate your time with us. We are also happy you enjoyed the delicious breakfast we serve at our on-site restaurant. That said, we regret the noise issues you endured during your time with us and will share your comments with our team. Thank you once more, and we look forward to having the opportunity to host you again during a future visit. Ben Creasy General Manager

10/10 Excellent

Richard

Stayed 3 nights in Oct 2023
Response from General Manager on 5 Nov 2023
Dear Richard, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Comfort Suites West of the Ashley; we hope to see you again soon. Ben CreasyGeneral Manager

10/10 Excellent

David

Stayed 2 nights in Jul 2023
Response from General Manager on 3 Nov 2023
Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Comfort Suites West of the Ashley; we hope to see you again soon. Ben CreasyGeneral Manager

8/10 Good

Lance

Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Lance, We appreciate your gracious rating about your stay at Comfort Suites West of the Ashley. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Ben Creasy,General Manager

8/10 Good

Serisa Sutton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They need more housekeeping
Stayed 4 nights in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Ms. Sutton, Thank you for your gracious rating about your stay at Comfort Suites West of the Ashley. We appreciate your feedback regarding our housekeeping services. We apologize for any inconvenience you may have experienced, and we take your comments seriously. Our team is committed to ensuring a clean and comfortable environment for all our guests, and we will work diligently to address this concern and make necessary improvements. Your input is valuable to us, and we hope to have the opportunity to provide you with a more satisfying experience during your next visit. Thank you for choosing to stay with us.Ben Creasy,General Manager

2/10 Terrible

del

Disliked: Cleanliness, property conditions & facilities
We booked a three night stay. The first day the tv was broken requiring a change in rooms. That night my wife was bitten once. we though it may have happened when we were out and about, but the second night she was bitten numerous times in bed while asleep. we had to change rooms again.
Stayed 3 nights in Oct 2023
Response from General Manager on 13 Oct 2023
Dear Del, Thank you for taking the time to review your visit. We are truly sorry for the issues you had in both the rooms assigned to you and for the inconvenience caused to you and your wife while you were here. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Ben Creasy,General Manager

8/10 Good

leslie

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The free breakfast had the most amazing grits and waffles. Nice clean room with fridge and microwave. The couch that pulls out into a bed 🛌 nice. It was just a little farther away than we wanted. Unless I looked at and could see the side of the building there was no signs to let you know the hotel was there.
Stayed 2 nights in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Leslie, Thank you for staying with us here at Comfort Suites West of the Ashley and for the generous rating. We're delighted to hear that you enjoyed our complimentary breakfast and that you found your room clean and well-equipped. Our sofa bed provides additional comfort during your stay. However, we apologize for any inconvenience regarding our location. Thank you for your feedback, and we hope to welcome you back in the future.Ben Creasy,General Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from General Manager on 11 Oct 2023
Dear Gerald, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Comfort Suites West of the Ashley, and we look forward to welcoming you back soon.Ben Creasy,General Manager