Standard Room, 2 Queen Beds, Non Smoking

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1010 Washington Street E, Charleston, WV

Reviews

6.6
Rating 10 - Excellent. 163 out of 794 reviews" "
Rating 8 - Good. 216 out of 794 reviews" "
Rating 6 - Okay. 161 out of 794 reviews" "
Rating 4 - Poor. 125 out of 794 reviews" "
Rating 2 - Terrible. 129 out of 794 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
I loved it all. The staff was awesome
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Tracy, it's wonderful to hear that Quality Inn & Suites made such a positive impression on you. It warms our hearts knowing that our team members exceeded your expectations. We genuinely appreciate your feedback and can't wait to welcome you back for another delightful stay.

6/10 Okay

toni

No hairdryer in toom
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Toni, thank you for your feedback. We're sorry to hear there was an issue with the amenities in your room. We aim for every guest to have a comfortable stay and will certainly make a note of your comments to guide our future improvements. We hope you'll consider giving us another chance to impress you in the future.

8/10 Good

Espedito, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was helpfully and friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Espedito, thank you for your feedback. It's wonderful to hear that our team members at Quality Inn & Suites in West Virginia were able to assist you and provide a friendly atmosphere. Your comments certainly validate the efforts our team members put in every day. We hope to welcome you back soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service
clean
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Charles, it's wonderful to know that you found Quality Inn & Suites in West Virginia to be spotless. We pride ourselves on maintaining a well-kept environment. We hope to see you again during your next trip to the area.

6/10 Okay

Jeanne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It just seemed a bit old and run down in the lobby but our room what pretty nice.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Jeanne, thank you for your balanced review. We understand the lobby condition may not have met your expectations. However, we are glad to know you found the room to your liking. We continually strive to improve and your feedback will guide us in doing so. We hope to welcome you back for a more enhanced experience next time.

6/10 Okay

Jamie

Breakfast was decent and in good quantity. Housekeeping was pleasant. Room was fairly clean upon check in. Hallways smelled odd, location was not great and parking lot not in good condition.
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Jamie, thank you for sharing your experience. We are thrilled you enjoyed the ample breakfast and found our team members in housekeeping to be delightful. We acknowledge your observations regarding certain aspects of the property. Rest assured, we continually strive to improve our guests' experience and your feedback will be invaluable in this endeavor.

6/10 Okay

May

Disliked: Amenities
Dead city
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
May, we take your feedback seriously and appreciate you sharing your perspective. Although our locale didn't meet your expectations, we strive to ensure all guests enjoy their stay. We hope to have the opportunity to show you a more vibrant side of the area in the future.

2/10 Terrible

Olga, Ocean City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Olga, it's concerning to see this rating. While you didn't provide specifics, it's clear the stay didn't meet your expectations. We value every guest's experience and we would appreciate the chance to learn more about any issues you came across. We hope for an opportunity to serve you better in the future.

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Jennifer, it appears your stay didn't meet your expectations, and for that, we do apologize. We sincerely hope to have an opportunity to better serve you in the future.

2/10 Terrible

Jeffery

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would advise you to seek shelter elsewhere if possible. Ice machines were non operational. Snack machine was out of order. The initial room they placed us was under construction, tools still laying in the beds...water leaked from the light fixture after showering
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Jeffery, we acknowledge your feedback and are disheartened to learn about your admittedly undesired stay experience. Our top priority is to offer a comfortable and enjoyable accomodation to all guests. It is clear from your remarks that there were unexpected amenities issues. Additionally, having initially assigned a room that was under construction to you is indeed regrettable. We have taken your feedback into account for immediate review with our team members to prevent such situations. Your patronage is valuable to us and we hope you will give us a chance to make a better impression during a future stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing.
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Feb 2024
Michael, we're delighted to hear about your positive experience at Quality Inn & Suites. It's heartening to know our dedicated team members provided exceptional service. We can't wait to serve you again on your next visit.

2/10 Terrible

Franck

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Mar 2024
Franck, we are aware that your experience with us did not meet the expectations you had. It would be greatly beneficial if you could provide specific feedback, as it will undoubtedly assist us in delivering improved service in the future. Your insight is valued.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Amazing place and great staff
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for the great rating, Michael!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Quality Inn & Suites (West Virginia)! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

ricky

Stayed 1 night in Jan 2024
Response from Customer Service on 11 Jan 2024
Thanks for the amazing rating, Ricky!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Quality Inn & Suites (West Virginia)!

6/10 Okay

Mary

Stayed 1 night in Dec 2023
Response from Customer Service on 4 Jan 2024
Thank you for the feedback, Mary.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Jane

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Jane, thank you for taking the time to rate your stay. We always seek to provide the most satisfying experience for our guests, and we encourage you to share any specific issues or suggestions you might have for us. We hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable
A lot has been remodeled though there is still work to be done. Room was clean, the area felt safe and could not have been more convenient to my plans. Plenty of breakfast options including low carb. For the money spent I was well impressed.
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Lisa, thank you for sharing your positive experience at Quality Inn & Suites, West Virginia. We're glad to read that our clean rooms, safe surroundings, and wide array of breakfast options contributed to your convenience and satisfaction. We're excited to continue our improvements, to provide even more value for future guests. We look forward to welcoming you back during your next trip.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Dec 2023
Thank you for the fantastic rating, Robert!We strive to make all of our guests feel welcome and relaxed during their time at Quality Inn & Suites (West Virginia)! We can't wait to see you again soon.

10/10 Excellent

Eladio

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 7 Dec 2023
Eladio, it's great to hear your experience at Quality Inn & Suites in West Virginia was positive. We deeply appreciate your high rating and hope to have the chance to provide another exceptional visit in the future.

4/10 Poor

Denise

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Dec 2023
Denise, it's concerning to learn about your experience with the billing process. There might have been unexpected complications which we will promptly look into. We urge you to contact our front office team to resolve this matter. We value your business and hope for an opportunity to rectify this incident.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Thank you for the wonderful rating, Brian!It's fantastic you enjoyed your time at Quality Inn & Suites (West Virginia) so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The vending machines were horrible. Pool was nasty outside. Seem to not be safe place. It was clean.
Response from Customer Service on 5 Dec 2023
Deborah, we appreciate your feedback and are thankful that you found our cleanliness up to standard. We take your concerns about the sanitation of the pool and the vending machines seriously and will address these issues for improvement. The safety of our guests is also a top priority; it's regrettable to hear your perceived feelings about this were not met. We look forward to the opportunity to serve you better in the future.

8/10 Good

Daune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast wasn’t worth it.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Daune, it's unfortunate to hear your thoughts on the complimentary breakfast. Rest assured, the Quality Inn & Suites continuously strives to enhance all aspects of our guest experience, and your feedback will be utilized constructively. We hope you enjoyed the other features our hotel has to offer and look forward to your next visit.

8/10 Good

Author

Liked: Cleanliness, staff & service
Staff was excellent. Property needs an upgrade. Poor room lighting. None entering the room. Plenty of space. Add a desk. Excellent refrigerator. Hallway needs a better paint job. Add a business center with at least a computer and a printer. Bed was very comfortable. Easy access to public transportation and to downtown. Add diet soda to the vending machine for diabetics.
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Author, thank you for taking the time to share your feedback. It's wonderful to hear that our team members impressed you and that you found the room spacious and appreciated our excellent refrigeration. Also, we're glad you found our location convenient with easy access to public transport and downtown.We acknowledge your concerns about room lighting, aesthetic considerations in the hallways, the availability of certain facilities, and the desire for a wider variety within the vending machine options. We are constantly striving to improve our amenities based on our guest's comments.Thank you for appreciating the comfort of the bed at Quality Inn & Suites. We hope to have the opportunity to serve you again and show our commitment to improving guest experience.

2/10 Terrible

Juan

Stayed 1 night in Nov 2023
Response from Customer Service on 25 Nov 2023
Juan, it's disheartening to know that your stay fell short of expectations and we apologize for the issues that might have affected your visit. Nonetheless, we thank you for staying with us and sincerely hope to have the opportunity to serve you better next time.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Arthur, Quality Inn & Suites is thrilled to see your positive rating! It's always encouraging to know that our guests enjoyed their stay. Your feedback is greatly appreciated and we hope you will consider us again when you next visit West Virginia.

2/10 Terrible

Kennard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
False charges
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
We appreciate the feedback, Kennard.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept well
Clean and comfortable for an overnight stay. Breakfast was great ok, nothing to write home about. 😜
Stayed 1 night in Nov 2023
Response from Customer Service on 4 Nov 2023
Shelly, it's wonderful to hear that you found Quality Inn & Suites in West Virginia clean and comfortable. Your feedback regarding our breakfast will certainly help us to enhance our offerings. We're looking forward to having you again for perhaps an even more satisfying stay. Safe travels!

10/10 Excellent

Brinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Thanks for the outstanding rating, Brinda!We're delighted your time at Quality Inn & Suites (West Virginia) was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff!
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
It's fantastic to hear that you found our team members at Quality Inn & Suites exceptionally amicable. Your complimentary remarks mean a lot to us and we hope to once again provide you with a top-notch experience should you choose us on your return to West Virginia.

6/10 Okay

Carla

Business traveller
Twilight Zone
No phone in room. Coffee maker not working. Finicky thermostat, room temp diffecult to manage. Stain on the chair(upholstery) Room seems clean.
Stayed 1 night in Oct 2023
Response from Customer Service on 20 Oct 2023
Carla, we appreciate you taking the time to share feedback about your recent stay at Quality Inn & Suites, West Virginia. It's good to know you found the room clean, however, we're disappointed to hear about the issues with the in-room appliances and controls along with your concern about the chair. We can assure you our team members are dedicated to rectifying such situations promptly and ensuring our guests have a comfortable stay. We hope you'll give us another chance to show you our usual level of service.

10/10 Excellent

Hunter

Stayed 2 nights in Oct 2023
Response from Customer Service on 4 Nov 2023
Hunter, it's wonderful to hear your visit at Quality Inn & Suites West Virginia went well. We're grateful for your high rating. Whenever your travels bring you back, we'll be awaiting your return. We seek to deliver another satisfying stay. Safe travels!

6/10 Okay

Raquel

Travelled with family
Liked: Staff & service, room comfort
Probably wouldn’t stay here again
The area around the hotel seemed sketchy and there were a few homeless people hanging around outside. Breakfast was tasty and the room was clean. Not many people staying here and it seems like things weren’t fully set up for breakfast. The coffee pod didn’t work for the pot in the room.
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Raquel, it's unfortunate to hear about your concerns regarding the surrounding area and also we take note of your feedback pertaining to the perceived readiness of our breakfast setup. However, we're pleased to know our meal offerings were enjoyable and that cleanliness met your expectations. In regards to your room's coffee making facility, we'll ensure that our team looks into this matter. We appreciate your feedback as it helps us improve.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great location.
Stayed 5 nights in Oct 2023
Response from Customer Service on 14 Oct 2023
Eric, thank you for sharing your experience at Quality Inn & Suites. We're delighted that our team members and prime location added value to your stay. We hope to welcome you back in the near future.

10/10 Excellent

Evelyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aleshia was absolutely fantastic!
Stayed 2 nights in Oct 2023
Response from Customer Service on 9 Oct 2023
Thank you for the excellent review, Evelyn!We're thrilled your time at Quality Inn & Suites (West Virginia) was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Aleshia took such wonderful care of you and made you feel so valued. She is an important member of our team!We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I found this hotel to be very clean and comfortable. The front desk staff were pleasant and helpful. Thur location was walking distance from the Charleston Coliseum. I did not feel unsafe walking around but be prepared to see homeless people on benches here and there.
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Jan, thank you for sharing your experience at Quality Inn & Suites. We're thrilled to know you found the environment to be tidy and cozy. We're equally pleased that our front desk team members made a positive impression on you. Your comfort and safety remain our priorities and we're glad our proximity to the Charleston Coliseum added convenience to your stay. We hope to host you again in the future for another satisfying experience.

6/10 Okay

Kara

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the hallway was musty and had wet smelly carpet. otherwise the room was clean and the staff were friendly
Stayed 1 night in Oct 2023
Response from Customer Service on 8 Oct 2023
Kara, we appreciate you taking the time to provide feedback. We're glad to hear that you found your room to be clean and our colleagues warm and hospitable. However, we regret to hear about any inconveniences you experienced with the corridor condition. We constantly aim to maintain high standards of cleanliness and comfort and your remarks will be shared with the relevant team for necessary actions. We hope to have the opportunity to serve you better in the future.

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean, check in was easy and fast.
Stayed 2 nights in Oct 2023
Response from Customer Service on 6 Oct 2023
Amber, it's wonderful to hear you found your room at Quality Inn & Suites (West Virginia) to be clean and your check-in process smooth and speedy. We're truly grateful for your feedback.

6/10 Okay

Andrew

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Hotel was nice! Could have done without the bugs in our bathroom!
Stayed 2 nights in Oct 2023
Response from Customer Service on 5 Oct 2023
Andrew, it's great to hear you found our hotel to your liking. However, we regret to hear about any inconvenience in the bathroom. Our team is committed to delivering a better experience, and we sincerely hope to have the chance to welcome you back for a flawless stay.

10/10 Excellent

Sherri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town
Stayed 1 night in Sep 2023
Response from Customer Service on 1 Oct 2023
Sherri, we're thrilled to hear that you enjoyed your stay at Quality Inn & Suites and found our proximity to the town beneficial. We can't wait to welcome you back for your next visit. Thank you for your review.

10/10 Excellent

Shannon

Stayed 1 night in Sep 2023
Response from Customer Service on 14 Oct 2023
Thank you for the fantastic rating, Shannon!It's outstanding you had such a wonderful experience at Quality Inn & Suites (West Virginia). We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
Thank you for the 10 out of 10 rating, Sharon!It's excellent you enjoyed your time at Quality Inn & Suites (West Virginia) so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at other hotels in the area to make an early flight at Charleston airport. This hotel was the cleanist and safest place I have stayed compared to the rest. As a woman traveling alone, saftey and security is a big concern. I was impressed by the very nice lady at the desk and her concern for the safety of the guests at the hotel. I will stay here again when the need arises to fly out of Charleston.
Stayed 1 night in Sep 2023
Response from Customer Service on 15 Sept 2023
Cynthia, thank you for such heartening remarks about Quality Inn & Suites (West Virginia). We're glad our meticulous attention to cleanliness and security offered you a sense of safety and peace while traveling alone. Additionally, it's commendable to hear about the positive impact a member of our team had on you during your stay. Your intentions of returning are greatly appreciated, and we’re eager to have you back when your travel plans bring you to the area again. Safe travels until then.

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Green pool
Pool was green. Tv did not work. Room had stale smell, they offered to move me to a different room but I assumed they all would be similar. I just crashed, got up early and put the experience in my rear view mirror.
Stayed 1 night in Sep 2023
Response from Customer Service on 8 Sept 2023
Joseph, we're truly regretful to read about the problems you faced during your stay. It's crucial for us to provide all our guests with top-notch comfort and cleanliness, and we can see how appears we failed in this instance. If you decide to give us another chance, we're confident that we can offer you a better experience to replace this unfortunate memory. Your comfort and satisfaction remain our priority.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly check in and a comfortable room. Thanks!
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Sept 2023
Brian, we're thrilled to hear you enjoyed your stay at the Quality Inn & Suites. It's wonderful that our team provided a friendly check-in process and that you found your room comfortable. We sincerely appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 4 Sept 2023
Thanks for the perfect rating, Brittany!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Quality Inn & Suites (West Virginia).Have a wonderful day!

10/10 Excellent

Kayan

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
Thank you for taking the time to leave this wonderful rating, Kayan! We hope to see you again soon at Quality Inn & Suites (West Virginia) so we can share yet another amazing experience!

8/10 Good

Lucy

Travelled with family
Bed was a bit firm, all eating places close at 10 pm, breakfast was basic and filling. Very comfy for a one night stay. Good luck finding the front door. 😂
Stayed 1 night in Aug 2023
Response from Customer Service on 19 Aug 2023
Lucy, it's great to hear that you enjoyed the comfort of the Quality Inn & Suites during your one-night stay and found our breakfast satisfying. We appreciate your comments on the firmness of our beds and the availability of nearby eateries, which we will certainly consider. Your note about locating the front door is also valuable feedback. We value your insights and look forward to welcoming you back in the future.

8/10 Good

sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Website say they have pool and laundry .we need to go neighbor hotel to go pool No heated, lot dust on in...
Stayed 1 night in Aug 2023
Response from Customer Service on 16 Aug 2023
Sylvain, we sincerely appreciate your feedback about your recent stay. We're done our best to ensure amenities are available for our guests. Considering your mention of the pool and laundry facilities, it appears we didn't meet your expectations, and for that, we're deeply sorry. The cleanliness of our establishment is a primary concern, and your comments will help us make important improvements. We aim to provide exceptional service, and we hope you'll give Quality Inn & Suites (West Virginia) another try in the future.

8/10 Good

Dominiqua

Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Customer Service on 16 Aug 2023
Thank you for the 4-star rating, Dominiqua!It's great your time at Quality Inn & Suites (West Virginia) was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!