Spa Hotels & Resorts in Chantilly from NZ$222

"Excellent front desk "

"The stay involved multiple maintenance failures and service issues. The building systems were unreliable. Hallways and the lobby were cold due to heating failures. Hot water service went out during the day. Elevator service was limited. Only one passenger elevator worked. Guests were directed to use a service elevator. Room condition was unacceptable at arrival. The toilet seat had urine stains. The toilet also shook violently when used. It appeared improperly installed. Several guest systems did not work. The television hotel information system would not connect. The room phone presets failed. Dialing “0” for the front desk produced no answer. Staff conduct was inconsistent. The front desk interaction was rude. Housekeeping staff yelled in the hallways. Breakfast staff were pushy toward guests. Breakfast service had operational problems. Buffet food was difficult to access. Some items were not kept warm. Overall the property showed failures in maintenance, cleanliness, guest systems, and service quality. These issues affected basic comfort during the stay."

"The staff at the desk had no idea where anything was located. All I wanted to do was go from the hotel to the Washington Capitals Arena as fast as I could, and the lady at the desk had no idea she pulled out a map and sent me 25 minutes in the wrong direction by the time I got back I missed most of the game which cost me $300 otherwise the hotel was nice and in great condition and we loved staying there and it was a good value"

"Room more outdated than expected for price paid and for 4 star hotel. Parking garage very small for fair warning if you have a big car. Also pricey parking. Bed was very comfortable and nice staff. "

"Room was clean. Breakfast was fast and easy. My kids enjoyed the pool and I enjoyed the hot tub. Staff were friendly. Easy access to necessities. "

"Did not use gym. What kitchen?"