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Reviews of Fairfield Inn & Suites by Marriott Channelview

2.5 out of 5
Fairfield Inn & Suites by Marriott Channelview
15822 East Fwy, Channelview, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 260 reviews" "
Rating 8 - Good. 66 out of 260 reviews" "
Rating 6 - Okay. 27 out of 260 reviews" "
Rating 4 - Poor. 10 out of 260 reviews" "
Rating 2 - Terrible. 10 out of 260 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Windi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The security gate was broken. The surrounding area had undesirables hanging around so we didn’t feel comfortable walking the area. Paint was peeling from the ceiling and in the bathroom. Toiletries were broken off the wall.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Windi, We appreciate you sharing your experience with us. We take all feedback seriously and will address the issues you mentioned with the relevant teams for improvement. Our guests' safety and comfort are a top priority, and we apologize for any inconvenience caused during your stay. If you have any further concerns, please don't hesitate to contact our management team directly.

6/10 Okay

Robert

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hard beds
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Robert, We appreciate your feedback on the bed comfort. We recommend guests contact us directly to discuss any specific preferences for their stay. Thank you for sharing your experience with us.

8/10 Good

Glenn

Travelled with partner
Liked: Staff & service
Staff was great, no phone in room shower stuff missing off the walls, room smelled like smoke even though non smoking room. Bathroom dirty and needs fresh paint, electric socket pulled out of wall exposed wires
Stayed 4 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Glenn, We appreciate your feedback and apologize for any inconvenience caused during your stay. We take all comments seriously and will address these concerns with our team for improvement. Our guests' comfort and safety are our top priorities, and we are committed to providing a pleasant experience for all future visitors.

8/10 Good

Courtney

Liked: Staff & service, property conditions & facilities
Response from Manager on 28 Feb 2024
Hello Courtney, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Roberto de los

Travelled with family
Liked: Cleanliness, staff & service, amenities
Some stuff do not work.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Roberto de los, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services for future guests.

6/10 Okay

Jesus

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Ac units need to be clean in the inside of the building
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello Jesus, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address the issue with our housekeeping team to ensure a better experience for our future guests.

2/10 Terrible

Gabino

Stayed 1 night in Nov 2023
Response from Manager on 10 Jan 2024
Hello Gabino, We're sorry to hear that you didn't have a great experience during your stay. We value your opinion and would appreciate it if you could reach out to us directly to share any specific concerns or issues you encountered. We'd like to do our best to address them and make things right for you.

10/10 Excellent

Darrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 3 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Darrius,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Edwin,We are ecstatic to know that you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello sheila,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope that you had a pleasant experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

4/10 Poor

Mark

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Fair for Fairfield
Getting run down. Not up to Marriott par.
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Mark, Thank you for sharing your feedback on your recent stay. We're sorry to hear that you found our hotel to be run down. We appreciate your comment and will share it with our management team for future improvements. We remain committed to providing exceptional experiences for our guests.

10/10 Excellent

Queneshia

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Queneshia,We are thrilled to hear that you had a wonderful stay at our hotel! We strive to provide exceptional service and a comfortable experience for all our guests. We appreciate your positive rating, and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Juan,Thank you for choosing our hotel for your stay. We appreciate your kind words and are delighted to hear that you enjoyed your experience with us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a bit dated, but that was made up with the excellent service and the friendly staff. I would stay there again.
Stayed 2 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Andrew,Thank you for choosing our hotel for your stay. We appreciate your kind words about our service and staff. We're glad that you had a positive experience with us and we would be delighted to welcome you back in the future.

10/10 Excellent

Cipriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Cipriana,Thank you for taking the time to share your feedback. We greatly appreciate your positive rating and are thrilled to hear that you had an exceptional experience at our hotel. We always strive to provide top-notch service to our guests, and we are delighted that we exceeded your expectations. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
It was gated
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Willie,Thank you for sharing your feedback with us. We appreciate your comment regarding the hotel being gated. We understand that safety is a priority for our guests, and we are glad to provide gated access to ensure a secure environment. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Gail

Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Gail,Thank you for your fantastic review! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Aaron,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address any issues to improve our service.

8/10 Good

IRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. The room looked clean, however it had a musty smell. They need to get rid of the carpet. The bathroom needs to be renovated.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello IRIS ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

rushawn

Stayed 3 nights in Jul 2023
Response from Manager on 18 Aug 2023
Hello rushawn,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Jean

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 14 Jun 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

linh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was pleasant and room is clean
Hotel was clean and spacious. Staff was nice and helpful, will stay there again if in the area.
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hello linh,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our area. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Continental Breakfast is very poor, with not a single fruit.
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on 31 May 2023
Hi, Luis. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with our breakfast. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean, comfortable & quiet hotel
Stayed 1 night in May 2023
Response from Vatsal on 23 May 2023
Thank you so much for your feedback. We really appreciate your business!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice, clean safe, & nearby several restaurants
Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hi Jaime,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great employees. Beds way to soft woke up with hurt back. There was water still in the coffee maker in the room. Breakfast wasn't the greatest. Watery eggs. Old hot sauce and spoiled milk
Stayed 1 night in May 2023
Response from Manager on 16 May 2023
Dear Guest,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

10/10 Excellent

Maria, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness
Stayed 2 nights in Apr 2023
Response from Guest Relation Management on 25 Apr 2023
Hi Maria,We appreciate your 5-star rating and positive comment. We're happy to hear that your stay reflected our commitment to keeping our hotel neat and clean for our guests. We appreciate your feedback and look forward to having you stay with us again.

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 24 Apr 2023
Hi Marie,We greatly appreciate your 5-star rating! It was our privilege to earn your business, and we hope to host you again on your next trip to the area!

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 24 Apr 2023
Hi Guest,Thank you for sharing your rating. We regret that our accommodations and services during your recent stay were not to your complete satisfaction. We would like to thank you on behalf of our entire staff for choosing our hotel and we hope that you will give us another chance to serve you and experience the enhancements to our services.

10/10 Excellent

Tracie L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I enjoyed my stay here. I needed a nice hotel close to my daughter's and it was great.
Stayed 3 nights in Apr 2023
Response from Guest Relations Specialist on 21 Apr 2023
Hello Tracie L, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Randal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and was greeted nicely and after requesting if I could check in early the front desk accommodated me. So helpful.
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 16 Apr 2023
Hi Randal,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a pleasant stay at our property and that our front desk team was able to accommodate your request for an early check-in. Thank you for choosing our property, and we look forward to serving you again in the future.

6/10 Okay

Norma

Liked: Cleanliness
Disliked: Amenities
No front desk personnel. Myself and others waiting in line. Pool was closed
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 3 Apr 2023
Hi Norma,It is our goal to provide superior customer service and hospitality, and we regret if we were unable to do so during your visit. Our management has been informed and we are working quickly to resolve this problem so that it does not recur in the future and ensure our front desk has staff available anytime. We hope that we will be given another chance to host in the future and impress you with our improvements

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Guest Relation Management on 10 Apr 2023
Hi David,We are glad you had a wonderful experience during your stay with us. Your 5-star rating is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon!

4/10 Poor

Sundar

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There wasnt any room service even to replace towels for 3 days
Stayed 3 nights in Mar 2023
Response from Guest Relation Management on 16 Mar 2023
Hi Sundar,Your feedback is especially important to us, and we are disappointed to hear of your experience. We want to assure you that we are taking the appropriate measures to address the problem. We are making improvements in housekeeping and management, which includes a more thorough inspection of all guest rooms at regular intervals throughout each day. This will help us ensure that our standards meet your expectations. I hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Frank

Stayed 1 night in Feb 2023
Response from Manager on 19 Mar 2023
Hello Frank,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 22 Feb 2023
Hi Jennifer,To know that your experience was worthy of a perfect rating is the best thing we could hope for. It is our pleasure to have you and we hope to see you again soon!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Guest Relation Management on 17 Jan 2023
Hi Robert,Thank you for taking the time to rate your stay. We'd like to hear more about your experience so that we can use your valuable feedback to improve the next time. If you have any additional comments or suggestions, please contact us directly. We’re looking forward to having you again soon!

8/10 Good

De'Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Worked for the visit.
Stayed 2 nights in Dec 2022
Response from Guest Relation Management on 29 Dec 2022
Hi De'Erica,We appreciate your kind words and eagerly await your next visit. We will continue to improve our facilities and amenities in order to exceed your expectations as we strive to provide you with a superior level of service.

8/10 Good

Marcela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022
Response from Guest Relation Management on 26 Dec 2022
Hi Marcela,Thank you for taking the time to rate your stay. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

kit

Stayed 1 night in Dec 2022
Response from Guest Relation Management on 26 Dec 2022
Hi Kit,We strive to make every guest's stay enjoyable, and we are disappointed to know we fell short of your expectations. We would like to learn more about your visit so that we can address any issues that lead to a low rating and improve our services in the future. Please contact us directly for your comments or suggestions, and it would be very much appreciated.

10/10 Excellent

Maria, Pasadena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and love the treatment
Response from Guest Relation Management on 4 Dec 2022
Hi Maria,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

6/10 Okay

Rania

Stayed 1 night in Oct 2022
Response from Manager on 22 Jan 2023
Hello Rania,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Kelly, Rayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything waa great
Stayed 1 night in Oct 2022
Response from Guest Relation Management on 20 Oct 2022
Hi Kelly,We value your feedback and are grateful for the five-star rating you gave us. Thank you for choosing to stay with us; we hope you'll continue to do so anytime you're in the area.

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very friendly and informative. Definitely staying again, ohh and the morning breakfast is basic (waffles, bagels, fruit, oatmeal) but the coffee is really good🙌
Stayed 2 nights in Oct 2022
Response from Guest Relation Management on 11 Oct 2022
Hi Juliet,We are truly grateful that you took the time to leave us the highest rating and review. We are delighted to hear that you had a pleasant stay with us, enjoyed the coffee and that our staff provided you with exceptional hospitality. Our team will use your feedback to further improve our breakfast service to ensure complete guest satisfaction. We look forward to seeing you again!

10/10 Excellent

Candice

Stayed 1 night in Oct 2022
Response from Manager on 9 Oct 2022
Hello Candice,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Manager on 18 Dec 2022
Hello Thomas,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Kimberley

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice for a quick business trip
The front desk staff was amazing. The first room I received the bathroom wasn't very clean. Switched rooms. The bed isn't very comfortable, overall it could use some updates. I stay in Fairfiield's a lot and this one disappointed. The tv is basic satellite only, no streaming service. The parking is gated, so with a company truck I didn't have to worry as much about theft, I did feel very safe. The hot breakfast was good and had alot of variety.
Stayed 1 night in Aug 2022
Response from Manager on 6 Aug 2022
Hello Kimberley, We can't thank you enough for sharing your feedback with regards to our staff and your comments about our bed. We hope to someday have another opportunity to host your stay.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not Good
Stayed 2 nights in Jul 2022
Response from Manager on 2 Aug 2022
Dear Guest, It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service
Excellent hotel
Stayed 1 night in Jul 2022
Response from Manager on 23 Jul 2022
Hello PATRICIA, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Aside from the problem i have been dealing with due to my debt card not being usable my atay here has been fantastic
Stayed 2 nights in Jul 2022
Response from Manager on 17 Jul 2022
Hello Jennifer, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.