Exterior

Reviews of Halepa Hotel

3 out of 5
Halepa Hotel
El. Venizelou 164, Chania, Crete Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 177 out of 311 reviews" "
Rating 8 - Good. 103 out of 311 reviews" "
Rating 6 - Okay. 24 out of 311 reviews" "
Rating 4 - Poor. 4 out of 311 reviews" "
Rating 2 - Terrible. 3 out of 311 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Louis A Ruprecht

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Georgia, Hingham

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is the noise the ladies were making early in the morning 7:00am. Either moving furniture from the upper lever or standing at the end of the hallway talking and laughing and you could not sleep.
Stayed 6 nights in Oct 2023

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very friendly, helpful and provided great advice for stay in Crete etc. On the following morning breakfast was delicious.
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutiques hotel - nice rooms, great staff
Stayed 1 night in Jul 2023

10/10 Excellent

Tine Uberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not as comfortable as we would have liked
While we had the best room in the hotel (I would have been less happy in one of the other rooms), it was somehow uncomfortable. The rooftop was hot and sterile, the hot tub uninviting. A big negative was breakfast: No fresh orange juice (in Crete! All our other hotels had fresh orange juice) and I am not a fan of Nescafe; eggs were rubbery.
Stayed 3 nights in Sep 2022

10/10 Excellent

david r

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, helpful and friendly. Book your tours through the hotel, better quality, better organized at a better price….do NOT book through GetYourGuide.
Stayed 6 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location just outside of Chania Town
We spent a week at the Halepa Hotel while visit Crete for a wedding. The hotel is beautiful and well located, we great amenities and the most wonderful staff. The food and drinks we had in the hotel were fresh and well priced and it was lovely to be able to eat breakfast outside in the garden. We also loved the rooftop bar and lounge area with the jacuzzi/pool and wonderful views of the coast.
The beautiful very comfy bed in the double room
Stayed 6 nights in Sep 2022

10/10 Excellent

Konstantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Jul 2022

10/10 Excellent

May

Stayed 1 night in Jul 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Jolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy at Hotel Halepa
The hotel Halepa is so charming and thoughtfully decorated to fit the era of its construction. Eleftheria and the staff were all so friendly helpful and provided just the perfect personal touch to make our stay comfortable.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Julio, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean rooms and great location!
Stayed 1 night in Jul 2020
Response from Kostas on 9 Jul 2020
Thank you very much! We really appreciate your review!

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location to tour Chania area, friendly staff, excellent breakfast choices
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay .
Very nice hotel with pleasant 1 kilometre walk to the Harbor area. A former British embassy building the hotel has a lot of character. Breakfast was very good and parking was gated and conveniently located at the rest of the building.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Staff very professional and accommodating. Definitely will return.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Would recommend this hotel!
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere and friendly staff
We had a fabulous time staying at the Halepa Hotel. The staff bent over backwards to ensure our every need was met. Every resturaunt recommendation was a winner. Great selection for breakfast to start the day. The location is great because it is not too close to the harbor that you lose the parking spaces but not to far that you can't walk to get down there and enjoy the scenery. Highly recommended.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
chania
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s outlook it’s overall homely feel much of it was self service. It was better than a commercially run chain property and had a personal touch to o
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jun 2019

10/10 Excellent

Namir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - highly recommended
I recently stayed at the Halepa Hotel for 3 nights. It is very conveniently situated a short, scenic walk from the historic town and harbour, as well as some fabulous restaurants (one has tables that could not be nearer to the sea unless you were in it!) even closer. The building is impressive, the communal rooms are attractive, the bedrooms comfortable with high quality bed linens and toiletries, the garden and roof top terrace both pleasant places to have breakfast or relax. However, like other reviewers, I would say that it was the very courteous, helpful and guest-focused approach of the staff that most stood out. Special praise must go to Χάρις, who worked the late/night shift, and who was particularly helpful. Unphased by a request for a cocktail he had not heard of, he immediately found a recipe, found the ingredients and produced two delicious Negronis every night, served with style! A delightful hotel, excellent value for money and strongly recommended by someone who has high expectations!
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing time and stay. Excellent quality hotel. Very satisfying breakfast. Good location for visiting Chania and other points of interest. Very friendly and helpful stuff.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are what makes this Hotel , it’s the second time we have stayed at the Halepa and we had a lovely 10 days. Thank you!
Stayed 11 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Upstairs area nice. Easy walk through park if you want to go to restaurants. A little far if you want to go to old town market. Breakfast and room just average.
Stayed 2 nights in Jun 2019

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great except no WiFi in room,but in rest of the hotel. The A/C had not been turned on, only the heater. The staff was excellent along with the breakfast.
Stayed 1 night in Apr 2019

10/10 Excellent

Emilia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and the town center Chania
Stayed 9 nights in Sep 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, Lovely friendly staff. A little bit of a walk to main shops & eating places so not ideal for anyone with mobility issues. Very quiet rooftop lounge area with plunge pool. Only criticisms would be breakfast set up not ideal with guests kind of clambering over one another at the small buffet area & drinks a wee touch on the pricey side @ 15 euros for a gin & tonic & an amaretto (cheaper prices may encourage more nights in the hotel rather than going out. All in all we were very well looked after by the lovely friendly staff that couldn't do enough for us in our opinion. Would definitely return.
Stayed 7 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbooked - no room available depiste having paid
We had a 2 nights stay booked for 01/09. We were on a flight coming from the UK so we informed the hotel of our late arrival. Once at the airport we called the hotel again to tell them we would be here shortly; they answered that they were waiting for us and our room was ready. When we got to the hotel, we were then suddenly told the hotel was overbooked, that they had no room for us and we had to go to a different hotel!! The fact that we had already paid, it was 11pm, I was 5 months pregnant and we hadn't eaten didn't seem to even bother them - we barely got an apology! Therefore - I would give it a miss!
Stayed 1 night in Sep 2018
Response from Kostas Chrysanthos on 24 Sept 2018
It is such a pity that you still write and write... As explained to you, we had another pregnant that had to extent for 1 night. We moved you to a Superior Room at a 4 star hotel (despite, you paid economy) just 150 meters away, we offered you the dinner at the Blue Restaurant. Of course we apologized for everything but our actions have been 100% professional and legal.

10/10 Excellent

Rajan, Tempe, ARIZONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price hotel had lot of amenities & the room was well furnished, having free parking.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Matina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Christian Collin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halepa Hotel
Halepa hotels interior is perfect for the type of building it is. Beautiful old British embassy with the sweetest most helpful staff. The fish restaurant down the street and the owner was one of the best places we visited in Crete/San Torini
Stayed 3 nights in Jul 2018

8/10 Good

sujjad

Liked: Cleanliness, staff & service
Average plus
Nice stay .only Receptionist Sofia was great host with acomodating behaviour and co operation .
Stayed 3 nights in Jul 2018

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, and great staff
Hotel grounds are beautiful with lots of seating and shade, to include the roof with a view of the water. The foyer, bar, and dining area are very well appointed and decorated. The room was comfortable, with a true queen sized bed, not two singles pushed together. The elevator was large, not one of the typical tiny European types. Breakfast was excellent, catering to both American and European tastes. Parking is behind the hotel and gated, though there's not much of it and I can see it filling up fast during busier times. There is also overflow parking behind the hotel outside the gate. Location is outside the busy downtown area, which means a little bit of a walk to get to the harbour but far less traffic and congestion. There are some restaurants within easy walking distance of the Halepa. The only thing negative I have to say about the hotel is that there are some things that need updating/replacing, such as the carpet. Otherwise, the stay was great and I would readily stay there again.
Stayed 4 nights in Jun 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to old town and some wonderful restaraunts. I couldn't have been happier.
Stayed 2 nights in Jun 2018