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Elia Palazzo Hotel

4.0 star property
Hotel with a 24-hour front desk, steps from Old Venetian Harbor

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Located in the heart of Chania Town, Elia Palazzo Hotel provides a refined retreat with in-room WiFi and a welcoming terrace. Guests particularly appreciate the attentive concierge staff and convenient dry cleaning services that enhance their stay.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Room, Hot Tub, Ground Floor

Classic Room, Hot Tub, Ground Floor

Classic Room, Hot Tub, Ground Floor

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony | Balcony

Superior Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
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About the area

Map
Theotokopoulou 54, Chania, 73131

What's nearby

  • Old Venetian Harbor - 2 min walk - 0.2 km
  • Maritime Museum of Crete - 2 min walk - 0.2 km
  • Chania Lighthouse - 2 min walk - 0.2 km
  • Chania Central Market - 9 min walk - 0.8 km
  • Nea Chora Beach - 10 min walk - 0.9 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 35 min drive

Restaurants

  • ‪Ταμάμ (Tamam) - ‬3 min walk
  • ‪Remezzo - ‬4 min walk
  • ‪Amphora - ‬2 min walk
  • ‪Galileo Cafe - ‬3 min walk
  • ‪Lithos - ‬4 min walk

About this property

Elia Palazzo Hotel

Upscale hotel near Old Venetian Harbor
Close to Nea Chora Beach, Elia Palazzo Hotel provides amenities, such as a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), tour/ticket information and a 24-hour front desk
  • Luggage storage, smoke-free property and a front desk safe
  • Helicopter/aeroplane tours and concierge services
Room features
All guest rooms at Elia Palazzo Hotel offer comforts, such as air conditioning and bathrobes, as well as amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Fridges, free infant beds and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 400 metres
  • 24-hour return airport shuttle (surcharge)

Things to do

  • Helicopter/aeroplane tours

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Elia Palazzo Hotel Chania
Elia Palazzo Chania
Elia Palazzo
Elia Palazzo Hotel Hotel
Elia Palazzo Hotel Chania
Elia Palazzo Hotel Hotel Chania

Frequently asked questions

Is Elia Palazzo Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elia Palazzo Hotel?

There is free parking nearby.

What time is check-in at Elia Palazzo Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Elia Palazzo Hotel?

Checkout is at 11:00 AM.

Does Elia Palazzo Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 25 per vehicle applies.

Where is Elia Palazzo Hotel located?

Located in Old Town Chania, this hotel is steps away from Byzantine & Postbyzantine Collection and Old Venetian Harbor. Maritime Museum of Crete and Firka Fortress are just steps away.

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Reviews

Elia Palazzo Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

9.6

Location

9.4

Staff & service

8.4

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 71 out of 116 reviews
Rating 8 - Good. 31 out of 116 reviews
Rating 6 - Okay. 11 out of 116 reviews
Rating 4 - Poor. 2 out of 116 reviews
Rating 2 - Terrible. 1 out of 116 reviews

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, loved the breakfast, staff very helpful. Spent time on the small balcony overlooking pedestrian street. Bed was very comfortable too.
Stayed 4 nights in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to waterfront. Nice hotel but a little dated. Reception was very helpful and breakfast was excellent. Close to beach.

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, amenities
Property is located in an excellent location No elevator and we needed to walk up two flights of stairs that were steep. Standard room category are rooms with windows facing back alleys No view!! Rooms with balconies are much nicer but non available for an up grade. Very basic breakfast Bread was fresh and delicious. Rooms were clean
Front of the hotel. I wish there were bistro tables for guests in the front Most hotels in old town chania had them.
Stayed 2 nights in Oct 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 9 nights in May 2025

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room and amenities are exactly as advertised. Breakfast was excellent!!! We enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, spacious, great shower. We had to leave early in the morning so they packed us a huge takeaway breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Very nice hotel at the very good place. Excellent breakfast, big rooms and beautiful place. Only little thing there should have been A wine bottle ready in the room for silver client and there was not and there wasn’t anyone at the reception in the evening or in the morning before we left so we could not ask for that. But all the other things were great.
Stayed 1 night in Oct 2023

8/10 Good

Davide

Liked: Cleanliness, staff & service
The staff is very friendly and helpful. It's a small hotel and it needs some renovations. The room isn’t soundproof at all; I could hear the neighbors all the time.
Stayed 5 nights in Jul 2024

6/10 Okay

Joanna

Liked: Staff & service, property conditions & facilities, room comfort

Nice location, noisy room.

The location is fantastic, right in the old town, very close to the harbour where there are all the restaurants are on the water's edge. The room itself is ok. We had a room with a balcony, onto the street. The only issue was that in the evening, the street is full of restaurants with tables in the street, so it gets very noisy. We tried closing the window and switching on the ac. The ac was incredibly noisy as well. So with out ac it was hot with Ac it was very noisy. When the restaurants closed, we tried to open the balcony door for air but the compressor of the room next door is on the balcony and it was on and also very noisy. Good choice for breakfast.
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, great location, clean modern rooms
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little hotel with lovely staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location, very friendly staff, room was very clean and spacious with a balcony. Would stay here again when visiting Chania.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night. They let us store our luggage when we arrived early in the morning. The location is stellar, in the old town. But there was no parking, so we parked 15 minutes away and had to walk in with our luggage. Our room was large and clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Mena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Experience, staff super friendly and helpful. Although property is hundreds of years in or but the Rooftops rooms were all upgraded and clean. Location is the best if you like to experience living in the old town experience. 👍👍
Stayed 5 nights in Aug 2025

6/10 Okay

Erik

Disliked: Room comfort
Ingen bra service och hjälp. Fick tyvärr sämsta rummet. Lever inte upp till betyget 9 i omdöme.
Stayed 2 nights in Jul 2025

4/10 Poor

Andreas

Liked: Staff & service
Disliked: Property conditions & facilities

To noisy in the morning

Kind staff etc. The main entrance door to our room where not sound proff which made our 2 night not a relaxed stay specially at 05-10.00 o'clock in morning a lot of noice from the kitchen and people going up and down on the stairs. The rest a bit old. You asked us and we reply Hotels.com in an honest way.
Stayed 2 nights in Jul 2025

8/10 Good

Gian Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chania , ultima tappa

Bella struttura in ottima posizione , camera e colazione molto buone . In qualità di utente gold speravo in alcune condizioni più favorevoli , ma tranne la bottiglia di vino non ho avuto altre opportunità.
Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
The women running the property were lovely, especially Maria, the breakfast Chef. Each day she surprised us with delicious tasty Greek treats! Absolutely amazing. The property was clean and comfortable. No fault of management, there is some noise at night from the adjacent restaurants. A sleep app can drown it out though! The women were all great here and welcoming.
Stayed 3 nights in Jun 2025

10/10 Excellent

Damon Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location so convenient for walking and dining. Staff all extremely polite and friendly. Rooms spotlessly clean and breakfast very good. Our only criticism is the lack of a lift which meant my 80 year old husband having to carry heavy cases up 2 flights of stairs as we had a late arrival and no staff on duty.
Stayed 7 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on a great street! Just outside of the main harbour and only took 3 minutes to get there, great breakfast, lunch, and dinner spots all around! Would definitely stay here again.
Stayed 5 nights in Apr 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Property close to old port restaurants and shopping
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Well-situated hotel for old town Chania that is close to the lighthouse, shops and dining. No elevator, but bellman will assist during regular hours. (3 story hotel). Small bathroom. Fantastic service, we left both days before breakfast hours and hotel packed it for us the night before.
Stayed 2 nights in Sep 2024

8/10 Good

Trond Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En herlig uke i Chania

Vi har hatt en fin uke i Chania. Vi bodde på et hotell vi har benyttet før og hvor vi får mye for pengene. God frokost, balkong og gode senger. Veldig sentral beliggenhet og perfekt utgangspunkt for en ferie i Chania. Sentral beliggenhet i Gamlebyen og kort vei til bystranden
Stayed 7 nights in Sep 2024

8/10 Good

xavier

Liked: Cleanliness, staff & service
Agréable car situé dans la ville, mais il aurait été très apprécié d'avoir des places de stationnement spécifiquement réservées à l'établissement. très compliqué de trouver une place en début de soirée. Chambre spacieuse. SDB avec très peu d'accessoires de rangements. Le deuxième étage semble interminable sans ascenseur. Le petit déjeuner est très bien.
Stayed 2 nights in Aug 2024

6/10 Okay

Sam

Disliked: Amenities
The hotel is located in a great location in the old town of Chania ! Very convenient on that end and the staff is nice. However we were disappointed by the hotel and its amenities which are very old and which you don’t see on the Expedia’s pictures because they did rebuild the facade of the hotel but not the inside. First, our room was on the ground floor, with no possibility of opening the window since it was a little outdoor area where some people come to sit, smoke a cigarette or dry their towels. And since we were on the ground floor we could hear the lady who was preparing the breakfast since there was a lady’s bathroom that got converted into a storage room next to us. Second, the breakfast is really basic.
Stayed 4 nights in Aug 2024