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Reviews of First Heritage Inn Rantoul

2 out of 5
First Heritage Inn Rantoul
420 S Murray Rd, Rantoul, IL

Reviews

6.8
Rating 10 - Excellent. 46 out of 308 reviews" "
Rating 8 - Good. 116 out of 308 reviews" "
Rating 6 - Okay. 73 out of 308 reviews" "
Rating 4 - Poor. 46 out of 308 reviews" "
Rating 2 - Terrible. 27 out of 308 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Monika

Disliked: Cleanliness, property conditions & facilities
Not family friendly, rundown and unsafe.
Stayed 1 night in Apr 2024

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here the Sunday night prior to the 4/8/24 eclipse, and we got the last room available. Pros: - functioning heat and refrigerator - easy to get to - close to Walmart and restaurants Cons: - everything seemed old or worn out… towels looked dingy and were threadbare - creaky and bouncy beds - only two towels on a double-queen room - no separation between bathroom and sleeping area - breakfast was frozen pancakes you can reheat or sugary cereals (no eggs, breakfast meat, dairy, etc.) We don’t typically stay at 2-star hotels, so I don’t have much to compare to. It was fine for crashing for the night and I’d stay there if I had to, but I’d stay elsewhere if I could.
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and the staff was very friendly
Stayed 3 nights in Mar 2024

4/10 Poor

Darrell

Disliked: Amenities
worst breakfast ever. do not even count this as a free breakfast. noisy people upstairs.
Stayed 1 night in Mar 2024

2/10 Terrible

Hodimir

Stayed 1 night in Nov 2023

4/10 Poor

Tom

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room condition
Old needs work.
Stayed 1 night in Nov 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service
Disliked: Amenities
When I checked in my heater was not working so I reported it. When I got back the entire unit was replaced with brand new unit. The inn is dated but clean. Price very reasonable and it was a great place to stay during my visit with my daughter at U of I. Decent breakfast of bagels, cereals, bananas and coffee. I will return.
Stayed 2 nights in Nov 2023

2/10 Terrible

Laura

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023

4/10 Poor

Ethbin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had an overbearing smell of frebreze that caused headaches. While the sheets were clean, the vinyl mattress cover was stained and dirty. The remote for the TV/cable box didn't work. All things considered, one gets what they pay for.
Stayed 1 night in Oct 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Beth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bathroom way to small. Only 1 wash cloth provided for 2 adults.
Stayed 1 night in Oct 2023
Response from front desk on 9 Oct 2023
could have asked for more and hotel bathrooms are usually small

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from front desk on 4 Oct 2023
thank you ! we look forward to seeing you again!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late at night but the helpful gentleman at the counter had everything ready for us for a quick and easy check in. Parking was right next to the room. Our room was spacious, well equipped and clean. Wifi worked well. The beds were comfortable and we had a good night sleep after a long day of driving. Breakfast was pretty basic. There was a Walmart within short walking distance that you can buy pretty much everything you need for the journey ahead.
Stayed 1 night in Sep 2023
Response from Derrick on 20 Sept 2023
thanks for staying with us it was my pleasure to help u out

6/10 Okay

Dustin

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Too expensive for the room
We were disappointed it smelled of strong cleaners and we only had 2 pillows and requested more but they didn’t have them so sleep was not good
Stayed 1 night in Sep 2023
Response from front desk on 28 Sept 2023
at least it was clean

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from front desk on 28 Sept 2023
thanks

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby smelled like a trash fire when checking in, saw 3 bugs on walls, had 1 towel and 0 washcloths for 2 guests. No Wi-Fi.
Stayed 1 night in Sep 2023
Response from front desk on 28 Sept 2023
sorry and we do have wifi

4/10 Poor

William, McGregor

Disliked: Cleanliness, property conditions & facilities
Poorly maintained, shouldn't say it has breakfast.
Stayed 1 night in Aug 2023
Response from front desk on 10 Sept 2023
why cuz we have breakfast

4/10 Poor

Eliseo

Stayed 1 night in Sep 2023
Response from front desk on 28 Sept 2023
thanks

4/10 Poor

Martha

Disliked: Cleanliness, property conditions & facilities
They advertised a pool. The pool was closed and looked like it hadn’t been open in years
Stayed 3 nights in Sep 2023
Response from front desk on 10 Sept 2023
it did not affect your stay

8/10 Good

Kenneth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and shows its' age, but it was clean and well maintained. Staff was professional and did all that we asked of them. Location is very convenient for I 57 travelers. Nice area with very little traffic or noise.
Stayed 1 night in Aug 2023
Response from front desk on 10 Sept 2023
thanks for staying with us

2/10 Terrible

Martha

Disliked: Cleanliness, property conditions & facilities
The motel advertised a pool. The pool is closed. The fact that they had a pool was why we booked here. Big disappointment. This is false advertising.
Stayed 1 night in Aug 2023
Response from front desk on 10 Sept 2023
sorry for the inconvenience

8/10 Good

Lynette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quaint - clean- friendly
Stayed 1 night in Aug 2023
Response from front desk on 10 Sept 2023
thanks for staying with us

2/10 Terrible

Amad

Not worth it
Stayed 1 night in Aug 2023
Response from front desk on 22 Aug 2023
We are sorry that you did not enjoy your 3 day stay with us.

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite Rantoul
The hotel is older, but the room was clean and quiet with comfortable beds.
Stayed 1 night in Aug 2023
Response from front desk on 16 Aug 2023
thanks for staying with us

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from front desk on 16 Aug 2023
thanks for staying with us

4/10 Poor

Chris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were dirty when checked in. At first refused to give more towels.
Stayed 2 nights in Jul 2023
Response from front desk on 16 Aug 2023
sorry for the inconvenience

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels in the bathroom. Stool floating int the toilet upon arrival. Gaps around the door. Small bathoom. Unsteady/rottting wood on staircase
Stayed 1 night in Jul 2023
Response from front desk on 16 Aug 2023
did u ask for towels and mention toilet and the stairs are metal so nice try on saying rotten wood on stairs

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from front desk on 16 Aug 2023
thanks for staying

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 4 nights in Jul 2023
Response from front desk on 16 Aug 2023
thanks for staying with us

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Okay, but could be better with some maintenance.
My room was clean. A/C worked really well. Hotel overall needs maintenance and repairs.
Stayed 3 nights in Jul 2023
Response from front desk on 16 Aug 2023
thanks for staying with us

4/10 Poor

Tomohiro

Travelled with family
Disliked: Property conditions & facilities
The door chain was broken, the shower was only lukewarm water, multiple light bulbs were out, and the room smelled musty.
Stayed 1 night in Jul 2023
Response from front desk on 16 Aug 2023
did u mention this to staff they could have changed your room

6/10 Okay

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities
Never got a key to my room, had get staff to let me in my room.
Stayed 3 nights in Jun 2023
Response from front desk on 12 Jul 2023
hard to believe but did u ask for a key? we give keys when u check inn

2/10 Terrible

Sabrina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was on a trip back home from vacation and decided to get a room for the night. Pictures on website looked nice and also featured a pool. Booked a room with the intention of letting my children swim before bed. We we got to the hotel.....pool was empty and was over run with weeds. Building was in poor condition. Suppord beams were warping. Wallpaper in room was peeling off walls and you could see where they had patched a hole and did nothing to finish it and make it look good. There were no towels for bathing. Description stated that it slept 5 but there were only 2 beds. There was nothing to accomidate a 5th person. Had to have my daughter in bed with myself and my husband. I will never stay there again. There were people obviously living there. Saw one person outside making videos on their phone for tiktok it appeared. Very run down establishment and we were very uneasy staying there. Do not recommend this hotel!
Stayed 1 night in Jun 2023
Response from front desk on 5 Jul 2023
no hotel sleeps 5 most hotels have 2 beds aka 4 people and could have asked for towels and yes we have weekly guests that stay here for work in the area not bad people maybe u shouldnt judge so much

6/10 Okay

Bob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was in sad condition. Pool was overgrown, breakfast was only cereal and bagels and most of the property was needing maintenance. Staff was friendly and attentive.
Response from front desk on 12 Jul 2023
thanks for your comments we r working on things and pool been closed for 4 years

4/10 Poor

Denise

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Didn’t have enough towels for my family of four very disappointing
Stayed 1 night in May 2023
Response from front desk on 27 May 2023
all u have to do is ask for more

8/10 Good

Virginia

Stayed 3 nights in May 2023
Response from front desk on 27 May 2023
???

2/10 Terrible

Mason

Stayed 1 night in May 2023
Response from front desk on 10 Jun 2023
sorry for your inconvience

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t even think about it. Pictures lie.
King size bed with 2 billows about she size of my head. Toilet didn’t flush and would slowly drain. Sewage smell in the room. Feet stuck to the the carpet. I called to ask the front desk a question by pushing zero on the phone 2 different times with no answer. The door to the room didn’t fully close and I could see light and it also looked like someone tried to break in. As I was checking out I found a drug spoon not far from the outside of my door.
Stayed 1 night in May 2023
Response from front desk on 27 May 2023
did u say anything to the staff they could have moved you to a different room

2/10 Terrible

gamze sinem

Stayed 3 nights in May 2023
Response from front desk on 27 May 2023
????

4/10 Poor

kenneth

Travelled with group
Disliked: Property conditions & facilities, room comfort
I normally don’t stay at places like this but there was a soccer tournament going on and options were limited so I booked this online. Check in easy and courteous. Upon waking to my ground floor room, I noticed old red tape on the door frame of the unit next to mine (crime scene). Room was clean. Beds were very squeaky and pillow about a inch thick. Tv didn’t work. Bathroom door didn’t shut all the way. You can hear everyone next to you and above you. Normally this place probably rents for about $80/night but due to scarcity I paid $220. I later googled the hotel and crime and found out in 2022 a murder was committed there! I don’t recommend.
Stayed 1 night in Apr 2023
Response from d on 9 May 2023
the murder has nothing to do with the hotel and sorry for tv

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Towels were like rags, can barely stand in the bathrooms, kind of out in nowhere.
Stayed 1 night in Apr 2023
Response from d on 9 May 2023
not out in nowhere there is resturant gas station and a walmart

2/10 Terrible

JENNIFER, LADERA RANCH

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! Rooms were filthy, ours didn’t even have a smoke detector so the room was out of code, toilet leaked all night, the shower leaked water everywhere when it was in use, and the beds were like cement slabs. Asked for extra pillows, and they had none. Rif raff staying up late smoking and drinking outside. The things the hotel nightmares are made of. I was charged $305/night including taxes and fees, which is highway robbery. DO NOT STAY HERE.
Stayed 1 night in Apr 2023
Response from d on 9 May 2023
sorry for your experience

6/10 Okay

David

Business traveller
Disliked: Staff & service
This was the cheapest place on Expedia when I booked it for one night. For these circumstances, it was a good place. There were some issues with the wifi not working and the guy at the desk took a long time to check me in because he didn't know what he was doing. However, the room was better than what I thought it would be for a rock bottom price, and the place conveniently backs onto a Wal-Mart; there's a popular restaurant across the street and the inn is right off the highway.
Stayed 1 night in Apr 2023
Response from d on 9 May 2023
the guy was a new employee sorry

8/10 Good

Paul, Elgin

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Front Desk Agent -DD on 11 May 2023
thanks for staying

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 1 night in Apr 2023
Response from d on 11 May 2023
thanks for staying

10/10 Excellent

Chris

Stayed 1 night in Apr 2023
Response from d on 11 May 2023
thanks for staying with us

6/10 Okay

Amy

Stayed 1 night in Feb 2023
Response from Front Desk Agent -DD on 17 Mar 2023
thank u