Lobby

Reviews of Extended Stay America Suites Champaign Urbana

2.5 out of 5
Extended Stay America Suites Champaign Urbana
610 W Marketview Dr, Champaign, IL

Reviews

7.0

Good

Rating 10 - Excellent. 97 out of 451 reviews" "
Rating 8 - Good. 149 out of 451 reviews" "
Rating 6 - Okay. 103 out of 451 reviews" "
Rating 4 - Poor. 65 out of 451 reviews" "
Rating 2 - Terrible. 37 out of 451 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Whitney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We heard jumping at 2am and it continued all night long.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Whitney, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced due to noise from inconsiderate guests. Our commitment is to provide a peaceful and comfortable environment for our guests, and we regret this was not achieved. We would appreciate it if you would give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

10/10 Excellent

Nadia

Stayed 1 night in Feb 2024

6/10 Okay

Porter

Adequate for the purpose
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Porter, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

4/10 Poor

Cheri

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy with long yellow figure nails was not friendly or helpful at all! Some of the rooms smelled. Hallway smelled of pot!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Cheri, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything - food, shopping, gas and groceries plus Downtown is only a few minutes away for great entertainment. I would definitely recommend!
Stayed 5 nights in Jan 2024

10/10 Excellent

baruck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area has everything you need.
Stayed 1 night in Nov 2023
Response from Hotel Management on 9 Dec 2023
Dear Joe, We're delighted to hear that you found the area around Extended Stay America convenient with everything you need. Your positive feedback is appreciated, and we hope to continue providing you with a comfortable and enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

6/10 Okay

lori, brisow

Liked: Staff & service
Disliked: Amenities
Wasn’t very clean. Had to request all supplies for the kitchen, instead of them being stocked. Overall a bit lacking. Especially for what we paid.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Lori, Thank you for reviewing our hotel. We are glad to know that you enjoyed your stay overall. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was still dirty when I checked in was not properly cleaned
Stayed 2 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Dear Destiny, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Stayed 2 nights in Oct 2023

10/10 Excellent

Grace

Stayed 1 night in Oct 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, staff & service
This is a two star hotel resort at best
This was just your average hotel resort. Nothing special. But had all the amenities of home in the kitchen which was very nice. The free breakfast was nothing more than a small cold muffin or a granola bar. I don't call that breakfast...
Stayed 2 nights in Sep 2023
Response from Hotel Management on 4 Oct 2023
Dear Terry, Thank you for the review of your stay. We are glad you could use our amenities in our fully equipped kitchen. However, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
My hotel room reeked of cigarette smoke. Someone had been smoking cigarettes in that room prior to my arrival. I could not switch rooms either because the hotel was fully booked for the weekend, as were other nearby hotels. I woke up with a headache from the smell. I was seriously considering just sleeping in my car. Worst experience in a hotel, ever!
Stayed 1 night in Sep 2023
Response from Hotel Management on 30 Sept 2023
Dear Jose, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too
Stayed 1 night in Sep 2023

10/10 Excellent

Mariza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

James

Stayed 1 night in Jun 2023

10/10 Excellent

Jean

Stayed 1 night in Jul 2023

8/10 Good

Kristin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
One night with dog. Room was comfortable and clean. Appreciated the fridge with freezer so I could freeze my ice packs overnight. I would stay here again.
Response from Hotel Management on 18 Jul 2023
Dear Kristin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your excellent feedback and are happy to read you and your pet friend enjoyed your stay with us. We work hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations, and we're glad we could make that happen for you. We are also pleased that you loved the convenience of having a fridge in your suite. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to it.Sincerely,Hotel Management

10/10 Excellent

kwanna

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in had dirty sheets on bed remote didn’t work to tv so changed rooms and after getting off elevator it’s smelled lik dead body’s the trash room on the 3rd floor had the whole floor stinking and front desk lady said she don’t do it till 3am and it was only 10 pm so we checked out
Stayed 2 nights in Jun 2023
Response from Hotel Management on 28 Jun 2023
Dear Anthony, We regret we couldn't give you a better impression when you checked in. Our team's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our housekeeping for review and action. We're sorry you had to cancel with us, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

4/10 Poor

Thad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Smelly room, small and hard beds, zero amenities, ridiculous breakfast offerings, zero customer service, building is old
Stayed 2 nights in Apr 2023
Response from Hotel Management on 26 Apr 2023
Dear Thad, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 Okay

Mark

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place is adequate—no better and in some ways, worse. Almost everything in my room worked (a couple lights didn’t), but all the furnishings, linens, pillows, toilet paper, etc) were as cheap as possible — Dollar Store quality. Smoking is apparently allowed in some rooms, so although I had a nonsmoking room, I could smell the smoke constantly through the thin walls. The bed, thankfully, was good enough to sleep on. The room rate was cheaper than most comparable properties in the area, so…you get what you pay for.
Stayed 4 nights in Apr 2023
Response from Hotel Management on 25 Apr 2023
Dear Mark, Thank you for taking the time to evaluate your experience. Our team strives to ensure a pleasant experience for our guests throughout their stay. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations. We will address the issues you described with the concerned individuals to ensure we always meet the high standards we usually provide. We hope you will consider revisiting us so we can have the opportunity to show you a much-improved experience.Sincerely,Hotel Management

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Good value. Comfortable bed and pillows. Would have liked a coffee maker and a hair dryer. No one was at the desk at 630 a.m. so I left our room card keys on the desk. Wasnt sure how to check out.
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
i have no words. we stayed there and just the stench of the place was enough for me to say “check out right now and we’ll go somewhere else” minutes after entering the room. If u love the smell of cigarettes and must this is right up ur alley. ( not kidding) would have expected this sort of service/cleanliness from a motel 6. the price does not reflect at all what goes on in that place. i literally got chills leaving bc i was just so in shock at my experience.
Stayed 1 night in Mar 2023
Response from Hotel Management on 28 Mar 2023
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit. Sincerely,Hotel Management

4/10 Poor

Dena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The stay was disappointing. The hallway had a weird smell to it, as did our room, and the "breakfast" was anything but a breakfast (it was only packaged muffins, flattened granola bars, and some oatmeal). We stayed here because the listing said breakfast was included. Had we known how paltry it would be, we would have stayed somewhere else. The air conditioning unit also made sporadic, loud noises. We did not sleep well at all.
Stayed 1 night in Mar 2023
Response from Hotel Management on 28 Mar 2023
Dear Dena, Thank you for your recent visit and feedback. We are sorry for your experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing out the concerns, as it will help us improve. Our concerned team is already at work to review and take action. We hope you consider this an isolated incident and will return for another stay. Sincerely,Hotel Management

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Lobby and elevators were not clean. Room was incredibly outdated and smelled like weed. I immediately walked out after entering and found another hotel down the street.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 20 Mar 2023
Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our concerned team is already working on the areas mentioned. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness
The first room they gave me was filthy and smelled of smoke terrible, the heater was very loud. Also found a pocket rocket on the floor. Second room was fine. The cost was good
Stayed 2 nights in Feb 2023
Response from Hotel Management on 24 Feb 2023
Dear Justin, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great affordable stay. The staff members were kind and helpful
Response from Hotel Management on 16 Jan 2023
Dear Angelica, Thank you for selecting Extended Stay America. Our highest priority is ensuring you have an exceptional stay at a great price, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

4/10 Poor

Melanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, comfortable and nice breakfast .
Stayed 1 night in Jan 2023

6/10 Okay

robert, Champaign

Stayed 7 nights in Sep 2022

4/10 Poor

Tom

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very cheap but you charged me $350
Response from Hotel Management on 8 Nov 2022
Dear Tom, We are sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We hope you will stay with us again.Sincerely,Hotel Management

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Margaret

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
We booked 2 rooms through Expedia and thankfully that at least had our reservation but we had to squeeze everyone into one room. There were little gnats in our room which was not great
Stayed 2 nights in Oct 2022
Response from Hotel Management on 13 Oct 2022
Dear Margaret, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Terrible

William

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in issue
Stay was great no problems. Check in was a issue. The hotel could not find my reservation. I was told by Irene on a live chat with you guys that. I may have hit the back button after I booked my room? The only thing she could do is cancel my room so I can re book. Payment was made and conformation email was sent. The manager had to look into it and eventually find my booking.
Stayed 1 night in Sep 2022
Response from Hotel Management on 7 Oct 2022
Dear William, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being welcoming. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

6/10 Okay

Denise

Liked: Room comfort
Fair condition. No breakfast
Kitchen had not been cleaned, dirty stove top parts in sink w food on them. Room had bad odor. Person at the desk not very friendly, or hospitable. We’ve never stayed in an extended stay. Also website said breakfast. They did not serve breakfast they had coffee and packed muffins. We thought it was a holiday inn express. Will never stay at an extended stay again
Stayed 1 night in Sep 2022
Response from Hotel Management on 5 Sept 2022
Dear Denise, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure the room should be thoroughly checked before arrival for future guests. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are grateful for your feedback that helps us improve our guest experience, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management

6/10 Okay

Elvira

Stayed 1 night in Aug 2022

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Valerie

Stayed 5 nights in Jul 2022

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't care for the way the front desk agent hollered at me as I exited the elevator at 7:35am asking me if I was checking out. Check out time is 11am also I was speaking to someone else and not at the desk.
Stayed 1 night in May 2022
Response from Hotel Management on 25 Jun 2022
Dear Amanda, thanks for being our guest at Extended Stay America. We appreciate your taking the time to give us feedback about your recent stay. We are sorry for the behavior of our front desk staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We look forward to welcoming you back the next time you are in the city. Sincerely Hotel Management

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Otto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 4 nights in May 2022
Response from Hotel Management on 24 Jun 2022
Dear Otto, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management

8/10 Good

Jennifer

Stayed 1 night in May 2022

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
They are very kind and helpful. Always good service whether long or short stay!
Stayed 1 night in Apr 2022

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price
Stayed 1 night in Apr 2022
Response from Hotel Management on 25 Apr 2022
Melanie, thank you for being a guest at Extended Stay America and sharing your experience. We are delighted to know you enjoyed your stay with us and were especially pleased with the price of your visit. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management