Holiday Homes in Chagrin Falls

"I stayed at the hotel for 5 nights and had a mediocre experience. There were hairs in the bathroom and stains on most of the textiles (curtains, rug, towels). Our key cards continuously became deactivated during our stay and we often had to come back down to the front desk for new keys. One time, I had to come back down 3 times in a row. I kept being told to keep the key card away from my phone as if it was my fault despite not having a phone on me any of those times. I was told someone would come by to check the lock before we left for the day. When I asked if someone came by when we returned, he told me maintenance wouldn’t be available until the next day. I was led to believe someone would be checking on it while we’re out. I still didn’t have a key that worked and I wasn’t offered a solution. The next day, maintenance came by to check the lock after I had just come out of the shower. I heard someone at the door repeatedly trying to get in. I was not called to let me know someone was coming and there was no knock at the door. All of these issues and I was barely issued an apology. "

"Nice hotel, very clean, great staff but for as nice of a hotel as it was there was no microwave in our room and the AC wasn’t working it was sweltering in the room!! "

"Beth at the front desk was lovely! "

"Bathroom was too small to use"

"Large clean room for two people, but only one chair. We were promised another, but it never materialized. Good storage in room. Excellent courtesy shuttle to Cleveland Clinic sites and University Circle sites--very prompt and very reliable."

"Excellent n close to my dr appt n amazing staff n front desk very loving n professional 💗💗💗"

"The staff was exceptional! Property beautiful. I highly recommend staying here!"

"First we get there at 4:30 had to wait over an hour for our room. Then Our room was broken into at 03:30am, followed by front staff banging on the door trying to kick us out of the room stating we were in the wrong room. Threatening to call police on us. Ultimately we left by choice at 04:30am. Also had stripped beds and trash in the room when we first arrived. Room wasn’t even ready when they let us in."

"The hotel was downtown but within walking distance to rock n roll hall of fame/ science center, and the browns football stadium. The hotel rates and parking rates were better than the others for this day."