Exterior

Reviews of Sheraton Cerritos Hotel

3.5 out of 5
Sheraton Cerritos Hotel
12725 Center Court Dr S, Cerritos, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option for business travellers, a true 4 star hotel serviced by top notch management and staff. Alfredo at the Cornerstone Cafe was the best!
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you so much for your compliments. We're delighted that Sheraton Cerritos Hotel met your expectations for your business travel needs. We've shared your kind words with Alfredo at the Cornerstone Cafe. We take pride in our team members and management, and it's heartening to hear that Alfredo provided stand-out service. We look forward to welcoming you back on your next business trip.

10/10 Excellent

Shashank

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Shashank, it's great to hear that the location of Sheraton Cerritos Hotel was convenient for you. We hope to welcome you back soon for another positive experience.

10/10 Excellent

Jená

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this was a great staycation
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Jená, it's wonderful to hear that you enjoyed your staycation at Sheraton Cerritos Hotel. We strive to provide memorable experiences and your kind words let us know we're doing our job right! We hope to welcome you back in the future for another delightful stay.

10/10 Excellent

Shadia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great ubication, nice neighborhood, nice place
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Shadia, we're thrilled to hear you appreciated the Sheraton Cerritos Hotel's ideal location and pleasing surroundings. It delights us to know you had a positive overall experience. We hope you'll visit again soon.

10/10 Excellent

Wendi, Hemet

Liked: Cleanliness, staff & service, property conditions & facilities
I do wish they had some kind of free Continental breakfast.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Wendi, we're thrilled to see your high rating, a sign of your overall positive experience at Sheraton Cerritos Hotel. We noted your suggestion for a complimentary continental breakfast. Your feedback helps us improve and we sincerely thank you for that. We look forward to welcoming you back soon.

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel I would recommend it
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Belen, it's wonderful to hear that you had an exceptional experience at the Sheraton Cerritos Hotel. Your recommendation means a lot to our team members. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Elena, thank you for your high rating of Sheraton Cerritos Hotel. We appreciate your trust and we're thrilled to have met your expectations for an enjoyable stay. We're looking forward to welcoming you back on your next trip. Safe travels!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Customer Service on 4 Apr 2024
Lorena, it's truly heartening to know that you had an excellent experience at Sheraton Cerritos Hotel. We appreciate your valuable feedback and look forward to welcoming you back in the near future.

10/10 Excellent

Anuraag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and perfect! The front desk staff were very professional and courteous. They did a great job during the check-in. Definitely recommend!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Anuraag, thank you for highlighting the pristine condition and perfect ambiance of Sheraton Cerritos Hotel. Our team members make every effort to provide professional and courteous service, and we're thrilled to hear they made a positive difference during your check-in process. You kind recommendations are greatly appreciated, and we can't wait to welcome you back!

8/10 Good

Eva

Disliked: Staff & service
No mocrowave
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Eva, thank you for your valuable feedback. We acknowledge your concern about the absence of a microwave. Your comfort is our priority, and we appreciate your suggestion for providing amenities that could enhance your experience at Sheraton Cerritos Hotel. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, super friendly staff, clean rooms! Definitely will stay here again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Zachary, thank you for your wonderful feedback! The team at Sheraton Cerritos Hotel is thrilled to hear of your positive experience, particularly noting our great location and cleanliness. We're excited for your next visit and to provide the same friendly service. Safe travels until then!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Andrew, it's wonderful to see your five-star rating for Sheraton Cerritos Hotel! It's a joy to know your stay with us was exceptional. We all look forward to the opportunity to welcome you again on your next visit.

8/10 Good

Raul

Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Raul, it's wonderful to see that your time at Sheraton Cerritos Hotel was well-rated. We're pleased to know we met your expectations and would love to welcome you back in the future. Your satisfaction is our greatest reward.

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities
it is accessible and neat, great service
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Heidy, thank you for your kind words about the Sheraton Cerritos Hotel. We take pride in our convenient location and are encouraged to hear of your appreciation for our cleanliness and the service excellence delivered by our team members. We look forward to your return visit, where we'll aim to make your stay as wonderful.

10/10 Excellent

Shakenah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel close to shopping and food. The best part free parking and low deposit fee.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Shakenah, we appreciate your positive feedback. It's wonderful to know that the convenience of Sheraton Cerritos Hotel's location made your stay enjoyable, coupled with our complimentary parking and reasonable deposit fee. We look forward to hosting you again in the future.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cerritos.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Carlos, thank you for sharing your thoughts. It's a delight to know you find the Sheraton Cerritos Hotel to be an excellent choice in Cerritos. We'd love to welcome you back soon!

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the tv had a little hickup on top of tur screen. There was a black image kept popping out and had to exit and resume to get rid of it. Other than that we had a great night, comfy night. Thank you.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Leonardo, we're delighted that your visit at Sheraton Cerritos Hotel was largely enjoyable and comfortable. We appreciate your patience with the minor TV glitch and assure you that we constantly strive to provide a seamless experience. Your feedback helps us improve, and we can't wait to welcome you back for another great night. Thank you.

6/10 Okay

Eunyoung

Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Eunyoung, it appears there weren't any particular comments regarding your stay. Should you have any specific feedback about your experience, it would greatly assist us in improving our services. We value your input and hope to welcome you back soon.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Maria, it seems like you had a fantastic experience at Sheraton Cerritos Hotel! We're grateful for the star rating you've given us. Our team is always here to provide the best service possible. We look forward to welcoming you back in the near future.

6/10 Okay

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good . The only thing i had a problem with was the heating system in the room not working . Even though it was cold that night i preferred it to worked .
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Andre, we appreciate you sharing your experience. It's regrettable to learn about the issue you encountered regarding the room temperature. We always aim to provide a comfortably conditioned environment for our guests. Rest assured that your feedback has been forwarded to the relevant team for review. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Peter

Travelled with family
Liked: Property conditions & facilities
Staffs were courteous, and the location was superb with restaurants and shops in vicinity.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Peter, it's fantastic to hear your stay at Sheraton Cerritos Hotel was enjoyable. We're delighted that our team members impressed you with their courtesy and that you found the location advantageous. The presence of nearby restaurants and shops truly adds to the experience doesn't it? Thank you for taking the time to leave such a wonderful review, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Johnnie, thank you for your positive feedback. We're thrilled to hear you found the Sheraton Cerritos Hotel to your liking. We appreciate your kind words and hope to welcome you back soon!

4/10 Poor

Joyce

Travelled with group
Liked: Staff & service
Disliked: Amenities
Charging for internet connection?! Deplorable! The shower head was facing the wall and too high up to adjust so unable to shower. Charging for water?! What is wrong with you people?!
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Joyce, we regret to hear about the inconveniences you encountered, particularly with the internet charges and shower head positioning. Your comments have been noted and will be shared with the relevant teams to ensure such issues are addressed promptly. We also understand your concerns about additional charges and want to assure you that our pricing decisions are carefully considered to provide the maximum value to our guests. We value your patronage and hope to have another chance to provide you with a more satisfying stay in the future.

10/10 Excellent

Rosalynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful and enjoyable stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Rosalynn, it's wonderful to hear you had a beautiful and enjoyable stay at Sheraton Cerritos Hotel. We aim to provide our guests with memorable experiences. Looking forward to welcoming you back in the future.

10/10 Excellent

Mildred

Liked: Cleanliness, property conditions & facilities
Nice hotel and room
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Mildred, it's delightful to hear you enjoyed your stay at Sheraton Cerritos Hotel! We're pleased that you found our establishment and accommodations to your liking. We hope to welcome you back again in the near future. Enjoy your day!

10/10 Excellent

Hani

Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Hani, it's wonderful to hear that you had a fantastic stay at the Sheraton Cerritos Hotel. Our goal is to provide each guest with an exceptional experience, and we're thrilled everything met your expectations. We eagerly anticipate your next visit. Safe travels until then!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Sheryl, thank you for choosing Sheraton Cerritos Hotel and for taking the time to leave your rating. We're delighted to see that you had a complete five-star experience. Our team eagerly looks forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to SoCal once or twice a year and I always stay at Cerritos Sheraton. I have never been disappointed. The room was spacious and clean with a comfortable bed. The parking couldn't be any easier and its free! Easy access to freeways and lots of shopping options nearby if you forgot to pack something. As a solo female traveler, I felt very safe there.
Stayed 4 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Luisa, it's always a pleasure to learn when guests, such as yourself, enjoy their stay at Sheraton Cerritos Hotel. We're glad to hear that the spacious rooms, comfortable beds, and easy parking enhance your visits. It's also great to know that our location conveniently serves your needs and offers a safe environment. We value your loyalty and look forward to welcoming you back on your next trip to Southern California. Safe travels until then.

8/10 Good

Eliseo, Long Beach

Travelled with partner
Convenient. Close to the freeway and amusement parks. Lots of parking.
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Eliseo, it's great to hear that you enjoyed the Sheraton Cerritos Hotel's convenient location near freeways and amusement parks. We're also pleased to hear you found our parking ample. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Sobia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Sobia, thank you for rating your stay at Sheraton Cerritos Hotel. We're pleased to know that your experience has been positive, as we consistently strive to provide exceptional service. We're eager to welcome you back on your next visit!

10/10 Excellent

shna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Shna, we're delighted to see you enjoyed your brief visit at Sheraton Cerritos Hotel. Our goal is to provide memorable experiences regardless of the duration of your stay. We eagerly await an opportunity to host you again in the future.

10/10 Excellent

DERECK

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Dereck, it's wonderful you enjoyed the exceptional experience at the Sheraton Cerritos Hotel. Your high rating serves as a great affirmation of our continual commitment to providing outstanding service. We eagerly await your next visit to create more memorable moments.

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Feb 2024
Mario, thank you for your positive feedback! At Sheraton Cerritos Hotel, our team members strive to provide excellent service and it's great to hear you experienced this. We hope to welcome you back soon!

10/10 Excellent

Luke

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Luke, thank you for choosing to stay at Sheraton Cerritos Hotel and for leaving such a high rating. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Eric, Fullerton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Eric, it's fantastic to hear that you had a good experience at Sheraton Cerritos Hotel. We work hard to maintain our property and are delighted it met your expectations. We're looking forward to welcoming you back.

10/10 Excellent

Donna Joy Carpio

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Donna, thank you for choosing Sheraton Cerritos Hotel. We are thrilled to understand you had a wonderful stay with us. We look forward to your next visit.

10/10 Excellent

Salome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Salome, it's wonderful to hear that you appreciated the beauty of Sheraton Cerritos Hotel. We're pleased you had a positive stay with us and hope to welcome you back soon.

6/10 Okay

H Kwang

Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
H Kwang, with a rating-only review, it's challenging to understand where we met or missed the mark during your stay. We would greatly appreciate it if you could share more details about your experience. Please feel free to reach out to us to discuss further enhancements for your future visits.

10/10 Excellent

Mindy

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Mindy, thank you for choosing Sheraton Cerritos Hotel for your stay. It's delightful to know that you had a great experience. We strive to continually provide excellent service and accommodations. We're looking forward to welcoming you back in the future.

10/10 Excellent

Roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How can you go wrong with a Sheraton bed?? I slept so well, the area is very quiet. The hotel restaurant has a good breakfast buffet, and there are other restaurant options in the vicinity.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Roland, it's wonderful to know you found the comfort you were looking for at Sheraton Cerritos Hotel, particularly with our renowned beds. We're also delighted you appreciated the tranquillity of the area, our breakfast buffet, and the varied dining options nearby. It was our pleasure to serve you, and we look forward to your next visit.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Nicole, it's wonderful to know that your stay at Sheraton Cerritos Hotel was a delightful one. We appreciate your positive feedback and look forward to hosting you again.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m staying here again
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Feb 2024
Mario, it's wonderful to hear that you enjoyed your stay at Sheraton Cerritos Hotel so much that you're planning to come back. Our team is thrilled to know that we have made an impression and look forward to creating another delightful experience for you on your next visit.

10/10 Excellent

Juan, San Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back again soon!
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Juan, it's fantastic to hear that you plan to return to Sheraton Cerritos Hotel. We're eager to welcome you back! Thank you for sharing your experience with us.

6/10 Okay

Jean, san jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall property was in good area and lots of shopping. Walmart, as well as many restaurants are right across the street. Disneyland is a 13 min drive. Staff was friendly and worth it to add the breakfast. Nothing fancy or anything but enough to fill your stomach and get your day going (coffee, juice, cereal, eggs, bacon, potatoes, quesadillas, etc). Parking was also included and easy to park. One complimentary bottle water in the room and the other bottle water was available for $6 purchase. No microwave in the room but it does have a mini fridge. Room is also a little outdated.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Jean, it's great to hear you found the Sheraton Cerritos Hotel conveniently located near shopping venues and Disneyland. Also, it's heartening to learn that our team members made a positive impression and that breakfast was a value-add to your stay. Please note, that we're continuously working on improvements to enhance the guest experience. We would love to welcome you again and demonstrate the steps we're taking to make our rooms even more comfortable. Thank you for sharing your insights.

6/10 Okay

Chris

Disliked: Staff & service
Response from Customer Service on 31 Jan 2024
Chris, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and will use it to continue enhancing our guest experience. We hope to have the opportunity to serve you better in the future.

8/10 Good

YOUNGHO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is too expensive
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
YoungHo, the team at Sheraton Cerritos Hotel appreciates your feedback. We understand your concerns regarding the breakfast pricing. We strive to provide a variety of quality offerings to start your morning right and this comes with certain costs. We hope the rest of your stay was enjoyable and look forward to welcoming you back soon.

10/10 Excellent

Teresia, Las Vegas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Teresia, it's wonderful to hear you loved your stay at the Sheraton Cerritos Hotel. We strive to provide the best experience possible for our guests, and we're thrilled to know you enjoyed your time with us. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Ivan

Travelled with family
Liked: Amenities
Very clean, quick check in, comfy beds, and location is great!!
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Ivan, thanks so much for sharing your positive experience at Sheraton Cerritos Hotel. It's wonderful to hear that our swift check-in process, comfortable beds, and excellent location added to the value of your stay. We'll always strive to deliver these standards of cleanliness and convenience. Looking forward to See you again!

8/10 Good

YI-FAN

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Yi-Fan, thank you for choosing Sheraton Cerritos Hotel and taking the time to rate our property on Expedia. Noticing the high rating, we're pleased that your stay met your expectations. It would be our pleasure to be your choice of stay again in the future.

6/10 Okay

Shawn

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Shawn, thank you for taking the time to rate your experience. We hope to have another opportunity to deliver a more satisfactory stay in the future.