1 bedroom, Egyptian cotton sheets, memory-foam beds, in-room safe
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Reviews of Dulcinea Hotel and Suites

3 out of 5
Dulcinea Hotel and Suites
M.L Quezon National Highway, Pajo, Lapu-Lapu, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 350 reviews" "
Rating 8 - Good. 164 out of 350 reviews" "
Rating 6 - Okay. 65 out of 350 reviews" "
Rating 4 - Poor. 20 out of 350 reviews" "
Rating 2 - Terrible. 12 out of 350 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Martin

Travelled with group
Disliked: Staff & service
No wifi
Hotel advertises wifi but has none. They have changed to a quarantine hotel and attempted to refuse to honor reservation. We had to be very insistent
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Mary Dyn on 21 Dec 2020
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020
Response from Mary Dyn on 19 Dec 2020
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Mary Dyn on 23 Jul 2020
Thank you!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency Stay.
It was an emergency stay and they took good care of my parents. They returned from the US after many attempts and as soon as they arrived in Cebu it was locked down.
Stayed 4 nights in Jun 2020
Response from Mary Dyn on 6 Jul 2020
Dear Mr./Ms. David, Thank you for taking the time to review your stay with us.Your feedback is really appreciated. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. We wish you all the best and we hope to see you again. Warm Regards, Mary Dyn

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay here.
Quaint hotel with friendly staff. Not the easiest place to find as it's set back from the road and located on the second floor. Still, once there enjoyed the stay and had no problems whatsoever.
Stayed 1 night in Mar 2020
Response from Mary Dyn on 16 Mar 2020
Dear Mr./Ms. Marc, Thank you for taking the time to review your stay with us.Your feedback is really appreciated. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. We wish you all the best and we hope to see you again. Warm Regards, Mary Dyn

10/10 Excellent

NECITO JR.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
No elevator. Staff was great breakfast great. Good rates. 10 minute from airport
Stayed 1 night in Feb 2020
Response from Mary Dyn on 22 Feb 2020
Dear Valued Guest, Thank you so much for taking the time to share your review with us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Liked: Staff & service
Close to all amenities like restaurants, malls, and entertainment areas.
Stayed 1 night in Feb 2020
Response from Mary Dyn on 22 Feb 2020
Dear Valued Guest, Thank you so much for taking the time to share your review with us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from Mary Dyn on 3 Feb 2020
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Difficult to find. Room was specious and clean but offered no view. Breakfast is a choice of two meal, no buffet. No amenities except foe for airport shuttle. Bathroom is slippery if wet and its a high step to get in and out of the tub. If i knew what the hotel looked like crim the outide i would have booked elsewhere. There is construction going on all hours of the night and a night club is near by so forget about sleeping at night.
Stayed 2 nights in Jan 2020
Response from Mary Dyn on 4 Feb 2020
Dear Valued Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We would like to apologize for the shortcomings you experienced during your stay. Please rest assured we have addressed this with the team to ensure we improve on this. Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need elevetor
Stayed 1 night in Jan 2020
Response from Mary Dyn on 1 Feb 2020
Dear Valued Guest,, Thank you so much for taking the time to share your review with us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

JSalvador, Maryland

Travelled with partner
It was not a perfect stay but I have nothing to complaint about. If there were any flows these are situations that you experience in any 5-star hotel. Staff were polite helpful and courteous. Even the shuttle driver was very helpful. Kudos to you guys.
Stayed 1 night in Jan 2020
Response from Mary Dyn on 1 Feb 2020
Dear Mr./Ms. Salvador, Thank you for taking the time to review your stay with us.We are so happy to hear that you are satisfied with your stay with us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Mary Dyn on 16 Dec 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Mary Dyn on 15 Dec 2019
Dear Valued Guest, Thank you for rating us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay.
Great place to stay. Clean, great service, friendly staff.
Stayed 2 nights in Nov 2019
Response from Mary Dyn on 29 Nov 2019
Dear Mr./Ms. Bob, We would like to thank you for sharing your feedback with us regarding your recent stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn

6/10 Okay

Paul

Stayed 1 night in Nov 2019

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Mary Dyn on 26 Nov 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd stay staff has always been great.only dislike is stairs walk but staff makes it worth walk
Stayed 1 night in Oct 2019
Response from Mary Dyn on 3 Nov 2019
Dear Valued Guest, We would like to thank you for sharing your feedback with us regarding your recent stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and convenient
Place was clean and very reasonably priced, but the service (especially at the front desk) was very nice and accommodating. Close to the airport with a free shuttle.
Stayed 3 nights in Oct 2019
Response from Mary Dyn on 31 Oct 2019
Dear Mr./Ms. Nicholas, We would like to thank you for sharing your feedback with us regarding your recent stay . It is always a pleasure to receive positive feedback, especially about our front desk team. They are a true assets to our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn

6/10 Okay

Reign

Travelled with partner
Liked: Cleanliness, staff & service
Room was good nice and big. but it would be nice if they have simple things, simple but big help like a clock for their foeign costumers to see local time. It has a complementary drinks but if you want tea or coffee you have to ask for a kettle, it doesnt make sense why they didnt have it inside our room for easy access. also need a good toilet seat, it was wobbly, falling appart and too small for the toilet bowl itself. Nice breakfast but too bad we found a bug on our bacon. Overall it was a good stay we didnt take it too much of a deal because we we're just staying overnight.
Stayed 1 night in Sep 2019
Response from Mary Dyn on 2 Oct 2019
Dear Mr./Ms. Reign, Thank you for taking the time to share your review with us.We would like to apologize for your bad experience during your stay.Please rest assured we have addressed these concerns with the team to ensure these will not happen again in the future. Once again thank you so much and we hope you could give us another chance to serve you Warm Regards, Mary Dyn

10/10 Excellent

Kurkin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mary Dyn on 30 Sept 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
The price was right and its a good place to sleep, however its not a very nice hotel, and the hotel is located above a gay club/bar. Location near a mall but far from everything else (including the airport).
Stayed 1 night in May 2019
Response from Mary Dyn on 29 Sept 2019
Dear Valued Guest, Thank you so much for giving us a review. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Mary Dyn on 29 Sept 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Jac

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and has free shuttle and breakfast
Stayed 1 night in Sep 2019
Response from Mary Dyn on 17 Sept 2019
Dear Mr./Ms. Jac, Thank you for taking the time to review your stay with us.We are happy to hear that your stay with us went well. We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The room was very clean & comfortable. The people were very nice & helpful. The tub was very soothing. The hotel shuttle got us to the airport right on time.
Stayed 1 night in Sep 2019
Response from Mary Dyn on 16 Sept 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us.Your feedback is really appreciated. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. We wish you all the best and we hope to see you again. Warm Regards, Mary Dyn

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Mary Dyn on 6 Sept 2019
Dear Valued Guest, Thank you for rating us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Mary Dyn on 6 Sept 2019
Dear Valued Guest, Thank you for rating us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mary Dyn on 4 Sept 2019
Dear Valued Guest, Thank you for rating us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lies
I stayed four nights in a pleasant room. When I had to stay a fifth night my room was changed and I was told the aircon was just turned on and was warming up. The attendant Lied. The air conditioner never became cold all night. Otherwise my stay was pleasant. But they wouldn’t do anything about the aircon or a better room!!!
Stayed 4 nights in Aug 2019
Response from Mary Dyn on 31 Aug 2019
Dear Valued Guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you had a pleasant stay with us but were sorry to hear there were some issues with temperature. Please rest assured we have addressed this with the team to ensure we improve on this. Kind regards, Mary Dyn

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the room so big,excellent staffs we ask to print some of our documents they are very helpful and near to gaisano mall & airport, overall nice this hotel we stay 6-nights
Stayed 6 nights in Aug 2019
Response from Mary Dyn on 26 Aug 2019
Dear Valued Guest, We would like to thank you for sharing your feedback with us regarding your recent stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 3 nights in Aug 2019
Response from Mary Dyn on 20 Aug 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect score. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. All the best and hope to see you soon again! Warm Regards, Mary Dyn

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mary Dyn on 18 Aug 2019
Dear Valued Guest, Thank you for rating us. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mary Dyn on 13 Aug 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

8/10 Good

Germalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mary Dyn on 7 Aug 2019
Dear Mr./Ms. Germalyn, Thank you so much for giving us a rate. We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Mary Dyn on 2 Aug 2019
Dear Mr./Ms. Philip, Thank you so much for giving us a rate. We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mary Dyn on 2 Aug 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Oscar&Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in a breeze. Shuttle from airport a big plus!
Stayed 1 night in Jul 2019
Response from Mary Dyn on 31 Jul 2019
Dear Mr./Ms. Oscar & Martina, Thank you for taking the time to review your stay with us.We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
it was good.except no elevator! but they (staff) were friendly and helpful..
Stayed 3 nights in Jul 2019
Response from Mary Dyn on 29 Jul 2019
Dear Ma'am/Sir, Thank you for taking the time to review your stay with us.It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. All the best and hope to see you soon again! Warm Regards, Mary Dyn

6/10 Okay

Nehemiah

Liked: Staff & service
2 nights at Dulcinea
The rrom we occupied is spacious for two people. However the water pressure is low and the way the bathroom is set up.. there will always be pool of water on the floor outside the bathtub after a bath. Another thing .. there is no dining area, the food is delivered to our room everyday. The food is good though and the delivery is on time. The hotel lobby is found on the third floor, no big deal just that it was not explicit in the information provided. Overall, a bit pricey. There are accommodations with better offerings but at a lower price.
Stayed 2 nights in Jul 2019
Response from Mary Dyn on 29 Jul 2019
Dear Mr.&Ms. Nehemiah, Thank you for sharing your feedback regarding your stay! ! We really value feedback from all of our guests, as this allows us grow and improve constantly. Please rest assured that all your concern are duly noted. We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Mary Dyn on 14 Jun 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in May 2019
Response from Mary Dyn on 31 May 2019
Dear Mr./Ms. John, Thank you so much for giving us a rate. We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo
Good airport stay free pick up drop off
Stayed 1 night in May 2019
Response from Mary Dyn on 26 May 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us.We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We liked everything ,especially the in room free breakfast and hot water shower ,the staff are very friendly ,helpful and attentive
Stayed 1 night in May 2019
Response from Mary Dyn on 12 May 2019
Dear Ma'am/Sir, We would like to thank you for sharing your feedback with us regarding your recent stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mary Dyn on 5 May 2019
Dear Mr./Ms. Jeff, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Dyn on 2 May 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you again soon Warm Regards, Mary Dyn

10/10 Excellent

arlyn, Ontario, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a speedy check in. Staff was really accommodating and very nice. I was blown away by my room. I booked the king suite and i can tell you that the room is huge , the bed is so comfy.You get the best value for your money. The only downside is no elevator. But the staff was very helpful and carried my luggages(they're very heavy) all the way to 2nd floor. Will definitely stay in Dulcinea again.
Stayed 1 night in Apr 2019
Response from Mary Dyn on 26 Apr 2019
Dear Mr./Ms. Arlyn, We would like to thank you for sharing your feedback with us regarding your recent stay and for giving us a perfect rating.We are so happy to read that your stay with us went so well and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Mary Dyn on 22 Apr 2019
Dear Valued Guest, Thank you so much for giving us a perfect rating. We wish you all the best and we hope to see you next time. Warm Regards, Mary Dyn

6/10 Okay

Roger

Liked: Cleanliness, staff & service, room comfort
Hotel evaluation
I don't like the location. it's on the 3rd floor but no elevator. Service is okay, breakfast is better than other hotels and the room is spacious so with the bathroom. The building is not very clean.
Stayed 2 nights in Apr 2019
Response from Dyn on 16 Apr 2019
Dear Mr./Ms. Roger, Thank you for taking the time to review your stay with us. We really value feedback from all of our guests, as this allows us grow and improve constantly. Thank you for staying with us and we look forward to serving you again in the future! Warm Regards, Mary Dyn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say I love Cebu thank you Dulcinea for having I will be back soon
Stayed 4 nights in Apr 2019
Response from Mary Dyn on 12 Apr 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mary Dyn