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Reviews of Diamond Suites and Residences

3 out of 5
Diamond Suites and Residences
No. 8 Apitong, Corner of Escario Street, Cebu, Cebu

Reviews

7.4

Good

Rating 10 - Excellent. 84 out of 438 reviews" "
Rating 8 - Good. 180 out of 438 reviews" "
Rating 6 - Okay. 118 out of 438 reviews" "
Rating 4 - Poor. 37 out of 438 reviews" "
Rating 2 - Terrible. 19 out of 438 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Willis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
Stayed 1 night in Jan 2024

10/10 Excellent

MA VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating staff, helpful & friendly.
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Service
Stayed 21 nights in Aug 2023
Response from LAI on 4 Oct 2023
We appreciate your review, Mr. Ronald.We hope to serve you again on your future bookings.

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Stayed 1 night in Aug 2023

2/10 Terrible

Marie Gretchen, Toronto

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Stayed 4 nights in Aug 2023
Response from LAI on 11 Aug 2023
Dear Ms. Gretchen:On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking yourtime to write your feedback at your recent experience with us. We value your feedback as it helps usimprove our service and maintain the highest standards for our guests.I would like to express my deepest apologies for the inconvenience you experienced during your stay atour hotel. Your satisfaction is our top priority, and we are truly sorry for falling short of yourexpectations.Please be assured that this matter has been brought to the immediate attention of our housekeepingstaff, and we are taking the necessary steps to rectify the situation to prevent any reoccurrence in thefuture.Once again, please accept our sincere apologies for the inconvenience caused. We genuinely appreciateyour understanding and hope that you will give us another opportunity to serve you better in the future.Should you have any further concerns and additional feedback, please do not hesitate to contact medirectly at jocelyn.go@diamondsuitescebu.comThank you for bringing this matter to our attention.Sincerely,Jocelyn S. GoOperations ManagerDiamond Suites & Residences

4/10 Poor

Ariel

Travelled with family
Disliked: Staff & service
The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Stayed 3 nights in Jul 2023

8/10 Good

Caridad Sonia Jane

Stayed 1 night in Aug 2022

8/10 Good

Lurelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine
Stayed 2 nights in Jul 2022

10/10 Excellent

Weneline

Stayed 1 night in Jun 2022

8/10 Good

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay. but no cable tv during the day of stay
Stayed 1 night in May 2022
Response from Diamond Suites and Residences by Cocotel Team on 2 Feb 2023
Hi Clark, we're delighted to hear that you enjoyed your stay here at Diamond Suites and Residences by Cocotel as your beach resort of choice. We do our best to uphold our amenities and our services to the highest standard to serve you better. We'd love to have you back with us again. Bring your family and friends on your next visit here in Diamond Suites and Residences. Thank you for choosing Cocotel!

4/10 Poor

Brigido

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Stayed 3 nights in Mar 2020
Response from The Management on 23 Mar 2020
Good day! May we know the full details of your concerns so that we can address it properly?

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020
Response from The Management on 17 Mar 2020
Dear Valued Guest! Thank you for giving us an overall rating of 6 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked because of price and Pool
Was not informed pool was under repair. One reason I booked here
Stayed 4 nights in Feb 2020
Response from The Management on 28 Feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

4/10 Poor

Stephen, Manila

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Stayed 2 nights in Feb 2020
Response from The Management on 24 Feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from The Management on 3 Feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2020
Response from The Management on 3 Feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 3 and for sharing your experience with us. It was a pleasure to be of service to you. Hope to see you again at Diamond Suites & Residences.

10/10 Excellent

HenryMuhlbach, Brandon, Manitoba Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel which we stayed in so far. It's smell clean and looks clean.
Stayed 2 nights in Jan 2020
Response from The Management on 27 Jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Michael

Travelled with family
Liked: Staff & service, room comfort
If you want a good breakfast, get down early. The staff did a lot of running around but there was always something missing from the breakfast buffet. Always a smell of curry, even in the hotel room, maybe our room was above the kitchen exhaust
Stayed 3 nights in Jan 2020
Response from The Management on 27 Jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 Excellent

Popmeg, Kenai, Alaska

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and affordable, the staff is friendly and foods is excellent . I will recommend to those people who looking affordable hotel this is it. Thank you.
Stayed 2 nights in Jan 2020
Response from THE MANAGEMENT on 22 Jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and affordable. We look forward to see you again on that next Cebu trip together with your recommended friends. Thank you!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Great, Internet Service Poor
With a 4 night stay I was happy with this hotel's comfort level, service, breakfast and room functionality. It is also quite easy to get around and centrally located. I use mostly public transport and walk so from here many destinations are under 20 min walk or short ride. Taxi almost not needed. The biggest down side is WiFi. They are 1 block from Ayala Center, which is full of Call Centers and Fiber Connections but the hotel is unable to provide a stable connection. I could not stay here again especially if I were working. I think in 4 days I had about 3-4 hours of reliable WiFi service! Totally unacceptable in 2020!!
Stayed 4 nights in Dec 2019
Response from The Management on 6 Jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the Restaurant for dinner
Stayed 1 night in Nov 2019
Response from The Management on 11 Nov 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. May we know of the aspects or details that made our Restaurant not pleasurable to you? We will appreciate your feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
family affair
comfortable though old hotel; good thing is they accommodated my request when my family requested transfer to another room; needs renovation and repair (esp. plumbing due to odor coming out of pipes) to update it.
Stayed 3 nights in Aug 2019
Response from The Management on 7 Oct 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8, it is our pleasure to be able to deliver the best in hospitality to all our guests. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We are delighted that you find our service nice and we look forward to see you again on that next Cebu trip.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommend really good 👍😀👍
Stayed 1 night in Sep 2019
Response from The Management on 26 Sept 2019
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you will recommend our Hotel and we look forward to see you again on that next Cebu trip.

8/10 Good

Verified traveller

Liked: Room comfort
bad shower
they have a good view of the swimming pool at the rooftop. But they gave me a bedroom with a bad shower. The water pressure was very slow. The cleanliness was ok and the location is good, walking distance to the Ayala Mall.
Stayed 1 night in Aug 2019
Response from The Management on 24 Sept 2019
Dear Valued Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
terrible shower
I stayed here for 4 nights. The shower is terrible but I just didn't have time to change room 'coz some of family coming over. The front desk its not helpful. The location is good, walking distance to the Ayala Mall.
Stayed 2 nights in Aug 2019
Response from The Management on 24 Sept 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
It was ok but overpriced in my view. Albeit we had the two double bed rooms.
Stayed 3 nights in Sep 2019
Response from The Management on 10 Sept 2019
Dear Value Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a good time during our stay.
Stayed 1 night in Aug 2019
Response from The Management on 9 Aug 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you had a good time during your stay and we look forward to see you again on that next Cebu trip.

10/10 Excellent

Jenelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Diamond Suites. My stay in Cebu was great. So comfortable and clean.
Stayed 1 night in Jul 2019
Response from The Management on 5 Aug 2019
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you had a great experience and we look forward to see you again on that next Cebu trip.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from The Management on 24 Jun 2019
Dear Valued Guest! Thank you for giving us an overall rating of 1 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. We appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Nice swimming area also less than five minutes away from Ayala mall (many restaurants) Breakfast is Asian so might be better buying breakfast in mall if you don’t like hotel breakfast
Stayed 2 nights in Jun 2019
Response from The Management on 24 Jun 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

10/10 Excellent

KATHERINE, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from The Management on 27 May 2019
Dear Ms. Kath! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Carmelo

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from The Management on 27 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from The Management on 21 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service
Ang sungit ng babaenf front desk.
Stayed 2 nights in May 2019
Response from The Management on 21 May 2019
Good day! We would just like to ask the details of the incident so that we can call the attention of the Front Desk in-charge. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food amazing and my baby loves the pool staff is nice and rooms are clean
Stayed 1 night in Mar 2019
Response from The Management on 21 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our food amazing and nice staff. We look forward to see you again on that next Cebu trip.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed on his property now few times he has always been nice
Stayed 2 nights in May 2019
Response from The Management on 15 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location was good. Staff were friendly as well. Wish bathroom would be improved like adding hair dryer, bidet etc.
Stayed 8 nights in May 2019
Response from The Management on 15 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. Friendly staff and a little bit older place I think but overall is good for a family.
Stayed 5 nights in Apr 2019
Response from The Management on 8 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will come back
Best hotel stay so far while on a 2 weeks family vacation
Stayed 1 night in May 2019
Response from The Management on 8 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Value for money is not favorable. Won't comeback for sure
Stayed 1 night in Apr 2019
Response from The Management on 2 May 2019
Dear Valued Guest! Thank you for giving us an overall rating of 3 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, I will stay there again, and will recommend it.
Stayed 1 night in Apr 2019
Response from The Management on 11 Apr 2019
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice . The sink needs to be slightly repaired
Stayed 1 night in Mar 2019
Response from The Management on 28 Mar 2019
Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

8/10 Good

David

Liked: Cleanliness, room comfort
Good value
No complaints what so ever, good value for the money, every thing was good for me at this hotel, area, and attractions.
Stayed 5 nights in Mar 2019
Response from The Management on 27 Mar 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel good and we look forward to see you again on that next Cebu trip.

6/10 Okay

Verified traveller

Liked: Staff & service
Shower always cold no hot water. Very close to Ayala Mall
Stayed 5 nights in Mar 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you find our location nice. We thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

6/10 Okay

julie ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019
Response from The Management on 12 Feb 2019
Dear Julie Ann, Greetings from Diamond Suites & Residences. Thank you for choosing to stay with us recently and for giving us an overall rating of 6. It was a pleasure to be of service to you. We hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
poor customer attention and support
water pressure very low for a shower. long time to check out. this was the first time that a hotel charged me for not returning room entry. rip-off...
Stayed 2 nights in Jan 2019
Response from The Management on 11 Feb 2019
Dear Valued Guest! Thank you for giving us an overall rating of 6 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel is old. Shower head is rusty and has resulted water stinky and water from the pipe is not advisable to boil and drink as it turned to white colour after boiled. The beds has bed mites and has resulted rashes all over our body. White towels are old and yellowish in colour. Breakfast is ok. Location is however strategic to access to eateries and shopping malls.
Stayed 2 nights in Dec 2018
Response from The Management on 8 Jan 2019
Dear Valued Guest! Thank you for giving us an overall rating of 3 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences. We are delighted that you were pleased with our location and we look forward to see you again on that next Cebu trip.