Room amenity

Reviews of Best Western Hotel Mediterraneo

4 out of 5
Best Western Hotel Mediterraneo
Passeig Maritim, 294, Castelldefels

Reviews

8.6

Excellent

Rating 10 - Excellent. 186 out of 391 reviews" "
Rating 8 - Good. 152 out of 391 reviews" "
Rating 6 - Okay. 38 out of 391 reviews" "
Rating 4 - Poor. 11 out of 391 reviews" "
Rating 2 - Terrible. 4 out of 391 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to dining and beach
Stayed 4 nights in Mar 2024
Response from Tiziana Romano on 27 Mar 2024
muchas gracias por su comentario

10/10 Excellent

VIENGMANIVONE, Spartanburg

Liked: Staff & service, property conditions & facilities
We had 3 rooms close to each other but on room 111 was not cleaned, refrigerator had old drinks from prior guest and only one towel and bathroom was did not appear to be cleaned
Stayed 1 night in Mar 2024
Response from Tiziana Romano on 20 Mar 2024
please accept my apologies for the inconvenience with the fridge and the missing towels I will investigate to make sure these things do not heppen again In the menatime thank you for informing us Kind Regards

10/10 Excellent

Stuart

Stayed 2 nights in Nov 2023
Response from Tiziana Romano on 20 Mar 2024
thank you bery much for the kind feedback hoping to have you back soon with us Regards

8/10 Good

Marie

Stayed 1 night in Nov 2023
Response from Tiziana Romano on 22 Nov 2023
thank you very much for the kind feedback

10/10 Excellent

Alejandro

Stayed 1 night in Oct 2023
Response from Tiziana Romano on 6 Nov 2023
Muchas gracias por su comentario

10/10 Excellent

Roger, Spring Valley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd stay here. Staff is friendly and very helpful.
Stayed 5 nights in Oct 2023
Response from Tiziana Romano on 30 Oct 2023
Thank you for the kind feedback It was a pleasure serving you

4/10 Poor

Luis

Stayed 3 nights in Oct 2023
Response from Tiziana Romano on 30 Oct 2023
Dear Mr Lopez Galceran we are very sorry to read that your stay was not up to the expectation bearing in mind that you were paying a rate out of the range of that specific week. We allcoate the room you requested and tried all we could to make sure your stay was a pleasant one. When we have been informed by our reception that your internet was not working, we called the engineer who came on the same day to find out there was no problem about our WeFi but with the connection you were trying to use with a Peruvian mobile with a chip from Spain. We actually worked on the issue very proactively and the only way you could have made it work was by re configurate the server of your phone. Shame this incident that was out of our control as our WifI was at 100% in all area (included your room), had a repercussion on the final experience you have had Hoping you will fix the situation with the phone for the future Regards

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tiziana Romano on 18 Oct 2023
Very sorry your experience was ruined by the breaking of the Air Cond machine. These things happened, all products may fail sometime.But we are happy the team offered you an alternative room, as this shows the proactivity of the employees. It is a real shame you refuse it without wanting to see it. It would have been the best solution on a bank holiday where no Ac engineer would come to fix the issue We really hope you understand that from our side, we have done everything that was in our power. Kind Regards

10/10 Excellent

Alessandro Giuseppe

Travelled with partner
Beautiful place We had a wonderful room Everyone was welcoming Thank-you
Stayed 6 nights in Oct 2023
Response from Tiziana Romano on 9 Oct 2023
thank you for your trust and hope to have you back soon in the future Kind Regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot close to the beach and restaurants
Stayed 1 night in Sep 2023
Response from Tiziana Romano on 28 Sept 2023
Muchas gracias r el feedback

10/10 Excellent

savitree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are extremely helpful and have excellent knowledge of the dining and sightseeing options. I would stay here again. I loved that it was very close to the beach
Stayed 6 nights in Sep 2023
Response from Tiziana Romano on 21 Sept 2023
thank you very much for the kind comment. I will pass it onto the entire team, i am sure they will appreciate.Kind Regards

8/10 Good

Cedric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, un poco caro por el hotel que es. Zona muy tranquila.
Stayed 1 night in Sep 2023
Response from Tiziana Romano on 21 Sept 2023
muchas gracias por su comentarios

10/10 Excellent

EMMANUIL

Stayed 2 nights in Sep 2023
Response from Tiziana Romano on 20 Sept 2023
thank you for the kind feedback

8/10 Good

stewart

Nice location
Stayed 2 nights in Sep 2023
Response from Tiziana Romano on 19 Sept 2023
Thank you very much for the kind feedback hoping to have you back in the next future regards

10/10 Excellent

Mikael Hansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Perfect cute hotel close to the beach. Very friendly staff in the reception and the breakfast. Only stayed one night before traveling on, but it was perfect!
Stayed 1 night in Sep 2023
Response from Tiziana Romano on 12 Sept 2023
thank you for the kind feedback

10/10 Excellent

Lina

Stayed 1 night in Sep 2023
Response from Tiziana Romano on 12 Sept 2023
thank you for the kind feedback

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Nice friendly staff and helpful too.
Stayed 4 nights in Jul 2023
Response from Tiziana Romano on 10 Aug 2023
thank you very much for the kind feedback Regards

10/10 Excellent

STEPHANE

Stayed 3 nights in Jul 2023
Response from Tiziana Romano on 19 Jul 2023
thank you very much for the kind feedback

4/10 Poor

Peter

Stayed 3 nights in Jul 2023
Response from Tiziana Romano on 10 Aug 2023
we are very sorry to read that the experience was not up to your expectation. We would have loved you delivering more information so that we can work towards success by focusing on these services that did not achieve your standards Again our apologies Kind Regards

10/10 Excellent

Ryheim

Stayed 3 nights in Jul 2023
Response from Tiziana Romano on 28 Jul 2023
thank you very much for the kind feedback

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Top rated to relax and spend time in a nice beach.
Stayed 1 night in Jul 2023
Response from Tiziana Romano on 19 Jul 2023
thank you Really happy to read that you could find a place to relax while staying with us

6/10 Okay

Verified traveller

Business traveller
Correcto pero nada del otro mundo
Correcto pero nada del otro mundo
Stayed 1 night in Jun 2023
Response from Tiziana Romano on 23 Jun 2023
muchas graciasp or su amable comentario

8/10 Good

Rune

Stayed 3 nights in Jun 2023
Response from Tiziana Romano on 23 Jun 2023
muchas gracias por su amable comentario

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean property. Great breakfast. Loved it.
Stayed 2 nights in Jun 2023
Response from Tiziana Romano on 23 Jun 2023
muchas gracias por su comentario que pasaremos a todo el equipo

6/10 Okay

Kjetil

Stayed 3 nights in Jun 2023
Response from Tiziana Romano on 23 Jun 2023
muchas gracias por su comentario

10/10 Excellent

STEPHANE

Stayed 1 night in Jun 2023
Response from Tiziana Romano on 23 Jun 2023
muchas gracias por su comentario que por cierto vamos a compartir con todo el equipo Un saludo

4/10 Poor

Maisa

Stayed 3 nights in Jun 2023
Response from Tiziana Romano on 14 Jun 2023
Dear Maisa ,very sorry to read your stay was not enjoyable as we believed.If you wish to inform more on what went wrong, we will be happy to listen to your comments Please do not hesitate to get in contact with me Tiziana Romano Quality and Revenue Manager

10/10 Excellent

Sirpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tosi mukava hotelli hyvällä paikalla
Tosi kiva hotelli lähellä rantaa ja bussipysäkkiä ja ruokakauppaa. Aivan ihana henkilökunta, sain kyllä tuntea olevani tosi tervetullut. Hotelli oli hieno, aamupala herkullinen ja monipuolinen ja huoneen parveke oli ihanan suuri.
Stayed 2 nights in Jun 2023
Response from Tiziana Romano on 13 Jun 2023
thank you

10/10 Excellent

NaderPat

Stayed 1 night in Jun 2023
Response from Tiziana Romano on 27 Jun 2023
thank you very much for the kind feedback

8/10 Good

Joshua

Stayed 3 nights in Jun 2023
Response from Tiziana Romano on 7 Jun 2023
thank you very much for the kindfeedback

10/10 Excellent

Beth

Stayed 4 nights in May 2023
Response from Tiziana Romano on 7 Jun 2023
Thank you very much for the kind feedback

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel’s a block off the beach but a bit spartan and outdated in terms of room quality
Stayed 1 night in Jun 2023
Response from Tiziana Romano on 5 Jun 2023
thank you for the kind feedback We are undergoing some changes in the rooms but due to the high season, we are obliged to refurbish one by one Hoping to see you when we have some new rooms Regards

6/10 Okay

Hicham

Stayed 4 nights in May 2023
Response from Tiziana Romano on 23 May 2023
we are very sorry to read that the experience was not up to the expectation. The room that was booked is a family room which basically is 2 interconnecting rooms with a 25% discount on one of them.These prices are included of VAT and full buffet Breakfast . They stay in line with the offer of the area Hoping to have you back with us in the future

8/10 Good

mahnokaren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Tiziana Romano on 9 Jun 2023
thank you very much for the kind feedback Hoping to have you back soon with us Regards

10/10 Excellent

NANCY

Stayed 1 night in May 2023
Response from Tiziana Romano on 16 May 2023
muchas gracias

10/10 Excellent

Peter

Stayed 2 nights in May 2023
Response from Tiziana Romano on 16 May 2023
muchas gracias

8/10 Good

Terumi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice location, walking distance to the beach and restaurants!! Ocean view from our window. Good breakfast! But shower water splash out to floor. No USB charger…
Stayed 1 night in May 2023
Response from Tiziana Romano on 16 May 2023
Thank you very much forthe kind feedback. We will be working on the coments you have sent us to make sure we work on the issues.

10/10 Excellent

Samdra

Stayed 2 nights in Apr 2023
Response from Tiziana Romano on 2 May 2023
thank you for the kind feedback

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bring earplugs
The front desk staff were all amazing! Unfortunately, there was a wedding and so it felt like I was in a dance club until 2am. People were then loud getting I to their rooms until about 3am.
Stayed 2 nights in Apr 2023
Response from Tiziana Romano on 2 May 2023
Thank you for the feedback over our teamWe are very sorry for the inconvenience of the noise due to the guests going back to their rooms

10/10 Excellent

Juan Humberto

Stayed 7 nights in Feb 2023
Response from Tiziana Romano on 7 Mar 2023
thank you very much for the kind score you have sent us with regards to your recent stay at the Best Western Hotel Mediterráneo of CastelldefesWe are happy you had a pleasant stay and hope to have you back soon with us

10/10 Excellent

Daniel

Stayed 7 nights in Feb 2023
Response from Tiziana Romano on 7 Mar 2023
Thank you very much for the kind feedback with regards to the recent stay at the Best Western Hotel Mediterráneo of Castelldefels We look forward to welcome you back soon

8/10 Good

PAOLA

Stayed 1 night in Feb 2023
Response from Tiziana Romano on 22 Feb 2023
thank you very much for the kind feedback Hoping to have you soon back with us

10/10 Excellent

Erica

Stayed 2 nights in Nov 2022
Response from Tiziana Romano on 11 Feb 2023
Thank you very much for the nice feedback

8/10 Good

ROMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was perfect, I could walk to the sea and good restaurants in the area
Stayed 2 nights in Jan 2023
Response from Tiziana Romano on 7 Feb 2023
thank you very much for the kind feedback. Next time try our restaurant as well, i promise you, you will be surprised in a positive way. Hope to have you back soon with usRegards

10/10 Excellent

Candace

Stayed 4 nights in Oct 2022
Response from Tiziana Romano on 3 Nov 2022
thank you very much

6/10 Okay

Jochen

Stayed 3 nights in Sep 2022
Response from Tiziana Romano on 29 Sept 2022
thank ypu

10/10 Excellent

Angelica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and one min to the ocean!
Stayed 1 night in Sep 2022
Response from Tiziana Romano on 21 Sept 2022
Thank you very much

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, friendly staff. Good location close to beach and in easy reach of Barcelona city by train and bus in around 25 mins. Hotel has a nice small pool with a few sunbeds and bar service for drinks and snacks.
Stayed 3 nights in Sep 2022
Response from Tiziana Romano on 15 Sept 2022
thank you very much for the kind feedback

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full hot breakfast was delicious and nutritious with lots of options. Also, Xavier allowed us to check in early, as well as storing our luggage when we arrived at 11 am!
Stayed 1 night in Sep 2022
Response from Tiziana Romano on 13 Sept 2022
thank you very much for the kind feedback