Outdoor pool, pool loungers

Reviews of Hotel Cartagena Plaza

4 out of 5
Hotel Cartagena Plaza
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar

Reviews

7.6

Good

Rating 10 - Excellent. 245 out of 806 reviews" "
Rating 8 - Good. 275 out of 806 reviews" "
Rating 6 - Okay. 167 out of 806 reviews" "
Rating 4 - Poor. 67 out of 806 reviews" "
Rating 2 - Terrible. 52 out of 806 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Audrianna, Athens

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HOTEL CARTAGENA PLAZA on 11 Mar 2024
Estimada Audrianna,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HOTEL CARTAGENA PLAZA on 24 Feb 2024
Estimado viajero,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

4/10 Poor

Monica

Disliked: Staff & service, property conditions & facilities
Terrible WiFi. Had to use the lobby for WiFi - manager didn’t seem to care
Stayed 5 nights in Feb 2024
Response from HOTEL CARTAGENA PLAZA on 24 Feb 2024
Dear Monica,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

6/10 Okay

Chanda

Liked: Cleanliness
Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.
Stayed 4 nights in Feb 2024
Response from HOTEL CARTAGENA PLAZA on 24 Feb 2024
Estimado Chanda,Gracias por brindarnos una excelente calificación para nosotros sus comentarios y sugerencias son importantes, estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from HOTEL CARTAGENA PLAZA on 24 Jan 2024
Dear Mr Douglas,We appreciate the time spent in giving us a good evaluation of your stay. It makes us very happy to know that he had a pleasant experience and that is why we will continue to work for the creation of new experiences.We hope to have you next time, we will be happy to serve you.Happy day!

10/10 Excellent

John Jairo

Travelled with partner
Liked: Amenities
Staff was amazing
Stayed 3 nights in Jan 2024
Response from HOTEL CARTAGENA PLAZA on 21 Jan 2024
Dear John Jairo,Thank you very much for the review of your stay with us, I am sure that our staff enjoyed attending you and making you feel at home, we are very happy to know that we made your stay a good experience. Have a happy day!

10/10 Excellent

hasib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: - service staff - VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc. - beautiful room despite some visible aesthetic damage here and there - close proximity to beach & stores/restaurants - free breakfast butlers lounge area Negatives: - by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town - rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view - free breakfast was mediocre not enough meat-free options Overall 5/5
Stayed 7 nights in Dec 2023
Response from HOTEL CARTAGENA PLAZA on 31 Dec 2023
Dear Hasib,Thank you for rating us and giving us an opinion. For us your comments and suggestions are important, for the improvement of our services. We will be attentive to your words and we will personally supervise the procedures in order to provide the best possible service.We would love to have you back at our hotel, it will be a pleasure to be able to serve you.Have a good day!

2/10 Terrible

Margaret

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HOTEL CARTAGENA PLAZA on 14 Jan 2024
Estimada Margaret,Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Siento mucho ver que su estadía no cumplió con la totalidad de sus expectativas, deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda verificar lo sucedido.Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co

10/10 Excellent

Marvin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the attention the service ..
Stayed 5 nights in Dec 2023
Response from HOTEL CARTAGENA PLAZA on 14 Jan 2024
Dear Marvin,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to serve you with pleasure.Good day!

6/10 Okay

Joao, Astoria

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from HOTEL CARTAGENA PLAZA on 14 Jan 2024
Dear Joao,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to serve you with pleasure.Good day!

6/10 Okay

Alvaro

Disliked: Cleanliness, property conditions & facilities
Towels an linen low condition, very noisy AC, 18 floor pool needed cleaning, building entrance and so rounding areas blocked and un-walkable, closing the billvery time consuming
Stayed 6 nights in Nov 2023
Response from HOTEL CARTAGENA PLAZA on 16 Jan 2024
Dear Mr. Alvaro, Thank you for your feedback and for giving us your feedback; for us your feedback is very important because it allows us to improve on our services. We will personally monitor what is described in your message.Once again, thank you for your valuable contribution.Happy day!

4/10 Poor

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from HOTEL CARTAGENA PLAZA on 16 Jan 2024
Dear Mr. Dominique, On behalf of Hotel Cartagena Plaza, we would like to thank you for taking the time to qualify through this online platform. ¡ For us your assessment is very important for the improvement of our services! But we noticed that we had a low rating, we would like to have more details for improving our services. Happy day!

8/10 Good

Romy

Liked: Staff & service, property conditions & facilities
Staff was wonderful
Stayed 4 nights in Nov 2023
Response from HOTEL CARTAGENA PLAZA on 18 Nov 2023
Dear Romy,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to serve you with pleasure.Good day!

8/10 Good

Eyanira, Costa mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall the property in very good conditions and the staff was very kind
Stayed 2 nights in Oct 2023
Response from HOTEL CARTAGENA PLAZA on 8 Nov 2023
Dear Eyanira LatorreThank you for your valuable comments, we are delighted to know that we were able to meet all your expectations, we will continue to work for the creation of new experiences.We’d love to have you back with us. We will be happy to wait for you.Happy day!

6/10 Okay

David

Travelled with family
Overall, its good for its value. Food needs more variety, AC in rooms are terrible. Natives also by the door to acost you as soon as you step out. Front door security does nothing in that regard.
Stayed 5 nights in Sep 2023
Response from HOTEL CARTAGENA PLAZA on 6 Oct 2023
Dear DavidThank you for giving us an excellent rating, for us your comments and suggestions are important because with them we can continue to improve our processes. We will be attentive to your words and I will personally supervise the procedures in order to provide the best possible service.We would love to have you back at our hotel, it will be a pleasure to be able to serve you.Happy day!

10/10 Excellent

wanda i

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from HOTEL CARTAGENA PLAZA on 15 Sept 2023
Dear Wanda,We appreciate and appreciate the time invested in giving us a good review of your stay, it makes us very happy to know that you had a pleasant experience, we will continue working to create new experiences.We hope to have you in the next opportunity, it will be a pleasure for us to serve you. We hope you are enjoying your stay. If you have any questions or concerns, do not hesitate to call 111 "experiences plazas".Good day!

4/10 Poor

Ivan, north bay village

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
La comida nos alcanzaba si llegaba en el segundo turno, eso pasaba en el desayuno y en la comida , mi habitación era vip y me tuvieron que cambiar por el aire no funcionaba , en la segunda habitación tuve que tener aparte un ventilador , el bar dos dias las botellas vacía, el staff del hotel amable pero la piscina no está nada agradable no tiene comodidad yo no lo recomiendo para nada y de hecho llegue enferma del estómago
Stayed 4 nights in Aug 2023
Response from Ivan on 9 Sept 2023
Estimado Ivan, Agradecemos y apreciamos el tiempo invertido en darnos una valoración de su estancia, ¡Para nosotros su puntuación es muy importantes para la mejora de nuestros servicios! Por ello deseamos conocer la experiencia vivida personalmente, por favor envíenos un mensaje al siguiente correo para que nuestro Hotel Manager pueda conocer la experiencia vivida en el Hotel. Correo electrónico: jefeatencionalcliente@hotelcartagenaplaza.co ¡ Feliz día !

10/10 Excellent

Adelaida, Hamtranck

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 6 nights in Aug 2023
Response from HOTEL CARTAGENA PLAZA on 7 Sept 2023
Estimada AdelaidaGracias por calificarnos y brindarnos una opinión. Para nosotros sus comentarios y sugerencias son importantes, para la mejora de nuestros servicios, lamentamos profundamente leer que no pudimos cumplir con sus expectativas y que no fuera de su agrado el servicio prestado por parte de nuestros colaboradores. Trabajaremos arduamente para mejorar nuestros servicios y que en un futuro usted nos vuelva a dar la oportunidad de hospedarse con nosotros.Le deseamos que tenga un feliz dia

10/10 Excellent

lisandra, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is bar none. Across from a great beach, right by the hop on hop off juan valdez stop. The building is very nice and clean. The rooms are spacious and comfortable. I bought the all inclusive and the food was great. The pool is clean and right by the snacks and drinks. The ride to the pier/ downtown is 12000 or 5usd right from the hotel taxi depot. Right behind the hotel is a highly walkable thoroughfare with shops and restaurants.
Stayed 6 nights in Aug 2023
Response from HOTEL CARTAGENA PLAZA on 29 Aug 2023
Dear LisandraThank you for giving us a perfect rating and for leaving us such good comments, we are very glad to know that we made your stay a good experience and we like to see how our staff left you a good memory.We would love to have you back with us, so we will be waiting for you with open arms and a big smile.Happy day!

4/10 Poor

Rachel

Travelled with group
Disliked: Staff & service
I stayed here with one of my girlfriends for a week. The hotel itself was fine. Rooms were good enough and the location was good (across from the beach and a $2 uber to the downtown area where we spent most of our time. What was extremely unacceptable was the behaviour of the hotel staff. They were so CREEPY and made my friend and I very uncomfortable. One of the men obsessively texted and called me on whatsapp - I did not give him my number so he must have got it from the hotel information. Another staff member called into the hotel room at 3am asking if my friend wanted company. We would avoid certain areas of the hotel so we wouldn’t have to see these people. No where else during our trip did we feel this uncomfortable as young women. Extremely upset that this happened. We didn’t want to complain either because the guy that called into our room seemed like the night manager so we didn’t know who to go to. Don’t stay here unless you have a guy with you.
Stayed 7 nights in Jul 2023
Response from HOTEL CARTAGENA PLAZA on 29 Aug 2023
Estimada RachelGracias por brindarnos una excelente calificación, para nosotros sus comentarios y sugerencias son importantes ya que con ellos podremos seguir mejorando nuestros procesos. Estaremos atentos a sus palabras y personalmente me encargaré de supervisar los procedimientos con el fin de poder brindar el mejor servicio posible.Nos encantaría tenerle de nuevo en nuestro hotel, será un gusto poder atenderle.¡Feliz día!

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very good restorante
Stayed 4 nights in Jul 2023
Response from Osvaldo on 28 Jul 2023
Thank you very much for the review of her stay with us, I am sure our staff enjoyed serving you and making you feel at home, we hope you return very soonHave a happy day!.

10/10 Excellent

Luis Erasmo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach at the doors. Excellent Walking at night / safe
Stayed 4 nights in Jul 2023
Response from Luis Erasmo on 28 Jul 2023
Thank you for your comment and for sharing part of your experience, we are glad to know that your stay with us has been satisfactory, please give us the opportunity to continue serving you as you deserve, so do not hesitate to call us when you return to our beautiful city.Have a happy day!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks!
Stayed 3 nights in Jun 2023
Response from HOTEL CARTAGENA PLAZA on 5 Jul 2023
Dear Michael,We are grateful and appreciate the time invested in giving us a good assessment of your stay, it makes us very happy to know that you had a pleasant experience, we hope to have you with us again very soon and create even better experiences together.Good day!

6/10 Okay

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rating would be higher if not for poor AC
The hotel was nice and you get what you pay for with the all inclusive. I did like breakfast and lunch but I was never impressed with there lunch selections . Th A/C I’m my room was bad , it only got my room cool enough to be tolerable . But definitely not cool . I brought it to the hotel staff attention a number of times but I will have to assume that’s how there AC’s work . I did enjoy a few nights at there disco and it was fun and the staff was friendly . The entire staff that worked in the kitchen was great . My rating would absolutely be a lot higher if it was not for the AC
Stayed 4 nights in Jun 2023
Response from HOTEL CARTAGENA PLAZA on 5 Jul 2023
Dear Ronald,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from HOTEL CARTAGENA PLAZA on 11 Jul 2023
Estimado Andres,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from HOTEL CARTAGENA PLAZA on 11 Jul 2023
Estimado Christophe,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

8/10 Good

karrie leann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the staff were friendly. Very few staff spoke English but were willing to figure it out with google translate or finding a staff that spoke English. Beach was closed by Tourism Police at 6pm every night. We were there during a heat wave and our air conditioner didn't work so they were happy to move us room and get us a fan. Be careful of the tour guys right outside the hotel. If is better behind hotel at Citysight Seeing Tours. Reasonable prices that didn't go up if you weren't Spanish speaking. Make sure you confirm taxi price before leaving the hotel.
Stayed 6 nights in Jun 2023
Response from HOTEL CARTAGENA PLAZA on 5 Jul 2023
Dear Karrie Leann,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

6/10 Okay

Hernando

Travelled with partner
Liked: Cleanliness, staff & service
Place is Ok... if you smoke... don't go there, they treat you like you have a disease...only one smoking area outside the hotel in a corner super dirty and all sales people harass you... Also, their elevators are a completed joke prepare to take 10 to 15 minutes before you get to your room or the lobby (It will take you to every single floor) As a smoker I will never go to this place again.
Stayed 4 nights in May 2023
Response from HOTEL CARTAGENA PLAZA on 30 Jul 2023
Dear Hernando,On behalf of Hotel Cartagena Plaza, we would like to thank you for taking the time to share your valuable comments through this online platform. Your opinion is very important to us as we strive to create authentic experiences in our Hotel!.After reviewing your comments, we express our sincerest apologies for not meeting all of your expectations. I will personally notify our staff of your comments and disagreements, which encourage us to continue working to improve, with the greatest pleasure and passion that characterizes usWe will be waiting to assist you with pleasure.Good day!

6/10 Okay

Peridine

Stayed 5 nights in May 2023
Response from HOTEL CARTAGENA PLAZA on 2 Jun 2023
Estimada Sr (a) PeridineGracias por brindarnos una calificación, para nosotros sus comentarios y sugerencias son importantes ya que con ellos podremos seguir mejorando nuestros procesos. Nuestro objetivo siempre será crear experiencias memorables para nuestros huéspedes, esperamos nos visite nuevamente y tener el placer de brindarle una atención personalizada.¡Feliz día!

10/10 Excellent

LOURDES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, cerca de restaurantes, centro comercial y tiendas
Stayed 4 nights in May 2023
Response from HOTEL CARTAGENA PLAZA on 22 May 2023
Estimada Lourdes ¡Gracias por preferirnos! Nuestro objetivo es brindar experiencias inolvidables a nuestros huéspedes mientras los hacemos sentir como en casa, así que por favor, déjenos servirle como se merece una vez más cuando regrese a nuestra ciudad.Siempre es un placer.

10/10 Excellent

eddy, Mount Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, good food and excellent location
Stayed 4 nights in May 2023
Response from HOTEL CARTAGENA PLAZA on 23 May 2023
Dear Eddy,Thank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to assist you with pleasure.Good day!

4/10 Poor

Jeremiah

Travelled with family
Disliked: Cleanliness, staff & service
Staff was rude Pan handlers were relentless
Response from HOTEL CARTAGENA PLAZA on 12 May 2023
Dear Jeremiah,On behalf of Hotel Cartagena Plaza, we would like to thank you for taking the time to share your valuable comments through this online platform. Your opinion is very important to us as we strive to create authentic experiences in our Hotel!.After reviewing your comments, we express our sincerest apologies for not meeting all of your expectations. I will personally notify our staff of your comments and disagreements, which encourage us to continue working to improve, with the greatest pleasure and passion that characterizes us. For your total confidence, we will review our service protocols and we hope to have you again, I will personally make sure that you have an unforgettable experience with us.

2/10 Terrible

Vesna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very noise, dirty, customer service is very bad, rude, don't speak English...... Vesna
Stayed 7 nights in Apr 2023
Response from HOTEL CARTAGENA PLAZA on 2 May 2023
Dear VesnaThank you for giving us an excellent rating, for us your comments and suggestions are important because with them we can continue to improve our processes. We will be attentive to your words and I will personally supervise the procedures in order to provide the best possible service.We would love to have you back at our hotel, it will be a pleasure to be able to serve you.Happy day!

8/10 Good

Melissa Chandini

Liked: Staff & service
Stayed 6 nights in Apr 2023
Response from HOTEL CARTAGENA PLAZA on 12 May 2023
Estimado Melissa Chandini,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from HOTEL CARTAGENA PLAZA on 31 Mar 2023
Estimado MichaelGracias por brindarnos un excelente comentario. Nos alegra mucho saber que disfrutó de su estancia, nuestro objetivo siempre será crear experiencias memorables para nuestros huéspedes, esperamos nos visite nuevamente y tener el placer de brindarle una atención personalizada.¡Feliz día!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from HOTEL CARTAGENA PLAZA on 31 Mar 2023
Estimado Sr. WilliamAgradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!

6/10 Okay

Hiva

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked it because it was quite clean, staff was super friendly. The way that treat your guest is horrible, my best friend’s family was in Cartagena and they came over to say hi and drink something but a supervisor immediately ordered a security guy to hold the elevator. He stated that they dont accept visitors because of security reasons but if i pay fee per visitor it wouldnt be an issue.
Response from HOTEL CARTAGENA PLAZA on 25 Mar 2023
Estimado Viajero,Gracias por brindarnos un excelente comentario. Nos alegra mucho saber que disfrutó de su estancia, nuestro objetivo siempre será crear experiencias memorables para nuestros huéspedes, esperamos nos visite nuevamente y tener el placer de brindarle una atención personalizada.¡Feliz día!

6/10 Okay

Alice, Coamo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The furniture and facilities are very outdated. The staff is very friendly, food in the buffet is good. The pool area is always crowded and is not as pretty as it seems in the pictures. The rooms air conditioners don’t work well. However, the location is great and there are a lot of shopping places and restaurants walking distance. Taxis are always available downstairs too, and they are very cheap. Beach os across the street and is beautiful, just have to be aware of the people trying to sell you products as they are very insistent.
Stayed 4 nights in Feb 2023
Response from HOTEL CARTAGENA PLAZA on 25 Mar 2023
Estimado huésped,Gracias por brindarnos un excelente comentario. Nos alegra mucho saber que disfrutó de su estancia, nuestro objetivo siempre será crear experiencias memorables para nuestros huéspedes, esperamos nos visite nuevamente y tener el placer de brindarle una atención personalizada.¡Feliz día!

8/10 Good

Ciara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay. Staff were not the easiest to communicate with because a lot have very little English. However, room was great, managers are helpful and the food was good!
Stayed 12 nights in Jan 2023
Response from HOTEL CARATAGENA PLAZA on 12 Feb 2023
Dear Ciara Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!

8/10 Good

Matthew

6/10 Okay

Tomas, Burnaby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Registration was very slow, but the food was excellent and staff at the restaurant as Jair was very diligent , courteous and professional
Response from HOTEL CARTAGENA PLAZA on 20 Jan 2023
Dear Tomas Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Happy day!

4/10 Poor

claudia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Wilmer

Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked it, recommended.
Staff very friendly, helpful and professional. Of course it did not hurt that my wife speaks Spanish. There was always someone at the desk that spoke English. Room was clean, comfortable and appeared to have been updated recently. Very good housekeeping.
Stayed 4 nights in Dec 2022
Response from HOTEL CARTAGENA PLAZA on 9 Jan 2023
Dear TravelerThank you for choosing us! our goal is to give unforgettable experiences to all our guests while we make them feel like home , so , let us assits you as you deserve once more time when you return to our city. It is always a pleasure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4 Night Stay
Friendly staff and very well organized Check In. The food was Excellent and the All Inclusive plan is a great choice which will you save you money on Food expenses.
Stayed 4 nights in Dec 2022
Response from HOTEL CARTAGENA PLAZA on 9 Jan 2023
Dear TravelerThank you for choosing us! our goal is to give unforgettable experiences to all our guests while we make them feel like home , so , let us assits you as you deserve once more time when you return to our city. It is always a pleasure.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property has a good location, customer is very good, food was good and cleanliness good. However, we had trouble with rooms and move twice, first room the there was a water leak in the bathroom, second room the air conditioner was not working, and the third room the TV would not change to English. Outside at the beach the vendors are aggressive and annoying not a relaxing place if you want peace and quiet.
Response from HOTEL CARTAGENA PLAZA on 9 Jan 2023
Dear Gary,Thank you so much for the review of your stay with us, i am pretty sure that all our staff enjoyed to assist you and making you feel like home, we expect you to return very soon. ¡Have a happy day!

8/10 Good

Eliza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not speaking language, staff were very helpful. If looking for beach vacation, not a great choice. Food was great service was great, ppl very friendly.
Response from HOTEL CARTAGENA PLAZA on 4 Dec 2022
Dear ElizaThank you for choosing us! our goal is to give unforgettable experiences to all our guests while we make them feel like home, so, let us assits you as you deserve once more time when you return to our city. It is always a pleasure.

8/10 Good

Vanelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo, el hotel es grande y comodo. Lo que no me gusto fue el acedio de tantos vendedores ambulantes.
Stayed 5 nights in Oct 2022
Response from HOTEL CARTAGENA PLAZA on 16 Nov 2022
Estimada VanellyMuchísimas gracias por la reseña de su estadía con nosotros, estoy seguro que nuestro personal disfrutó de atenderle y hacerle sentir como en casa, esperamos que regrese muy pronto¡Tenga un feliz día!.

6/10 Okay

Cesar A

Travelled with family, Travelled with group
Property well maintance.
Stayed 6 nights in Aug 2022
Response from HOTEL CARTAGENA PLAZA on 14 Aug 2022
Dear Cesar. Thank you for your rating and for giving us an opinion, for us your comments are very important for the improvement of our services! I will personally monitor what you described in your message and if necessary, corrections will be made. We will also make sure to notify all our staff about your pleasant words, which encourage us to continue working with the greatest of taste and passion that characterizes us. Happy day!

2/10 Terrible

Jessica S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS HOTEL! Lobby is dirty with unkept toilets. Front desk is snappy and raises their voice at you. THEY DONT ANSWER THE PHONE and not family friendly. Manger for reception won’t even step out to speak with you when THEY make a mistake
Stayed 1 night in Jul 2022
Response from HOTEL CARTAGENA PLAZA on 26 Jul 2022
Dear Jessica S. On behalf of Hotel Cartagena Plaza, we would like to thank you for taking the time to share your valuable comments through this online platform. Your opinion is very important to us as we strive to create authentic experiences in our Hotel! Our team verify that your reservation was scheduled for a theme room with a double bed, when you entered with an additional third person, the procedure was to charge for it. We are really sorry for the inconveniences presented and we invite you to verify your reservation with your provider.