Carrillos Holidays from NZ$3,047

The staff was just business, not friendly, we had to ask all the questions related to our stay, we arrived early, understanding our room was not or would not be ready, the one lady at the bakery was rude. the Room was ok, nice view, however the bath/shower was a disaster, the rim around the bath tub has no “Lou” “buffer” so she the shower is on the water runs along the edge and on the bathroom floor causing flooding. NO it’s not because the shower curtain was open! Pretty and nice does always mean practical!. The outside bar next to the pool closes at 6, seriously! They took our food and moved it inside. We will not be returning, we’ll take our chances with another Hotel/resort. My wife used the spa/massage, the massage was good, but the therapist was just too talkative, when you go for “serenity” that is what you should expect some people like talkative, we wanted serenity and didn’t get it.

Excellent service, extremely clean property.

I don't even know where to start. This place was PERFECTION! The staff in the entire hotel was incredibly friendly and helpful, I feel that they are all our friends now. The food at the restaurant is amazing, people come visit from outside the hotel just to dine at the restaurant. The pools are sooo nice, and that is a highlight for me because my husband hates getting into pools, I literally had never seen him enjoy a pool the was he did in this hotel. We didn't have to share it with other guests when we went in and it just feels very peaceful and the views are breathtaking. The day we checked out I literally thought he would not get out of the pool so we could leave. The servers at the restaurant and pool bar were very nice and we enjoyed having conversations with them, Abraham, Anthony and Ricardo. The bell guys, the tour guide, our concierge, it just feels like they're all a family. The room was super comfortable and spacious, we had a view even from the shower with a giant window, plus a balcony and a huge rooftop for ourselves. They offer a complimentary tour of the property that is about 6 acres of preserved forest where you can see monkeys, sloths, scarlet macaws, among many other birds and species.

People everything was amazing g.

I loved the peacefullness of the rainforest. The staff was amazing. The only thing that was not great was the food. They should specials on everyday of the week. I asked for eggs over medium and I got hard eggs. The steak tacos had no flavor and the steak was hard. The only good thing that we ate was the skirt steak with mash and they can put more mash on the plate.