Hotel de la Cité Carcassonne - MGallery Collection

5.0 star property
Luxury hotel with winery and full-service spa

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Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Daily buffet breakfast (EUR 30 per person)
Suite, 1 King Bed
Exterior
Meeting facility
Hotel de la Cite Carcassonne - MGallery Collection is in the medieval city. Guests can sample wines from the winery, enjoy Ayurvedic spa treatments, and dine at La Barbacane 1 étoile restaurant. The property offers free in-room WiFi and on-site shopping.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
The current price is NZ$582
includes taxes & fees
30 Sept - 1 Oct
Steam room, Turkish bath/hammam, body treatments, aromatherapy

Spa

The on-site spa has 2 treatment rooms. The property's spa offers deep-tissue massages, prenatal massages, and Swedish massages. Types of pampering treatments available include aromatherapy, Ayurvedic treatments, and body scrubs. Other on-site facilities include a steam room.

Steam room, Turkish bath/hammam, body treatments, aromatherapy
Steam room, Turkish bath/hammam, body treatments, aromatherapy

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Room options

Available filters for rooms
Showing 8 of 8 rooms

Suite, 1 Double Bed, Terrace

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(29 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Superior Room overlooking the gardens and ramparts - a king-size bed

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Narbonnaise Gate - 3 min walk - 0.3 km
  • Le Musée de la Torture de Carcassone - 8 min walk - 0.7 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • ‪La Girouette - ‬4 min walk
  • ‪Le Senechal - ‬3 min walk
  • Comte Roger
  • ‪La Taverne du Chateau - ‬3 min walk
  • ‪Cafe Lucien - ‬4 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

Luxury hotel located in City of Carcassonne
You can look forward to an attached winery, a poolside bar and a terrace at Hotel de la Cité Carcassonne - MGallery Collection. Active travellers can enjoy cycling at this hotel. Treat yourself to a body scrub, Ayurvedic treatments or aromatherapy at the on-site spa. The on-site French cuisine fine-dining restaurant, La Barbacane 1 étoile, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as shopping on-site and a garden.
You'll also enjoy perks such as:
  • Swimming pool, along with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • An electric car charging station, a seasonal outdoor pool and babysitting (surcharge)
  • ATM/banking services, a gift shop and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 59 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, baths or showers and hairdryers
  • 42-inch flat-screen TVs with cable channels
  • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 15 for children
  • Valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cité Carcassonne - MGallery Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Hotel de la Cité Carcassonne - MGallery Collection?

As of 21 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel de la Cité Carcassonne - MGallery Collection on 30 Sept 2025 start from NZ$568.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel de la Cité Carcassonne - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel de la Cité Carcassonne - MGallery Collection?

Valet parking is available for EUR 30 per night. Limited spots are available.

What time is check-in at Hotel de la Cité Carcassonne - MGallery Collection?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at Hotel de la Cité Carcassonne - MGallery Collection?

Checkout is at noon.

Where is Hotel de la Cité Carcassonne - MGallery Collection located?

Located in City of Carcassonne, this luxury hotel is steps away from Historic Fortified City of Carcassonne, Basilica of St. Nazaire and St. Celse and School Museum. Aude Gate and Museum of Chivalry, Arms & Archery are just steps away. Carcassonne Station is 27 minutes by foot.

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Reviews

Hotel de la Cité Carcassonne - MGallery Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 644 out of 830 reviews
Rating 8 - Good. 122 out of 830 reviews
Rating 6 - Okay. 37 out of 830 reviews
Rating 4 - Poor. 17 out of 830 reviews
Rating 2 - Terrible. 10 out of 830 reviews

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel inside the walled city of Carcassonne. Wished we’d added another night. To our stay. Comfortable beds and the breakfast was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
We very much enjoyed our 5 night stay. The location is spectacular. The hotel and grounds were beautiful. The staff were polite and very helpful.
Stayed 5 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia promises VIP Access perks but we never receive them.
Balcony view Hotêl de la Cité
Balcony view Hotêl de la Cité
Hotêl de la Cité
Hotêl de la Cité
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Charming "old world" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon.
Stayed 1 night in May 2025

10/10 Excellent

Vimish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of a Kind

A very special hotel with great service and a unique atmosphere. We loved every moment of our stay as did our little Italian Greyhound.
Stayed 1 night in Apr 2025

10/10 Excellent

Normand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Beautiful hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jo Ann

Liked: Cleanliness, amenities, property conditions & facilities
Wow this was a wonderful place to stay. Fantastic room, pool and outdoor bar area. In the heart of the old town. Excellent staff. Highly recommend!!!
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.
Stayed 3 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

The Hotel de la Cite is a beautiful hotel filled with helpful and attentive staff! We loved our room overlooking the city! Thank you for a magical stay!
Stayed 5 nights in Apr 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for a real first hand experience of the Cite. Dinner was superb and the staff very accommodating. Please don't wear your AC/DC t-shirt, flip flops and cowboy hat to dinner.
Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience staying in this historic property. The staff were attentive had an issue with the bar regarding drinks but this was effectively resolved in a courteous manner. Will definitely be back . Had a beautiful room overlooking the square and city The gardens restaurant and pool were stunning and the hotel restaurant exceptional
Stayed 3 nights in May 2025

8/10 Good

Alison

This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.
Stayed 3 nights in Jun 2025

6/10 Okay

Sara

Liked: Property conditions & facilities
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
Stayed 1 night in Jul 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We will be staying here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
William was an amazing host. Perfect location. Beautiful rooms. Fantastic dinner.
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at reception, weight staff was outstanding, only negative is the shower and tower tub were awkward to use dangerous to get in and out had to be very very careful and I am relatively young and agile.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Disliked: Room comfort

Not worth its 5 stars

I’ve stayed before and was absolutely disappointed with my return visit.
Stayed 2 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels in the world! Magnificent
Stayed 1 night in Mar 2025