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Reviews of Hôtel Le Donjon - Coeur de la Cité Médiévale

4 out of 5
Hôtel Le Donjon - Coeur de la Cité Médiévale
2 Rue du Comte Roger, Carcassonne, Aude

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in the absolute perfect location. It was clean and comfortable. The staff were superb - friendly, professional, and incredibly helpful. I can't say enough good things about this place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is wonderfully located and extraordinarily relaxing. Three nights in April was a bucket-list experience —plenty of time to explore the walled city, inside and out, and to enjoy the local cuisine. Bring your walking shoes and memory cards for all of your photos!
Stayed 3 nights in Apr 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in the heart of the citadel. Highly recommended to get the breakfast, its delicious!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smack dab in the middle of what you want from Carcassonne. Lovely place, lovely courtyard, lovely staff with excellent English. I recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Katerina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for families, solo or couple travellers.
Stayed 2 nights in Mar 2024

6/10 Okay

shirleen

Travelled with family
Good location
Stayed 1 night in Feb 2024

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort in the "heart".
The hotel and staff are wonderful. The staff was very helpful. The breakfast buffet was a good value in my opinion. The parking for the hotel is simple and easy to get to...just do not follow Google maps to hotel, rely on the information the hotel gives you! I have a specific complaint regarding our room, #28, this room is directly above the restaurant/breakfast room and we were distracted by the late night noise from the service taking place the night before and a bit distressed by the wafting smell of burnt toast in the morning. Also, there are no electrical outlets near the bed on either side, the front desk was able to lend us an extension cord for the devices we needed to use bedside. The view from the room was great and the bed comfortable and room large.
Stayed 1 night in Dec 2023
Response from L'équipe de l'Hôtel le Donjon on 11 Jan 2024
Dear Guest, We would like to thank you very sincerely for your review and are delighted that the reactivity of the entire team helped to make your stay a pleasant one. However, we apologise for the inconvenience caused by the noise and smell in the breakfast room. During your next stay, please do not hesitate to contact reception in the event of any discomfort, so that we can rectify the situation. We look forward to welcoming you back. Best Regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel awesome staff
The Hotel was a beautiful, spotless and amazing place in the center of the ancient walled city. It is run by a woman named Madame Anne who is an absolute angel. I had an unpleasant incident arrg
Stayed 2 nights in Dec 2023

8/10 Good

Matthieu, casselberry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and stuff
Stayed 1 night in Dec 2023

10/10 Excellent

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel
Wonderful location in the middle of the city. Parking is tricky so be sure to call ahead to figure out parking. We ate dinner at the restaurant at the hotel, excellent food and service.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great location, needs some renovation.
The location of this hotel is perfect. The lobby is lovely; however, the rooms need some renovation, specifically the bathroom. The grout between the shower tiles is stained, giving it an unclean look. The shower door is rusty.
Stayed 3 nights in Oct 2023

10/10 Excellent

Anne, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location from which to enjoy the medieval city
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel le Donjon - recommended if stating in Cite
Excellent choice for the centre of the Medieval City. Lots of interesting, quirky features and a delightful courtyard garden out the back. Breakfast a little pricey but plenty of choice.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valet Missing In Action.
Breakfast buffet was very good. We were instructed to drive to the hotel’s private parking lot and a porter would transport us to the hotel. When we arrived, no porter in sight so we walked to the hotel with our luggage. Adter Discussing this issue with the hotel, they comped us one days parking. We had a nice stay. Room was small but very comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Carcassonne is amazing and the Le Donjon is located right in the middle of the walled city. The courtyard area is peaceful and relaxing. Lots of good dining options. We would definitely come back!
Stayed 1 night in Oct 2023

10/10 Excellent

Robert, Bonnington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great location. Staff were very friendly and spoke English. Room was very quiet facing the couryard. Bed and linens were very comfortable!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to re-book at the last minute, during a busy time in Paris, and the hotel were great in securing us a room. Very hospitable front-of-house staff. Quirky decor. Quiet rooms. Excellent location.
Stayed 1 night in Sep 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A DIAMOND IN CARCASSONNE
Very nice hotel, great location inside the 13th century walls. Friendly service, great accommodations on a beautiful garden (with a small supplement). A word of caution, it’s a short walk from the “Pont Levi’s” to the hotel on cobblestone old alleys and the property has several (many) steps. No taxi are allowed within the old city.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place..
Beautiful hotel in the bastide. Lovely, bilingual staff from the car park to the reception. Room was immaculate, and the bed so comfortable! We shall definitely be back for a longer stay. Thank you all.
Stayed 1 night in Sep 2023

6/10 Okay

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Jill, Davenport

Stayed 1 night in Sep 2023

8/10 Good

Joan

Liked: Property conditions & facilities, room comfort
Atmospheric base in city walls
Great location but had to wait a long time for our bags to arrive on the shuttle, having walked 10 minutes from the car park to the hotel. Wonderful atmosphere.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful comfortable classic hotel. Loved it.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and atmosphere
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Clive

In my opinion this is not a four start hotel. It has no atmosphere. The deco is poor. The bedrooms need a refresh especially the bathrooms. The breakfast was very poor. The dining area is very poor. The staff were very good. The secure car parking was good. The location was excellent.
Stayed 1 night in Aug 2023

10/10 Excellent

Wanda

Stayed 4 nights in Aug 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a great location. Room could do with a refurbishment soon but it doesn’t detract from the beautiful hotel.
Stayed 1 night in Jul 2023

8/10 Good

Sandra

Travelled with partner
Disliked: Amenities
The night was very noisy, the pillows lumpy and the bed not comfortable. The water pressure in the shower is very poor.
Stayed 1 night in Aug 2023

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly positioned in the old city, I was impressed before I got to the hotel by the ability to be transported by the hotel from the hotel carpark outside the walls to the hotel. My room was off the garden, very comfortable and quiet. All aspects of the medieval city are a short walk away and easily accessed. Do yourself a favour and visit La Boulangerie de la cité for lunch or some pastries.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel le Donjon is amazing!
The hotel is amazing! So much history but also has modern conveniences, such as air-conditioned rooms. Plus there’s something special about staying inside the Cité! The staff were very helpful and accommodating and speak multiple languages. Highly recommend!
Hotel lobby
Hotel lobby
Front door of 2nd building
Stayed 1 night in Aug 2023

10/10 Excellent

Yingju, milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right inside the castle. Front desk staff are very friendly and helpful. Breakfast is good. Rooms are very clean and comfy. Highly recommend!
Stayed 1 night in Aug 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a perfect home base for exploring the Cite in Carcassonne. Despite being right in the heart of the action, it is peaceful and quiet inside, especially in the beautiful garden. The staff were friendly and helpful, shuttle was efficient, and the hotel was clean and well equipped. I would recommend it to anyone wanting to stay inside the walls to explore.
Stayed 2 nights in Aug 2023

10/10 Excellent

Duncan, Gatineau

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Responsive, friendly, accommodating staff. The property was beyond our expectations and the family room was great for us and our two 5YO. To state the obvious, the location is perfect too. This will be our preferred hotel next time we’re in town!!
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia, St Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic property. Wonderful staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Hikmet Kezban

Liked: Room comfort
Except room service everything was good. We stayed 2 nights first day and night in room 14. There was no hand and body soap in the room. The other day they forgot to refill tea sachets, water bottles and tea cups were still dirty.
Stayed 2 nights in Jul 2023

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Stayed 3 nights in Jul 2023

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous city. Quaint. Beautiful village. Great food. Hotel stafff very helpful, patient, honest and friendly. Loved!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a gem!! I had no idea you could stay inside the Cité of Carcassonne. What a lovely experience. We arrived a bit late but called ahead and they came down to get us and drove us up to the hotel. That alone was an adventure! The hotel was beautiful, the staff was fantastic, the breakfast was delicious. If you want to visit Carcassonne this is the way to do it!!
Stayed 1 night in Jul 2023

8/10 Good

PROTURAM, San Fernando de Henares

Stayed 1 night in Jul 2023

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location! Staff super friendly and helpful. Beautiful grounds and our own tiny private patio.
Stayed 1 night in Jul 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Graham

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Super nice staff, beautiful courtyard, and great views of the basilica
Stayed 2 nights in Jun 2023
Response from Anne Sablé, Directrice on 27 Jun 2023
Dear customer,Thank you for sharing your opinion following your stay with us. Your satisfaction is our motivation. Yours sincerely The manager