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Best Western Le Donjon

Hotel Class
4 out of 5

Information

Reviews

4.3 / 5Excellent
968 reviews

Amenities

  • Free WiFi
  • Free parking
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Aude Gate
    1 min walk
  • Popular Location
    Museum of Chivalry, Arms & Archery
    1 min walk
  • Restaurant
    Comptoir des vins et Terroirs
    1 min walk
  • Restaurant
    Hôtel Le Donjon
    1 min walk
  • Airport
    Carcassonne (CCF-Pays Cathare)
    10 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Classic Room, 2 Single Beds, Non Smoking

    4.5/5 guest room rating

    Room Amenities

    • Sleeps 2
    More details
  • Classic Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 2
    More details
  • Double Or Twin Classic

    More details
  • Superior Room, Multiple Beds, Non Smoking

    4.3/5 guest room rating

    Room Amenities

    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds, Non Smoking

    4.7/5 guest room rating

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 2
    More details
  • Double Or Twin Superior

    More details
  • Triple Superior

    More details
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)

    5/5 guest room rating

    Room Amenities

    • Sleeps 4
    More details
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

    Room Amenities

    • Sleeps 4
    More details

About this area

Carcassonne

Located in Carcassonne, Best Western Le Donjon is in the city centre. Parc Australien and Museum of Book Arts and Crafts are cultural highlights, and some of the area's landmarks include Medieval City of Carcassonne and Narbonnaise Gate. Our guests love the hotel's location for the sightseeing.

Visit our Carcassonne travel guide

What's nearby

  • Popular Location
    Aude Gate - 1 min walk
  • Popular Location
    Museum of Chivalry, Arms & Archery - 1 min walk
  • Popular Location
    School Museum - 2 min walk
  • Popular Location
    Basilica of St. Nazaire and St. Celse - 2 min walk
  • Popular Location
    Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne Station - 5 min drive
  • Toulouse (TLS-Blagnac) - 68 min drive

Restaurants

  • Brasserie Le Donjon — 1 min walk
  • Comptoir des vins et Terroirs — 1 min walk
  • Hôtel Le Donjon — 1 min walk
  • Restaurant Comte Roger — 1 min walk
  • Taverne du Château — 1 min walk

About this property

Best Western Le Donjon

Romantic Carcassonne hotel in City of Carcassonne, near Aude Gate
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and a 24-hour front desk. All 61 individually decorated rooms feature free WiFi and minibars. Other amenities available to guests include TVs, room service (during limited hours) and coffee/tea makers.
Best Western Le Donjon offers 61 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.
Bathrooms include a bath and shower and a hairdryer. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Policies

Check-in

Check-in between 3:30 PM - 4:00 AM
Minimum check-in age - 18

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets are allowed for an extra charge of EUR 12 per pet, per night.

Payment types at the property

American Express
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 12 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.
  • Guests must contact this property in advance to reserve cots/infant beds. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Guests must transfer via shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. Up to 2 children aged 12 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms.

Property is also known as

  • Best Western Donjon Remparts Hotel Carcassonne
  • Best Western Donjon Remparts Hotel
  • Best Western Donjon Remparts Carcassonne
  • Best Western Donjon Remparts
  • Best Western Donjon Hotel Carcassonne
  • Best Western Donjon Hotel
  • Best Western Donjon Carcassonne
  • Best Western Donjon
  • Best Western Hotel Carcassonne
  • Carcassonne Best Western
  • Best Western Carcassonne
  • Best Western Le Donjon Les Remparts

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: EUR 20 per day
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry-cleaning service

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding

Bathroom

  • bathtub or shower
  • Hairdryer

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe

Nearby activities

Activities

  • Bike hire
  • Ecotours
4.3

Excellent

5 - Excellent
493
4 - Good
356
3 - Okay
82
2 - Mediocre
22
1 - Poor
15
4.5
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.3
Property condition

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

The property as a whole was very good. Parking was an issue as we booked free parking and this turned out to be 20 euros a night. we received email showing directions to car park with no mention of fee until we reached the hotel. Even the porter who picked us up didn't mention it. Location was excellent, room was clean and comfortable although the separate toilet was a small.

Stayed 2 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

The location inside the fortress is terrific. The room itself was ok, but could do with a makeover. However with that being said it is in an old building which an allowance should be made for.

Stayed 1 night in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Situation good but no transport from car park to hotel on arrival at 12 30

Stayed 1 night in Oct. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Surprisingly better than expected. Staff was very nice and I liked how they were ready for our arrival. Best to pay for the parking in their Lot outside the walls. Worth having them give you a ride to the Hotel and handle your bags. No Tip was a surprise (Option). No need for a car inside the walls, we walked from one end to the other easily. Very nice at night also. We will do the same way next trip.... recommend this place.

Stayed 1 night in Oct. 2019

4/5 Good

  • Liked: Staff & service

The hotel is near the center of the castle grounds.

Stayed 2 nights in Oct. 2019

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