Check availability

Reviews of Protea Hotel by Marriott Cape Town Cape Castle

3 out of 5
Protea Hotel by Marriott Cape Town Cape Castle
3 Main Road, Green Point, Cape Town, Western Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 202 reviews" "
Rating 8 - Good. 89 out of 202 reviews" "
Rating 6 - Okay. 43 out of 202 reviews" "
Rating 4 - Poor. 12 out of 202 reviews" "
Rating 2 - Terrible. 2 out of 202 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andries

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 4 nights in Mar 2020

8/10 Good

David

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
We only stayed here 1 night, it was exactly what we needed, in walking distance to the robben island ferry. The staff was very helpful and friendly. I loved the white wine served as a welcome drink. Our room was comfortable and the area close to amenities.
Stayed 1 night in Feb 2020

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient
Hotel was in a good location for bars and restaurants, as well as being relatively close, in walking distance, to the V&A. The staff were very friendly and helpful, however, a little inconsistent. They kindly arranged for a taxi for us to Newlands on the first day, at a reasonable cost, however, when we asked for the same on the second day, the cost almost doubled. We therefore took a 20 minute walk to the railway station for 90% cheaper. The room was spacious and clean for our 8 night stay, and we would definitely use it again if in Cape Town.
Stayed 8 nights in Dec 2019

10/10 Excellent

Melony

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fine for a night, but not an extended stay
The room was very bare bones and not nicely decorated. The bathroom was very tiny with no window and the shower curtain was so thin the water went right through it. The couch had been very worn and was sunken in the middle. The bed was so tiny and was hard for 2 people to sleep in, so one of us spent several nights sleeping on the couch. We had a patio door, but it didn’t open. One of our 2 air conditioners didn’t work and only the living room window opened. It was hard to air out the room. The pool was also dirty when we went to use it. The staff closed it down to clean but it still took a long time. The staff was friendly and helped us in any way they could. We could also see the New Years Eve fireworks from the pool area. We didn’t have breakfast at the hotel but there are plenty of nearby places to get breakfast. Part of the reason this hotel was so disappointing was because the week prior we stayed at the Protea hotel down the street and that hotel was so modern and comfortable. The amenities were much nicer. Just know all Protea Marriott hotels are not the same.
Stayed 5 nights in Dec 2019

8/10 Good

OneO

Liked: Staff & service
View og tablemount is beautiful, However facility is too old. Especially bath
Stayed 3 nights in Nov 2019

6/10 Okay

aaron

Liked: Staff & service
Stayed 1 night in Oct 2019

6/10 Okay

sanjeev

Liked: Cleanliness, property conditions & facilities, room comfort
Access issue
I arrived around 11pm. All access to property was closed and no signage or people to advise what to do. I had to walk around at that hour with car parked on road to figure out what to do. I eventually found a buzzer and someone opened. not good.
Stayed 1 night in Oct 2019

8/10 Good

KRTA, LA, CA

Liked: Staff & service, amenities, property conditions & facilities
This was nice - could not use the pool because of the weather. Breakfast was good and the staff was friendly and helpful.
Stayed 2 nights in Sep 2019
Response from ConradJ on 24 Oct 2019
Dear KRTA, Than kyou very much for your review. We are pleased that you enjoyed your stay! I hope that when you visit again, the weather will allow you to make use of our pool. Kind regards ConradJ General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from ConradJ on 24 Oct 2019
Dear Guest, Thank you for your rating. We look forward to welcome you back soon. Kind regards ConradJ General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was pleasant, the staff were friendly and I would stay again.
Stayed 4 nights in Feb 2019

4/10 Poor

Kiet

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staff, but hotel condition is old.
Staff and service were wonderful and accommodating to all requests. However the hotel is dated and worst part was the two elevators never worked at the same time. Each day it would be one or the other and when you're unlucky the working elevator takes 10 minutes to arrive when called or even longer.
Stayed 4 nights in Jan 2019

10/10 Excellent

Marius

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great view. Great room. Desk staff great. Negatives however: Disappointed the pool looked a little under the weather and we did not use it. Water was green. Cleaning staff needs to learn to not hold elevators. Sometimes long waits for one.
Stayed 7 nights in Dec 2018

8/10 Good

Mark

Liked: Cleanliness, room comfort
Great location for DIY apart hotel
Great location and very reasonable facilities if you get the studio apartment and can make use of the living room and kitchen. Don’t expect any extensive service from the front desk beyond struggling to open the parking garage. WiFi’s functions b at low speed. Still a nice environment nearby and 15 minutes walk to the V&A complex.
Stayed 4 nights in Dec 2018

10/10 Excellent

Nofil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
It was amazing. The hotel is in a prime location right opposite V&A Waterfront. Wifi was a bit poor but the rest was amazing.
Stayed 2 nights in Nov 2018

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to suite without asking. Room was huge and had a great view. Furnishings and decor just a bit tired but everything was clean and comfortable. Had a really big 2-person tub but did not use it due to the recent water issues. Conversely, the shower stall was cramped for me (6 ft., 170 lb. male). Thanks
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

AC unit to old to noise nedd a update room furnuture to old room nedds to be renomated
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Gavin, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Considering the price point the location is great walk to the waterfront as well as other shops, cafes, supermarkets etc. Room was nothing flashy but it was modern, clean and spacious. Great views on the higher floors. Lots of fresh fruit and eggs cooked to order for breakfast. Pool is nice although the busy street runs by it. The entrance is a bit confusing...I used the man door to the parking garage and then up the elevator...still not sure if there was another way in and I got locked out once. Wifi is spotty, itll drive you nuts.
Stayed 3 nights in Sep 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific place to stay
Very convenient location hotel staff was wonderful , Very safe hotel, clean , And I should repeat it’s a very convenient location
Stayed 8 nights in Sep 2018

10/10 Excellent

THANDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice to stay in this hotel and the staff

6/10 Okay

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Basic hotel, good location, good views.
Basic hotel and good for a stop over. The view from the corner rooms are great and very nice to be able to open the sliding doors to Juliette Balcony. Rooms feel old, but everything works. Over easter felt overpriced. Location is good with a 15min walk to V&A.

6/10 Okay

Mohammad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in a nice location and close to V & A Waterfront. Daytime staff members were really helpful and tried to accommodate us (with cleaning, providing supplies and such). The room was decent as well as we slept in comfortably. What we did not like: 1. the coupon based internet access (it was unreliable at times and we would need to re-authenticate so frequently. coupon would stop working and we would end up requesting new coupon. 2. Night time staff members were not helpful at all. Would ask us to come to front desk when we ask for resources. Would tell us something is not available just so he/she would not have to come to our room. Like telling us the kitchen is closed an hour before the kitchen was actually supposed to be closed according to hotel brochures in room. 3. The elevator at times did not work and it was a bit scary or frustrating at times. Overall, not a Marriott like experience. I do see the potential of being great though. The day time staff members were really helpful. Not sure what happened at night.

10/10 Excellent

andy, nottingham, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice view
Hotel all good in our delux room, pool was not in use due to lack of water, otherwise no issues whatsoever.
Stayed 11 nights in Feb 2018

10/10 Excellent

malise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good hotel to stay at, the service offered was great. I will visit again.
Stayed 10 nights in Dec 2017

6/10 Okay

Daksha, Ashfield, NSW Australia

Liked: Cleanliness
Nice location
Hotel need refurbishing . Food manual Needs some new dishies. Breakfast was same everyday needs One or two new dishies. Not very welcome approach by staff at front desk n reception area needs bright colour and needs new furniture..
Stayed 5 nights in Dec 2017

6/10 Okay

Rufaro, Harare

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not a great experience
The entrance to the hotel is vexing and unfriendly. Also, twin beds not ideal for a couple. No CNN/BBC.
Stayed 3 nights in Nov 2017

10/10 Excellent

Rue, Auckland , NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Super location
Easy walking to waterfront . Uber to UCT and Med School, and anywhere else. Freshly decorated ,comfortable , with solid breakfasts ( and 3 meals /day if needed) available. Easy walking to restaurants and a Woolworths for any extras needed! Super stay!
Stayed 7 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel is fine, the only thing stopping me from recommending this to friends is that it says couples must provide proof of marriage on the Expedia site. Not an issue for me, but for some of my friends it is. As it is with hotels in Cape Town there's a trivially small room tax to pay when checking out. Would be great if everyone could get their act together and just roll this into the rate, collectively, so that checkout could be smoother. Room was clean and comfortable, not luxurious but that's not important.
Stayed 2 nights in Nov 2017

8/10 Good

Linet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

patricia

Liked: Cleanliness, room comfort
Wi fi is not working in the rooms
Stayed 2 nights in Oct 2017

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Brian, Kitwe

Liked: Staff & service, room comfort
The staff were very friendly but the WiFi was very slow
Stayed 4 nights in Aug 2017

8/10 Good

beth, london

Liked: Cleanliness, staff & service, room comfort
Clean basic hotel
Good location, restaurants and water front close by. Hotel a bit tired but reflected in price.
Stayed 2 nights in Jul 2017

8/10 Good

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CT Hotel
Great value for the money

6/10 Okay

Perry

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Room, Shame about the rest
It was OK. The room was very good and the staff were helpful. However, there was a lot of noise from the room above which I had to complain about. The bar area was abandoned, there was nobody at all in the restaurant but worse of all was the fact that twice I was asked to pay a prepaid bill for the room. The location is neither Waterfront nor City and because of that it was merely adequate.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location.
The room was spacious and well furnished with good sized bathroom. Nice infinity pool and area to relax or sunbathe but this overlooked a very busy road. We used the in house restaurant once and the meal was good and reasonably priced. Hotel was a 15-20 minute walk to the V&A waterfront and 30 minutes into central Cape Town. Good secure and fully enclosed car parking under the hotel. We were not charged.
Response from General Manager on 10 Mar 2017
Dear Brian, Thank you for taking the time to review your stay. I am pleased that you were able to enjoy all our facilities. We look forward to welcome you back soon. Kind regards ConradJ General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location
Great location.
Response from General Manager on 10 Mar 2017
Dear Traveler, Thank you for your review! Come back soon! Kind regards ConradJ General Manager

8/10 Good

Stishera

Liked: Cleanliness, staff & service
the stay was good, convenient Location to move around the city and surrounds easy walk to Beach, short drive/walks to restaurants along Beach road short drive to Table mountain, Camps Bay, Clifton and Hout bay Amenities no so great as pool is in front of the restaurant. Great to use as a base to travel around, not to relax in Hotel.
Response from General Manager on 10 Mar 2017
Dear Stishera, Thank you for your review. I am pleased that you found our location ideal to explore our City. We look forward to welcome you back soon! Kind regards ConradJ General Manager

10/10 Excellent

TERTIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accomodation
It was amazing best room and stay that I could wish for. Accessibility from main road a bit of a problem if a person have problem with stairs however.
Response from General Manager on 2 Feb 2017
Dear Tertia, thank you for rating and your review. I am pleased that you enjoyed your room. We look forward to welcome you back soon. Kind regards, ConradJ, General Manager.

10/10 Excellent

CLIVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Response from General Manager on 2 Feb 2017
Dear Clive, thank you for your rating. We are pleased you enjoyed your stay. Kind regards, ConradJ, General Manager.

4/10 Poor

M&R, US

Disliked: Property conditions & facilities, room comfort
Average hotel.
Room was clean, but couch had a very noticeable odor. Airport shuttle was extremely slow....I believe the shuttle only runs when there are groups to take....we almost missed our flight.
Response from ConradJ on 18 Jan 2017
Dear M&R, Thank you for your review. Although you some good aspects regarding your stay, I would like to apologize for the short comings raised. I can assure you that this has been addressed with the relevant department to be rectified. Kind regards ConradJ General Manager

10/10 Excellent

Devi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Excellent !!!!!!!!
Response from General Manager on 24 Jan 2017
Dear Devi, Thank you for taking the to review your stay. I am pleased that you found us to be good value for your money. We look forward to welcome you back soon. Kind regards ConradJ General Manager