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Reviews of Gardens Centre Holiday Apartments

3 out of 5
Gardens Centre Holiday Apartments
Gardens Shopping Centre, Mill Street, Cape Town, Western Cape

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 117 reviews" "
Rating 8 - Good. 50 out of 117 reviews" "
Rating 6 - Okay. 35 out of 117 reviews" "
Rating 4 - Poor. 10 out of 117 reviews" "
Rating 2 - Terrible. 5 out of 117 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Margaret, Houston

Business traveller
I has serious problems with the Internet connection for almost three consecutive days. The building needs renovation. It is a nice location with the most breathtaking view to Table Mountain. But a lot of things in the room need to be upgrade.
Stayed 5 nights in Feb 2023

10/10 Excellent

Johannes

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Abdul

Stayed 1 night in Jan 2022
Response from Manager on 17 Jan 2022
Good day Thank you for taking the time to complete the survey about your stay at Gardens Centre Holiday Apartments. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are pleased to hear that you enjoyed your stay with us. We hope to see you at Gardens Centre Holiday Apartments again soon! Kind regards, Gardens Centre Holiday Apartments Team

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Room comfort
Very bad apartment.
The apartment is as old as the mountains. No cooling or heating. It was very bad. I can not recommend it.
Stayed 4 nights in Aug 2021

8/10 Good

Alan

Stayed 1 night in Aug 2021
Response from Belinda, Hotel manager on 13 Oct 2021
Thank you for your positive review. I am so glad to hear that you enjoyed your stay with us! Call us if there is anything we can help you with.

8/10 Good

Donell

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2021
Response from Belinda, Hotel manager on 13 Oct 2021
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Call us if there is anything we can help you with.

4/10 Poor

ANTHONY

Disliked: Cleanliness, room comfort
Rooms bad!!!
The place is bad , room was smelling terrible with old furniture. The only good thing was the friendliness at the reception on check inn. However i will definitely not stay there again or recommend to someone
Stayed 1 night in Jun 2021

8/10 Good

Alan

Liked: Room comfort
Stayed 1 night in Mar 2021

8/10 Good

alan

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

8/10 Good

alan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
A great location a great view
A good location for the CBD, nightlife and access to Table Mountain and the surrounding area. The staff were helpful although there is no-one at reception after 6.00pm. South Africa suffers from power blackouts and the lifts do not have a back up generator which made for an interesting walk up the stairs to my 13th floor apartment. The shopping mall has all of the shops and supermarkets that you need for a stay in an apartment.The view from my 13th floor apartment was great especially at night.
Stayed 9 nights in Feb 2020

6/10 Okay

Cecilia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A good place to stay
Stayed 2 nights in Sep 2019

2/10 Terrible

Ishaam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not even get to stay at the apartments as our reservation could not be received by the place and you deducted our money. I need urgent feedback please!!!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The lady at reception was unfriendly, no greeting
the lifts was out of order, waited like five minutes at a time, ended up using the staircase which had a very disturbing smell.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 18 nights in Apr 2019

6/10 Okay

Puleng

Liked: Room comfort
I would choose a different place next time.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, very handy to shops (1 minute away), somewhat ageing infrastructure
Stayed 7 nights in Oct 2018

8/10 Good

Helmut

Liked: Cleanliness, staff & service, room comfort
Pleasant Stay
Must say it was real pleasant.
Stayed 2 nights in Jun 2018
Response from Elizma on 14 Jun 2018
Dear Helmut Thank you for your review, we are so pleased you enjoyed your stay with us. We hope to welcome you back to Gardens Centre Holiday Apartments very soon. Kind regards,

4/10 Poor

Duncan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Elizma on 28 May 2018
Dear Duncan Thank you for your review, can you please let us know what we can improve on. Hope to hear from you soon. Kind regards,

6/10 Okay

Thembi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Elizma on 4 Apr 2018
Dear Thembi Thank you for your review. Kind regards,

8/10 Good

Tracey, Toronto

Liked: Staff & service, room comfort
Has an excellent location
The best thing about this accommodation is that it is very close to two MyCiti bus routes. It's easy to get to Table Mountain and the Waterfront. The Gardens MyCiti bus stop allows one to top up the bus card there - not all stations allow this. The apartment is above a mall so it's very convenient if you need to buy something quickly or draw cash. The apartment needs a bit of a renovation but it is quite comfortable and convenient It's useful to have a kitchen. The views are fantastic. There is safe free parking in the mall if you have a car. At that height it can be extremely window and howl through the windows which can keep you awake. The internet is there, but not very good. Slow and cuts out a lot.
Stayed 4 nights in Dec 2017
Response from Elizma on 14 Feb 2018
Dear Traveler. Thank you for your review and for choosing us. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest at Gardens Centre Holiday Apartments.

10/10 Excellent

JDZ, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Accomodation located in secure Shopping Mall with amongst others Pick'n'Pay convenience store, Woolworths Food and Hartlief Delicatessen (German Butchery + warm meals). So all basic needs can be covered within minutes. Close to the City and walking distance through Company Gardens, where parking space is limited or pay parking. The apartments are fully furnished and even a microwave available. For family with children excellent as either sleeper coach as option or additional beds can be arranged (2 children max). The room is not big, but as one is more outside than inside not a problem. The views are splendid either towards Table Mountain or versus Lion's Head/Signal Hill and City. Free parking in secure parking decks is also provided for duration of stay. Adaptors for non South African plugs or extensions should be purchased at Clicks or Pick'n'Pay (in Shopping Mall) as non standard in the rooms. I can recommend the apartments and have been visiting frequently during my holidays. The friendly reception staff (Colette/Elizma), which has customer oriented service approach, has to be mentioned. This is in my view value for money and well spend.
Stayed 14 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Every handy to city staff good view from room good had a nice time there
Stayed 9 nights in Oct 2017
Response from Elizma on 10 Nov 2017
Dear Anonymous Thank you for your review and once again thank you for staying with us. Kind regards,

8/10 Good

BRIAN

Disliked: Property conditions & facilities
bathroom
please o please do somthing about the bathrooms the old OLD avo green tiles are so so old retile your bathrooms they have been there for more than 10 years
Stayed 1 night in Sep 2017
Dear Brian Thank you for your review, we are starting with upgrades and one apartment on the 5th floor is done. Please inquire with your next booking with us. Kind regards, Elizma

8/10 Good

U F

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient,plain and simple.Just the parking ticket should be sorted out by the staff not the guests.

4/10 Poor

Wayne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Everjoyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old utensils and all kitchen furniture
A don't disturb tag on the outside door,but still got a big knock on the door for room service around 9am.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean
It was a great stay very comfortable
Response from General Manager on 16 Jan 2017
I am so happy to hear that you have enjoyed your stay with us and I hope to welcome you back to Gardens Centre Holiday Apartments soon.

6/10 Okay

Aasheesh

Disliked: Property conditions & facilities, room comfort
Affordable and nice location
Amazing

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
nice hotel
you can see the table mountain from the room window and there is a big shopping mall on the ground and first floors. It is very convenient to live at this hotel.

8/10 Good

Verified traveller

Liked: Room comfort
Closer to city center
Pillow cases in the room we stayed didn't look and smell fresh ( Room 502). pillow cases had stains and hair on it. room carpet had dried stains. Its a great place please update the room. kitchen really need updated appliances.

6/10 Okay

Andre, Cape Town, South Africa

Liked: Staff & service
Nice hotel in the middle of a shopping mall.
Hotel within walking and driving distance from interesting attractions in Cape Town, plus a majestic view of the Table Mountain. For a family of four, with 2 kids 11 and 2 years old, that was the perfect place. I recommend the hotel further.

10/10 Excellent

Kenney, Johannesburg

Liked: Cleanliness, staff & service, room comfort
Nice apartment with kitchen facilities
Enjoyable. Good location.

8/10 Good

Lindsay, Johannesburg

Liked: Staff & service
Thoroughly enjoy visiting my son in CT. Very old rooms, curtains a bit grubby.Pity that the TV channels limited and TV not that clear, but however would most definitely stay there again.Staff very efficient and friendly.

6/10 Okay

desiree, WORLD TRAVELLER

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Too many cockroaches in room. Fridge did not work after 1 day. No porter service.

6/10 Okay

Martyn, Kranspoort

Liked: Cleanliness, staff & service
Face lift
The unit could do with a face lift.The main window did not open and close properly.The plug in the kitchen was in a very bad state and really not electronically safe. Frustration when oneneeds to put kettle and toaster on at same time.

4/10 Poor

antonie, Nelspruit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Might have been good but not any more
Hotel situated above shopping complex that makes it convenient. Staff were helpful. Luxury suite was anything but luxury. Old furniture. Kitchen appliances horribly old. Fridge is a tiny bar fridge. No airconditioning in room. Windows made lots of noise every night when the wind picks up.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not value for money!
Well, the good things - in a shopping mall so great access to shops and restaurants, the view of the table mountain is amazing, really close and upfront. The bad things - poor service, no 24 hour reception service, no AC in the room, no iron till I requested one, at that, I was given a really old iron. No hair dryer, the kitchen facilities were very old I could not bring myself to use the cooker. Dirty bathroom and old, shower head kept dangling from the wall and wouldn't stay up. Dirty looking and old towels. The sound of the wind from the table mountain is enough to get you deaf with window and door fittings clattering and clanging. No room service. Only 6 TV channels with 4 of those local channels.

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Self Catering, Central Capetown 2.5 star
Situated in a good area close to Mount Nelson Hotel and Central Cape Town and conveniently situated above a shopping centre with a large store retailer making it convenient to self-catering. In the evening if you which to have serious dining I was surprised to find out the best I could find was Patisseries with Good croissants and sandwiches Positives: Not a bad room, but it is dated and needs revival. Good Kitchen for self-catering, Wonderful view of either Town or Table Mountain, depending on where you are situated. Microwave, large fridge, Oven. Good security system on the My Citi bus route. Flat screen – normal array of DSTV channels Negatives: No-wifi or very poor wifi. Room and Bathroom could do with a revival. Shower within bath. Only a bar of soap provided, pack your shampoo’s etc. No air Conditioning, fan only Overall due to its centralness and value for money I would rate it okay- 2.5 star.

8/10 Good

Ray, Uk

Liked: Staff & service
Great location
Situated in Garden centre shopping mall so very convenient for shopping. Free car parking bonus Strong winds caused windows of apartment to rattle and interrupt sleep and lifts a little unreliable. No air con but fan supplied when requested .

8/10 Good

Aasheesh, Rustenberg

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable accommodation with all comfort
Nice present stay with my family

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Antonio, West Coast

Liked: Staff & service
Disliked: Property conditions & facilities
Location was great. Price was good. Overall service from staff was great. Room was clean, however bathroom needs a makeover - the bath tub was not in a acceptable condition and room had a foul smell.

8/10 Good

kheswa, kzn

Liked: Cleanliness, staff & service, property conditions & facilities
was wonderful

10/10 Excellent

gramma bette, los angeles calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unexpected Capetown gem
When I booked this hotel I chose it for price and convenience. I was amazed at the little gem that I had found. Centrally located.. the Gardens Centre Holiday apartments Cape town turned out to be a well equipped lhigh rise apartment located in a shopping mall. The reception staff were ultra friendly an d helpful. We arrived in Capetown from a cruise and had a ton of luggage. As the hotel had no porters, they arranged for a security guard to help us with the luggage. Above and beyond. The apartment was spacious, immaculatey clean, fully equipped, with a magnificent view and I would highly recommend it.