Cape Panwa Tours and Activities

Nice room. Good service.

Check-in was very unorganized. I waited over 2 hours for a clean room because the room I was “upgraded” to had a puddle of water inside and smelled moldy. The second room I was provided was better, but the overall experience was disappointing. After everything I had already dealt with, I asked if dinner for two could be provided as a courtesy and was told no. About 45 minutes later, I was offered coconut water instead. The lack of urgency, communication, and effort to make the situation right made an already frustrating check-in experience even worse.