Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Hampton Inn & Suites Cape Cod-West Yarmouth

2.5 out of 5
Hampton Inn & Suites Cape Cod-West Yarmouth
99 Main Street, Route 28, West Yarmouth, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1004 reviews" "
Rating 8 - Good. 283 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propety is in very good condition. Staff is very helpfull and attentive. 8pm cookies are a hit!!!. Will stay here again when visiting the Cape..
Stayed 2 nights in Apr 2024

6/10 Okay

Nicole

Travelled with family, Travelled with pets
Liked: Staff & service
Staff went out of their way to accommodate and be pleasant. Pool and hot tub could be cleaner (and warmer). Rooms were clean and comfortable.
Stayed 1 night in Apr 2024

2/10 Terrible

Elia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia, New Haven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is by far my favorite place to stay when I’m traveling with my fur baby. The staff is amazing, warm and welcoming. And considering the fact that pets are welcomed, it is amazingly clean which isn’t always the case at pet friendly hotels. Thank you for making us feel special.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamika

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nelida

Travelled with partner
Everything were amazing. Me and my husband we enjoyed particularly the breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a great stay… the warmth of shower water was hit or miss, and we stayed on a very stormy night with the flagpoles outside our window… so didn’t get the best sleep. Very firm beds. Great breakfast.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Jayanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on Cape - centrally located.
Stayed 2 nights in Mar 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here one night for work in the area. The hotel is very clean, and the staff is very friendly. The room was spacious and well laid out. Highly recommend.
Stayed 1 night in Mar 2024

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but the hot tub was broken and we were really looking forward to it so we were disappointed. Staff seemed aware of it but said could not be fixed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nadiuska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it every thing clean perfect the customer service good the staff there very gentle the room are clean the pool everything is good my kids love it’s we definitely come back also is not us first time in the hotel but definitely enjoyed is very nice to relax and for kids plus the activities for the kids
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. We were vlose to all the shopping areas etc
Stayed 2 nights in Feb 2024

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the pool hours, dog friendly and great staff and area! nice to have coffee tea and water available- nice breakfast!
Stayed 1 night in Jan 2024

6/10 Okay

Rosemary

Travelled with partner
Liked: Staff & service, amenities
Property was dated and in need of renovations. Staff was excellent. Breakfast was continental and fair at best. Offering a restaurant breakfast/brunch experience is my preference.
Stayed 1 night in Jan 2024

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jon

Business traveller
Stayed 2 nights in Jan 2024

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Yong

Stayed 1 night in Dec 2023

4/10 Poor

Ricardo

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The worst experience I ever had in a hotel. 1 - Vending machine took my money i went to front desk no one was there. I had to wait for 15 minutes. 2 - Hot tube stopped working on the first night. They couldnt fix. On next day they " get fixed" . Two hours later stopped working again. Then they decided to move me to another room. 3- I found hair on bed. 4 - The fridge wasnt working right . My food got frozen. 5- When they moved me I didnt get keys and i never got because their system was down. Nightmare.!! Everytime i had to leave the room i had to ask someone to open it. Hotel is clean, and they have a back yard for dogs. That's nice , but they need to improve their customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

James B.

Stayed 3 nights in Dec 2023

10/10 Excellent

Henry

Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Comfortable, clean, and quiet.
Stayed 2 nights in Dec 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kathy

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was very pleasant with a great breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Jeana, Nantucket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle, Weymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Very clean and comfortable beds.
Stayed 1 night in Nov 2023

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get a good night's sleep and enjoy the amenities.
Nice clean hotel, a lot of stores in the area so good access to anything that you need, very friendly staff, would come back for another stay.
Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and lots of broken stuff in bathroom. Breakfast was a mess and not clean area. I would never go back
Stayed 1 night in Nov 2023

10/10 Excellent

DANIELE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Virginia, New Haven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become my favorite place to stay on the Cape. Not many hotels are dog friendly and clean. This hits the spot. The staff is very friendly and welcoming each time we stay. We look forward to our next visit.
Stayed 2 nights in Oct 2023

10/10 Excellent

Derek

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, friendly and very clean
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived for check-in, they over booked our room but they did offer us a room of lesser value and offered us some money back. Hotel was very clean but be sure to arrive at check-in time.
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlyn

Stayed 1 night in Sep 2023

6/10 Okay

Rosemarie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
This hotel is in a great location. For our stay, it was smack in the middle of everything we planned to do. There were restaurants easily nearby. Our disappointment was with service and accommodation. The room was very nice size and very clean. The mattress was horrendous. We both had difficulty sleeping and awoke with aching back during our stay. I talked to the front desk on the first morning and asked if they could put extra mattress pads or mattress topper on it or perhaps change out the mattress. We were touring all day and came back at night, and to our disappointment, nothing was done, and our room was not serviced by housekeeping as I had requested at check-in the day prior. The next morning, I again asked the desk if they could do something on the mattress, and the clerk, who did not have a name tag on, told me, "I doubt it." When I asked her to check and see if we were marked for housekeeping, she replied, "Yeah, you're on there." I mentioned that I had asked for the prior day too, and it wasn't done, so I just needed to be sure it would be done this day. Her reply was a hasty "You're on the list". We always stay at Hampton Inn when traveling, and I was surprised by the lack of customer service and the attitude of the desk clerks. We are usually very comfortable and very happy at Hampton Inn, This one, while it is very clean as is expected, the bed was extremely uncomfortable, and service was poor.
Stayed 3 nights in Sep 2023

8/10 Good

Rick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly, breakfast was good and hotel was clean. On a main road. 1st unit that we checked into the refrigerator was broken (they did give us another room but we had already unpacked). Room service was by request
Stayed 3 nights in Sep 2023

8/10 Good

Dilenia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place quiet and clean
Stayed 1 night in Sep 2023

10/10 Excellent

Sonia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come at least once a year. Great location!
Stayed 3 nights in Sep 2023