Search Residences in Canterbury

"Having stayed at this hotel twice already, the second one with the room being flooded and NO compensation offered, we reluctantly booked another stay. This was purely for it being in close proximity to our needs. We are a party of 4, which includes an elderly person in a wheelchair who is in their late nineties. When we booked our latest visit, we phoned to request a connecting room to the accessible room that we had booked. The other room that we booked was a Queen with sofa bed. The person at the hotel confirmed that an accessible room with a connecting room was reserved for us on the 4th floor. Upon checking in were shocked to hear that the accessible room and other room were in close proximity. When we queried that we had specifically booked and paid for the 2 connecting rooms, the receptionist went to speak to someone from reservations. Came back a while later confirming that we now had connecting rooms however on the 1st floor. We went to our rooms & found that the connecting room only had a Queen bed but no sofa bed. Went back to Reception (another person served us so we had to tell her the whole story again and she had to check with Reservations what had happened). Apparently the room reserved for us was occupied by someone the week before and they extended their stay for a week so they remained in same room!! We paid extra for a room that we didn’t get - we had to insist on a refund for the balance. Not acceptable! Room were dirty and extremely noisy. Poor service!!"

"Lovely staff, great room, delicious breakfast and after check-out we were able to leave our bags safely while we explored the town"

"The room was clean but smelled very musty "

"First impressions were “oh, no!” Reception area seemed dark and claustrophobic and the long walk to the room was almost depressing. The room seemed pretty dated, but it was immaculately clean. The super king size bed was super comfortable, and despite being part of a busy pub/restaurant in was incredibly quiet. Bathroom was so clean it almost sparkled! The breakfast was made to order and really tasty. The walk into town was easy and leads through the park which is beautiful. Would happily stay again if in the area "

"Comfy bed, nice breakfast friendly staff and free parking available nearby "

"Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful"

"This was our 5th stay at this wonderful hotel, I cannot praise it enough, I just don't see a negative"

"Lovely breakfasts that catered for my changes without any problem. The staff provided good directions to our stay when we arrived on the other side of town. Parking was great and the location perfext"

"Generally the standard of hygiene could be improved dramatically , just very dusty and dirty in certain areas. They just need to hoover the carpet more. We had a blocked sink and the water wasn’t very warm despite setting to maximum. I understand other guests had similar issues. Positives were - very friendly staff, comfy bed and oreo snacks were nice"