Dear Brandon,Thank you for taking the time to provide us your feedback on your stay at our property.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Michael,Thank you very much for your fantastic review, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Michael, and we look forward to hosting you again soon.Best wishes,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Liliana Janina,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Hamlet,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day!Warmest Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Kristin, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, good food, and comfort for our guests.Therefore, we deeply regret that we did not provide a satisfying experience. It is never our intention to make our guests feel uncomfortable and certainly, we will revisit your concerns with our staff in order to ensure that this does not happen again. Again, thank you for taking the time to share your feedback. It only helps us improve upon our service!We would be glad if you consider giving us another chance in order to provide a comfortable and enjoyable stay.Kind regards,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Ibram, Thank you for sharing your positive review on Expedia.While we are glad that your had an overall good stay at our hotel, and highlighted our friendly colleagues, we are very sorry to learn that you did not enjoy our culinary offer.Please know that your feedback is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope you will visit us again in the future to see how we have grown through feedback like yours.Kind regardsHotel Riu Palace PeninsulaOnline Reputation Manager

Dear Greg,Thank you for your review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Chris,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Gricelda,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Dino,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear John,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Mena,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay. We cannot wait to host you again soon, Mena!Caring Greetings,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Girish,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we take note of your observation and we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Palace PenínsulaOnline Reputation Manager

Apreciada GabrielaGracias por su comentario,Es muy satisfactorio conocer que se sintió feliz entre nosotros, lo cual nos hace pensar que, quizás vuelva a visitarnos en alguna de nuestras instalaciones donde no tenga dudas, le atenderemos en nuestra línea profesional y hospitalaria.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Julie,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Elidon,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear RODOLFO,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Kathryn,We appreciate this fantastic feedback! It is wonderful to know that you enjoyed your stay with us so much!We are looking forward to hosting you again soon.Greetings,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Rima,Thank you very much for choosing us and for sharing your review about your last stay.We truly appreciate your comments regarding your stay as it is always a pleasure to receive positive feedback.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Ronald,It is wonderful to know that you enjoyed your stay.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Rukiya,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Elena,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Carin,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay, in the Hotel Riu Palace Peninsula. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Elpidio,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Elpidio!Kindest Greetings,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Melissa J,Thank you for your review and feedback following your recent visit. As all guests are valuable to us, it is disappointing to read that you had a displeasing experience and that you didn't have an enjoyable stay. We are sorry for not delivering the experience you expected from us.Your comments will be shared with our team so that we can look into this more thoroughly to ensure that you have a much more positive experience next time.We remain respectfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Stacey,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Lannert,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Rashid,We always recommend to leave the full name on feedbacks, so we can do the proper follow up of what you are stating and assist you when applicable.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Dev,Thank you for taking the time to evaluate us.Nevertheless, we are sorry you were not very pleased with some aspects, we do our best to provide the best experience.It will be forwarded.Looking forward to hosting you again, Kind Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Robinson,It is wonderful to know you enjoyed your stay.Thank you very much for your positive feedback.And we hope to see you again very soon.Warmest Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager