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Reviews of Hotel Plaza Almendros

2.5 out of 5
Hotel Plaza Almendros
Mza.18 Lte 14 Smza. 001 Av. Hidalgo, y Av. Guerrero, Isla Mujeres, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 101 out of 375 reviews" "
Rating 8 - Good. 172 out of 375 reviews" "
Rating 6 - Okay. 69 out of 375 reviews" "
Rating 4 - Poor. 20 out of 375 reviews" "
Rating 2 - Terrible. 13 out of 375 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very nice staff.
Stayed 10 nights in Mar 2024
Response from Polo Sosa on 10 Apr 2024
Thank you veru much for your commets

8/10 Good

Monica L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything you want!
Stayed 5 nights in Feb 2024
Response from Polo Sosa on 10 Apr 2024
Thank you for your goods comments

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service
The property is located in the main street where most of the restaurants and stores are located.
Stayed 7 nights in Mar 2024

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a wonderful place to stay ...clean...shopping...bars. .food. all around the hotel. I would stay again and ask for my sheetsbto be changed daily. I'm sure they would if asked but they remade ours.
Stayed 9 nights in Mar 2024
Response from Polo Sosa on 10 Apr 2024
Thank you for your goods comments

8/10 Good

DYANNA

Liked: Cleanliness, staff & service, amenities
This hotel is in a perfect location, right next to restaurants, bars and minutes from the beach in walking distance. keep in mind for the convenience of being local to everything you can hear music till midnight or one in the morning but if you don’t really mind just fall asleep to it it’s not that bad. It is an older hotels, so don’t expect the Hilton and you’ll be good. Staff very nice and accommodating overall pretty good for this little hotel. Would stay again.
Stayed 6 nights in Mar 2024
Response from Polo Sosa on 10 Apr 2024
Thank you for your goods comments

6/10 Okay

Richard

Liked: Cleanliness
Stayed 13 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and very convenient location.
Stayed 7 nights in Mar 2024
Response from Polo Sosa on 16 Mar 2024
Thanks for your comments we hope to see you again

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for North beach, for the price, you can’t beat it. Clean rooms,
Stayed 5 nights in Feb 2024
Response from Polo Sosa on 16 Mar 2024
Thank you so much for your comments we hope to se ypu for ypur next vavations

10/10 Excellent

Erin Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. I would stay again
Stayed 9 nights in Feb 2024
Response from Polo Sosa on 7 Mar 2024
Hello Thanks, we hope to see you again

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service
Was within walking distance to all we wanted to see
Stayed 2 nights in Feb 2024
Response from Polo Sosa on 7 Mar 2024
Thank you for your good comments we hope to see you soon

2/10 Terrible

Clara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy. The taps and sink in the bathroom were visibly dirty. Linens were stained. We didn’t get fresh sheets once in the 7 nights we stayed there. Took 3 days to get a working fridge. Beds super hard, chairs uncomfortable and not enough toilet paper. Location was great.
Stayed 7 nights in Feb 2024
Response from Polo Sosa on 4 Mar 2024
Thank you for your comment next time we will be more careful in the details

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Jan 2024

10/10 Excellent

lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service
Stayed 14 nights in Feb 2024

8/10 Good

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance to many many places! In the heart of north Isla! Nice and friendly staff! Place was very clean! Only downside was little to no hot water and very firm beds! Expected for this area though! Would stay here again!
Stayed 8 nights in Feb 2024
Response from Polo Sosa on 4 Mar 2024
Thank you for your comment next time we will be more careful in the details

8/10 Good

Roland

Stayed 1 night in Feb 2024

6/10 Okay

John

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Way to noisy, price i was told by Expedia was not the same as check in!!!! Wish just once i could pay the price i was told on line!!! Been going to Mexico for 50 years, they spoke better English in the 1970's!!!
Stayed 7 nights in Feb 2024
Response from Polo Sosa on 4 Mar 2024
Thank you for your comment next time we will be more careful in the details

10/10 Excellent

Lisa

Travelled with family
Liked: Amenities, property conditions & facilities
Nice quiet place with a nice pool for kids.
Stayed 3 nights in Feb 2024
Response from Polo Sosa on 4 Mar 2024
Thanks por your Comments we hope to see again

6/10 Okay

William

Travelled with partner
Excellent location. The hotel is in great need of maintenance and improvements. Furnished with cheapest uncomfortable furniture and hard beds. Mosquito infested room. Noisy fan and a/c Ok for the price.
Stayed 3 nights in Feb 2024
Response from Polo Sosa on 7 Mar 2024
Thank you so much for your good comments we hope to see you at your next vacations

10/10 Excellent

Veronique

Stayed 5 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating to our needs, nice quiet pool area, not over crowded
Stayed 8 nights in Jan 2024
Response from Polo Sosa on 19 Feb 2024
Hello Thanks for your Comments we hope to see you again

8/10 Good

James

Liked: Cleanliness, staff & service
Nice location right on the main drag and easy walk to the North beach. If you're an early sleeper, it can be loud but that ends between 10 - midnight. The shower pressure was awesome. The bed mattress was very hard.
Stayed 6 nights in Dec 2023
Response from Polo Sosa on 19 Feb 2024
Thanks for your comments we hope to see you again

2/10 Terrible

Yulieth, Katy

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

dennis

Liked: Staff & service
Stayed 7 nights in Dec 2023

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Dave

Stayed 9 nights in Nov 2023

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in the heart of the city. Restaurants and shops were just a stone throw away. The beaches were also very close to the hotel. I would stay there again.
Stayed 8 nights in Oct 2023
Response from Polo Sosa on 11 Nov 2023
Thaks for your comments, it was a pleasure to service and we hope to see you again

10/10 Excellent

Ruben

Stayed 1 night in Nov 2023

6/10 Okay

Ann

Travelled with group
Liked: Cleanliness, staff & service
We stayed first floor poolside. Beautiful pool. Location was perfect for us in the heart of downtown on Hildago. Super clean. Will definitely go back!
Stayed 3 nights in Oct 2023
Response from Polo Sosa on 11 Nov 2023
Thank you it was a pleasure to power service we hope to see yopu again

10/10 Excellent

cheryl, stowe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was easy to get to. Clean safe perfect condition
Stayed 6 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay. Staff was exceptional. Will return
Stayed 2 nights in Jul 2023
Response from Polo Sosa on 8 Jul 2023
Thanks for your comments so we was a plesure service and we hope to see you soon

10/10 Excellent

Lisa Marie

Travelled with group
Liked: Cleanliness, staff & service
Great location.
Stayed 6 nights in Jun 2023
Response from Polo Sosa on 19 Jun 2023
Hello Thanks for your comment we hope to see yopu again

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close to restaurants and beaches. Price is just right. Would stay here again.
Stayed 5 nights in May 2023
Response from Polo Sosa on 1 Jun 2023
Thanks for your comments we will see you again

10/10 Excellent

Milton

Stayed 1 night in May 2023
Response from polo sosa on 26 May 2023
Muchas Gracias por su comentario lo esperamos nuevamente para sus proximas vacaciones

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff people were kind, the room was clean and had no issues on my stay, I would definitely come back on my next trip
Response from Polo Sosa on 26 May 2023
Thank you very much for your comment, we hope to see you again in this your home.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great - they were helpful and very kind.
Stayed 8 nights in Mar 2023
Response from Polo sosa on 20 Mar 2023
thanks for your comments we hope to see you again

8/10 Good

Jaimé, Northampton

Liked: Staff & service, property conditions & facilities
The staff were so friendly nice and helpful! People staying there are low key with lower expectations than more expensive hotels. I liked that. Wifi hardly reached the rooms, #7 and #9. Those rooms were quite and away from street. Very very simple rooms, good AC and refrigerator. Hot water only lasted for a bit. The beds are hard, not horrible but hard. Blankets kind of worn out. I paid $87 us a night through Expedia. Right near the food and 5 min walk to beach. Pretty good deal.
Stayed 3 nights in Mar 2023
Response from polo sosa on 17 Mar 2023
Thank you very much for your comment. We will be working on the beds. We hope your next visit will not have that inconvenience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Perfect location. Wonderful staff.
This place is a great value! Perfectly located in the heart of the action on Hidalgo. Quick walk to Playa Norte. Secure entrance. We stayed on the main floor in the courtyard. The pool was steps away from our door. Even though the nightlife was right outside the main entrance the noise from the street was not even audible from inside our room. The AC worked great. The room had a fridge, microwave, toaster, plates and utensils and a smart tv. This place was certainly not fancy, but it was everything we needed for a very reasonable price. Plus, the staff is wonderful. Everyone is so friendly and attentive. We will definitely be back.
Stayed 4 nights in Mar 2023
Response from polo sosa on 9 Mar 2023
Hello, thank you very much for your good comments, we hope to see you soon

4/10 Poor

Theresa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked the quiet once you were inside for area. All of the staff were pleasant. What I didn't like was I had no safe in my room which is part of their offers. I was told day after day that one was coming, but never did, even after being there 2 wks. My traveling companions didn't have a key to there safe for 3 days. So I ended up using their safe.
Stayed 14 nights in Feb 2023
Response from polo sosa on 9 Mar 2023
Hello, thank you very much for your good comments, regarding the safe, believe me, we did everything possible to provide one, but the locksmith in Cancun left us wrong. We were worried about that detail because you are a customer of Plaza Almendros forever.

8/10 Good

josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in middle of a plaza that at night turns into a walking path with restaurants and vendors
Stayed 1 night in Mar 2023
Response from polo sosa on 9 Mar 2023
Hello Thanks so we hope your soon vacation again

8/10 Good

Charles, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was undergoing renovations so it is starting to look pretty good. For the price and location it's a good buy.
Stayed 12 nights in Feb 2023
Response from polo sosa on 9 Mar 2023
Thank you for your comments, we hope to see you again.

8/10 Good

Adnan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfect location
Stayed 14 nights in Feb 2023
Response from polo sosa on 17 Mar 2023
Thank you very much for your comment. We look forward to your soon visit.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very handy to Playa Norte, and a well run facility. Large room and shower, and deck. A few updating of things like a new fan control switch and fan would be nice. Also replace the fridge. The outside street and bar noises are a bit irritating but that’s not the hotels problem! Very friendly and helpful staff! Would stay again!
Stayed 9 nights in Feb 2023
Response from polo sosa on 9 Mar 2023
Thank you for your comments, we hope to see you again.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, housekeeping was great
Stayed 7 nights in Feb 2023
Response from Polo sosa on 24 Feb 2023
Thank you for your good comments. We are seeing on your next vacation.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Most nights were extremely noisy, even the rooms facing the courtyard! We had to run the AC as well as the ceiling fan to provide some white noise to sleep.
Stayed 14 nights in Feb 2023
Response from polo sosa on 23 Feb 2023
Thank you for your comment. We will be more aware of the noise.Thanks

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very cozy, as clean as possible for that corner of the world. Very close to restaurants, bars, shopping, and night life,but amazingly was very quiet. Staff very friendly and attentive. Drainage was slow in sinks and shower. All in all it is very decent for the price. Enjoyed the overall experience.
Stayed 14 nights in Feb 2023
Response from polo sosa on 18 Feb 2023
Thank you for your good comments, we are more aware of the damage

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2023

10/10 Excellent

Rikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and it was clean, quiet, and safe.
Stayed 4 nights in Feb 2023
Response from polo sosa on 18 Feb 2023
Thank you for your good comments,

6/10 Okay

One feather

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was clean. The ground area around the pool was very uneven. The rooms NEED new keys and locks. Too much time spent on getting in and locking for leaving. The shower and bathroom facilities were gross.
Stayed 7 nights in Jan 2023
Response from polo sosa on 18 Feb 2023
Thank you for your good comments, we are more aware of the damage

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It’s was great location and confortable
Stayed 1 night in Jan 2023
Response from polo on 1 Feb 2023
Thanks for your comments