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Rating 10 - Excellent. 1178 out of 1841 reviews" "
I haven’t stayed at this property for years, but it is equally as good as when I stayed here last. The only thing I would mention is that the towels in the washroom were rather rough and smelled of bleach. And the body wash dispenser on the wall. Leaked continuously.
Vince
Stayed 2 nights in Apr 2024
10/10 Excellent
Karen
Travelled with group
17 Apr 2024
Stay was wonderful as always. Only complaint is condition of parking lot. Resurfacing and line painting of stalls would be an asset.
Karen
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Apr 2024
Thank you for continuing to choose to stay with us, Karen. We are glad to hear that you enjoyed your stay once again. Thank you for your feedback regarding the parking lot. We will certainly pass your feedback along to the main stakeholders of the hotel. We look forward to seeing you again soon!
Both restaurants on the property were closed. The AC unit in the room was incredibly noisy, and there were no power outlets on the desk for charging or plugging in a laptop. There's also no documentation on how to join their wifi network.
Also, I could hear my neighbours "exercising" next door quite clearly.
Chad
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Chad,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.
I liked the proximity to everything and also the number of restaurants on site. With that said, we didn't get a chance to use the restaurants.
Caroline
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Apr 2024
Hi Caroline,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel again soon, and hopefully with time to try one or two of our four on-site restaurants. Thanks for posting!
Staff are extremely cheerful and pleasant to deal with
Randy
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Randy,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
6/10 Okay
Thomas
14 Apr 2024
Liked: Cleanliness
Thomas
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Thomas,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.
Nice place to stay. Clean and easy to get at.
3 restaurants right in the hotel and many more around. Will definitely stay there again soon.
Stephane
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Stephane,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Taesoon,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.
Great hotel, I stay here whenever I’m in Calgary. The front desk staff are so friendly
Jackelyn
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Jackelyn,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there David,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, David. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.
4/10 Poor
Miranda
Business traveller, Travelled with partner
5 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The property was in proximity to an appointment that was early morning. Being from out of town and the snowy weather we just choose this one. The front desk woman was so aloof and didn't answer any of my questions or concerns of being placed next to elevator so my husband could rest after minor surgery. She lied and said that was the only room left in the entire hotel. This is NOT the customer service I am accustomed to and would never recommend this hotel based on this situation alone.
Miranda
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Miranda,Thank you for choosing to stay with us. We apologize for the challenge that you experienced during your recent stay with us. We will definitely be looking into what took place, and how we can get better in the future. Thank you for bringing this to our attention and we hope that you’ll give us another opportunity to surpass your expectations in the future.
Nicely renovated with many restaurant choices, excellent staff at all. Amenities amazing. It’s like a huge hotel but small enough. To be first class
Bill
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Bill,Thank you so much for choosing to stay with our locally owned and operated property. We are thrilled that we were able to exceed your expectations during your stay and we would love to host you again the next time you’re in Calgary.Thanks for posting and sharing your recommendation.
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Gilbert,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Thanks for rating your stay with us, Kirsten. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.
8/10 Good
Scott
Travelled with partner
31 Mar 2024
Liked: Cleanliness, staff & service, amenities
The Carriage House has been an independent hotel staple in Calgary for decades. Unfortunately, the rooms are a bit tired, the bathroom cramped and weird in layout.
The Heating/AC groans and makes noise so it keeps you awake (in our room). Staff is awesome, and restaurants are good. It isn't what it used to be, but it's good.
Scott
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Scott,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Shannon,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Pattie Ervin,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi there Gaylord,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
8/10 Good
Amy
28 Mar 2024
Amy
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Amy. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.
Ran into issues with rowdy neighbours but staff dealt with the issue and the rest of the stay was excellent.
They offered a fantastic breakfast buffet with great staff in the restaurant.
Leon
Stayed 2 nights in Dec 2023
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi there Leon,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
6/10 Okay
Andrea, Edmonton
27 Mar 2024
Liked: Property conditions & facilities
Rude staff at times.
Andrea
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Andrea,Thank you for choosing to stay with us. We apologize for the challenge that you experienced during your recent stay with us. We will definitely be looking into what took place, and how we can get better in the future. Thank you for bringing this to our attention and we hope that you’ll give us another opportunity to surpass your expectations in the future.
4/10 Poor
Rashmi
25 Mar 2024
Rashmi
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Rashmi,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.
I have been staying here regularly since the pandemic,
at first due to the proximity to our new offices but it is just so convenient and comfortable.
The hot tub and pool are awesome outdoor amenities in the winter and there are several dining options onsite as well as nearby.
Boyd
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Boyd,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
Nice hotel but room walls pretty thin. Could hear neighbours clear as day at 3am and again at 8am.
Nicole
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Nicole,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.
Third time staying at the Carriage House. They upgraded our room and made sure to put all out of town family on the same floor which was greatly appreciated. The rooms have been recently renovated and the beds were comfortable. The only thing that wasn't 5 star was the breakfast....it was okay just not great.
Carol
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Carol,Thank you for posting your online review. We are thrilled that we were able to have your family staying on the same floor as you. Thanks for staying with us. It would be a pleasure to welcome you back to the hotel again soon.
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there William,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
6/10 Okay
Duncan
Travelled with partner
24 Mar 2024
I did not like that they 100 deposit. They told me 3 to 5 business days before I get my hundred dollars back. If they can take it that fast they can return it faster.
Duncan
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Duncan,Thank you for choosing to stay with us. We apologize for the challenge that you experienced during your recent stay with us. We will definitely be looking into what took place, and how we can get better in the future. Thank you for bringing this to our attention and we hope that you’ll give us another opportunity to surpass your expectations in the future.
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Dakota,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
6/10 Okay
Jessica
24 Mar 2024
Liked: Cleanliness
Jessica
Stayed 3 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Jessica,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.
What an unexpected surprise. Booked this property based on location being close to the hospital and having a restaurant. Didn’t expect the food to be wonderful,or the staff and service to be so friendly and caring. Came in on a family medical issue, and this was such a peaceful safe haven from stressful times…what a lovely hotel…top notch
Pam
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 22 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and was able to find refuge from the stressful reason for your trip.Thank you for taking the time to post your review, and we look forward to welcoming you back to the hotel, hopefully for a more leisurely stay.Thanks for posting, Pam.
Comfy bed and clean
Did not like that it states “they change the sheets every other day” makes me believe they don’t change the sheets if I’m staying the one night versus the two.
There is mold in the corners of the shower.
Candi
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 21 Mar 2024
Hi Candi,We do apologize for any confusion. For environmental purposes, we replace the bed sheets for multi-night stays every other day, unless requested to change daily, by setting out said card in each guest room.Of course, when a guest checks out, regardless of one night or multi-night, the room is completely cleaned and sanitized. All of our rooms are newly renovated, but we will be sure to take a very close look at the room you stayed in to ensure it meets the high cleaning standards we set for ourselves. Thank you for letting us know.
4/10 Poor
Amanda J
Travelled with family
19 Mar 2024
Liked: Staff & service
Love the location and staff at Carriage House but the complimentary breakfast buffet has gone very downhill since our last stay. We will be looking to stay elsewhere next time.
Amanda J
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 19 Mar 2024
Hi Amanda J,We are terribly sorry to hear that you did not enjoy our complimentary full, hot breakfast buffet that we include for up to two guests per room. We have made some recent enhancements to our breakfast as of late, and have received very positive feedback. We will be sure to look into the morning that you stayed with us, to see if we can identify any other comments or feedback.We want to thank you for bringing this to our attention and giving us the opportunity to look into it. We do hope that you'll give us another chance to exceed your expectations in the future.
I wish I could have taken the pillow home with me.
Chelsea
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Mar 2024
Hi Chelsea,We're so happy to hear that you enjoyed your stay with us, and our pillows. Did you know that you can purchase brand new pillows from the hotel directly? Please feel free to call our Front Desk and we would be happy to organize this with you.Thanks for staying with us!
Always a favourite place to stay when in Calgary! Staff always pleasant. Beds/pillows are the best!
Karen
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 16 Mar 2024
Hi Karen,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
The staff where the best and the room is great supper could not be any better and a great price
Lyle
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Hi there Lyle,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Hi Marina,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.
I like that everyone made us feel welcome. My only concern was very uneven sidewalk/roadway area around the handicapp ramp and parking stalls.
Marc
Stayed 4 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Hi Marc,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.Thank you for mentioning a couple items to look into regarding the sidewalk and handicap spaces. We have passed your comments along to our Engineering Team.Thanks for staying with us!
The parking is very hit and miss. They usually have meetings or conference's booked so parking is tough. I had to park across the streetbookked
Jim
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 Mar 2024
Thank you for posting your review, Jim. We are happy to hear that you enjoyed your stay. We do understand the inconvenience of parking when the hotel is busy, but we do hope that you were able to utilize our overflow parking area just across the street to the East of the hotel. Thanks for choosing to stay with us!
The free breakfast was one of the best I have ever had.
Kristy
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 Mar 2024
Thanks for posting, Kristy. We are very happy to hear that you enjoyed our complimentary hot breakfast buffet that we include with each room for up to two registered guests.We hope to welcome you back to the hotel again soon.