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"Suite Royal rooms were excellent"

"There is much I like about his hotel. The staff are friendly and helpful and I also like the scale of the hotel which is colossal. I also enjoy the breakfast and dinner buffet and have never been stuck for something to eat. The location is set around a 20 min walk back from the beach front which again I quite like as it's quieter and more tranquil. The major downside are the rooms which are very dated and clearly were put together prior to the smartphone/tablet era judging by the décor and...

"Room fine. Staff great. "

"Very well equipped apartment. Comfortable bed and sofa. Aircon very efficient. Ground floor apartment perfect for us and easy walking to the decent size pool. Great position within easy walking distance of restaurants and shops. "

"Stayed here many times, never disappoints. Great spacious rooms, clean, quiet. Would recommend "

"clean and comfortable rooms. very friendly staff/well-designed food and good taste. Excellent location. I recommend it "

"Great little place , very friendly staff, very clean & comfortable. Stayed here several times now & never been disappointed "

"Had a very nice stay. Staff friendly, spotlessly clean and in a good location. Loved eating breakfast on the terrace on the top floor overlooking the sea."

"Great time had. Their greatest asset is their staff. All warm and welcoming. Couldn’t do enough for you. Remembered me and my drink preference from a year ago! Don’t know how to they do it. Food options were more limited this time. But more space for more guests. Still excellent food though. Room was lovely. Very comfortable beds and spacious. Grounds very clean. Very clean through out. Towels seemed to be changed every day. Chocolate on pillow at night was nice. Will be returning a few times...

"A lot of attention to detail, very clean and spacious "

"Room was in very bad condition stains on the ceiling and walls, furniture and doors falling to pieces and unsafe also no sockets we had booked a superior room and it looked nothing like the pictures. The food however was great and the staff were very nice the outside pool area and animation team were also fantastic. The location was perfect right on the beach and next to the square with a beautiful walk into Puerto del Carmen over all an ok hotel if they had the rooms upgraded it would be fab."

"Lovely hotel with great facilities and very relaxed atmosphere. Although I have given 5 stars for staff and service this is more a reflection upon the staff that are working very hard in what is clearly an understaffed hotel. This is not their fault and something that the management should be paying close attention to. All in all we had a really nice time and will be returning at some point"

"Really nice place to stay,not too far away from the beach,bars,restaurants etc rooms are abit outdated but theres everything you need "

"Nice clean apartment Staff was Lovley and went over and above to help me check in and check out defo recommend this apartment "