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"The main pool bar and restaurant was being renovated during our stay. Some guests were advised by their travel agent up front . We were not informed. I contacted Expedia during my stay but have been told that there is nothing they can do. The hotel is a five star which I particularly have been looking at for a while and finally booked as part of a significant birthday celebration. The hotel is beautiful to look at but has no soul. It’s like a library. I wasn’t looking for the equivalent to a beach club but I was looking for a bit of life and fun. This had none. The lack of life combined with the drilling and banging of the renovation round the pool has made this a very disappointing stay. Unless you want the ultimate in peace and quiet I would not recommend the hotel"

"There wasn’t much selection when it came to the food, so we struggled with options throughout the stay. The resort itself is very quiet, with no music or atmosphere during the day, which made it feel lacking in energy for us personally. The pools look amazing visually, but they were far too cold to properly enjoy — even the supposedly heated pools didn’t feel warm or inviting enough. There also weren’t any daytime activities organised to get guests involved or create a bit of atmosphere around the resort. The staff were friendly, although not particularly accommodating. We asked if we could book the Crown service for just one day as we weren’t staying long enough to meet the three-day requirement, but this was refused and we were told it was at full capacity. In all honesty, the resort didn’t appear full, so it was disappointing they couldn’t be more flexible. Overall, the resort is beautiful to look at, but for us it felt more style over substance. It’s probably ideal if you’re looking for complete peace and quiet, but it just wasn’t the right vibe for us and unfortunately we wouldn’t return."

"Pools and rooms were clean. A lot of the pool loungers were broken but ample and the rooms were not soundproof at all. Housekeeping were very good and attentive. The food however, was not good at all. Beans at breakfast were like cold pebbles, the chocolate sauce for pancakes was more like chocolate water. For dinner, unless you like cold pasta or lots of seafood I wouldn’t recommend."

"Good breakfast menu imcluded in price. We stayed for one night after arriving at the airport late and very glad we did. "

"We booked the studio, kitchenette and amenities were great. The room looks a bit smaller in real life than the photos. All studios are downstairs, I was hoping for a balcony for more privacy but it wasn’t a choice. Breakfast was great, plenty of choices. Enjoyable stay overall."

"Bed and breakfast only but food we had was excellent. Staff really good. Facilities good. Main downside was the room which has a crazy layout putting wardrobe behind the shower and washbasin and away from the bed. Washbasin stand was too small to put all cosmetics etc to be at hand. Nowhere to hang towels in shower. Sliding doors to shower and toilet awkward and noisy. TV was on wall in such a position that it was at an angle from both bed and settee. TV was fixed in one position so angle could not be adjusted. Mini fridge door was difficult to close. Coffee/tea maker on a different electric circuit (why?)which was faulty. The designer probably thought the layout was "boutique" but it was just annoying."

"Very good staff room good after 1 st room was not to good did however get better placed room but only 1 1 thing was we and bathroom door didn’t close as swelled up that much it needs replacing rather than a towel on floor to keep shut as you go to loo or shower "

"We thoroughly enjoyed our stay , the Cinco Plazas was immaculately clean , has great facilities for all of the family to enjoy , the staff are most helpful nothing was too much . We booked here as we had a booking in another complex but it was so bad we left and went to the cinco plazas , I want to commend Esteban on reception he was so kind when he heard what happened he upgraded us to a 2 bedroom apartment, I would highly recommend staying here , it is a beautiful complex , our apartment was spotless and it was cleaned everyday and fresh towels provided , the food at the pool bar was really nice and quite reasonable , we will be returning to the cinco plazas again next year and will most likely make our stay there every year"

"Good location and friendly staff except for the men on reception. hotel needs lots of maintenance in rooms and spa area very tired. Food ok but cold if you didn’t go in at start of service and very limited choice."