COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Sanctuary Palm Cove

Photo gallery

Featured image
On the beach
On the beach
Outdoor pool
Outdoor pool

Sanctuary Palm Cove

5 out of 5

4.9/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Kitchen
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPalm Cove Beach2 min walk
    Popular LocationClifton Village Shopping Centre4 min drive
    Popular LocationClifton Beach5 min drive
    AirportCairns, QLD (CNS-Cairns Intl.)27 min drive

Choose dates to view prices

About this area

Cairns

Located in Cairns, Sanctuary Palm Cove is on the beach. Great Barrier Reef is a popular attraction and the area's natural beauty can be seen at Palm Cove Beach and Clifton Beach. Travelling with kids? Consider Skyrail Rainforest Cableway and Hartley's Crocodile Adventures. Scuba diving, snorkelling and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Popular Location

What's nearby

  • Palm Cove Beach - 2 min walk
  • Clifton Village Shopping Centre - 4 min drive
  • Clifton Beach - 5 min drive
  • Kewarra Beach - 7 min drive
  • Trinity Beach - 13 min drive

Getting around

  • Redlynch Station - 21 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 27 min drive

Restaurants

  • Choc Dee Thai Restaurant - 3 min walk
  • Neptune's - 4 min walk
  • Il Forno Pizzeria - 5 min walk
  • Jasmine Rice - 5 min walk
  • Numi - 11 min walk

About this property

Sanctuary Palm Cove

5-star hotel on the beach, near Palm Cove Beach
Guests at this beach hotel will appreciate convenient on-site amenities such as a children's pool and barbecue grills. All 23 individually decorated rooms feature free WiFi and DVD players. Guests will find kitchens with fridges, hobs, microwaves and dishwashers. Housekeeping is available on request.
Sanctuary Palm Cove offers 23 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies. This individually decorated accommodation has separate sitting areas. 50-inch Smart televisions come with digital channels and Netflix. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

An outdoor pool, a children's pool and a spa tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Things to do

  • Children's pool
  • Outdoor pool
  • Hot tub

Family friendly

  • Children's pool
  • Cots/infant beds (surcharge)
  • DVD player
  • Full-sized fridge
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Separate dining area
  • Washer/dryer

Conveniences

  • Lift

Guest services

  • Dry-cleaning service
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Fridge
  • Hob

Outdoor space

  • Balcony

More

  • Desk
  • Individually decorated
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Separate sitting area
  • Washer and dryer

Policies

Check-in

Check-in from 2 PM - 6 PM
Early check-in subject to availability
Early check-in fee: AUD 250
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8 AM - 6 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours or on the weekend must contact this property 24 hours prior the arrival to arrange check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Cots (infant beds) are available for AUD 5.0 per day

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in fee: AUD 250 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties

Property is also known as

Palm Cove Sanctuary
Sanctuary Hotel Palm Cove
Sanctuary Palm Cove
Sanctuary Palm Cove Hotel
Sanctuary Palm Cove Hotel Palm Cove
Sanctuary Palm Cove Hotel
Sanctuary Palm Cove Palm Cove
Sanctuary Palm Cove Hotel Palm Cove

Frequently asked questions

4.9
Exceptional
Rating 5 - Excellent. 197 out of 218 reviews
5 - Excellent 90%
Rating 4 - Good. 17 out of 218 reviews
4 - Good 8%
Rating 3 - Okay. 3 out of 218 reviews
3 - Okay 1%
Rating 2 - Poor. 1 out of 218 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 218 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Sanctuary. The apartment was spacious, well designed for appreciation of the tropical climate and indoor/outdoor living, and was well-equipped. The grounds and the pool are beautiful and the location was convenient. Finally, the managers were lovely and helpful. We look forward to coming back.
Stayed 7 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Palm Cove.
A wonderful experience. Huge rooms with all the comforts. Friendly and helpful staff.
Stayed 5 nights in Jan 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid apartment, plenty of room, beds comfortable, bathroom and kitchen spotlessly clean. Location close to the waterfront and awesome dining options on the beachfront. Spa didn’t work. The pool was clean and very big. I’d return tomorrow if I could.
Stayed 7 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay yet!
Best stay we have had at Palm Cove.
Stayed 8 nights in Dec 2020